Mazda CX-7 Complaints

1,134 consumer complaints on file.

#11021486September 5, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V429000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021487September 5, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V429000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021495September 5, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2007 MAZDA CX-7. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER'S SIDE FRONTAL AIR BAG DEPLOYED WITHOUT WARNING OR IMPACT. THE CONTACT WAS KNOCKED UNCONSCIOUS BY THE IMPACT AND STRUCK A PARKED VEHICLE. THE CONTACT SUSTAINED BRUISING TO THE HEAD, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. ...UPDATED 11/15/17 *BF UPDATED 12/12/2017*JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11021576September 5, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MAZDA CX-7. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V429000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN OCTOBER OF 2016. THE DEALER (ANDERSON MAZDA OF LINCOLN, 3201 YANKEE HILL RD, LINCOLN, NE, 68516) STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE UNAVAILABLE AND WOULD CALL THE CONTACT WHEN THE PARTS WERE AVAILABLE. THE MANUFACTURER OFFERED ANOTHER LOCATION WHERE THEY WOULD TRANSPORT THE VEHICLE TO BE SERVICED; HOWEVER, THE CONTACT STATED THAT HE HAD NOT HEARD FROM THEM SINCE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021175September 2, 2017
FUEL/PROPULSION SYSTEM
THE TIMING CHAIN TENSIONERS & BEARINGS THAT KEEP THE CHAIN TIGHT WEAR OUT WAY BEFORE THEIR LIFE SHOULD BE UP. I TOOK THE CAR TO THE MAZDA DEALERSHIP TO HAVE IT LOOKED AT & THE SHOP TECHNICIANS SAID THEY GET THIS PROBLEM WITH THESE CARS ALL THE TIME. ALL THEY HAD TO DO WAS LISTEN WHEN THE CAR WAS STARTED & THEY KNEW EXACTLY WHAT THE PROBLEM WAS. EVEN BEFORE GOING IN I CALLED & SPOKE TO A SERVICE TECH. AS SOON AS I SAID "MY CAR SOUNDS LIKE A DIESEL VEHICLE HE SAID OVER THE PHONE THAT THE PROBLEM WAS WITH THE TIMING CHAIN TENSIONERS AND SUCH. HE ALSO SAID MANY OF THE SAME CARS COME IN WITH THE SAME PROBLEM & HE COULDN'T UNDERSTAND WHY THERE WASN'T A RECALL ON THIS. THAT IS WHY I AM WRITING TO YOU. THE SOUND OCCURS WHEN THE ENGINE IS RUNNING REGARDLESS OF IF WE'RE IN MOTION OR NOT. IF YOU PUT MAZDA CX-7 SOUNDS LIKE A DIESEL IN A BROWSER SEARCH YOU WILL GET MANY RESULTS REGARDING THE TIMING CHAIN ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020737August 31, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2009 MAZDA CX-7. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V593000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (WAYNE MAZDA OF WAYNE, NEW JERSEY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020959August 31, 2017
EXTERIOR LIGHTING
DEFECTIVE TAILLIGHT ASSEMBLY. THEY ARE BOTH "MELTING" FROM THE INSIDE AND HAVE REPORTED TO THE DEALER AND WARRANTY CARRIERS TO NO AVAIL. THEY RESPONDED THAT I MUST HAVE CHANGED THE BULBS FOR AFTERMARKET ONES AND THAT COULD HAVE POSSIBLY OVERHEATED AND MELTED THE ASSEMBLY. I HAVE NOT CHANGED THE BULBS UNTIL TODAY (I BOUGHT THE CAR NEW FROM THE DEALER). 8 OUT OF 10 CX-7'S I SEE HAVE THE SAME ISSUE, BOTH TAIL LIGHTS MELTING. LOOKS LIKE SNOW INSIDE THE ASSEMBLY. THIS IS A HUGE SAFETY CONCERN THAT COULD LEAD TO POTENTIAL ACCIDENTS. DEALER DOES NOT WANT TO TAKE RESPONSIBILITY BUT I FEEL THEY SHOULD BE REPLACED AT NO COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020630August 30, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2012 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BANKSTON FORD DEALER, LOCATED IN FT WORTH TX, WHERE IT WAS INFORMED THE RECALL REMEDY PART FOR THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED AND MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020518August 30, 2017
SERVICE BRAKES
VEHICLE SKIDS DURING RAIN/SNOW CONDITION AS IF I WILL LOSE CONTROL OF CAR. BRAKES WERE CHECKED & CHANGED BUT THE PROBLEM STILL OCCURS. I EXPERIENCED ON SEVERAL DIFFERENT OCCASIONS OVER THE PAST YEARS. I CONTACTED MAZDA DEALER AND WAS TOLD I HAD TO WAIT TO HEAR FROM MANUFACTURE...STILL WAITING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020484August 29, 2017
STEERING, SUSPENSION
NHTSA RECALL #16V-593 - THIS RECALL INDICATES THAT THERE IS THE RISK OF SIGNIFICANT LOSS OF STEERING CONTROL INCREASING THE RISK OF A CRASH. THIS RECALL IS TAKING AN INORDINATE AMOUNT OF TIME, AND I THINK THAT IT IS IMPERATIVE THAT THIS BE EXPEDITED IN ORDER TO REPLACE THE PART BEFORE IT BECOMES A MORE SEVERE ISSUE WHICH COULD INCLUDE LITIGATION. THE STEERING CONTROL IS A VITAL PART OF THE OPERATION OF THIS VEHICLE AND I DON'T THINK THAT IT IS FEASIBLE OR FAIR TO THE OWNERS OF MAZDA VEHICLES TO BE PLACED IN SUCH A PRECARIOUS SITUATION. THIS ISSUE NEEDS TO BE ESCALATED SO THAT EXISTING OWNERS OF THESE VEHICLES CAN GET THE REPLACEMENT PARTS THAT ARE NEEDED AS SOON AS POSSIBLE. MY VEHICLE IS BEGINNING TO EXPERIENCE SOME OF THESE STEERING ISSUES, AND I KEEP MY CAR PROPERLY MAINTAINED , BUT THE EXPENSE OF THE REPLACEMENT OF THESE CONTROL ARMS AT THIS TIME IS A DIFFICULT EXPENSE. PLEASE HELP ME TO HAVE THIS ISSUE ESCALATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020077August 28, 2017
STEERING
MAZDA NEVER GOT BACK TO ME CONCERNING THE LOWER CONTROL ARM RECALL. IT'S BEEN OVER A YEAR AND CAN'T GET ANY ANSWER. CALLED MAZDA AT 702 784-1100 SEVERAL TIMES.DON'T REMEMBER WHEN INITIALLY CONTACTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020183August 28, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (BILL ALEXANDER FLIGHTLINE MAZDA, LOCATED AT 1350 E 32 ND YUMA, AZ 85365) WHERE IT WAS CONFIRMED THAT THE PARTS WERE ON BACKORDER. THE DEALER STATED THAT THEY WOULD CALL THE CONTACT WHEN PARTS WERE AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/17/17*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019573August 25, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2007 MAZDA CX-7. WHILE ATTEMPTING TO MOVE THE VEHICLE, IT WOULD NOT GO FORWARD OR BACKWARDS. THE VEHICLE WAS TOWED TO SIEMANS FORD INC. (LOCATED AT 8961 RED ARROW HWY, BRIDGMAN, MI 49106, TEL: (888)501-0429) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE LOWER CONTROL ARMS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019403August 24, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2007 MAZDA CX-7. WHILE DRIVING APPROXIMATELY 55 MPH, A GRINDING NOISE WAS HEARD COMING FROM THE FRONT PASSENGER SIDE WHEEL. THE CONTACT CALLED DEERY BROTHERS MAZDA (LOCATED AT 200 S GEAR AVE, WEST BURLINGTON, IA 52655) WHO STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 138,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019418August 24, 2017
STEERING, SUSPENSION
NHTSA RECALL # 16V-593 MANUFACTURER RECALL # 9716H I RECEIVED THE RECALL NOTICE IN AUGUST OF 2016 THAT STATES THE BALL JOINT COULD LOOSEN AND I COULD CRASH THEY STILL DO NOT HAVE THE PARTS OR A REMEDY HOW LONG SHOULD I HAVE TO WAIT BEFORE THIS ISSUE IS FIXED ONCE I CRASH WILL IT BE FIXED???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019441August 24, 2017
AIR BAGS
ON THE 8TH OF AUGUST 2017 A FLASHING SIGNAL APPEARED AND I CHECKED MY MANUAL AND IT WAS AN ALERT ABOUT AIRBAG ALERT. I CALLED HILEY MAZDA IN GRAND PRAIRIE TEXAS AND MADE APPOINTMENT. THEY WANTED TO CHARGE ME $99.99 AND I LEFT BECAUSE THE EVENING NEW SAID THEIR WAS A RECALL FOR AIR BAGS MY YEAR AND MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019284August 24, 2017
AIR BAGS
TAKATA RECALL - LIBERTY MAZDA IN WAKEFIELD MA - JUST RECENTLY PURCHASED A MAZDA CX7 AND KNEW THERE WAS A RECALL. SCHEDULED SERVICE AND FOR THE RECALL AND TOOK CAR IN JULY 19TH - WHEN PICKED UP THEY SAID THEY DIDN'T HAVE THE PART (SCHEDULED 1 1/2 WEEKS IN ADVANCE) AND WE HAD TO WAIT FOR THE RECALL LETTER. CALLED MAZDA DIRECTLY WHO TOLD US THEY ONLY NEEDED THE VIN. MAZDA CONTACTED LIBERTY AND SPOKE TO ROB AND HAD THEM ORDER THE PART. SCHEDULED FOR AUG. 23RD. LIBERTY SAID THEY STILL DIDN'T HAVE THE PART AND THAT MAZDA (IN CA) ORDERED IT FROM THE WRONG WAREHOUSE (GA) SO IT MAY NOT BE IN UNTIL MAYBE SATURDAY. I CALLED MAZDA AND WAS INFORMED THAT THE DEALER WAS ORDERING THE PART. JUST CALLED LIBERTY MAZDA TODAY AND GOT THE SAME STORY THAT MAZDA (CA) WAS ORDERING THE PART AND THEY SAW AN INVOICE THERE BUT HAD NO IDEA WHEN IT WOULD BE IN. I FEEL THAT LIBERTY MAZDA IS GIVING US THE RUN AROUND. WE ALREADY BROUGHT THE CAR IN ONCE FOR THE RECALL AND NOTHING HAPPENED. NOW WE KEEP GETTING TOLD THAT A PART THAT WAS SUPPOSE TO BE ORDERED ON AUG. 17TH MAY NOT BE IN UNTIL AFTER THE 27TH? NOT SURE HOW PARTS ARE SHIPPED BUT I CALLED ANOTHER LOCAL DEALER YESTERDAY (AUG 23) WHO SAID IF HE ORDERED THE PART THAT DAY HE SHOULD HAVE IT BY SATURDAY. THIS IS A SAFETY ISSUE THAT WE HAVE NOT BEEN ABLE TO GET RESOLVED SINCE JULY 19TH!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019286August 24, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2009 MAZDA CX-7. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN OCTOBER OF 2016. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019330August 24, 2017
SERVICE BRAKES, VEHICLE SPEED CONTROL
ON 4 SEPARATE OCCASIONS, THE BRAKES FAILED TO STOP THE CAR. THE LAST 2 TIMES, THE CAR NOT ONLY DIDN'T STOP BUT IT ACCELERATED. I COULD HAVE BEEN INVOLVED IN A COUPLE OF VERY SERIOUS ACCIDENTS. EACH TIME, I WAS DRIVING ON CITY STREETS ON DRY PAVEMENT. THE LAST OCCURRENCE WAS ON AUG 14, 2017, AND I TRIED TO STOP THE CAR BY USING THE GEAR SHIFT, BUT THE CAR DIDN'T STOP RIGHT AWAY. THE DEALERSHIP IS CURRENTLY WORKING WITH MAZDA TECH SUPPORT, BUT THEY CAN'T FIND A CAUSE FOR THIS. THEY WANT TO INSTALL A FLIGHT RECORDER, AND FOR ME TO TAKE THE CAR BACK SO I CAN DRIVE IT UNTIL THIS HAPPENS AGAIN. I TOLD THEM NO BECAUSE OF THE SERIOUSNESS OF THE PROBLEM, AND THE DEALERSHIP IS TESTING IT NOW. THIS PROBLEM BEGAN IN AUGUST 2015, AND I'VE ALREADY SPENT OVER $1000 ON REPAIRS RELATED TO IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016471August 21, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2012 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (DON MILLER DODGE CHRYSLER JEEP RAM, LOCATED AT 5802 ODANA RD, MADISON, WI 53719) WHO STATED THAT THE RECALL PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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