Lincoln Town Car Complaints

3,302 consumer complaints on file.

#10343582July 16, 2010
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
FORD LINCOLN -- TOWN CAR, YEAR MODEL 1997. BRAKE LINE (TUBING) BETWEEN POINT OF DISTRIBUTION FROM MASTER CYLINDER/BOOSTER TO REAR AXLE. ALSO BRAKE LINE BETWEEN REAR WHEELS (FASTENED TO OUTSIDE OF REAR AXLE HOUSING). THIS BRAKE LINE TUBING IS OF INFERIOR METAL COMPOSITION PRONE TO RUSTING IN NORTHERN CLIMATES WHERE WINTER SALT IS SPREAD ON ROAD SURFACES. CASE IN POINT: WHEN THE CAR WAS PARKED ON THE PARKING LOT, EVERYTHING WAS FINE. WHEN CAR WAS RESTARTED AFTER A SHORT DURATION OF BEING PARKED, UPON PRESSING THE BRAKE PEDAL, ALL BRAKE FLUID SQUIRTED ONTO PAVEMENT. ROOT CAUSE: THE CORRODED BRAKE LINE BURST SOMEWHERE, APPROXIMATELY, UNDER THE DRIVER'S SEAT ON THE ROADSIDE (BOTTOM SIDE) OF THE FLOOR BOARD. THIS NECESSITATES THE REPLACEMENT OF THE ENTIRE BRAKE LINE TUBING STRETCH (AS PER DESIGN) IN EXCESS OF $1,200, PARTS AND LABOR INCLUDED. THIS BURST OF FLUID COULD HAVE OCCURRED ANYWHERE. SINCE THE INCIDENT OCCURRED AT A TIME AND A PLACE FROM WHERE IT WAS POSSIBLE TO DRIVE THE CAR A SHORT DISTANCE TO ITS HOME PARKING POSITION USING ONLY THE EMERGENCY BRAKE, WHERE NEEDED, AT A SPEED OF NO HIGHER THAN 10 -15 MPH. A PRIVATE RESEARCH INDICATED THAT THIS PROBLEM IS SOMEWHAT 'COMMON.' SUBSEQUENT INQUIRIES AT DEALERSHIPS VERIFIED THE FACT THAT THERE IS A GOODLY NUMBER OF BRAKE LINE REPLACEMENTS. LABOR TIME EXPENDED IS ABOUT A FULL DAY (A FULL SHIFT). TO THE WRITER OF THIS NOTE IT IS NOT KNOWN HOW MANY SERIOUS ACCIDENTS MIGHT HAVE BEEN ALREADY CAUSED BY THIS INFERIOR QUALITY BRAKE LINE. A SHORT LENGTH OF THE SUBJECT BRAKE LINE COVERED WITH A PLASTIC COATING -- WHEN UNCOVERED TO EXPOSE THE METAL TUBING -- SHOWED THAT TUBING AS IF BRAND NEW, UNAFFECTED BY THE ROAD SALT. THIS IS A VERY SERIOUS PROBLEM, AND IT MERITS A THOROUGH INVESTIGATION INCLUDING A RECALL. THE WRITER OF THIS NOTE IS NOT AWARE OF ANY LATER MODELS HAVING THE SAME TYPE OF PROBLEM. THAT IS UP TO THE INVESTIGATORS TO FIND OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343407July 15, 2010
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, SHE HEARD AN ABNORMAL NOISE AND THEN THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE REAR AXLE WAS FRACTURED. THE CONTACT WAS ABLE TO LOCATE A RECALL RELEVANT TO THE FAILURE AND INQUIRED WITH THE MANUFACTURER. THE MANUFACTURER ADVISED THAT THE CONTACT'S VIN WAS NOT INCLUDED IN THE RECALL (NHTSA CAMPAIGN ID NUMBER: 04V328000 (SUSPENSION: REAR) AND WOULD NOT PROVIDE ANY ASSISTANCE. THE VEHICLE WAS REPAIRED AT THE CONTACT'S EXPENSE. THE FAILURE MILEAGE WAS 74,842 AND THE CURRENT MILEAGE WAS 74,920.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342999July 13, 2010
SUSPENSION:FRONT, STRUCTURE:FRAME AND MEMBERS
WHILE DRIVING MY 1996 SIGNATURE SERIES TOWN CAR ABOUT 25 MIS/HR IN RESIDENTIAL AREA THE RIGHT FRONT BALL JOINT SUSPENSION COLLAPSED & "ROLLED" UNDER THE CAR FRAME. THE SLOW SPEED ENABLED THE CAR TO BE STOPPED WITHIN FEET. DRIVER & A PASSENGER UNHURT. CAR TOWED TO AAA CERTIFIED GARAGE THAT HAD BEEN USED FOR OVER 25 YEARS. SUSPENSION REPLACED AS WAS THE LEFT ONE THAT MECHANIC DEEMED READY TO ALSO COLLAPSE. RESIDENT MUNICIPALITY LITERALLY SURROUNDED BY EXPRESSWAYS WHOSE SPEED LIMIT IS 65 MIS/HR. DEATHS AND OR SEVERE INJURIES WOULD MOST CERTAINLY HAVE RESULTED HAD COLLAPSE OCCURRED WHILE DRIVING AT ALLOWED SPEED LIMIT AS THIS DRIVER DOES. THE CAR HAD 92551 CAREFULLY DRIVEN MILES ON IT. CAR ALWAYS GARAGED AND METICULOUSLY MAINTAINED BY OWNER, DEALER AND THE MECHANIC USED . WORSE THAT DID HAPPEN WAS THE ALMOST $500 BILL & BEING LATE FOR AN ANNUAL CONFERENCE BEING HELD AT NEARBY UNIVERSITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342918July 13, 2010
SERVICE BRAKES, HYDRAULIC
2008 LINCOLN TOWN CAR, PURCHASED ON 5/18/10 AT CORTESE LINCOLN, ROCHESTER NY. 6/1/10: BEGAN EXPERIENCING TROUBLE STOPPING - INTERMITTENT 7/2/10: TRIP FROM ROCHESTER, NY TO VERMILION, OH; TRAVELING I90 WEST, COULD NOT STOP THE CAR WHEN APPROACHING THE TOLL BOOTH IN BUFFALO, NY. STOPPED AT THE LAST SECOND INCHES AWAY FROM THE CAR AHEAD. PUSHED THE PEDAL TO THE FLOOR AND PUT THE CAR IN NEUTRAL. I PULLED OVER AND CHECKED THE BRAKE FLUID; IT WAS FINE. ON ROUTE 2 WEST, STOPPED AT MCDONALDS. THE SAME THING HAPPENED AS JUST DESCRIBED. ARRIVED AT VERMILION AT 4 P.M., TOOK THE CAR TO LIBERTY FORD-LINCOLN. THEY COULD NOT EXPLAIN PROBLEM. RETURNED TO ROCHESTER, NY ON JULY 5, 2010 AND USED EMERGENCY FLASHERS THE ENTIRE WAY. ARRIVED SAFELY HOME. ON JULY 6, 2010, TOOK THE CAR TO CORTESE LINCOLN, ROCHESTER, NY FOR FURTHER EVALUATION. THEY COULD NOT FIND ANYTHING. I TOLD THEM TO CONTACT THE FORD LINCOLN TECH HOTLINE DEPARTMENT. THEY DID. RECOMMENDATION: BLEED BRAKES AND TEST DRIVE. CORTESE TECHNICIAN: 9021 WARREN R HALTER. I AM AFRAID TO DRIVE THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341886July 7, 2010
VEHICLE SPEED CONTROL, EQUIPMENT
LINCOLN TOWN CAR WENT ON FIRE IN GARAGE FROM CRUISE CONTROL SWITCH. TOTAL HOUSE FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10340230June 26, 2010
TIRES:TEMPORARY/EMERGENCY SPARE TIRE, TIRES:TREAD/BELT, TIRES
MY MOTHER N LAW HAS HAD TO REPLACE (6) SIX MICHELIN 225/60R/17 98T (LXR?) TIRES IN THE LAST EIGHT MONTHS AT GREAT COST EVEN THOUGH SHE HAS PURCHASED A ROAD HAZARD ADDITIONAL WARRANTY. THE ORIGINAL TIRES WERE NOT EVEN OUT OF WARRANTY. 1 TIRE IS UNDERSTANDABLE, 2 IS QUESTIONABLE AND 6 IS A PROBLEM. SHE BOUGHT FULL SET OF MICHELIN 225/60R/17 98T ENERGY LX4 WHITE WALLS ON OCT.06,2009. 1 HAD FLAT ON JAN 12,2010. DIFFERENT TIRE FROM 10/06/2009 PURCHASE HAD "COTTER KEY OR PIN" IT WAS REPLACED AT A COST OF $69.84 ON JAN 30, 2009 SHE PURCHASED 2 MICHELIN 225/60R/17 98T LXR (LXR IS WHAT THE RECEIPT DISPLAYS UNDER "DESCRIPTION") AT A COST OF $280.16. SHE DIDN'T HAVE FURTHER BACK RECEIPTS IN HAND BUT DOES HAVE THEM> FOR WHY 2 TIRES SHOULD BE REPLACED INSTEAD OF NEEDING FULL SET. SHE HAS HER TIRES ROTATED AND BALANCED ON SCHEDULE EVERY 6 TO 8 THOUSAND MILES LIKE RECOMMENDED. SHE ALSO STATED AS AN AFTER THOUGHT THAT SHE HAS TO PUT AIR IN THEM EVERY WEEK TO MAINTAIN HER SUGGESTED PSI FOR OPTIMAL PERFORMANCE AS SUGGESTED BY MANUFACTURER. THE "COTTER KEY OR PIN' TIRE SHE HAS PHOTOS OF THIS TIRE, DOCUMENTING THE TIRE FAILURE. I STARTED THIS WITH AN EMAIL TO MICHELIN WHICH THEY PROMPTLY RESPONDED TOO. I HAVE SINCE(AM TODAY) SENT THEM ANOTHER EMAIL, GIVING THEM MORE INFO ON THE DEALERS WHERE SHE BOUGHT THE TIRES ETC... THANKS FOR YOUR TIME AND CONSIDERATIONS AND KEEPING US SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339860June 24, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED WHILE ACCELERATING FROM A COMPLETE STOP, THE VEHICLE ABNORMALLY ACCELERATED. IN ADDITION, THE CONTACT STATED WHEN BRAKING FROM LOW SPEEDS, THE VEHICLE FELT AS IF IT WERE GLIDING TO A STOP AND STOPPING DISTANCE WAS INCREASED. THE DEALER ADVISED THE FAILURE WAS CAUSED BY THE CONTACT DEPRESSING BOTH THE ACCELERATOR AND BRAKE PEDALS SIMULTANEOUSLY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE PERSISTED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340026June 22, 2010
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
1988 LINCOLN TOWNCAR. CONSUMER STATES BUSINESS SOLD FAULTY CAR PARTS RELATED TO A SAFETY DEFECT *TGW THE CONSUMER WAS ADVISED BY HIS LOCAL MECHANIC THAT THE ORIGINAL UPPER BALL JOINTS HAD A TORN BOOT AND HE COULD NO LONGER GREASE IT. THE MECHANIC ALSO SUGGESTED REPLACING THE LOWER BALL JOINTS AS WELL. THE CONSUMER THEN ORDERED LOWER AND UPPER BALL JOINTS FROM AN ESTABLISHMENT AND HAD HIS LOCAL MECHANIC INSTALL THEM. ON MARCH 5, 2010, AS THE CONSUMER STOPPED AT AN INTERSECTION, HE HEARD A LOUD NOISE AT WHICH TIME THE RIGHT FRONT LOWER BALL JOINT FAILED AND THE RIGHT FRONT WHEEL JAMMED BACK INTO THE FENDER WELL. THE COMPANY REPLACED THE BALL JOINT, BUT WOULD NOT TAKE RESPONSIBILITY FOR THE OTHER EXPENSES THE CONSUMER INCURRED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335675June 10, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING 5 MPH ,THE BRAKES WERE APPLIED AND THE VEHICLE CONTINUED TO ACCELERATED. THE VEHICLE WAS TAKEN TO THE DEALER REGARDING THE SUDDEN ACCELERATION AND THE DEALER COULD NOT DUPLICATE THE FAILURE. THE FAILURE WAS BEING DIAGNOSED BY THE DEALER WHEN THE COMPLAINT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT STATED THE SUDDEN ACCELERATION COULD HAVE CAUSED A CRASH TO OCCUR. THE FAILURE MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334952June 7, 2010
SERVICE BRAKES, HYDRAULIC
1997 LINCOLN TOWN CAR MULTIPLE BRAKE LINE FAILURES. 2002,2005,2006,2007,2010. DUE TO EXTERNAL RUST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335145June 7, 2010
ENGINE AND ENGINE COOLING:ENGINE
THE INTAKE MANIFOLD ON MY 1999 LINCOLN TOWN CAR IS LEAKING COOLANT. MY WIFE NOTICED A NOISE COMING FROM UNDER THE HOOD, WHEN I TURNED ON HER CAR TO LISTEN TO THE NOISE I COULD TELL IT WAS THE FAN BELT SQUEAKING. WHILE THE ENGINE WAS RUNNING I OPENED THE HOOD AND I COULD SEE THE COOLANT RUNNING OUT OF THE THERMOSTAT HOUSING. I THOUGHT IT WAS A BAD THERMOSTAT SO I BOUGHT A NEW ONE AND REPLACED IT MYSELF. IT WASN'T UNTIL I TURNED THE CAR ON FOLLOWING THE REPAIRS THAT I SAW THE COOLANT COMING FROM CRACKS IN THE MANIFOLD. I DID NOT KNOW OF THE FORD RECALLS 97M91, 99M01, 01M02 UNTIL I WAS RESEARCHING TO BUY A NEW MANIFOLD ON THE INTERNET. I BOUGHT THIS CAR BACK IN 2000 AND NEVER WAS NOTIFIED OF THE RECALL. THIS VEHICLE HAS 160,000 MILES ON IT AND STILL RUNS GREAT, UNTIL NOW. I FEEL I SHOULD HAVE BEEN NOTIFIED OF THIS RECALL AND FORD MOTOR CO. SHOULD REIMBURSE FOR MY EXPENSES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334702June 5, 2010
STRUCTURE:FRAME AND MEMBERS, SUSPENSION:FRONT
I HAVE A 1995 LINCOLN TOWN CAR. I WAS DRIVING IN DOWNTOWN PORTLAND, IN STOP AND GO TRAFFIC. I WAS MAKING A RIGHT HAND TURN WHEN THE RIGHT FRONT OF THE CAR JUST FELL TO THE GROUND. THE LOWER BALL JOINT HAD SEPARATED FROM THE LOWER CONTROL ARM. THERE ARE RECALLS FOR THIS, BUT IT ONLY COVERS LIMO, OR COMMERCIALLY USED VEHICLES. I HAD THE CAR TOWED BACK TO MY HOME WHILE I FIND OUT WHAT CAN BE DONE. NOTHING HAS BEEN REPAIRED YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332476May 27, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED WHEN ATTEMPTING TO BRAKE THE VEHICLE WOULD SLIGHTLY ACCELERATE FORWARD UNTIL PRESSURE WAS RELEASED AND THEN REAPPLIED TO THE BRAKES. HE HAD BEEN INTERMITTENTLY EXPERIENCING THE BRAKING PROBLEM SINCE THE PURCHASE OF THE VEHICLE. THE VEHICLE HAD BEEN TAKEN TO AN AUTHORIZED DEALER ON NUMEROUS OCCASIONS. THE DEALER ADVISED THE CONTACT WAS PROBABLY DEPRESSING BOTH THE ACCELERATOR AND BRAKE PEDALS SIMULTANEOUSLY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 9,000 AND THE CURRENT MILEAGE WAS 34,000. UPDATED 11/05/10 *BF THE CONSUMER STATED WHEN HE TOOK THE VEHICLE TO THE DEALER, ONE OF THE MECHANICS NOTICED THE VEHICLE WAS RUNNING EXCEPTIONALLY FAST. HE THOUGHT THE CONSUMER HAD HIS FOOT ON THE ACCELERATOR, BUT HIS FOOT WAS ON THE BRAKE. THE CONSUMER STATED THE PROBLEM DOESN'T HAPPEN ALL THE TIME. UPDATED 11/05/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331708May 22, 2010
UNKNOWN OR OTHER
MY 2006 LINCOLN TOWN CAR BRAKE PEDAL DEPRESSES BELOW THE LEVEL OF THE ACCELERATOR A SIGNIFICANT AMOUNT. THE FORD/LINCOLN DEALER REPORTS THAT IT IS OPERATING NORMALLY, WITH NO FIX AVAILABLE. FOOT PRESSURE MUST BE APPLIED WITH NO ACCELERATOR OVERLAP, OTHERWISE THE CAR SURGES, THE ENGINE REVS & TIRES SPIN RESULTING IN A LONGER, STOPPING DISTANCE. THIS IS ONGOING SINCE NEW. NO ACCIDENTS YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330094May 12, 2010
VEHICLE SPEED CONTROL
I HAVE A 2008 LINCOLN TOWN CAR. I WAS COMING UP TO AN INTERSECTION AT ABOUT 10 MPH TO MAKE A RIGHT TURN AND WHEN I STEPPED ON THE BRAKE THE ENGINE REALLY REVVED UP AND I HAD TO REALLY STOMP ON THE BRAKE (ALL THE WAY TO THE FLOORBOARD) TO STOP THE CAR. THE ENGINE THEN SLOWED DOWN. IF I HAD BEEN DOING 75 MPH ON THE INTERSTATE I WOULD NOT HAVE BEEN ABLE TO STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329832May 11, 2010
SERVICE BRAKES, HYDRAULIC, FUEL SYSTEM, OTHER, VEHICLE SPEED CONTROL
REFERENCE COMPLAINTS 10327169, AND 10326349. LINCOLN 2007 TOWN CAR WHY ARE THESE REPORTS INCLUDED IN "INTERIOR SYSTEMS"? THEY ARE CLEARLY A SAFETY ISSUE THAT SHOULD BE INCLUDED UNDER BRAKES AND FUEL SYSTEM!! THIS MODEL HAS THE BRAKE PEDAL AND THE FUEL PEDAL CONNECTED TOGETHER IN A SYSTEM THAT CAN RAISE OR LOWER THEM TOGETHER...IT IS PROBABLY THIS SYSTEM THAT IS AT FAULT. IN ORDER TO PUT IN THIS FEATURE IT APPEARS THAT THEY MOVED THE GAS PEDAL CLOSER TO THE BRAKE PEDAL AND IT IS POSSIBLE TO APPLY BOTH PEDALS TOGETHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329493May 9, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
FORD'S PLASTIC INTAKE MANIFOLD IS CRACKED. IS THERE ANY RECOURSE STILL AVAILABLE FOR THIS PROBLEM? THE MANIFOLD IS STILL ON THE CAR AND NOW LEAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329225May 6, 2010
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
WE HAD A SUDDEN UNINTENDED ACCELERATION OF OUR CAR. WE WERE TRAVELING WEST ON THE NEW YORK STATE THRUWAY (I-90) TOWARDS NIAGARA FALLS. AS WE EXITED INTO A REST AREA, SUDDENLY THE ENGINE RACED AS IF THE GAS PEDAL WERE FLOORED. THE DRIVER PRESSED ON THE BRAKE VERY VERY HARD, AND THE CAR ALMOST STOPPED, MOVING FORWARD SLOWLY. THE DRIVER THEN SHIFTED INTO NEUTRAL, AND THE ENGINE SLOWEDAND WE STOPPED--ABOUT 50 FEET BEYOND WHERE THE SUDDEN UNINTENDED ACCELERATION STARTED. WE TURNED THE ENGINE OFF, AND EXAMINED THE FLOORMAT--IT WAS NOT IN A POSITION TO PRESS THE GAS PEDAL. WE CHECKED UNDER THE HOOD, AND DID NOT FIND ANYTHING THAT SEEMED RELATED TO CAUSING THE SUDDEN UNINTENDED ACCELERATION. WE LATER CHECKED IF THE DRIVER COULD PRESS THE GAS AND BRAKE PEDALS AT THE SAME TIME, BUT ON OUR CAR THEY ARE SO FAR APART THAT THIS IS NOT POSSIBLE. WE THINK IT IS POSSIBLE THAT THIS OCCURRENCE WAS DUE TO INADEQUATE SHIELDING, AND INADEQUATE PROGRAMMING, OF THE GAS PEDAL COMPUTER WHICH SENDS SIGNALS TO THE ACCELERATION SYSTEM. AT THE TIME OF THE INCIDENT, WE HAD A GPS, CELL PHONES, AND GAME MACHINES IN OPERATION, AND THE REST AREA WE WERE PULLING INTO HAD WIFI. THUS, THE ACCELERATION SYSTEM COMPUTER WAS RECEIVING MANY SIGNALS FROM "NOISE." IF THEY CAME IN A CERTAIN SEQUENCE, IT WOULD CAUSE AN SUA, UNLESS THE CAR HAD ADEQUATE CODING TO PREVENT THAT OCCURRENCE. THE FIX FOR THIS WOULD BE TO EITHER HARD WIRE THE GAS PEDAL, OR TO PUT ADEQUATE PROGRAMMING TO PREVENT STRAY SIGNALS FROM BEING ACCEPTED. WE WOULD LIKE TO SEE ONE OF THESE FIXES IMPLEMENTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327893April 28, 2010
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. WHILE DRIVING AT 2 MPH, THE CONTACT HEARD A LOUD SOUND. SECONDS LATER, THE FRONT END OF THE VEHICLE SUDDENLY FELL TO THE GROUND. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE FRONT DRIVER SIDE BALL JOINT HAD SEPARATED FROM THE VEHICLE. A FEW WEEKS PRIOR TO THE FAILURE, THE CONTACT NOTICED THAT THE VEHICLE MADE A CREAKING SOUND WHENEVER OPERATED. THE CONTACT CALLED THE DEALERSHIP AND WAS INFORMED THAT RECALL 98V322000 (SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT) DID NOT INCLUDE HIS VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 175,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327511April 26, 2010
SUSPENSION:REAR
TL*THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 5 MPH, THE AXLE SHAFT SUDDENLY CRACKED. THE CONTACT COASTED THE VEHICLE ONTO THE EMERGENCY LANE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE CONTACT REFERENCED RECALL 04V328000 (SUSPENSION: REAR). THE DEALER STATED THAT THE FAILURE WAS IDENTICAL TO THE RECALL; HOWEVER, THE MANUFACTURER STATED THAT HIS VIN WAS NOT INCLUDED. THE MANUFACTURER OFFERED HIM A 20% DISCOUNT OFF OF THE REPAIR EXPENSES. THE CURRENT AND FAILURE MILEAGES WERE 54,230.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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