Lincoln MKX Complaints

1,418 consumer complaints on file.

#10451261March 12, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 LINCOLN MKX. THE CONTACT STATED THAT WHILE STOPPED, THE VEHICLE MOMENTARILY SURGED FORWARD BEFORE STOPPING ON ITS OWN. APPROXIMATELY TEN DAYS LATER, THE DRIVER WAS ATTEMPTING TO PARK AND THE VEHICLE SURGED FORWARD UNTIL IT CRASHED INTO A BUS SHELTER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS ALSO MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10447532February 11, 2012
EXTERIOR LIGHTING
DRIVER-SIDE HEADLIGHT INTERMITTENT FAILS TO FUNCTION. REPLACED BULB AND ISSUE PERSISTS. DEALER UNABLE TO IDENTIFY AN ISSUE. ISSUE STILL PERSISTS 3 MONTHS LATER AND DEALER IS STILL UNABLE TO IDENTIFY THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447533February 11, 2012
POWER TRAIN
DEALER FOUND TRANSMISSION LEAKING AT PTU AXLE SEAL. REMOVED/REPLACED. ISSUE HAS RE-OCCURRED ON SAME VEHICLE AT 44879 MILES AS OF 10 FEB. 2012 AND DEALER IS AGAIN RECOMMENDING REMOVE/REPLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446280February 2, 2012
POWER TRAIN, SUSPENSION
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED THAT THE DRIVER WAS DRIVING APPROXIMATELY 10 MPH AND THERE WAS AN EXPLOSION UNDER THE HOOD. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE TRANSMISSION EXPLODED. THE VEHICLE WAS REPAIRED. A FEW MONTHS LATER, THE DRIVER INFORMED THE CONTACT THAT THE FRONT PASSENGER SIDE BALL JOINT FRACTURED AND THE WHEEL WAS POINTING OUTWARD. THE VEHICLE WAS TOWED BACK TO THE DEALER AND WAS AWAITING REPAIR. THE CONTACT WAS INFORMED THAT THE BALL JOINT AND AXLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10446072January 31, 2012
POWER TRAIN
TRANSMISSION SLIPPING,THEN SLAMMING INTO GEAR. LIKE EVERYONE THAT HAS THIS PROBLEM, AND THERE ARE MANY FORD EDGE AND LINCOLN MKX FORUMS ON VARIOUS WEB SITES HAVE BEEN COMPLAINING ABOUT THIS PROBLEM. TAKE IT TO THE DEALER AND THEY CANT FIND ANY PROBLEM. OR THEY SAY IT IS NORMAL, ARE THEY FOR REAL...IM TAKING THE TSB INFO TO THEM THIS WEEK AND SEE WHAT THEY SAY. DONT THEY EVEN READ THESE TSB REPORTS? HERE IS FIVE THAT I HAVE FOUND SO FAR. TSB 10-21-2 10-9-9 11-5-6 11-12-10 SB-21430 NEVER SEEN ANYTHING ON THE SERVICE WRITE UP ABOUT THESE TSB ISSUES AFTER I PICKED UP MY MKX. THEY RESET THE COMPUTER AND SEND YOU ON YOUR WAY AND IT WILL RUN FINE FOR A THOUSAND MILES AND START THE SLIP AND SLAM AGAIN. IT WILL NOT HAPPEN ALL THE TIME AND THAT IS THE PROBLEM WHEN YOU TAKE IT BACK TO THE DEALER FOR SERVICE. WORKING WITH FORD CUSTOMER RELATIONS CENTER ON THIS ISSUE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444149January 10, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION
APPROPRIATE HANDLING-INFO COPY TO FORD MOTORS COMPANY RE 2008 LINCOLN MKX FROM TRINITY MCCGRIFF, 5TH ATTEMPT TO RESOLVE *TGW THE CONSUMER STATED THE VEHICLE WAS LEAKING TRANSMISSION FLUID. THE DEALER REPLACED A SEAL AND THE PTU SEVERAL TIMES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439184December 9, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2011 LINCOLN MKX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE THEN COASTED TO THE SIDE OF THE ROAD. IN ADDITION, THE GPS NAVIGATION SYSTEM FAILED TO OPERATE CORRECTLY. THE ENGINE RESTARTED AND THE CONTACT WAS ABLE TO RESUME AS NORMAL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THE COMPUTER CONTROL MODULE WAS UPDATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435629November 14, 2011
ELECTRICAL SYSTEM, STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE REAR PASSENGER DOOR LATCH MECHANISM CLOSED WITHOUT THE DOOR ACTUALLY BEING CLOSED. THIS CAUSED A FALSE POSITIVE CONDITION FOR THE "DOOR AJAR" WARNING SYSTEM. I THOUGHT THAT THE DOOR WAS SECURE, HOWEVER THE DOOR WAS IN FACT NOT LATCHED TO THE VEHICLE. MY EIGHT YEAR OLD DAUGHTER WAS SITTING IN THE SEAT. WERE IT NOT FOR THE PERCEPTION OF MY WIFE WHO SUSPECTED THAT THE DOOR WAS INSECURE I WOULD HAVE BEEN DRIVING WITH A DOOR THAT WOULD OPEN WHILE THE CAR WAS MOVING. THIS FALSE POSITIVE CONDITION IS CAUSED BY THE FACT THAT FORD HAS PLACED THE SENSOR THAT TESTS FOR THE DOOR BEING CLOSED ON THE LATCH MECHANISM RATHER THAN ON THE VEHICLE BODY. AS OUR CIRCUMSTANCES DEMONSTRATE THE SIMPLE FACT OF THE DOOR LATCH BEING CLOSED DOES NOT INSURE THAT THE DOOR IS ACTUALLY SECURED TO THE VEHICLE BODY. WHILE NO INJURIES OCCURRED IN OUR INCIDENT THE POTENTIAL FOR A SERIOUS INJURY IS OBVIOUS. HAD THE DOOR ACTUALLY OPENED MY CHILD MAY HAVE EASILY FALLEN OUT OF A MOVING VEHICLE. THE DRIVER OF THE CAR MUST KNOW WITH ABSOLUTE CERTAINTY THAT ALL DOORS ARE TRULY SECURED. TESTING THE LATCH FOR BEING CLOSED IS NOT A SUFFICIENT TEST FOR THE CLOSURE OF THE DOORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426822September 22, 2011
STRUCTURE, VISIBILITY
WHITE FLAKES OF DUST COMING OUT OF VENTS. ACCORDING TO FORD IT IS A HAZARD AND HAS RISK WARNINGS AS FOLLOWS: MAY CAUSE EYE AN RESPIRATORY TRACT IRRITATION. PROLONGED REPEATED EXPOSURE MAY CAUSE BONE DAMAGE AND HARM TO THE RESPIRATOR SYSTEM. AVOID INHALING DUST, AVOID CONTACT WITH EYES. HOWEVER AFTER 3 ATTEMPTS SO FAR, MY LINCOLN DEALER IS UNABLE TO STOP THE DUST FROM COMING OUT OF THE VENTS!! FURTHER RESEARCH SHOWS FORD IS AWARE OF THIS PROBLEM BUT SEEMS TO HOPE CUSTOMERS WONT KNOW WHAT IT IS! THEN ON TOP OF IT ALL MY DEALER WONT COVER IT AS I AM 6 MONTHS OUT OF WARRANTY....WITH ONLY 13,600 MILES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422679August 30, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 LINCOLN MKX. THE CONTACT STATED THAT THE VEHICLE SYNC PROGRAM WAS DEFECTIVE. THE CONTACT MENTIONED THAT ONCE THE FAILURE OCCURRED THE NAVIGATION SYSTEM, TEMPERATURE GAUGES AND REARVIEW CAMERA WOULD SPORADICALLY FAIL OR ACTIVATE WITHOUT WARNINGS. IN ADDITION, THE CONTACT STATED THAT THE SYSTEM WOULD NOT RECOGNIZE THE KEY FOB AND THE VEHICLE WOULD NOT TURN START. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE SYNC PROGRAM WAS DEFECTIVE BUT THEY WERE UNABLE TO COME UP WITH A FEASIBLE REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15 AND THE CURRENT MILEAGE WAS 2,000. UPDATED 9/27/11 *CN THE LOW PRESSURE OIL LIGHT ILLUMINATED AND THE SYNC SYSTEM LOCKED UP. THE CONSUMER STATED THE PROBLEM HAPPENED SPORADICALLY. UPDATED 10/07/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421066August 22, 2011
SEATS
AS I WAS APPROACHING A STOP SIGN AT A LOCAL SHOPPING CENTER, THE DRIVER'S SIDE SEAT SUDDENLY MOVED FORWARD, BACKWARDS, THEN THE BACK PART RECLINED AND RESTED IN THAT POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419789August 17, 2011
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2011 LINCOLN MKX. THE CONTACT STATED THE VEHICLE WAS EXPERIENCING MULTIPLE FAILURES. THE FIRST FAILURE WAS BOTH THE HEAT AND AIR-CONDITIONING UNIT ACTIVATED AT THE SAME TIME, DESPITE BOTH UNITS BEING TURNED OFF. THE SECOND FAILURE WAS INACCURATE READINGS FROM THE ELECTRICAL METERS AND GAUGES ALONG THE INSTRUMENT PANEL. THE FINAL FAILURE WAS WHILE TRAVELING AT LOW SPEEDS THE VEHICLE FAILED TO ACCELERATE PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS CONTACTED, BUT THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 535 AND THE CURRENT MILEAGE WAS 800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410412July 4, 2011
POWER TRAIN
EXCESSIVE THROTTLE BODY FAILURE RATE. SECOND THROTTLE BODY FAILURE AT 62,978. FIRST REPLACEMENT WAS AT 21,158. I VERY VERY RARELY BUY NON BRAND NAME GAS, ONLY SHELL OR CHEVRON, OCCASIONAL SINCLAIR OR TEXACO. I AVOID GASOHOL WHEN POSSIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406243June 14, 2011
SEATS
AFTER PURCHASINNG MY VEHICLE, I NOTICED A DISTINCT HARD OBJECT JUST UNDER THE SEATING SURFACE. AT FIRST I THOUGHT IT WAS A SEAT ADJUSTMENT SUCH AS A LUMBAR SUPPORT ON THE SEAT BOTTOM, BUT THAT IS NOT THE CASE. I WAS, AND STILL AM, SITTING DIRECTLY ON THE MOTOR CONTROLS FOR THE SEAT. I CONTACTED THE DEALER WHERE I BOUGHT IT TWICE ABOUT THE PROBLEM AND WAS TOLD TO TAKE IT TO A DEALER HERE IN FLORIDA WHERE I WORK. I TOOK IT TO A LINCOLN DEALER IN WEST PALM BEACH. THE SERVICE REP. FELT THE SEAT AND IMMEDIATELY TOLD ME THAT THERE WAS A PROBLEM WITH THE MANUFACTURING OF THE SEAT. HE ASKED ME TO LEAVE THE VEHICLE AND THEY WOULD FIX THE SEAT THE FOLLOWING DAY BY INSTALLING SOME ADDITIONAL PADDING. I TOOK A RENTAL CAR PROVIDED BY THEM BACK TO MY APARTMENT. I WAS CONTACTED THE FOLLOWING DAY BY THE SAME DEALER REP. AND WAS TOLD THAT SINCE THERE WERE NO PREVIOUS SIMILAR COMPLAINTS THAT THEY COULD NOT MAKE THE REPAIRS. I THEN CONTACTED LINCOLN'S CUSTOMER CARE SERVICE TEAM AND WAS TOLD THAT I WOULD BE CONTACTED SHORTLY BY A CUSTOMER CARE SPECIALIST, WHICH I WAS THE FOLLOWING DAY. I WAS TOLD THAT THIS NONCONFORMITY WAS A PART OF THE DESIGN OF THE SEATS AND THAT HE WAS CLOSING THE FILE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404872June 1, 2011
ELECTRICAL SYSTEM
WHEN DRIVING DOWN THE HIGHWAY, THE SYNC SCREEN GOES COMPLETELY BLANK. AT THIS POINT I HAVE NO ACCESS TO HEAT, A/C, DEFROSTER, RADIO, OR BACKUP CAMERA. ON OCCASION THE SCREEN HAS BEEN BLANK FOR UP TO ONE HUNDRED MILES. I DON'T WORRY ABOUT THE DEFROSTER IN THE SUMMER BUT IN THE WINTER THIS IS A DEFINITE SAFETY CONCERN. NOT HAVING THE BACKUP CAMERA IS RISKY FOR THERE MAY BE SMALL CHILDREN BEHIND THE VEHICLE. I'VE BEEN IN CONTACT WITH FORD MOTOR COMPANY. THEY TELL ME THERE ENGINEERING DEPARTMENT IS WORKING ON A FIX BUT THERE IS NO ETA NOR DO THEY HAVE ANY IDEA WHEN OF IF THEY CAN FIX IT. THE CONSUMER WANTED TO INCLUDE THE FILE NUMBER ASSIGNED TO HER BY FORD MOTOR COMPANY. COMPLAINT # 441951441
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401537May 18, 2011
VISIBILITY
THERE WERE NO EXTRANEOUS VARIABLES LEADING TO THE REAR WINDOW EXPLOSION. THE POLICE WERE NOT ABLE TO FIND ANY CONTACT ENTRY OR EVIDENCE OF VANDALISM AND INDICATED IT WAS POSSIBLY DEFECTIVE GLASS. DEALERSHIP INDICATED THAT THEY WOULD NOT INVESTIGATE THE POSSIBILITY OF PREVIOUS STRESS CRACKS OR DESIGN DEFECTS, ALTHOUGH THEY ADMITTED THAT THIS CLASS OF VEHICLE HAS SEVERE INTERNAL PRESSURE FLUCTUATIONS WHILE A REAR PASSENGER WINDOW IS OPEN TRAVELING AT HIGHWAY SPEEDS, AND THIS WAS EXPERIENCED THE DAY BEFORE. THE GLASS SHATTERED WHILE THE CAR WAS PARKED, WITH THE TEMPERATURE BEING BETWEEN 65 & 70F, WITH NOBODY IN IT. THERE WERE NO PRIOR ISSUES WITH THE GLASS. THE ONLY ISSUE WITH THE VEHICLE PRIOR TO THE GLASS WAS THE PRESSURE FLUCTUATIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396269April 10, 2011
POWER TRAIN
WHILE AT A TRAFFIC LIGHT I PRESSED THE GAS AND MY VEHICLE WOULDN'T MOVE. AFTER REACHING 4000 RPM'S THE VEHICLE SLOWLY BEGAN TO MOVE. AFTER ARRIVING AT HOME I PLACED THE VEHICLE IN PARK AND THERE WAS A CLUNK. I TRIED PUTTING IT IN DRIVE AND IT CLUNKED AGAIN. I TOOK IT TO A LOCAL SHOP AND THEY SAID IT WAS A SENSOR THAT CONTROLLED SHIFTING. A WEEK LATER THE SAME PROBLEM HAPPENED. THIS TIME I TOOK IT TO THE DEALER, THEY SAID THERE WAS A SOLENOID CAUSING THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394190April 4, 2011
INTERIOR LIGHTING, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
DESIGN FAILURE. LINCOLN MKX INSTRUMENT PANEL DOES NOT LIGHT UP IN THE DAYTIME. CONSEQUENTLY, IT IS EXTREMELY DIFFICULT TO SEE THE SPEEDOMETER AND KNOW HOW FAST YOU ARE GOING, ESPECIALLY IN BRIGHT SUNSHINE AND TRAVELING N OR S AS THE SPEEDOMETER IS IN DEEP SHADOW. THE POTENTIAL FOR EXCESSIVE SPEED ACCIDENTS IS GREAT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393044March 28, 2011
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
TL* THE CONTACT OWNS A 2011 LINCOLN MKX. THE CONTACT STATED THAT HE BEGAN TO SMELL A STRONG ODOR OF GASOLINE WHILE DRIVING AND THE VEHICLE WAS IMMEDIATELY TOWED TO THE DEALER. THE TOW COMPANY DETECTED A LEAK IN THE ENGINE. THE CONTACT STATED THAT THE FAILURE MOSTLY OCCURRED WHEN THE ENGINE WAS HOT. THE CONTACT WAS AWAITING DIAGNOSIS OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 2,900. UPDATED 5/9/11 *CN THE DEALER REPLACED A LEAKING FUEL LINE. UPDATED 05/23/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392385March 21, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 LINCOLN MKX. THE CONTACT STATED THAT WHEN ACTIVATING THE TURN SIGNALS, THE RADIO VOLUME WOULD INDEPENDENTLY INCREASE. IN ADDITION, THE CONTACT STATED THAT WHEN THE TURN SIGNALS WERE ACTIVATED THEY WOULD NOT OPERATE AND ONCE THEY BECAME OPERABLE, THEY WOULD NOT DISENGAGE. THE CONTACT STATED THAT THE FAILURES OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN REPLACED A MODULE AND PROVIDED UPDATES. THE CONTACT WAS NOT ABLE TO SPECIFY THE EXACT REPAIRS HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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