Lincoln MKX Complaints

1,418 consumer complaints on file.

#10609258July 9, 2014
FUEL SYSTEM, GASOLINE
I WAS SMELLING GAS FROM MY 2007 MKX. I CHECKED UNDER THE CAR FOR LEAKS AND DIDN'T SEE ANY. MOST TIMES THE SMELL WAS STRONG AFTER FILLING IT, SO I THOUGHT THERE MAY HAVE BEEN A LITTLE SPILL-OFF NEAR THE CAP AND DIDN'T THINK ANYTHING MORE OF IT. A FEW DAYS BEFORE 7/1/2014 THE GAS SMELL WAS REALLY STRONG BOTH OUTSIDE AND INSIDE THE CAR AFTER JUST FILLING IT UP. ON 7/1, I WAS STILL SMELLING GAS AND TOOK THE CAR OVER TO MY MECHANIC. HE ADVISED HE WAS SEEING AN ISSUE AT THE TOP OF THE TANK BUT NEEDED TO DROP THE TANK TO BE SURE. HE RELEASED THE TRUCK BACK TO ME ADVISING ME TO DRIVE THE GAS DOWN TO ALMOST "E". WHEN I GOT HOME LATER THAT DAY, I STARTED DOING RESEARCH ON-LINE AND FOUND MANY MKX/EDGE OWNERS WITH THE SAME COMPLAINTS REGARDING THE FUEL TANK. I CALLED LINCOLN AND THEY OPENED A CASE #. I TOOK MY TRUCK BACK TO THE MECHANIC ON 7/8 AND HE ADVISED ME THAT THE SEALING RING WAS CRUSHED. HE EXPLAINED IT WAS FROM CORROSION DUE TO THE ETHANOL AND IT WAS VERY COMMON. HE ORDERED THE PARTS AND TOLD ME THE TRUCK WOULD BE READY ON THE 7/9. TODAY, 7/9 MY MECHANIC CALLED ME TO GET THE OK TO FILL THE TANK. HE CALLED ME BACK SHORTLY TO LET ME KNOW HE FOUND A BIGGER PROBLEM. HE ADVISED WHEN HE FILLED THE TANK, HE FOUND THE FUEL LEAKING FROM THE SEAM ON THE LEFT SIDE OF THE TANK. HE ADVISED THIS WAS NOT COMMON. HE ALSO ADVISED HE LOOKED UP THE TANK'S PART # AND FOUND THERE WAS A REVISION/UPDATE TO THE PART BUT IT DID NOT STATE WHAT IT WAS. HE ADVISED ME TO GET ON THE PHONE WITH LINCOLN AND HAVE THEM COME OUT TO TAKE A LOOK AT THE TANK. I SPOKE WITH LINCOLN RELATIONS AND THEY TOLD ME THEY DON'T DO THAT. I'M VERY UPSET WITH LINCOLN. BASED ON OTHER CUSTOMER COMPLAINTS, THIS HAS BEEN AN ON-GOING ISSUES THAT LINCOLN/FORD HAS TURNED A BLIND EYE TO. SOMETHING NEEDS TO BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607258July 1, 2014
ELECTRICAL SYSTEM
FREQUENCY: ONCE EVERY OTHER DAY WHEN TEMPERATURE OVER 73 F. ELECTRICAL: (ISSUE 1) THE SOUND SYSTEM WHILE IN USE CREATES A HORRENDOUS SOUND/BANG THAT SOUNDS LIKE AN ACCIDENT. THIS CAUSES A LOSS OF DRIVER ATTENTION AND DISTRACTION FROM TRAFFIC. (ISSUE 2) AFTER LOUD SOUND, THE STEREO WILL LOCK IT SELF AND NOT ALLOWING TO SHUT IT DOWN OR ANYTHING. (ISSUE 3) AFTER LOUD SOUND, THE TURN SIGNAL WILL FLASH IN A FASTER PACED THAN NORMAL. (ISSUE 4) AFTER LOUD SOUND, AIR CONDITIONER WOULD NOT WORK. ALL THIS ISSUES WOULD RESOLVE BY TURNING CAR OFF AND OPENING THE DRIVER DOOR TO RESET ITSELF. THIS IS A BIG SAFETY ISSUE, WITH SLEEPING KIDS IN THE BACK WHEN LOUD SOUND GETS TRIGGER AND HAVE TO STOP IN THE MIDDLE OF HIGHWAY TO "RESET THE SYSTEM". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605906June 25, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 LINCOLN MKX. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS AND AFTER MAKING A LOUD SOUND THE PEDAL WOULD SINK INTO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE APPROPRIATE REPAIRS WERE MADE AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 102,000 AND THE CURRENT MILEAGE WAS 102,193.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599174June 18, 2014
SERVICE BRAKES, STEERING, WHEELS
BRAKES ACTIVATE WHEN TURNING AND I PUSHING THE GAS PEDAL ONE YEAR AFTER I PURCHASED THIS CAR , I NOTICED THE BRAKES WOULD ACTIVE WHEN I AM MAKING A RIGHT TURN.IT WAS EITHER RAINING OR BEGINNING TO SNOW. THE CAR WOULD BRAKE AS I WAS MAKING A TURN WHILE I GIVING IT GAS TO TURN. HAPPENED AT LEAST 3 TIMES WHILE I WAS TURNING ON A MAIN ROAD. THIS COULD HAVE BEEN A LIFE THREATENING EVENT. IMAGINE A CAR COMING AT YOU AND YOUR GAS PEDAL IS NOT RESPONDING WHILE AT THE SAME TIME YOUR CAR IS BRAKING. A VERY SCARY SCENARIO. I TOOK IT TO THE DEALER. THEY SAID BRAKES NEED CALIBRATION AND THAT I NEEDED NEW BRAKES. I SAID SURE.I ASKED IS THAT NORMAL FOR A CAR TO DO THAT WHEN BRAKES WEAR OUT . THEY SAID NO AND TESTED THE & FOUND NO ISSUES. I PAID FOR THE BRAKE REPLACEMENTS. 3 MONTHS GO BY AND THE SAME THING. TOOK BACK TO DEALER AND THEY COULDN'T DUPLICATE BUT THE BRAKES WERE FINE. I STRESSED THE PROBLEM OF MOISTURE( RAIN & SNOW) WHEN THIS OCCURS. THIS OCCURS WHEN I FIRST START DRIVING THE CAR UNDER THOSE CONDITIONS. HAPPENS ONCE AND THEN I AM FINE FOR THE OF THE DRIVE. THIS KEEPS HAPPENING TO ME. I HAVE CONTACTED THE LINCOLN HEADQUARTERS & ALL I HEAR IS TAKE IT TO THE DEALER. BUT NO SOLUTION. I EVEN FOUND PEOPLE WITH SIMILAR PROBLEMS ON GOOGLE AND PRINTED THEM & SHOWED TO THE DEALER. I DID NOT GET ANY HELP. ALL I GOT WAS THAT WE CANT DUPLICATE IT.. ON JUNE 15, 16 AND 17 2014 THIS PROBLEM HAS OCCURRED 6 DIFFERENT TIMES. I WILL CONTRACTING THE DEALER SOON. THIS IS A VERY SCARY SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595835June 3, 2014
ENGINE, BACK OVER PREVENTION: CAMERA SYSTEM
TL* THE CONTACT OWNS A 2013 LINCOLN MKX. THE CONTACT STATED WHILE ATTEMPTING TO DECELERATE FOR A TRAFFIC LIGHT, THE ENGINE STALLED WITHOUT WARNING. AFTER RESTARTING, THE VEHICLE RESUMED NORMALLY. IN ADDITION, THE BACK UP CAMERA BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 2,964.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595634June 2, 2014
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED THAT WHEN APPLYING THE BRAKES, THE BRAKE PEDAL WOULD BECOME ABNORMALLY STIFF. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN STATED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 117,000 AND THE CURRENT MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595071May 30, 2014
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT STATED THAT THERE WAS AN ODOR OF GASOLINE FUEL PRESENT FROM THE REAR END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE FUEL TANK HAD CORRODED CAUSING FUEL TO LEAK OUT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587827May 12, 2014
VEHICLE SPEED CONTROL, ENGINE
VEHICLE (08 LINCOLN MKX) WAS CRUISING AT 35MPH GOING DOWN SLIGHT INCLINE WHEN SUDDENLY VEHICLE STARTED ACCELERATING ON ITS OWN AT ~3,500RPM. AS THE VEHICLE WAS GOING DOWN HILL AT 35MPH IN A 30MPH ZONE WITH NO OTHER VEHICLES IN SIGHT, NEITHER GAS NOR BRAKES WERE APPLIED AS THERE WAS NO NEED. FOOT WAS OFF BOTH PEDALS UNTIL I REALIZED THAT THE CAR WAS ACCELERATING ON ITS OWN AT AN UNCONTROLLABLE RATE AND IT WAS THEN THAT I APPLIED THE BRAKES. CAR CONTINUED TO ACCELERATE AS THE BRAKES WERE BEING APPLIED. ACCELERATION LASTED APPROXIMATELY TEN SECONDS AND THEN VEHICLE REVERTED BACK TO NORMAL. BROUGHT THE VEHICLE IN FOR SERVICE THE FOLLOWING DAY (13MAY2014) AND WAS TOLD THAT THERE ARE CURRENTLY NO SERVICE BULLETINS OR KNOWN SAFETY ISSUES WITH THIS MAKE AND MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587296May 8, 2014
POWER TRAIN
PTU LEAKING WITH A BURNING SMELL. SEAL AND GASKET REPLACED UNDER WARRANTY ON 3/1/11 AT 33,463 MILES. PTU IS LEAKING AGAIN IN 2014 AT 78,000 MILES AND THIS TIME THERE IS NO WARRANTY. SEEING ALL THE PTU PROBLEMS ON THE WEB WITH MKX/EDGE VEHICLES FROM 07/08, WONDER WHERE THE ENGINEERS WERE THE DAY THEY DESIGNED THIS PART AND THE REPLACEMENT PART AND WHY FORD DOESN'T FIX THESE 07/08 VEHICLES CORRECTLY OR WARRANTY THIS PART TO 100K MILES. FORD/LINCOLN HAD THEIR CHANCE TO FIX MY VEHICLE RIGHT IN 2011 AND BLEW IT - WILL PROBABLY TAKE IT FOR REPAIRS ELSEWHERE. HAVE OWNED FORD PRODUCTS FOR YEARS - MAYBE NOT ANYMORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586672May 5, 2014
SERVICE BRAKES
BRAKE BOOSTER - I NOTICED THAT WHENEVER I CAME TO A STOP OR SLOWED DOWN - MY CAR WOULD CONTINUE TO ROLL SLIGHTLY EVEN THOUGH I PRESSED DOWN VERY HARD ON THE BRAKES. THE PRESSURE OF THE BRAKE PEDAL BECAME VERY STIFF AND WOULD NOT ALLOW ME TO PRESS DOWN ON IT TOO MUCH AND IT FELT AS IF IT WAS GOING TO LOCK. I EVENTUALLY HAD TO PUT MY CAR IN NEUTRAL WHENEVER I CAME TO A STOP JUST TO BE CAUTIOUS AND PREVENT IT FROM POSSIBLY ROLLING INTO A VEHICLE OR PEDESTRIAN CROSSING THE STREET IN FRONT OF ME. ALSO, WHEN AT A COMPLETE STOP, THE BRAKES WOULD TIGHTEN, MY CAR WOULD MAKE AN AIR PRESSURE NOISE AND BEGAN TO ALMOST STALL OR VIBRATE A LITTLE AS IF IT WOULD SHUT COMPLETELY DOWN. I DID NOT TAKE THE TOLL ROAD FOR SAFETY REASONS DUE TO THE HILLS SO I IMMEDIATELY WENT TO THE LINCOLN DEALERSHIP AND I'M NOW OUT OF POCKET $786.00 LATER BECAUSE MY BRAKE BOOSTER WENT BAD. VERY FRUSTRATING SINCE FOUR MONTHS AGO I HAD RADIATOR PROBLEMS AND HAD TO REPLACE THE COOLING REGULATOR TO MY RADIATOR AND REPLACE THE HOSE WHICH WAS OVER $1,200. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578863April 10, 2014
FUEL SYSTEM, GASOLINE
I WAS GOIN DOWN HIGHWAY AT 65, I SMELLED GAS PULLED OVER AN GAS WAS LEAKING ON GROUND, TOOK TO FORD DEALER, THEY SAID I NEEDED A GAS TANK, I TOLD THEM I HAD ESP WARRANTY, THEY FIXED, BUT WARRANTY SAID THEY WOULD NOT PAY , SAID RUST WAS CAUSE. LEAK WAS AT TOP OF TANK, NOT BOTTOM WHERE RUST WOULD BE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575133March 27, 2014
WHEELS
TL -THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT THE RIMS CORRODED PREMATURELY AND CAUSED THE TIRES TO LOSE AIR. THE DEALER CLEANED THE RIMS SEVERAL TIMES; HOWEVER, THE DEFECT WAS NOT CORRECTED. THE DEALER STATED THAT THE RIMS NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE RIMS WERE ORIGINAL EQUIPMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000 AND THE CURRENT MILEAGE WAS 75,000. RK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572756March 17, 2014
SERVICE BRAKES
I DRIVE A LINCOLN 2012 MKX. AS I WAS DRIVING DOWN THE ROAD COMING UP TO A MAJOR INTERSECTION MY BRAKES FAILED. AFTER VIGOROUSLY PUMPING THE BRAKES, I WAS FINALLY ABLE TO COME TO A SAFE STOP WITHOUT AN ACCIDENT. AS IT TURNED OUT, THE BRAKES HAD A DEFECTED POWER BOOSTER AND I HAD TO HAVE THIS REPLACED. I HAVE BEEN IN TOUCH WITH LINCOLN AND BESIDES OFFERING ME AN EXTRA WARRANTY THEY COULD NOT ASSIST WITH GETTING ME INTO ANOTHER VEHICLE. I HAVE HAD ISSUES WITH THIS VEHICLE SINCE IT WAS PURCHASEDNEW. THE STICK SHIFT HAD TO BE REPLACED DUE TO TRANSMISSON ISSUE AND NOT GOING INTO PARK, BACK HATCH ISSUES, SOFTWARE ISSUES, RADIO ISSUES, AND THE MOST RECENTLY A POWER STEERING HOSE LEAK, THEN THIS ISSUE WITH THE BRAKES. AFTER THE LAST ISSUE I LOST ANY COMORT LEVEL IN THE RELIABILITY OF THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566597March 1, 2014
STRUCTURE:BODY:DOOR
OUTSIDE OF DRIVERS SIDE DOOR HANDLE CAME OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556442December 17, 2013
FUEL SYSTEM, GASOLINE
2007 LINCOLN MK - 70K. SMELLED GASOLINE SEVERAL TIMES AT DIFFERENT LOCATIONS TODAY. FURTHER INVESTIGATION REVEALED THAT GASOLINE IS LEAKING FROM THE SEAM OF THE GAS TANK. HAVE SEEN MULTIPLE COMPLAINTS ON MULTIPLE SITES INCLUDING NHTSA FOR 2007 LINCOLN MKX AND THE FORD EDGE(SAME GAS TANK ASSEMBLY). THE ISSUE IS OCCURRING WITH THESE MODELS AROUND THE SAME MILEAGE. FORD NEEDS TO PUT OUT A RECALL ON THIS ITEM AS IT IS A MAJOR SAFETY CONCERN AND THERE SHOULD NOT BE AN ISSUE WITH THIS PART AT THIS MILEAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555106December 6, 2013
FUEL SYSTEM, GASOLINE
AFTER NOTICING SAME FUEL LEAK UNDER MY CAR , I TOOK THEM TO FORD DEALERSHIP FOR INSPECTION. THEIR TECHNICIAN FOUND THAT FUEL TANK IS HEAVILY CORRODED AROUND WELD ON THE REAR SIDE OF THE FUEL TANK, AND THAT FUEL LEAKS AT THAT PLACE WHEN THE FUEL TANK IS FULL. HE TOLD ME THAT TANK SHOULD BE REPLACED. AFTER THAT I TALKED WITH LINCOLN REPRESENTATIVE AND SHE TOLD ME THAT LINCOLN DOESN'T COVER FUEL TANK REPLACEMENT AFTER 5 YEAR WARRANTY OR 50000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554220November 30, 2013
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
I'VE BEEN SMELLING GAS AND I THOUGHT IT MIGHT HAVE BEEN FROM OTHER CARS ON THE ROAD UNTIL TODAY WHEN MY CAR STARTED MAKING A LOUD NOISE SOUNDING LIKE IT WAS COMING FROM THE PASSENGER FRONT SIDE.IT STALLED OUT ON ME AROUND A MONTH AGO FOR NO REASON AND WHEN I WENT TO PARK IT TODAY I KEPT SMELLING GAS AND NOTICED IT'S MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554217November 30, 2013
UNKNOWN OR OTHER
I WAS TURNING AND IT STARTED MAKING LOUD NOISE LIKE RATTLING .SOUND LIKE METAL AND WHEN I HIT THE GAS IT SOUND WORSE. SORT OF LIKE IT WAS HARD TO TAKE OFF. ALSO,SOUNDS LIKE SOMETHING RUBBING. THE NOISE SOUNDS LIKE IT'S COMING FROM THE PASSENGER SIDE SOMEWHERE UNDERNEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550933November 5, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED THAT UPON ENTERING THE VEHICLE, FUEL WAS SMELLED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE FUEL TANK NEEDED TO BE REPLACED DUE TO A HOLE IN THE HOUSING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550875November 4, 2013
ELECTRICAL SYSTEM
ORIGINAL SCREEN WAS CRACKED-UNIT WOULD NOT WORK - LINCOLN REPLACED UNIT. APPROXIMATELY 3 WEEKS AGO AFTER LAST UPDATE FROM FORD, THE UNIT WAS NOT WORKING PROPERLY-COULDN'T USE NAVIGATION BECAUSE IT WOULDN'T TAKE ADDRESSES AND OTHER MINOR ISSUES -WE CALLED AND FORD TRIED TO RESET IT TWICE - DIDN'T WORK. TOOK CAR IN TO FORD LAND-LAKEWOOD, CO. THEY TESTED AND AGAIN TRIED TO RESET - NO LUCK - FINALLY AFTER HAVING THE CAR ALL DAY, THEY WERE AUTHORIZED TO REPLACE UNIT AGAIN. GOT CAR BACK AND WITHIN THE SAME WEEK, THE UNIT STARTED ACTING UP AGAIN - BLANK SCREEN, DELAYED TIME TO COME UP, ALWAYS SAID "PERFORMING SCHEDULED SYSTEM MAINTENANCE", MOST OF TIME BACK-UP SCREEN WOULD NOT COME UP UNTIL WAY AFTER WE HAD BACKED UP AND LEFT; HAD TROUBLE WITH ADDRESSES; ON 11/2 AFTER OUR LAST STOP, SYSTEM DID NOT COME UP AT ALL. TOOK CAR TO DEALERSHIP 11/4 - HAVE HAD IT ALL DAY TESTING IT-THEY DON'T KNOW WHAT IS WRONG WITH IT-NO CALL, NO NOTHING, LINCOLN FORD NEEDS TO GET THEIR ACT TOGETHER AND GET AN ENTIRELY NEW SYSTEM OR LEARN HOW TO FIX THE OLD ONE. THINKING ABOUT TRADING VEHICLE FOR TOYOTA, LEXUS,BUICK OR CADILLAC. TIRED OF THE PROBLEM. NOT A SAFETY ISSUE PER SE BUT IT IS IRRITATING. NOTE-THIS PROBLEM HAS BEEN IN THE NEWSPAPERS NATIONWIDE. I AM SURPRISED THAT THEY HAVEN'T GOTTEN A BETTER SYSTEM. I KNOW MANY OTHER PEOPLE MUST BE HAVING THE SAME PROBLEM OR, DID WE GET A LEMON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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