Lincoln MKS Complaints

374 consumer complaints on file.

#10494852January 27, 2013
POWER TRAIN
CAR WAS STALLED AND COULD NOT BE RESTARTED SO I TRIED SHIFTING TO NEUTRAL TO PUSH IT OUT OF THE WAY BUT THIS CAR WILL NOT SHIFT TO ANY GEAR IF IT IS NOT RUNNING, EVEN WHEN THE TOWTRUCK CAME THE DRIVER LOOKED FOR A RELEASE MECHANISM BUT THIS CAR HAD NONE, IF THERE IS ONE IT COULD NOT BE FOUND SO HE DRAGGED THE CAR ONTO THE FLATBED TOWTRUCK. I UNDERSTAND THAT LINCOLN CORRECTED THIS IN THE NEWER MODELS BUT I THINK THEY SHOULD BE REQUIRED TO CREATE AN OVERRIDE MECHANISM FOR MY MODEL YEAR BECAUSE IT IS A SAFETY HAZARD. ALL CARS SHOULD BE ABLE TO SHIFT TO NEUTRAL WHETHER RUNNING OR NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488113December 12, 2012
VEHICLE SPEED CONTROL
TL* LTHE CONTACT OWNS A 2010 LINCOLN MKS. THE CONTACT STATED THAT WHILE DRIVING WITH CRUISE CONTROL ON APPROXIMATELY 70 MPH, AND CHANGING LANES, THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT DEPRESSED THE BRAKES AND THE VEHICLE ACCELERATED EVEN FARTHER. AFTER KICKING THE ACCELERATOR PEDAL FORCEFULLY, THE VEHICLE DECELERATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR DIAGNOSIS WHERE HE WAS ADVISED THAT THE PANEL FOR THE CONSOLE BECAME LOOSE AND JAMMED THE PEDAL, CAUSING THE SUDDEN ACCELERATION FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 28,385....UPDATED 01/30/13 *BF UPDATED 02/04/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483524November 6, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 LINCOLN MKS. THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH WITH THE CRUISE CONTROL ACTIVATED. AS THE BRAKE PEDAL WAS ENGAGED, THE CRUISE CONTROL DEACTIVATED WITH AN ABNORMAL ACCELERATION. THE VEHICLE THEN CRASHED INTO ANOTHER VEHICLE. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT AUTO MECHANIC AND HAD NOT BEEN DIAGNOSED FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10472106August 23, 2012
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THE VEHICLE LOST ALL ABILITY TO ACCELERATE WHILE OPERATING AT APPROXIMATELY 65 MPH ON AN INTERSTATE HIGHWAY. THIS FORCED THE OPERATOR TO COAST THE VEHICLE TO THE SHOULDER OF THE HIGHWAY WHILE NAVIGATING THROUGH TRAFFIC. THE POWERTRAIN MALFUNCTION/REDUCED POWER (RTT) WRENCH SYMBOL ILLUMINATED IN ADDITION TO THE SERVICE ENGINE SOON LIGHT. BEFORE THE TOW TRUCK ARRIVED THE OPERATOR ATTEMPTED TO MOVE THE VEHICLE UNDER ITS OWN POWER EVERY 15 MINUTES. WITHIN APPROXIMATELY 40 MINUTES THE VEHICLE RESPONDED TO THE ACCELERATOR AND WAS DRIVEN TO THE OPERATOR'S RESIDENCE. THE SERVICE TECHNICIAN DIAGNOSED THAT THE THROTTLE BODY LOST ELECTRICAL POWER FORCING A FAIL SAFE MODE THAT DISCONNECTED THE ACCELERATOR CONTROL. *TR *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465950July 17, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 LINCOLN MKX. WHILE DRIVING APPROXIMATELY 65 MPH, A MESSAGE ILLUMINATED ON THE INSTRUMENT PANEL ASKING TO PERFORM A HEALTH REPORT SCAN OF THE VEHICLE. ONCE THE CONTACT AGREED TO THE SCAN THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000. UPDATED 8/31/12 *CN UPDATED 09/11/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464264July 5, 2012
SERVICE BRAKES
WHILE DRIVING HOME LAST EVENING,I SLOWED FOR THE STOP LIGHT @ RT 83 & RT 7, IN PALOS HEIGHTS, IL. AS I CAME TO A COMPLETE STOP, MY BRAKES LOCKED, VIBRATIONS SHOOK THE ENTIRE VEHICLE, I RELEASED THE BRAKE PEDAL, AND BEGAN TO SMELL A BURNING SMELL--NO BRAKE FAILURE LIGHT CAME ON. I INCHED FORWARD- A LOUD GRINDINGSOUND WAS EVIDENT. I STOPPED THE VEHICLE- WAITED FOR THE LIGHT TO CHANGE, BEGAN DRIVING WHEN THE LIGHT CHANGED- SLOWLY THE GRINDING, VIBRATIONS, AND SMELL, STOPPED AS I APPROACHED 10 MPH. MY WIFE WAS RIDING IN THE IN THE VEHICLE AND CAN VERIFY ALL THAT IS STATED. ON 11/14/08 RECEIPT # CS320391 WAS SERVICED ON MY VEHICLE @ 1,532 MILES, TO ADDRESS GRINDING BRAKES. MY CURRENT MILAGE IS 40,651, WITH A MORE SEVERE PROBLEM. I RESEARCHED THE LINCOLN OWNERS WEBSITE AND FOUND TSB 09-24-14 HAS BEEN ISSUED TO ADDRESS THIS THIS PROBLEM. TWO WEEKS AGO WELL, AFTER I HAD THIS ISSUE SERVICED, I FELT A BRIEF VIBRATION AFTER I BEGAN TO EXIT FROM PARKING LOT!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462061June 18, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 LINCOLN MKS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH WITH THE LOW BEAM HEADLIGHTS ACTIVATED, OTHER DRIVERS WERE COMPLAINING OF THE LIGHTS BEING EXTREMELY BRIGHT. THE DEALER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO WAY THE LIGHTS COULD BE ADJUSTED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453923April 3, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH AND AS THE BRAKE PEDAL WAS APPLIED, A LOUD METAL TO METAL NOISE WAS EMITTED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER SIX TIMES FOR THE FAILURE. THE FRONT BRAKES, ROTORS AND THE ENTIRE BRAKE SYSTEM WAS REPLACED ON THE VEHICLE AT VARIOUS TIMES. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 2,300. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422762August 31, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2011 LINCOLN MKS. THE CONTACT STATED THAT ANOTHER DRIVER INFORMED HIM THAT FUEL WAS LEAKING FROM THE ENGINE AND HE SMELLED A STRONG ODOR IN THE VEHICLE. UPON EXAMINING THE VEHICLE, THE CONTACT NOTICED THAT A FUEL LINE WAS PUNCTURED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHERE THE CONTACT WAS INFORMED THAT A RODENT CHEWED THROUGH THE PLASTIC FUEL LINES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT AN INVESTIGATOR TO EXAMINE THE VEHICLE. THE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413811July 20, 2011
SEATS
TL* THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT STATED THAT THE PART THAT CONTROLLED THE POSITION OF THE DRIVERS SEAT WAS BROKEN, AS A RESULT THE BACK PART OF THE SEAT WAS UNABLE TO STAY IN THE UPRIGHT POSITION. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT IN ORDER TO REMEDY THE FAILURE THEY WOULD INSTALL A METAL PLATE IN ORDER TO KEEP THE SEAT TOGETHER SINCE THE ORIGINAL PLATE WAS MADE OF PLASTIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 16,476 AND CURRENT MILEAGE WAS 26,000. UPDATED 9/13/11 *CN UPDATED 09/30/11. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392532March 22, 2011
STEERING
THE 2011 LINCOLN MKZ HYBRID DRIFTS TO THE LEFT WHILE DRIVING. LINCOLN SAYS IT IS NOT A PROBLEM. I HAVE OWNED OVER 75 CARS AND WAS A FLEET MANAGER FOR THE GSA FLEET. I NEVER HAD A VEHICLE THAT HAD A DRIFT THAT DID NOT HAVE A PROBLEM. THIS IS 2011 AND VEHICLES SHOULD NOT DRIFT UNDER ANY CONDITIONS. IT CAN OCCUR WHEN BOTH HANDS ARE ON THE WHELL. HOW IS THIS NOT DANGEROUS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384447February 25, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
DEALERS PAMPHLETS AND OWNERS MANUAL LISTS PERIMETER LIGHTS AS A FEATURE ON 2011 LINCOLN MKZ BUT THE VEHICLES DO NOT HAVE THEM (HEADLIGHTS COMING ON WHEN YOU UNLOCK VEHICLE AT NIGHT WITH FOB. THIS IS AN IMPORTANT SAFETY FEATURE. FORD SAYS IT IS A MISPRINT ALTHOUGH PAST YEARS MODEL DO HAVE THE FEATURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367379November 16, 2010
SERVICE BRAKES, HYDRAULIC
MULTIPLE INSTANCES OF FRONT BRAKES GRINDING WHEN BRAKING. PURCHASED CAR AS A DEMO IN DECEMBER 2009 WITH 7800 MILES. BRAKES WERE GRINDING WITHIN 30 DAYS. HAS BEEN IN THE DEALERSHIP MULTIPLE TIMES. GOING FOR FOURTH (?) REPAIR AS SOON AS PARTS ARRIVE. APPARENTLY THERE IS AN TSB ISSUED BY FORD/LINCOLN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365493November 12, 2010
STRUCTURE:BODY
TL*THE CONTACT OWNS A 2010 LINCOLN MKS. THE CONTACT STATED THAT WHILE DRIVING 1 MPH, THE VEHICLE CRASHED INTO A LARGE ROCK. AS A RESULT, THE FRONT BUMPER CRACKED THE WINDSHIELD WIPER RESERVOIR WHICH MADE LIQUID SPILL OUT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE BUMPER WAS PUSHED BACK IN PLACE BUT THERE WAS A HOLE IN THE WIPER WASHER FLUID TANK. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. UPDATED 03/07/11*LJ UPDATED 11/22/11 *CN
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10363752November 2, 2010
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT LEASED A 2010 LINCOLN MKS. THE CONTACT STATED THAT WHEN THE PUSH TO START BUTTON WAS DEPRESSED, THE RADIO WOULD ENGAGE AS OPPOSED TO THE VEHICLE. THE CONTACT STATED THAT HE WOULD HAVE TO DEPRESS THE BUTTON TWICE BEFORE THE VEHICLE WOULD START. IN ADDITION, THE CONTACT WAS UNABLE TO LOAD CD'S INTO THE CD PLAYER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE CD'S WERE THE CAUSE OF THE CD PLAYER FAILURE. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT SHORTLY AFTER, THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE ALTERNATOR WAS THE CAUSE OF THE FAILURE. THE ALTERNATOR WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100 AND THE CURRENT MILEAGE WAS APPROXIMATELY 5,500. UPDATED 1/25/11 *CN UPDATED 02/04/11*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354681September 9, 2010
SERVICE BRAKES, HYDRAULIC
WE LEASED THE 2009 LINCOLN MKS WITH 71 MILES ON IT IN FEBRUARY 2009. THE PROBLEM IS A GRINDING NOISE AND VIBRATION OCCURRING WHEN THE BRAKE IS APPLIED COMING FROM THE RIGHT FRONT WHEEL (PASSENGER SIDE OF VEHICLE). TOOK THE CAR INTO THE DEALERSHIP STARTING IN AUG.2009 VEHICLE HAD 3476 MILES AND THEY STATED THEY HAD TO ORDER PARTS. BROUGHT THE VEHICLE IN FOR THE FIX- NEW BRAKE PADS. HAD TO BRING THE CAR INTO THE DEALERSHIP FOR AN ADDITIONAL 3 TIMES FROM DEC.2009 TO MAY 2010 FOR SAME RECURRING PROBLEM. THEY CHANGED BRAKE PADS AS ONLY FIX. SENT LINCOLN A DEFECT NOTICE AS REQUIRED PER FLORIDA 'S LEMON LAW AND CONTACTED THE BBB AUTO-LINE TO INITIATE OUR CLAIM. AUG 31, 2010 FINAL ATTEMPT TO REPAIR WAS DONE BY FORD. THEY STATED THEY COULD NOT VERIFY GRINDING NOISE PER THEIR ROAD TEST, BUT PROCEEDED WITH TSB 10-17-03. THIS LATEST TSB NEWLY DESIGNED BRAKE PADS WERE INSTALLED. WE DON'T LIKE BEING THEIR TEST CASE AND WE HAVE NO CONFIDENCE THAT ANOTHER SET OF BRAKE PADS REGARDLESS OF THE NEW DESIGN WILL SOLVE THE PROBLEM. CURIOUS THAT THE NOISE AND VIBRATIONS OCCUR ONLY ON ONE SIDE OF THE CAR (PASSENGER RIGHT FRONT SIDE WHEEL AREA) AND FORD HAD NO ANSWER WHEN QUESTIONED. PREVIOUSLY, THE GRINDING NOISE HAS RETURNED ABOUT 60-90 DAYS AFTER THE NEW BRAKE PADS HAVE BEEN INSTALLED. THERE IS NO GUARANTEE THAT THIS "FINAL ATTEMPT TO REPAIR" THE BRAKE PROBLEM WILL BE THE CURE. WE ARE NOT SATISFIED WITH FORD'S FIX. FIELD SERV.TECH WROTE ON THE SERVICE REPORT HE BELIEVED THAT THERE WERE NO SAFETY ISSUES WITH THE BRAKES AND PROBLEM WE DESCRIBED HAVING. WE DO NOT HAVE CONFIDENCE IN THAT OPINION. WE ARE AFRAID TO DRIVE THE CAR AND AFTER HAVING THE CAR FOR ALMOST 2 YEARS HAVE ONLY 10,717 MILES. WE WILL PURSUE OUR LEMON LAW CASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344876July 23, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT STATED THAT WHILE THE BRAKES WERE ENGAGED THERE WAS A LOUD GRINDING NOISE. THE FAILURE OCCURRED INTERMITTENTLY. THE DEALER WAS NOTIFIED, TEST DROVE THE VEHICLE BUT WAS UNABLE TO DUPLICATE THE FAILURE. FORD MOTOR COMPANY ISSUED FIVE TSB'S REGARDING THE BRAKES GRINDING. THE BRAKES HAVE BEEN REPAIRED FIVE TIMES. WHEN THE VEHICLE WAS REPAIRED THE NOISE DID NOT RECUR FOR APPROXIMATELY 2000 MILES. THE FAILURE CONTINUED TO OCCUR. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341860July 7, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2009 LINCOLN MKS. WHILE DRIVING APPROXIMATELY 35 MPH APPROACHING A STOP SIGN HE ENGAGED THE BRAKES AND THE VEHICLE ACCELERATED. HE STATED THAT THE VEHICLE ACCELERATED UP TO 4000 RPMS AND BEGAN TO SLOW DOWN ON ITS OWN. HE DID NOT CONTACT THE DEALER. THE FAILURE OCCURRED AGAIN WHILE DRIVING 25 MPH; YET, HE ENGAGED THE BRAKES AND THE VEHICLE ACCELERATED. HE SHIFTED INTO NEUTRAL GEAR IN ORDER TO SLOW THE VEHICLE DOWN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO LOCATE THE FAILURE. THE CONTACT STATED THE FAILURE OCCURRED INTERMITTENTLY. HE CONTACTED THE MANUFACTURER AND THEY REFERRED HIM TO NHTSA. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 14,700. UPDATED 08/24/10. *LJ UPDATED 08/25/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340985July 1, 2010
SEATS
TL*THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT STATED THAT THE EQUIPMENT UNDER THE SEAT USED FOR HEATING AND AIR CONDITIONING HAS INJURED HIS TAIL BONE. THE SUSPENSION BEGAN TO DETERIORATE AND CAUSED THE EQUIPMENT UNDERNEATH THE SEAT TO PENETRATE. THE VEHICLE HAD NOT BEEN INSPECTED WHEN THE COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 20 AND THE CURRENT MILEAGE WAS 8000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10335485June 9, 2010
STRUCTURE
TL*THE CONTACT OWNS A 2010 LINCOLN, MKS. WHILE SITTING IN THE PASSENGER SEAT WITH HIS ELBOW ON THE MIDDLE ARMREST, THE CONTACT'S HAND BECAME CAUGHT BETWEEN THE CLOSINGS CAUSING HIM TO INJURE HIS HAND. THE VEHICLE HAD NOT BEEN INSPECTED AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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