Lexus CT Complaints

175 consumer complaints on file.

#11509820March 2, 2023
SERVICE BRAKES
Brake system completely went out while driving with no warning. Traction control lights came on, abs lights came on and other warnings. Vehicle had to be towed as the vehicle had no brakes what so ever. Vehicle was taken to the dealer. It is a known problem with the hybrid cars from toyota and lexus. They have a repair program for the same car but my car missed it by a few months. Hundreds of thousands of the same model are being repaired but they refused to repair mine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509825March 2, 2023
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2014 Lexus CT200H. The contact stated while driving 20 MPH, the brake pedal became firm while depressed. The ABS and traction control warning lights illuminated. The contact coasted the vehicle into parking lot, stopped, and turned off the vehicle. Due to the failure, the vehicle was towed to the residence and later to a local dealer. The contact was informed by the dealer that the brake pump assembly and brake cylinder needed to be replaced. The manufacturer was notified of the failure and the contact was informed that the vehicle was not under warranty or recall. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 100,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503914January 27, 2023
ENGINE, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
Car shakes and shutters and is very reluctant to accelerate at low speeds, even with gas pedal pressed down. Then acceleration kicks in and it wants to bolt off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504020January 27, 2023
SERVICE BRAKES
All brake related lights went on suddenly; brakes are failing: will have to push to ground to slow down the car. Car is unsafe to drive due to the brake condition. Yet, this is really a complaint on the recall process for a car safety issue rather than the issue itself: the car manufacturer (Lexus) has sent me a letter in 2022 which highlighted this potential brake issue (a letter from Lexus HQ can be found in NHTSA achieve, and is also attached here). Took the car to Lexus dealer, they checked and verified the brake issue is exactly as described in the recall (code C1391, brake booster need to replace); BUT the coverage was rejected, siting that my car is over 10 years old while this recall program covers “10 years or 150k miles, whichever comes first”; then Lexus has quoted me $3000 to fix this. I have argued that the recall letter was sent to me in 2022, when my car is already over 10 years, although mileage has just passed 100k, 2/3 of the mileage limit. Having such term like “whichever comes first” is simply self-contradictory: if 10 years or less is a pre-condition, this recall should just exclude 2011 and 2012 models. and more importantly: brake issue is a major public safety concern, recall program should not have all these strings attached; and it certainly should not be used as sales scheme for expensive repairs. (they quoted much higher price on both labor and parts) Please help bring attention to Lexus regarding this quite irresponsible way of handling car safety issues. According to Lexus’ own estimate, close to 50,000 such cars might be impacted, this is not a small number. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498387December 21, 2022
ENGINE
At about 165-170,000 miles Lexus dealer advised leaking oil from timing chain area. Apparently it is a known issue from this engine (both CT200h and Prius) suffer from this issue. Didn't realize there is a TSB but since way out of warranty and not a recall they offered to fix for $3500. Hard to see the leak as it is in the timing chain area so it rarely comes out of the engine itself. This should be something that Lexus/Toyota should advise their customers. Few months later car was totaled in an accident so I got rid of it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495069November 27, 2022
ENGINE
I have to replace my 2013 Ct engine. When I started it, there was a horrible knocking noise. This came as a surprise, as it was fine the day before. I had it towed to Lexus. I was told that there was no oil in the engine and it needs to be replaced. What????? 1. No warning light came on 2. I had an oil change recently ( within the 5K scheduled maintenance). I was quoted a price of $6960.35 to replace the engine with an engine with around 92K miles ( about the same as what I have). I did some investigation and called Lexus customer engagement. I reached out to Lexus. They offered me $1500 towards the repair. The car is still in the shop. Owners of the CT200h have reportedly been told by Lexus dealers that this is regular oil consumption. However, Toyota did issue a technical service bulletin for these engines. However, they only did so for the ones installed in the Prius and had the same problem. Overall, CT200h owners were left hanging with an engine that uses an incredible amount of oil. I was told in a forum of Lexus owners ( discussion group) to contact this organization for help on this matter. Please investigate this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485883September 22, 2022
ENGINE
Excessive oil consumption. I purchased the car January 7, 2021 and checked the oil on March 15, 2021 before a long trip and the oil didn't even register on the dipstick. I followed procedure before and up to checking the oil. I checked it when it was delivered and it was at the appropriate level.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479752August 17, 2022
ELECTRICAL SYSTEM, ENGINE
DRIVING ON HIGHWAY AND ALL OF A SUDDEN AFTER A LOUD NOISE THE bottom of the vehicle went on fire. we called the fire department who put out the fire. After looking at the bottom I notice that the crankcase had a big hole. it seems that a valve went right through the cracnkcase. resulting in hot engine oil going on fire. The car is only 5 months old and Carmax will not pay for the repair which could cost me 5,000 dollars. I paid 27,000 for the car.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11468255June 8, 2022
ENGINE AND ENGINE COOLING
UNKNOWN: However, the engine is using 2 quarts of oil in less than 100 miles of traveling. It has been taken to the dealer several times for this problem of. Using oil through the engine with no leaks in the oil pan.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466884June 1, 2022
EXTERIOR LIGHTING
LED headlights are pointed downward and is set with auto leveling to adjust. The distance you can see isn't far enough and these need to be higher. There is no way to adjust these LED lights. With the halogen bulbs you have a level option to raise or lower. You do not with LEDs factory fitted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461065April 17, 2022
ENGINE, FUEL/PROPULSION SYSTEM
First noticed excessive oil usage. Then, engine rumble. Temperature warning light. Took to repair shop who was unable to repair stating ONLY Lexus has tools required to repair. Lexus will not divulge how to repair. Lexus states a letter was mailed to me (never received) in 2016 for a service issue - warranty enhancement. Thus, they are aware of the issue. Now that I’m having issues with the car (2021), the car is too old and has too many miles, thus, Lexus will not repair free of charge under service issue. I am Scared to drive because of hundreds of on line reports that state car can and make completely stop while driving. Toyota is fully aware of the issue and should be help liable to repair under a recall. Note: I’ve had my car repaired for other issues by Certified Lexus since 2016 and the service centers never mentioned the issue/warranty enhancement - a known issue apparently since 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457274March 18, 2022
ENGINE
i drive my lexus every day for work and home, round trip, 150 miles per day, at 130,000 miles my car started burning 1 quart of oil per month, at 150 miles, now using 2 quarts per month, i now have 195 miles, and using 1 quart of oil per week, this is not normal. after reading forums, many other lexus ct200 owners are having the same issues. this has been reported to lexus dealers and the warranty is only good till 60,000 miles. there's been times when my car has no oil and i need to add 3 quarts, this can cause severe damage to my engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450682February 6, 2022
UNKNOWN OR OTHER
My cars horn sometimes works and sometimes does not
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438255October 26, 2021
POWER TRAIN
At 125,000 miles my engine started knocking. I had been keeping up with all routine maintenance. It was determined that I had a blown head-gasket. After checking online, this is an issue that a # of people are experiencing with the CT200h/Prius drivetrain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437088October 17, 2021
ENGINE
I had the recommended 100,000 mile service done on my car at approx 106,000 miles. At aprox 109,500 miles I checked my oil after noticing my passenger headlight was out and I would be putting a new one in. When I went through the procedure for checking the oil it wasn’t even showing any oil on the dipstick. After reattempting the procedure and checking to make sure I was on level ground still no oil on the dipstick. It took 2 1/2 quarts to get it to the recommended level. I’m at 110,600 today and again the oil was very low registering between 1/8-1/4 Inchon the bottom of the dipstick. There are no oil spots in my two regular spots between my home and my job and my car does not smoke and has never shown a check engine light and has no stored DTC’s. I’m scheduling an oil change this coming week and I will alert the Service Manager about the problem. I purchased the car used in January from Carvana.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418502May 25, 2021
UNKNOWN OR OTHER
I'm not sure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11412916April 19, 2021
ENGINE
PRIOR TO A LONG TRIP WE HAD THE OIL CHANGED AND FLUIDS TOPPED OFF WHEN WE ARRIVED TO OUR DESTINATION THERE WAS ABSOLUTELY NO OIL IN THE CAR, NO OIL LEAKS JUST A COMPLETE BLOW OUT WHILE DRIVING WE NEVER SAW THE OIL LEAVING THE CAR, THIS HAS HAPPENED ON ALL OUR TRIPS AND WE ALWAYS MAKE SURE THERE IS OIL IN THE CAR , UPON ARRIVING TO A DESTINATION THERE WILL BE NO OIL LEFT. I UNDERSTAND THERE IS A BIG PROBLEM WITH THE OIL BLOWING OUT OF THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408561April 17, 2021
ENGINE, UNKNOWN OR OTHER
EXCESSIVE OIL CONSUMPTION. I PURCHASED THE CAR JANUARY 7, 2021 AND CHECKED THE OIL ON MARCH 15, 2021 BEFORE A LONG TRIP AND THE OIL DIDN'T EVEN REGISTER ON THE DIPSTICK. I FOLLOWED PROCEDURE BEFORE AND UP TO CHECKING THE OIL. I CHECKED IT WHEN IT WAS DELIVERED AND IT WAS AT THE APPROPRIATE LEVEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406837April 7, 2021
SERVICE BRAKES
ABS BRAKE ACTUATOR IS FAILING AND MAKING A LOUD NOISE WHEN BRAKES ARE APPLIED. THIS SEEMS TO BE A COMMON ISSUE FOR LEXUS. CONTACTED LEXUS DEALER AND THEY TOLD ME THE CAR IS NOT COVERED UNDER ANY RECALLS OR WARRANTY EXTENSIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405808March 31, 2021
SERVICE BRAKES
TL* THE CONTACT OWNED A 2016 2013 LEXUS CT200. THE CONTACT STATED WHILE DRIVING AT 20 MPH, THE BRAKES LOCKED UP NOT ALLOWING THE BRAKE PEDAL TO BE DEPRESSED. AS A RESULT, THE VEHICLE RAN INTO A TELEPHONE POLE. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUFFERED A BROKEN COLLAR BONE, BROKEN LEFT HAND, AND A BROKEN FEMUR BONE. THE CONTACT DID RECEIVE MEDICAL ATTENTION. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO A JUNKYARD. THE CONTACT WAS RELATING THIS ISSUE TO THE REPAIRS TO THE LEFT CONTROL ARM PRIOR TO CRASHING THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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