Lexus CT Complaints

175 consumer complaints on file.

#10597992June 12, 2014
FUEL/PROPULSION SYSTEM
WE NOTICED A FUEL SPILL UNDER CAR AS WE PULLED OUT OF DRIVEWAY. BROUGHT CAR INTO LEXUS DEALER. WE WERE TOLD THE FUEL TANK WAS CRACKED AND MUST BE REPLACED. THEY TOLD US THE DAMAGE WAS DUE TO ROAD HAZARD AND NOT COVERED UNDER WARRANTY. WE HAD NOT NOTICED ANYTHING UNUSUAL IN THE DAYS PRIOR TO THIS INCIDENT. THE FUEL TANK IS EXPOSED ON THE UNDERSIDE OF THE VEHICLE, AND IS MADE OF PLASTIC. THERE IS NO SHIELD OF ANY KIND TO PREVENT A STONE OR ANY OTHER DEBRIS FROM CAUSING THIS TYPE OF OCCURRENCE AGAIN. WE ARE VERY CONCERNED THAT THIS MAY HAPPEN AGAIN TO US OR ANYONE OWNING THIS MODEL. WE CONSIDER OURSELVES VERY LUCKY TO HAVE DISCOVERED THE FUEL SPILL BEFORE THE TANK EXPLODED OR CAUGHT FIRE. THERE MAY BE A DESIGN FLAW THAT ALLOWED THIS TO HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585359April 28, 2014
EQUIPMENT
BEFORE THE BACKUP CAMERA IS DISPLAYED, THE SCREEN RISES FROM THE DASH BOARD AND SAYS "LEXUS' FOR 5 SECONDS AND "ENFORM" FOR 5 SECONDS. IN MARCH, I BACKED INTO A MAINTENANCE VEHICLE WHICH CAME UP AFTER I GOT IN MY CAR AND WAS NOT VISIBLE WITH MY MIRRORS. THIS WOULD NOT HAPPENED WITH ANY OTHER BRAND. THE DEALER SAYS IT CANNOT BE CHANGED AND GAVE ME A REPAIR ESTIMATE FOR $927. THIS IS A VERY DANGEROUS SITUATION AND DEFEATS THE PURPOSE OF THE CAMERA. THE DISPLAY SERVES NO PURPOSE, AND THE CARS SHOULD BE RECALLED TO CORRECT THIS PROBLEM. *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10575011March 26, 2014
SERVICE BRAKES, STEERING, AIR BAGS
. ON THURSDAY, 11/7/13, I GOT INTO MY CAR TO GO TO WORK AND THE DASHBOARD GAUGE INDICATED THAT AIR PRESSURE IN ONE OF MY TIRES WAS LOW. I LOOKED BUT THEY APPEARED TO BE OK. I HEADED TO MY MECHANIC INTENDING TO STOP THERE ON THE WAY TO WORK. THE CAR PERFORMED NORMALLY ON THE STREETS AND THE HIGHWAY. MY FOOT WAS ON THE BRAKE AS I ENTERED THE EXPRESSWAY DECELERATION LANE TO EXIT, CAR STILL FINE. I PROCEEDED DOWN THE EXIT RAMP, MY FOOT NEVER LEAVING THE BRAKE PEDAL, I APPLIED A BIT MORE PRESSURE TO THE BRAKE WHICH INITIATED A "FLAT TIRE" , BUMPY SORT OF RIDE. I SLOWLY KEPT BRAKING ON THE EXIT RAMP WHEN THE CAR SUDDENLY ACCELERATED, MADE A 90 DEGREE TURN TO THE RIGHT, STRAIGHT INTO A RETAINING WALL, THE CAR WENT UP THE WALL (OFFICER SAID THERE WAS A MARK ON THE WALL ABOUT 10-11 FEET UP), FLIPPED OVER AND LANDED ON IT'S WHEELS. I HAD ABSOLUTELY NO CONTROL OF THE CAR, COULDN'T STEER OR STOP IT. NO KEY TO PULL OUT... PUSH BUTTON STARTER. AIRBAGS DID NOT DEPLOY. I SUFFERED A FRACTURED STERNUM , FRACTURED SACRUM (DUE TO MY WEIGHT ON THE SEAT BELT AS THE CAR HIT AND TUMBLED) PLUS OTHER INJURIES. CAR WAS TOTALED. YOU WOULD THINK FROM HITTING A WALL TO FLIPPING TOTALLY AROUND, SOMETHING WOULD TRIGGER AN AIRBAG TO CUSHION ME AGAINST BONE FRACTURES. AND THIS WAS NOT A CASE OF REACTIVE BRAKING (HITTING THE ACCELERATOR BY MISTAKE)...MY FOOT NEVER LEFT THE GAS PEDAL FROM THE DECELERATION LANE ON HIGHWAY TO VERY SLOWLY DESCENDING THE EXIT RAMP. LOST MY JOB, NO SICK PAY. WAS SCHEDULED TO TAKE MY CERTIFICATION TEST AS AN AEROBICS INSTRUCTOR IN 3 DAYS TO ENABLE ME TO GET A SECOND JOB. STILL ON PAIN MEDS, GOING THROUGH TESTS, UNABLE TO WORK OR EXERCISE, ETC. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10549220October 23, 2013
VISIBILITY:GLASS, SIDE/REAR
WHILE DRIVING INTO WORK ON HIGHWAY 98 BETWEEN NEW AUGUSTA, MS, AND HATTIESBURG, MS, THIS MORNING, MY BACK SIDE WINDOW EXPLODED. I THOUGHT IT WAS A GUNSHOT BECAUSE OF THE SOUND, BUT NO BULLET WAS FOUND. THERE WAS NO TRAFFIC. THERE WERE TWO MEN WAITING FOR ME TO PASS SO THEY COULD PULL ACROSS THE INTERSTATE AND THEY STOPPED TO HELP ME. THEY WERE A WITNESS THAT THERE WAS NO TRAFFIC, NO WAY FOR A ROCK TO HAVE BEEN THROWN FROM A PASSING VEHICLE. THE WINDOW SIMPLY EXPLODED. IT MUST HAVE BEEN A WINDOW DEFECT. I UNDERSTAND THAT THERE HAVE BEEN OTHER COMPLAINTS. HAD MY GRANDSON BEEN IN THE BACKSEAT, I CAN'T EVEN THINK ABOUT HOW IT WOULD HAVE HURT HIM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535518August 15, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 LEXUS CT HYBRID (N/A). THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH WITH THE BRAKE PEDAL DEPRESSED THE BRAKES DISENGAGED WHEN DRIVING OVER ANY UNEVEN SURFACE ON THE ROAD. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509775April 27, 2013
SEAT BELTS
THE SEAT BELT BUCKLE BUTTON WILL JAM OCCASIONALLY CAUSING THE SEAT BELT TO BE DIFFICULT TO REMOVE OR SECURE INTO PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509774April 27, 2013
ELECTRICAL SYSTEM
A BLACK COMPUTER MODULE FELL OUT FROM UNDER THE DASH AND IS HANGING BY A CORD BETWEEN THE BRAKE AND PARKING BRAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509776April 27, 2013
STRUCTURE
THE CENTER CONSOLE LID WILL NOT CLOSE BECAUSE THE LEVER IS STUCK IN THE POSITION TO OPEN THE LID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509313April 23, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DESIGN DEFECT: TURN SIGNAL FAILS TO CANCEL AFTER A SWEEPING TURN (E.G., RIGHT OR LEFT TURN FROM 2ND LANE, OR A "CORNER CUT" YIELD-TYPE TURN). SAFETY ISSUE IS THAT A NON-CANCELLED TURN SIGNAL CAN THEN CAUSE OTHER DRIVERS TP BELIEVE YOU WILL BE TURNING, WHEN NO SUCH TURN IS CONTEMPLATED. THIS VEHICLE EMPLOYS "PROGRESSIVE STEERING", WHICH MEANS THAT STEERING WHEEL ROTATION IS PROGRESSIVELY MAGNIFIED IN THE TURN OF THE FRONT WHEELS. IT APPEARS THIS MINIMAL STEERING WHEEL MOVEMENT REQUIRED FOR A SWEEPING TURN WAS NOT CONTEMPLATED IN THE PLACEMENT OF THE TURN SIGNAL CANCELLATION MECHANISM ON THE STEERING COLUMN. BEST SOLUTION WOULD BE TO REPOSITION THE AUTO-CANCELLATION TABS SO THAT ALL TURNS WOULD PROPERLY CANCEL. SECONDARY -- EASIER & CHEAPER -- REMEDY WOULD BE TO ADD A PROFOUNDLY AUDIBLE INTERIOR SIGNAL FOR A SIGNAL LEFT UNCANCELLED FOR GREATER THAN (20?) SECONDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508120April 13, 2013
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
THERE IS A WELL KNOWN FLAW WITH TOYOTA HYBRIDS THAT TOYOTA NEEDS TO ADDRESS AND FIX. WHEN YOU BRAKE TO COME TO A STOP, IF THEY CAR ENCOUNTERS BUMPS OR POTHOLES, THE BRAKE PRESSURE WILL MOMENTARILY DECREASE AND THE CAR WILL SURGE FORWARD. IT DOES NOT APPEAR TO AFFECT CERTAIN VEHICLES, BUT RATHER ALL HYBRIDS. IT CAN LEAD TO A PEDESTRIAN BEING HIT OR OTHER ACCIDENT. IT IS MOST DISCONCERTING TO FEEL THE CAR LURCH FORWARD WHILE BRAKING TO A STOP. PLEASE INVESTIGATE AND PUT PRESSURE ON TOYOTA TO ISSUE A RECALL AND REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508119April 13, 2013
STRUCTURE:BODY, UNKNOWN OR OTHER
THE PASSENGER SIDE GLASS ON MY 2012 CT EXPLODED FOR NO PARTICULAR REASON A FEW DAYS AGO. I WAS ON THE HIGHWAY DOING ABOUT 65 MPH AND I SUDDENLY HEARD A LOUD 'BOOM' AND THE SIDE WINDOW WAS GONE... COMPLETELY GONE. NOTHING HIT MY CAR, NO ROCKS, NO BULLETS... NO BRICKS. THERE WAS NO ONE BESIDE ME AND I WAS ON I-81. HAD I OVER-REACTED, I COULD HAVE CRASHED THE CAR. HAD THERE BEEN A PASSENGER IN THE SEAT, SHE WOULD HAVE BEEN SEVERELY CUT FROM THE FLYING GLASS SHARDS AT 65 MPH. I EXPERIENCED CUTS ON MY RIGHT HAND AND ARM. LEXUS, IN A COMPLETELY DISAPPOINTING SHOW OF CUSTOMER "SERVICE" IS REFUSING TO PAY FOR IT UNDER WARRANTY. I AM NOT THE ONLY ONE WITH A CT THAT HAS HAD THIS HAPPEN. DO A GOOGLE SEARCH AND YOU'LL FIND A FEW OTHER CASES ON OTHER FORUMS. I POINT YOU TO THIS WIKIPEDIA ARTICLE (HTTP://EN.WIKIPEDIA.ORG/WIKI/SPONTANEOUS_GLASS_BREAKAGE) WHICH CLEARLY STATES THIS PHENOMENON IS DUE TO MANUFACTURING DEFECTS IN THE GLASS. I SUGGESTED THAT LEXUS CORPORATE SEND THE GLASS BACK TO THE VENDOR FOR ANALYSIS AND THEY REFUSED! THEY SIMPLY COULD CARE LESS. I WILL NEVER BUY ANOTHER TOYOTA PRODUCT AGAIN AND I WARN ALL READERS TO BE VERY CAREFUL. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10504582March 26, 2013
SUSPENSION, ELECTRONIC STABILITY CONTROL (ESC), WHEELS
I PURCHASED MY TWO NEW 2012 LEXUS CT200HS IN DECEMBER 2012 WITH 23 MILES ON IT. ONE OF THEM HAS BEEN TOTALLY FINE. THE OTHER ONE, FROM THE FIRST DAY, HAD A VERY JITTERY RIDE. I RETURNED TO THE DEALER AND THEY CONFIRMED THE RIDE WAS ABNORMAL AND THEY REPLACED ALL 4 MICHELIN TIRES. THE TIRE REPLACEMENT DID NOT CHANGE THE CARS RIDE OR BEHAVIOR. I'VE RETURNED TO 2 LEXUS DEALERSHIPS MULTIPLE TIMES AS WELL AS HAVE BEEN WORKING WITH LEXUS HQ, AND THEY'RE ALL NOW SAYING THAT THE CAR IS PERFORMING AS DESIGNED. I CAN DEAL WITH A ROUGH RIDING CAR, BUT AT HIGHWAY SPEEDS, THIS LEXUS HAS A HIGH FREQUENCY VIBRATION THAT TRAVELS THROUGH THE CAR: CAN FEEL IN THE FLOOR, STEERING WHEEL, DOORS, SEATS. I COMMUTE 17 MILES TO WORK AND BY THE TIME I EXIT THE HIGHWAY, MY FEET AND LOWER LEGS ARE NEARLY NUMB FROM THE VIBRATION. THE CAR IS PHYSICALLY EXHAUSTING TO DRIVE. I CAN'T BELIEVE THAT LEXUS WOULD CALL THIS DRIVING EXPERIENCE AS "PERFORMING AS DESIGNED". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503940March 21, 2013
VISIBILITY/WIPER
I RECENTLY PURCHASED THE CT200 HYBRID AND I NOTICED AT NIGHT AND DURING LOW-LIGHT PERIODS OF THE DAY, THE WINDSHIELD SPLITS LIGHTS (TAILLIGHTS, HEADLIGHTS, STREET LAMPS, AND TRAFFIC LIGHTS) INTO 3 IMAGES WITH ONE DISTINCT LIGHT IN THE MIDDLE AND A GHOST ABOVE AND BELOW. THE 3 IMAGES MERGE INTO ONE WHEN I AM CLOSER TO THE RESPECTIVE LIGHT. I TOOK MY CAR INTO THE DEALERSHIP, AND THE SHOP FOREMAN WAS ABLE TO DUPLICATE THE ISSUE WITH MY CAR AND HIS OWN PERSONAL CT200HYBRID. I ASKED FOR A CT AS A LOANER TO SEE IF IT WAS JUST MY CAR, BUT THE DISTORTION ALTHOUGH LESS SEVERE, WAS STILL THERE. THE DEALERSHIP HAD NO SOLUTION AND DIRECTED ME TO OPEN AN ACTIVITY THROUGH CORPORATE OFFICE. THE CORPORATE INITIALLY HAD NOTHING TO OFFER, CLAIMING THE DISTORTION TO BE A "CHARACTERISTIC" NOT A DEFECT. THIS CHARACTERISTIC WAS NOT MADE EXPLICITLY KNOWN TO ME AT THE TIME OF THE PURCHASE. AFTER MUCH DELIBERATION, LEXUS OFFERED TO REPLACE MY WINDSHIELD WITH THE LOANER CAR THAT I HAD TAKEN HOME BECAUSE IT HAD LESS DISTORTION. INSTEAD OF REPLACING IT WITH A NEW WINDSHIELD, THIS WAS THEIR "ONE-TIME COURTESY" OFFER. THIS IS NOT A CHARACTERISTIC, IT IS A DEFECT. IT IS VERY DISTRACTING, SEEING TRIPLE LAYERS OF LIGHTS, AND ULTIMATELY UNSAFE TO BE ON THE ROADS AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482728October 31, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 LEXUS CT200H. THE CONTACT STATED WHILE THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE DECELERATED UNINTENDEDLY AND THE FRONT DRIVER'S SEAT BELT WEBBING BEGAN TO TIGHTEN AROUND HIS NECK AND UPPER SHOULDER AREA. IN ADDITION, A CHIME SOUNDED WITH FOUR UNKNOWN WARNING INDICATORS ILLUMINATION ON THE INSTRUMENT PANEL. THE AUTOMATIC FRONT SEAT MECHANISM WAS ENGAGED WHICH RESULTED IN THE SEAT TO MOVE BACKWARDLY WHICH ALLOWED THE SEAT BELT WEBBING TO NOT TIGHTEN ANY FURTHER AND THE WEBBING WAS LOOSENED. THE VEHICLE WAS EQUIPPED WITH A PRE-COLLISION SYSTEM; HOWEVER WHEN DRIVING THERE WAS NO PROCEEDING VEHICLE INVOLVED TO CAUSE A COLLISION. THE VEHICLE WAS ABLE TO RESUME NORMALLY. THE SIMILAR FAILURE OCCURRED THREE TIMES. THE WARNING INDICATOR ILLUMINATION WAS A ONE TIME OCCURRENCE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOUR TIMES FOR THE SAME MALFUNCTION. THE TECHNICIAN STATED THE FAILURE WAS CONTRIBUTED TO THE PRE-COLLISION SYSTEM WHICH WAS DISCONNECTED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480979October 18, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2012 LEXUS CT 200H. THE CONTACT STATED THAT WHILE DRIVING 2 MPH, THE VEHICLE TRAVELED OVER A CURB AND THE KNUCKLE OF THE LOWER CONTROL ARM BECAME FRACTURED. THE CONTACT STATED THAT THE METAL DID NOT APPEAR TO BE HEAT TREATED PROPERLY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND HE WAS STILL AWAITING A FINAL DECISION ON WHETHER IT WAS A DEFECT OR NOT. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD FURTHER INVESTIGATE. THE FAILURE AND CURRENT MILEAGE WAS 3,942.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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