Lexus CT Complaints

175 consumer complaints on file.

#11585480April 26, 2024
SERVICE BRAKES
C1391 error code All brake dash lights (abs, parking brake, !) came on and brakes would not stop. I had to put my foot the floor to get the car stopped. No warning at all, lights came on and brakes instantly malfunctioned
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585050April 24, 2024
ENGINE
Engine started misfiring recently at engine cold start and from hybrid transition to engine startup. Engine light came on with reports codes P0302 and P0304. Additionally, another error code P0607 also was detected. Had a certified mechanic assess the car and replaced the four coils for the CT200h. No change in issue. New issue developed this past Monday with an engine temperature light flashing on. Stopped and put a half liter in the coolant reservoir. Engine temperature light did not come back on. Took the car to a certified mechanic and told him to pressure test the coolant system. The mechanic confirmed the head gasket is blown. In the Lexus CT200h online forum there is a clear and compelling case that the EGR malfunctioned and directly contributed to the head gasket blowing. This car has approximately 128,000 miles. I would encourage you to read the Lexus CT 200h forum.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582492April 11, 2024
ELECTRICAL SYSTEM, POWER TRAIN, FUEL/PROPULSION SYSTEM
The following two events happened during the first week of April 2024 EVENT #1: While driving at 65 MPH on a freeway, the car decelerated and failed to travel above 40 MPH. Simultaneously, three warming lights appeared on the dash: a yellow triangle, the check engine light and a "CHECK HYBRID SYSTEM" warning. EVENT # 2: Same symptoms and dash displays as event number one while traveling at 40 miles up a hill.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579895March 28, 2024
SERVICE BRAKES
the brake booster pump has gone out in the car, ive heard many others say the same thing and its all around the same milage 150k-175k
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579639March 27, 2024
SERVICE BRAKES
My Ct200h has now recently started to leak fluid from the brake system has started to malfunction due to this known problem by Lexus on their 2013 CT200h brake booster/master cylinder as well as the actuator system problem which they had previously put out a statement for. This is absolutely incomprehensible the scope of a dangerous situation this could have put my family in. Imagine if the brakes would have fully malfunctioned and I slammed into the back of a 18- wheeler, the whole top of this car is coming off including everyones heads in the car. I hope this reaches a competent individual who understands the scope of the malfunctioning in the brake system. This is supposed to slow a 2 ton car going from 65 mph to 0 at any instance, if the system malfunctions at the wrong time LIVES ARE PUT AT RISK. I have full service records through the dealer and constantly do routine maintenance with the dealer. I am highly disappointed in with this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571565February 12, 2024
SERVICE BRAKES
I noticed that the brakes felt a bit weird when engaged. I felt a touch on the brakes and heard as if the abs pump was pumping. Thinking it was something of a fluke, I didnt pay any further attention to it. After not driving the car for couple of days, when I turned on the car a day ago the warning (!, brake, ABS, and traction control lights) are all lit up on my 2015 Lexus CT200h. After doing some research, I have found an old recall for Lexus CT200 H for (2011-2014) see (L-SB-0009-210) from May 11,2021 letter online. A code scan revealed a C1391 error, indicating an abnormal leak in the accumulator. This ABS module is the same as the recalled Toyota ABS module. Please this could be dangerous to me and my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571233February 10, 2024
SERVICE BRAKES
Defective Brake Actuator and Safety Concerns in 2014 Lexus CT200h I am writing to express my deep concern and disappointment regarding a critical safety issue with my 2014 Lexus CT200h. I have recently discovered that the brake actuator in my vehicle is defective, potentially compromising my safety and the safety of others on the road. Details of the Issue: I have experienced all of my brake warning lights are all lit up. I would have to step on my brake 5 times as hard to stop my car. This issue poses a significant safety risk. From what I understand from this problem, the brake system can stop working at any moment. Upon further research, I have discovered that this problem appears to be a known issue with the Lexus CT200h and similar Prius models, as they share the same brake actuator components. Numerous complaints and reports have been documented online and with the National Highway Traffic Safety Administration (NHTSA). Request for Action: I urge you to take immediate action to address this critical safety concern. I request that you: Thoroughly investigate the issue with the brake actuator in my vehicle and perform any necessary repairs to ensure its proper functioning. Cover the cost of all repairs associated with this defect, as it appears to be a systemic issue rather than an isolated incident. Provide a clear explanation for why this known defect was not addressed proactively and what steps are being taken to prevent similar issues in the future. I am deeply concerned about the potential safety implications of this malfunction and believe that Lexus has a responsibility to prioritize the safety of its customers. I expect a prompt and comprehensive response to this complaint. Additional Information: I have attached any relevant documentation regarding this known problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570444February 7, 2024
SERVICE BRAKES
Urgent Safety Complaint Regarding Brake System Failure and Manufacturer's Extended Warranty Acknowledgment To Whom It May Concern, I am writing to formally file a complaint concerning a critical safety issue with my vehicle, which has significantly impacted its braking system. This issue not only presents a severe risk to my safety and that of other road users but has also been acknowledged by the manufacturer through the issuance of an extended warranty for this specific malfunction. Approximately one month prior to the complete failure, my vehicle began emitting an unusual hissing noise from the brake pedal area, leading to a near-total loss of braking functionality. The incident was characterized by the activation of the Anti-lock Braking System (ABS), traction control, and brake warning lights, accompanied by a repetitive buzzing noise every 5-10 seconds related to the brake system's charging mechanism. The brake pedal became exceedingly soft, rendering the vehicle's brakes nearly non-existent. Despite the vehicle being only a year and a half old and previously showing no major issues, this braking system failure occurred suddenly and without warning. However, in light of the manufacturer's recent communication regarding the extended warranty for this specific problem, it is clear that this is a known issue that poses a significant safety risk. Given the manufacturer's acknowledgment of the defect through the extended warranty, I urge the National Highway Traffic Safety Administration to investigate this matter with heightened urgency. The potential for harm not only to myself but to other individuals on the road necessitates prompt and decisive action to ensure the safety and reliability of affected vehicles. I am prepared to provide further information and cooperate fully with any investigations into this critical safety issue. Thank you for your immediate attention to this matter. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569870February 5, 2024
SERVICE BRAKES
There is a noise I am hearing while breaking which is the actuator trying to build pressure, but the pressure is being leaked out of the accumulator in the brake master cylinder, all of the “Brake” and “ABS” lights come on and you will hear the actuator about every three seconds or so. This is a dangerous mechanism which has been known already on a multitude of these same models. Please fix this, as it could have been a dangerous situation this vehicle could have put my family in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569821February 4, 2024
EXTERIOR LIGHTING
Both low beam light suddenly go out at the same time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567139January 23, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
Brake master cylinder/accumulator failure occurred and multiple lights (ABS/TCS/(!)/BRAKE) appeared on the instrument cluster. Brake pedal response drastically decreased resulting in potentially extremely dangerous situation occurring while the vehicle is in motion
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566613January 19, 2024
SERVICE BRAKES
I noticed that the !, brake, ABS, and traction control lights are all illuminated on my 2015 Lexus CT200h. A code scan revealed a C1391 error, indicating an abnormal leak in the accumulator. This ABS module is the same as the recalled Toyota ABS module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560032December 14, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
A common problem with these Lexus ct200h, as well as Toyota Prius V models, are that the brake accumulators begin to leak internally, as they share the same part numbers. Therefore, the actuator pumpwill buzz every few seconds trying to keep pressure in the braking system to a safe operating level of gas pressure,to no avail due tothisleak inthe accumulator. After it quits buzzing, say shutting the car off, you can hear the air leak “hiss”pressure away. as you may know tons and tons of articles on this issue online as this is a major safety concern. Many have had Toyota replace the part free of charge as well due to the extended 10 year, or 150k miles, in whichever comes first. warranty. This may be perhaps because there are several more prius on the road than this rare Lexus 200h Just look up “c1391 danger” and see what comes up. I’m not trying to get [XXX], but in my opinion, as well as many, it is pathetic that an issue in which endangers the lives of others due this brake failure is not further addressed. There is Not much stopping distances when and after this suddenly occurs. In the process, the abs, traction control, brake, a yellow exclamation mark, lights suddenly all come on the dash at once and the brake feels like a sponge very suddenly, as it did me with my 4 year old daughter in the car seat. There are no external brake fluid leaks involved. for this actuator. Toyota covers it under extended warranty, although it appears as though Lexus does not(?), this is a major safety hazard and concern for a heavy amount on several different websites. The trouble code is.: C1391. If I can find the article, it happened to a lady after losing control and crashed because of this, so she went to Lexus and drives something else now. Also, I went to The Lexus of Louisville today and he said “nope” no recalls, after looking my vin #up. It would rather be an extended warranty, first of all I’d think. Thank you for taking the time to read this. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558649December 5, 2023
VEHICLE SPEED CONTROL
Every car sold in America goes up to a speed that is illegal everywhere in America. Countless lives would be saved if cars were unable to go over 120 mph for example--a speed that no one can argue they should have a right to go, and no reasonable driver would ever approach
Crash:
No
Fire:
No
Injuries:
99
Deaths:
99
#11557152November 28, 2023
AIR BAGS
My daughter was involved in a rollover accident 10/24/2023 resulting in a front passenger injury. The passenger's right hand was crushed during the accident requiring a lengthy hospitalization and numerous hand surgeries. The passenger will require additional surgeries in the upcoming future. Front and side airbags was not deployed during the accident. No warnings on the dash re. airbag issues prior to the accident. The car was released to USAA (ie. adjuster) and car was deemed unfixable.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11550285October 16, 2023
ENGINE
Engine has oil use and knocking sound that neither Lexus know what is wrong. A lot of Lexus owners are experiencing the same issues with no resolve. Lexus/Toyota needs to fix the issue with these years models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544164September 12, 2023
TIRES:SIDEWALL
I’ve now had 2 tire sidewalls blow out in 1 month. They are both 215/45/17 sized tires
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531597July 11, 2023
SERVICE BRAKES, HYDRAULIC
The contact's son owns a 2012 Lexus CT200H. The contact stated that while his son was driving at an undisclosed speed, the brake pedal was depressed, but the vehicle failed to respond. An unknown warning light was illuminated. The contact's son veered to the side of the road and parked the vehicle. The vehicle was towed to an independent mechanic, where it was diagnosed that the brake actuator and the brake pump needed to be replaced. The vehicle was not repaired. The vehicle was towed to the local dealer, where the same diagnostic result was provided. The dealer related the failure to an unknown independent recall. The vehicle was towed back to the independent mechanic. The manufacturer was notified of the failure and informed the contact that the recall had expired; however, they would consider assisting with the repair if the dealer completed the repair. The vehicle was towed to a second dealer, Lexus of Tampa Bay (5852 N Dale Mabry Hwy, Tampa, FL 33614) and was repaired; however, the manufacturer denied assistance in covering the repair. The failure mileage was approximately 105,297.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530264July 4, 2023
ENGINE
Engine rattles due to head gasket failure and subsequently stops working and defaults to “service hybrid system” this can occur while driving and cause a collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513856March 26, 2023
SERVICE BRAKES
As stated above, I own and maintain a 2014 Lexus Ct200H. My issue is specifically with the factory ABS and brake booster pump that recently failed due to an internal leak of the pump causing the brakes to feel very unsafe for road use. There are actually two ongoing bulletins already in regards to this but in the manufactures Support program that notifies the issue has excluded 2014. L-SB-0009-21 & CUSTOMER SUPPORT PROGRAM 21LE01. My vehicle has now developed this internal leak and has been inspected only to provided the matching four Diagnostic Trouble Codes (DTCs) C1391, C1252, C1256, & C1253 that are mentioned in the program.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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