Kia Telluride Complaints

2,086 consumer complaints on file.

#11506530February 9, 2023
EXTERIOR LIGHTING
The vehicle lost both high beams randomly together. Shows indicater on dash but you can see lights do not get brighter. This is a huge safety concern for my wife and children not being able to see well!!!! We went to dealer and they quoted us $1800 for both new headlights and said warranty will not cover this! I’ve read it’s an issue across the board with these cats and it’s time Kia does something to fix it!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506323February 8, 2023
EXTERIOR LIGHTING
The high beams headlights no longer function correctly. Low beams work fine but when toggle the shaft from low to high- there is no change in visibility. I do feel like this is a danger to myself and my growing family because in some rural areas, visibility is very limited at night. Warning lamps did not appear before high beam failure. It began about 3 months ago and still running into issues. I have talked to my local dealership and with my warranty close to running out, I’m afraid I will have to replace both assemblies out of pocket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506042February 7, 2023
ENGINE, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
I have owned the car for 2 months. For the 3rd time while pulling out into traffic the car refused to accelerate like it was having trouble with transmission(this made it dangerous for me pulling into busy traffic) For 10 to 20 seconds it would not accelerate and then finally it would operate as normal. The last time it happened when it kicked into gear the car jumped and it made a loud noise. This refusal to accelerate happened 3 different times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505907February 6, 2023
EXTERIOR LIGHTING
Both high beams suddenly stop working. Kia systems report high beams are functional. Also low beams have reduced brightness resulting dangerous driving conditions at night. Kia claims both headlight assemblies need to be replaced at an estimated repair of $2370
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505471February 3, 2023
EXTERIOR LIGHTING
My high beam lights have stopped working. The system says it is working fine as the notifications for high beams come on but the lighting does not change.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505361February 3, 2023
VISIBILITY:WINDSHIELD
While driving on highway my new Kia Telluride’s suddenly made a very loud and scary popping noise. I pulled off at next exit to find a large chip and crack in the top of windshield. I did not see a rock hit it so I’m not sure how it cracked. Completely unacceptable and a safety concern if the windshield cracks this easily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505142February 2, 2023
EXTERIOR LIGHTING
High beams fail to light No warning lights, H beam indicator light functions but no activation. No codes on OBD2 reader. Have not taken to dealer for this problem because no recall. Very likely to replace on my own if no recall as I am a mechanic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505146February 2, 2023
EXTERIOR LIGHTING
High Beam issues. It started out with one high beam out, and I figured the bulb needed replaced. When I looked into it, I learned the low beam and high beam share a single filament bulb. Later on, the high beam seemed to work again. And now it is not working again. Apparently it has to do with the mechanical "curtain" inside the housing that everyone is having issues with.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505217February 2, 2023
SUSPENSION
In short, Kia is putting inferior rear self leveling shocks on at least their Telluride model with tow packages. We are one of many (per Kia blog posts) who have been forced to drive our vehicle for thousands of miles with ceased shocks. Kia has been aware of this safety issue since the model was released in 2020 but done nothing aout it. Then they're just replacing with the same inferior shocks, which I've seen from others posts are failing a 2nd time. We had our vehicle in several times before they finally agreed to replace (over 5K miles from 1st shop visit) ours, which did repair the issue, but it's the principle. Come to find out from multiple Kia employees, Kia makes their dealer repair shops jump through hoops to perform warranty work and why this took so long. I reached out to Kia corporate in the midst of this fiasco to see what they're doing about this and they told me ONLY the NHSTA could issue recalls (your site says otherwise), to which I replied "that's not acceptable". I also asked Kia corporate how in the world elderly or less driven individuals could navigate this, no response. They did offer restitution with a sign off for the issues, which I declined because all I want to do is help the next guy and hold Kia accountable. Kia needs to be exposed for their negligence on this issue and lack of proper customer service due to their ridiculous warranty policy and the mindset they've instilled into the minds of their techs to perform the bare minimum. I've attached my running notes with dates and the multiple repair docs to assist with the review of this issue. If you need more info please let me know!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504849February 1, 2023
EXTERIOR LIGHTING
Left headlight is stuck in high-beam mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504896February 1, 2023
ENGINE
One day with approximately 58,000 miles on the car it would not start. No warning lights had appeared prior to not starting. The car was towed to a Kia dealership. They claimed there was no oil in the car. Kia refused any warranty work and the dealer filled with oil and said everything was fine. Three weeks later the car stalled at highway speed in a dangerous situation on the highway. Again no lights were present until the stall. The car would not restart and was towed back to the dealership. The dealer says Kia is refusing to cover under warranty and claiming the car was not maintained unless I can find every oil change receipt from purchase. They want to disassemble the engine and have me be responsible for the cost to prove I did not maintain the car which makes no sense. Kia does not accept any responsibility and fails to see the seriousness of the car stalling at speed on a highway three weeks after they did nothing to properly diagnose and fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504636January 31, 2023
UNKNOWN OR OTHER
The all wheel drive and antilock break are not working. Also, the dashboard has no indicator lights on and the diagnostic app says nothing is wrong. So the computer system has failed too. This is an all wheel drive KIA Telluride with less than 15,000 miles. It all started this snow season, when there is the least bit of snow or ice we have no control of the vehicle. Our 2 wheel drive Prius handles better. This resulted in my wife losing control on a roundabout and hitting the curb, which in turn damaged the a TIE rod and alignment. We were lucky she was driving in our neighborhood, just 1/2 a mile from our house and was driving slowly. The vehicle is no longer safe to drive. It is currently being serviced at a Kia dealership. At this point the service provider says there's nothing wrong with the AWD and the antilock breaks because the computer's is telling them it's fine. Service person is blaming it on the ice however at the time of the incident there was snow and slush. I and my oldest son have also driven it recently and noticed the same issues as my wife when driving in snow. We didn't take it in because the app says the car is fine. Initially thought maybe we had accidentally pushed a button that deactivated AWD, but further reading indicated AWD is always on. The initial plan was to address the way it felt driving it in snow at next oil change (which was due in about 100 miles) but we trusted the computer system.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11504825January 31, 2023
EXTERIOR LIGHTING
My high beams quit working for no reason. Dealer said I must replace the complete housing assembly at $680 a piece. I have 80 thousand miles in the car with zero accidents. $1360 for headlights?? This is not acceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504282January 29, 2023
POWER TRAIN, STEERING, SUSPENSION
Severe vibration at highway speeds between 60-80 mph on intermittent basis. Low frequency vibration at speeds 40-50 mph on intermittent basis. 10/11/2022 Reviewed by service at Wasatch Front Kia, no issues found. Problem continues. 12/16/2022 Reviewed by Costco Tire Center, Draper, UT. Screw/nail found in tire. Tire repaired. Wheel/tire balance performed. Problem reduced but not eliminated. 01/04/2023 Vibration occurred at similar intensity as to prior to 12/16 service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504283January 29, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Attempt to open sunroof via sunroof button/normal operation resulted in failure of sunroof track and snapping of support bars. Total amount of times sunroof used less than 10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504339January 29, 2023
ENGINE, POWER TRAIN
This has happened twice in the same day. We have less than 200 miles in the car. Wile accelerating uphill, the rpm’s drop and the acceleration dies and we have had to turn on hazards as it slows down while we pull over to the side of the road. Then it will turn back on and jerk forward and continue to accelerate. The car was in snow driving mode. Works fine but this happened twice. We are taking it to the dealership tomorrow but this stopped traffics behind us and was a huge safe concern as you need to be able to accelerate uphills.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503587January 25, 2023
SEATS
The contact owns a 2020 Kia Telluride. The contact stated that the second-row rear driver’s side seat would intermittently recline and move forward independently with an occupant in the seat. The vehicle was taken to a dealer however, the mechanic was unable to duplicate the failure. The manufacturer was notified of the failure and opened an investigation. The contact was informed that unless the dealer replicated the failure, the vehicle could not be repaired. The failure persisted and the vehicle was taken back to the dealer where it remained. The vehicle was not repaired. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503683January 25, 2023
SERVICE BRAKES
Rear driver's side wheel speed sensor began to fail intermittently at 10K miles (confirmed and replaced under warranty by dealership, no longer have access to the failed part but can provide dealer contact info). This failure resulted in braking not working correctly – presumably ABS system would read a 0 RPM reading from the one wheel, which then led to ABS triggering at maximum strength for all wheels. The first time this occurred I was approaching a stop sign at approximately 20 MPH on dry pavement and was entirely unable to stop, rolling approximately 50 feet before the computer disabled ABS entirely and I was able to use mechanical brakes to stop. (In subsequent incidents I triggered the same failure in my driveway at extremely low speeds before getting onto a public road.) The following dashboard lights came on after each incident: Auto Hold, Auto Stop-Start, Forward Collision Assist, ABS, Traction Control, and Master Warning. No lights were on prior to brake failure. While the computer registered that the wheel speed sensor was not working mechanical brakes worked correctly (albeit with no stability control or ABS). However, occasionally the system would reset (after turning off / on the vehicle enough times or driving enough distance) at which point dashboard warning lights would turn off and brakes would again stop working reliably (ABS would trigger prematurely). My experience appears to not be an isolated incident: https://www.kiatelluride.org/threads/brakes-failing.1653/. Proposed fix: If wheel speed sensor is sending no data, ABS computer should fail open (assume the wheel is turning unless data from the sensor explicitly indicates otherwise). If the sensor is unable to differentiate between no signal and 0 RPM it should be re-engineered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503437January 24, 2023
WHEELS, SUSPENSION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
We have taken the vehicle in to Zeigler kia twice to complain about a clicking noise athat sounds like it around the tire area. Neither time has the issue been resolved. We have also taken the vehicle in for a recall that possibly could be related to the sensors being inoperable. This issue has yet to be resolved as well. They are quite unhelpful even making us stay on hold for over 30 minutes to try and speak to a representative. I would like to get the issue resolved as it sometimes sounds like a tire may disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503037January 22, 2023
UNKNOWN OR OTHER
Driving on the freeway and my sunroof window exploded. It was mid thirty degrees, so the sunroof window was not in use. There was no traffic on the freeway or overpasses, No cars directly in front. We were startled and looked around and heard the noise of broken glass above us. I am planning on taking it into the dealer on Monday. No warning lights or sounds were seen or heard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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