Kia Soul Complaints

5,626 consumer complaints on file.

#11587850May 9, 2024
ENGINE
The contact owns a 2014 Kia Soul. The contact stated while driving 40 MPH, there was an abnormal knocking sound coming from the engine compartment, after which the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587622May 8, 2024
STEERING, POWER TRAIN:AXLE ASSEMBLY
The contact owns a 2016 Kia Soul. The contact stated that the battery had been replaced under recall NHTSA Campaign Number: 23V218000 (Electrical System) and the vehicle started experiencing steering failure after the recall repair. The contact stated while driving 10-15 MPH, especially over uneven road surfaces, there was an abnormal sound like metal banging together coming from all four wheels. The contact stated that the sound was more pronounced near the front wheels. While driving approximately 35-45 MPH and attempting to turn the vehicle to the left or the right, there was a delay between the steering wheel turning and the wheels responding. The contact stated that there was a clanking sound coming from the steering wheel while turning to the left or the right. The contact stated that the steering wheel was loose and there was play in the steering wheel. There were no warning lights illuminated. The vehicle had not been taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 66,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587631May 8, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587413May 7, 2024
ENGINE
Last year check engine light came on & It was time to get my oil change, So you know when they connect the car to that reader well it came back It was my catalytic converter And so I was like that's really expensive ,check engine light ended up going off then on. Now mind you I always keep up the maintenance on this vehicle. So let's fast forward A little bit My next oil change comes around This establishment put my car on the reader again catalytic converter comes up again. I get the oil change And then 1 month later my car gives me a notice telling me I need oil I take it back to my establishment And there was no oil in there Had to get another oil change to put new oil instead of stuff and then they told me that Issues which is causing the catalytic converter to fail which is sucking up oil causing oil issues the Gentlemen informed me I can Replace my catalytic converter but This issue is still gonna happen because my motor is going bad So in other words I can replace my catalytic converter And later on down the line I'm gonna have to replace it again because of the motor now this does pose risk to my family because I put myself my grandchildren my children in this vehicle We could be driving back from vacation or what have you and stall in the middle of nowhere because the motor quit on us or the oil runs low causing Engine trouble Which is not acceptable. So wondering Why isn't there a recall Or 1 that I'm aware of Then I looked this stuff up and there's a lot of people with the same issue as myself
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587443May 7, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. An unknown dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587503May 7, 2024
AIR BAGS, UNKNOWN OR OTHER
On Saturday morning may 4th, I found the driver side window smashed in and lots of broken glass on street and in my car. I wasn't driving .. it was parked on atreet
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587508May 7, 2024
SERVICE BRAKES, HYDRAULIC, ENGINE
The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The contact stated that while driving at approximately 40 MPH, the check engine warning light illuminated. The vehicle was taken to the residence and parked. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 128,169.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587547May 7, 2024
AIR BAGS
AIRBAGS DID NOT DEPLOY. At 4-way intersection w/ traffic light other driver going northbound blew through their red light (maybe on phone or other distraction) at what seemed like a high speed. I was driving westbound at about 30/35mph with a clear green light. Was able to avoid getting t-boned in my door, but couldn't avoid t-boning other car's passenger door (older 2 door F150). My insurance company going to total my car (see pics). My airbags didn't deploy. Friends/relatives have told me their air bags went off in crashes at lower speeds. I hit my head on the left side frame and my head is still sore. The seat belt pretensioner system did work as designed as passenger in my car and I are both sore w / bruises on collar bone, chest, and hip where seat belt clips in so we know it worked. But lots of other bruises/soreness. Air Bags seem defective.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11587168May 6, 2024
ENGINE
On [XXX], 2024 had a complete break down while driving on the highway on the way home from work. No warning light prior to the incident. Towed via ERS on my auto insurance policy to Plaza Tire Service, [XXX] . They replaced spark plugs and coils. Still sputtering and code on cylinder 3. Then taken to HW Kia of [XXX] in Ballwin, Mo (this was the closest dealership that said they could get to it right away). Has been there ever since (going on 2 months now). What I have been told has be done by Ian, Service Manager: Compression test done, no compression in cylinder 3. Warranty company (JMNA) sent out inspector. 2 weeks later warranty company asked dealership to do a full breakdown of the engine. On [XXX] got call from Ian that warranty company denied fix under warranty because the damage is to piston rings. (Month and a half just to get this determination from the warranty company) Ian told me that this is a known issue by Kia so he is requested engine replacement directly from Kia Corp. As of today ([XXX], 2024) I am still waiting to hear back if this replacement has been approved. Previously told by Ian (when I initially dropped off the vehicle) that once/if approved it will take approximately 10 days to get a new engine ordered and into the dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587215May 6, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated there was a burning odor inside the cabin of the vehicle. There were no warning lights illuminated. The contact stated that the battery had become completely drained from not driving the vehicle due to the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 150,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587305May 6, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586687May 3, 2024
POWER TRAIN
Power train: Automatic transmission: Fluid/lubricant: Pump Replacement
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586686May 3, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Electrical system: instrument cluster/panel Replacement
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586685May 3, 2024
AIR BAGS, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Air bag Replacement Drive AutamticBreaking emergency Replacement system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586530May 2, 2024
ENGINE
My vehicle is consuming a lot of oil. Two weeks after an oil change my oil was low. This can’t be safe at all. What can be done about this issue?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586593May 2, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586601May 2, 2024
ENGINE
I recieved a recall notice for my 2015 kia soul via mail earlier this year and made an appointment to have the recall maintenance addressed at the local dealership as directed. After a month and a half the maintenance was completed including a successful pass engine test. Shortly after departing the car had issues accelerating and the check engine light began flashing. I immediately took it back to them. After approx two hours of them working on it more sent me on my way. Again the acceleration issues (limp home mode) and flashing check engine light. To complicate things I had an IID from an OWI two years ago so at this point they require me to be there with the car as they cannot work on it without me. After having to repeatedly take time off work to be there for 6 or 7 "videos" i have the thing removed as I've already lost my 2nd job at this point and cant afford to lose the main one while this is slowly playing out. It has now been over three weeks since KIA has messed up this vehicle and there is no resolution in site. They have yet to really define what is now wrong with the many tests and videos they have sent into coporate or own the issue and have yet to provide any timeframe for resolution. Meanwhile I cant take it to anyone else until they decide if they are fixing it as they SHOULD be as i did not stretegically plan for my engine to fail the day they did the recall maintenance after waiting 1.5 months to even get in. The vehicle should have been towed to their lot and not driven repeatedly on a check engine light blinking as they were having me do however i would be up to thousands of dollars in tows with no guarantee of reimbursement up to 90 days of the "resolution" which we have yet to have any timeframe for. I have called corporate and now it seems the line puts you on silent hold for 12-15 min and disconnects you without ever talking to a human. I have brought this up with the BBB and local attorney general office as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586616May 2, 2024
ENGINE AND ENGINE COOLING
Engine start failing becoause of the catalytic converter issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586045April 30, 2024
ENGINE
On 3/22/24, my 2017 Kia Soul started making a backfiring noises while I was on the interstate. Then I heard a loud noise and the car starting losing speed and finally just quit after about a 1/4 of a mile. I had to have car towed to repair shop. I called for roadside assistance from AAA. (They couldn’t, of course, get the car started). Mechanic said motor seized and now has to be replaced. I’ve always kept up with oil changes on time. The car had never used or leaked oil since I’ve owned since August 2017. There were no warning lamps on before the car died. I was at high risk during this incident in heavy interstate traffic, barely able to get off the interstate to the median before it shut down. Never had issues or repairs before this. Car has 106,000 miles. Motors should last way beyond this. Mechanic stated that he’s worked on several Kia souls where motor seized up like this. I have tow receipt from this date. I had to purchase a short block motor and cylinder head from Kia. Took the new motor to the owner/mechanic at repair shop. I’m still waiting on this motor change out to be completed. I’ve had to get rental vehicles and ask for rides for over 5 weeks now. This has been a monumental hardship on me, my family and friends. Vehicle rentals run about $100 per day. I’ve had to spend $1,000 on car rentals when I wasn’t able to borrow a car or get a ride.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586226April 30, 2024
ENGINE
While driving vehicle, engine reduced power and went into a limp mode, pulled off Highway and stop. Check engine light came on and blinking. Later found motor had lost over three quarts of oil. Now engine knock and have been advised by mechanic that engine is about to throw a rod thru the the side. Vehicle has had oil changes at 5000 miles intervals thru out its 124,000 miles on the road also oil checks often too. Now we are without a vehicle with a damage engine. I understand thru research that this is a common problem for this type vehicle and motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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