Kia Soul Complaints

5,626 consumer complaints on file.

#11592490June 4, 2024
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2016 Kia Soul. The contact stated while driving out of the parking lot of an airport, the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to the dealer to be diagnosed. The vehicle was diagnosed with catalytic converter failure. The contact was informed that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592519June 4, 2024
ENGINE
HIGH SAFETY HAZARD. Check engine light comes on continuously with code P050A. Have tried manufacturer recommended ECM update per service bulletin. All manufacturer updates have been done, authorized dealer repair says no fix. Unable to see other engine problems if check engine light is always on, and returns promptly after erasing. This problem is going to cost lives with other engine problems if not resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592270June 3, 2024
ENGINE, ELECTRICAL SYSTEM
The engine caught on fire. The car cut off while I was driving. It began to smoke and then I saw the flames. My safety was put at risk because I was driving the car. The car is burned from the front bumper to the backseat. The car has not been inspected because of how bad it is burned. There were not any warnings of the failure before it happened.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11591928June 1, 2024
ENGINE
Update to case 11587168: Ian (Service Writer) at HW Kia told me 3 weeks ago Kia was approving engine replacement, he was ordering the engine & to provide all service records so they have them on file. I provided receipts for 2 oil changes I had done by a non-Kia dealership auto service. All other service records are accessable via KIA & CarFax as Napleton Kia St. Peters & Plaza Tire Service had done all other oil changes/ maintainence on the vehicle. The Thursday before Memorial Day I get an email from Ian that now Kia is denying the engine replacement. I am now waiting to get a contact from the RPSM (Regional Parts & Service Manager) as to why since I provided proof the vehicle was properly maintained. This is a wrongful denial in my opinion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591712May 31, 2024
ENGINE
The engine failed on an Arizona highway, at night, while my daughter was driving from Arizona to California. My daughter's safety, and that of her friend who was also in the car, was put at risk due to the near inability to move the vehicle off of the highway and onto the shoulder. This route [XXX] ) is a major highway used by truckers and regular vehicles. Her hazards lasted just long enough for the tow truck to arrive. Her hazard lights were dying just as the tow truck driver pulled up. I can't imagine what could have happened if she was sitting on the side of the road, in a black car at night, with no functioning hazard lights. We were able to get the vehicle towed back to San Tan Valley, Arizona. I called several Kia service departments and was told that there was an engine recall up to the 2016 models, but the 2017 models were not included. No inspection has been done on the vehicle up to this point. The check engine light did come on and was flashing at the time of the failure. We have since pulled the plugs in the vehicle and are seeing metal shaving on one of the plugs. Codes checked on the vehicle indicate multiple misfires. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591499May 30, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591198May 29, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591238May 29, 2024
SERVICE BRAKES, HYDRAULIC, ENGINE
The contact owns a 2013 Kia Soul. The contact stated that the dealer had previously performed an unknown recall repair on the vehicle. The contact stated that after the repair, the vehicle stalled while driving on several occasions. The vehicle was able to restart but failed to exceed 25 MPH while driving. The check engine warning light was illuminated. The vehicle was towed to another dealer, Tameron Kia Westbank (1884 Westbank Expy, Harvey, LA 70058), where it was diagnosed that the engine was blown. The vehicle was not repaired. The vehicle was towed to the residence. The contact became aware that the VIN was included in NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic), which she related to the failure; however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 149,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591306May 29, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591112May 28, 2024
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2013 Kia Soul. The contact stated that vehicle would hesitate upon depression of brake pedal. There was no warning light illuminated. The vehicle was taken to a dealer but no cause for the failure was found. The contact stated that upon starting the vehicle, the steering wheel seized. Due to the failure, the vehicle was towed to an independent mechanic; however, the vehicle returned to normal operation while in the possession of the independent mechanic and was returned to the contact. Upon return of the vehicle, the contact noticed that the check engine warning light was illuminated. The vehicle was taken back to the independent mechanic where a diagnostic was performed, and the diagnostic test showed a misfire in cylinder #4. The mechanic linked the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The local dealer and the manufacturer were notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590718May 25, 2024
ENGINE
05/18/2024 (Saturday) I was driving home from my parents house. After approximately 7 miles from leaving their home the check engine light came on. The car became sluggish and seamed to not have a lot of power. I drove the car approximately another 7 miles straight to the dealership for it is be examined. On Monday 05/20/2024 they called to tell me that I needed a new engine because the car had metal shaving in the engine. I asked the service rep how this was possible they she replied she did not know. I explained to her that I could not pay $7,800 + tax for a new engine. She asked me to wait and see what she could do. She called me back the next day 05/21/2024 to inform that she spoke with the manager and that they would be able to complete the work for $5,100 + tax. On 05/22/2024 I explained that I be picking up the car and having it towed to my house, I paid Kia Palmdale $220.00 for the diagnostic. My concern is that how can my car have no oil, never did any warning light come on. If the error code listed on their paperwork, they list p1326. There are many Kia cars with this problem listed as a faulty engine. Listed this the past 2 oil changes: 12/12/2023 Jiffy Lube 156,293 miles 03/28/2024 Jiffy Lube 160,692 miles 05/18/2024 car breaks down at 163,498 miles with no oil. this makes no sense. I would also like to add that ever since the car was purchased at Kia Palmdale every single maintenance was done at their location, even to the point of paying $1,059.69 for their 120,000 miles check-up on 01/31/2022. Kia Palmdale has all these records for again, there should be no reason the car not to give a warning and go to engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590727May 25, 2024
ENGINE
Engine knocking, excessive oil burning. Dealer confirmed excessive engine consumption. Currently have less than 2 quarts in engine. Will not last until next oil change. I have two small children and vehicle and have to wait until engine seizes for engine to be serviced. Dangerous situation for my kids.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590295May 23, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
The car stared to lose all power and sputtering. Then the check engine light started coming on then it would go off. This has been going on for about 4 months. One day it would run on then next day not good at all. I changed the plugs and coils and it ran a lil better for about 2 days. Not every time I put it in reverse I started cutting out and now I don't the it can idle at all. It's a 4 cylinder feeling like a beefed up v8 trying to ideal. I looked at my coils and it looked like it had been on fire I have put every bit of money I could to try to fix it. I just had tires put on too. I pay for full coverage and a car payment. I pay aot for this car every month yet I can't drive it. I take care of my father that is terminal and on hospice, plus I'm disabled myself on a fixed income. This car is all I have and it my only car for my father as well. Help pleas
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11590346May 23, 2024
ENGINE
NHTSA Recall 23V652000 recalled September 2023. Possible engine fire, Kia request we do not park car near buildings or other cars as fire is possible. It is now May 23, 2024 and no further action by KIa. Issue still unresolved. That is ten months and no solution. Vehicle is a 2023 Kia Soul. Can't even sell the car with such a serious recall! Hoping you can light a fire under Kia so they come up with fix to prevent my car from catching fire. Thanks [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590348May 23, 2024
ENGINE
The contact owns a 2018 Kia Soul. The contact stated while driving on several occasions in one day at various speeds, the battery and check engine warning light flashed on for five seconds. Additionally, the contact observed a light knocking sound coming from the engine compartment. The vehicle was stopped in a parking lot and turned off. The vehicle was restarted and the battery and check engine warning lights illuminated. The failure persisted. The vehicle was towed to an independent mechanic where it was diagnosed that cylinder #3 needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 120,750.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590377May 23, 2024
ENGINE, POWER TRAIN
NHTSA Recall:19V120 The ESC light went on during high winds and stayed on. The car stuttered going up hill @40+ mph, so I looked for any outstanding recalls and decided to take it into LutherKia Bloomington. There were other recalls I was unaware of that I checked boxes to fix. They examined my vehicle and told me that my Catalytic Converter was plugged/melted and needed to be replaced. That isn't related to ESC as far as I'm aware, also I asked -why- it plugged and they were unwilling/able to determine. Other mechanics online told me that it is crucial to determine the root cause of why it plugged/melted and fix it. I looked closer at the recalls and pointed out that the various outstanding recalls called for engine tests, none of which they did. I then noticed that recall #19V120 directly mentioned catalytic converter damage. LutherKia refused to check the engine, even though the other recalls stated they would. I called [XXX] and Luther refuse to do anything except update computer codes since KIA will not pay for it. The KIA's catalytic converter is damaged and very possibly engine damage as well, but they refuse to check since they said KIA wont cover labor costs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590381May 23, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2011 Kia Soul. The contact stated while driving 30 MPH and making a right turn, the contact veered to the side of the road, and the vehicle stalled. The contact stated that there was smoke coming from the hood. The contact opened the hood and noticed smoke and coolant in the engine compartment. The vehicle was towed to an independent mechanic, who informed the contact that the failure was due to the engine. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 157,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590161May 22, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590242May 22, 2024
STEERING
The Motor Driven Power Steering (MDPS) Flexible Coupling part failed. Steering is difficult and causes pull to the left/right. Appears the issue has occurred across various Kia and Hyundai models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590262May 22, 2024
ENGINE
My vehicle is burning oil, not leaking but burning oil. I’m having to put oil in it every 3-4 days. Also ever since they did a recall on the catalytic converter my check engine light has been on. When I’ve taken it to see the code it comes back my catalytic converter. I’m unable to drive my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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