Kia Soul Complaints

5,626 consumer complaints on file.

#11590104May 22, 2024
ENGINE
The contact owns a 2016 Kia Soul. The contact stated that while starting the vehicle, the check engine warning light illuminated. The light disengaged independently; however, over time the warning light illuminated intermittently. The vehicle had been repaired twice; however, the failure persisted. The contact stated that one month after one of the repairs while driving approximately 20 MPH, the vehicle failed to accelerate as intended, lost motive power, and stalled. The check engine warning light was illuminated. The vehicle was towed to a dealer nearby. The contact inquired about a possible oil leak being the cause of the failure. The vehicle was taken to the dealer after the first initial failure and was diagnosed with catalytic converter failure. The vehicle was repaired under Warranty. The contact stated that the failure reoccurred, and the vehicle was returned to the dealer where the spark plugs and ignition coils were replaced. After the third failure with the vehicle stalling, the second dealer diagnosed the vehicle and determined that the catalytic converter and spark plugs needed to be replaced, again. The vehicle had not been repaired due to the repair no longer being covered under the Warranty. The dealers were not able to confirm any oil leaks. The manufacturer was made aware of the failure and opened a case. The failure mileage was 74,693.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589840May 21, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Soul. The contact observed that there was a leak of oil due to spotting on the driveway. The contact drove the vehicle to an independent mechanic who diagnosed that the leak was from the ABS system. The independent mechanic stated that the failure was related to a recall and informed the contact of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) and referred the contact to the dealer. The contact contacted a dealer, and the contact was informed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589905May 21, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590001May 21, 2024
SERVICE BRAKES
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the brakes failed to work as needed. The brake warning light was illuminated. The contact was able to safely pull the vehicle over. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact related the failure to an unknown recall. The manufacturer was made aware of the failure and confirmed that the VIN was not included in any recalls. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589654May 20, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, Peak Kia (5077 S Wadsworth Wy, Denver, CO 80123). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589782May 20, 2024
ENGINE
My granddaughter was traveling to Florida from Texas for a short vacation on [XXX] 2024. Car just lost power and slowed in the middle of the interstate traffic, no lights, warnings or anything. Thank God she was able to get to the side of the highway without getting hit. It was knocking and clattering in the engine. Killed it and let it rest a bit and checked the oil and it was [very low, added some oil and started it back up, but it still was knocking and not running. Had it towed to an independent garage in Crestview Fl. The mechanic diagnosed the engine with a possible bent valve and loose timing chain. The car has 104000 miles on it. We had the oil changed at 102000 and have had oil changed regularly at 5000 miles or less since we bought it in March 2022. We still owe a loan on this car. Mechanic said the engine would have to be replaced and quoted 7000.00. We cannot afford this. We are the 3rd owner and was not informed of any safety recalls or software updates until the Mechanic told us about the Class Action Lawsuit and the issues with the engines in Kia and Hyundai. Kia is not forthcoming with this information and does not notify but only the 1st owner. This is ridiculous and not right to do the consumers this way. We bought the car from a Nissan dealership in Mckinney Tx and was not told anything about this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589289May 17, 2024
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2016 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the catalytic converters needed to be replaced. The contact stated that the torque converters were replaced three different times. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589204May 16, 2024
ENGINE, ELECTRICAL SYSTEM
i WAS NOIFIED LAST YEAR SEPTEMBER 2023 OF A DANGEROUS RECALL THAT COULD CATCH THE VEHICLE ON FIRE. NOW. 9 MONTHS LATER KIA HAS NOT PROVIDED ME WITH A REPAIR FOR MY SAFTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589014May 16, 2024
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Appropriately April 2024, The engine service light came on at about 115,000 miles, followed by the 2020 Kia Soul X-line engine stopped running. I tried turning off the key and attempting to restart the car however it would start but for only a few seconds. After 5 or 6 tries to restart the car, I finally turned off the car, waited about 3 minutes and then restarted the car in as it continued to run. The check engine light remained on but I noticed that there was a drop in power when I tried to accelerate. Since then I have notice the engine check light go on and off several times. I recently brought my car in to have an oil change only to find out that there was no oil on the dipstick. I signed a form stating this and got the oil change completed. I have had the Software Program installed about 3 months after I heard of the recall, however the Local Kia Dealer will not do the diagnostic unless I pay a diagnostic fee because I have a check engine light on... I am calling KIA at the corporate number tomorrow to ascertain " IF " I will still have to pay for the Recall issues ...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588840May 15, 2024
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2017 Kia Soul EV. The contact stated that while driving at an undisclosed speed, there was an abnormal battery voltage warning displayed. The vehicle went into LIMP Mode. The contact stated that the battery failed to charge. Several unknown warning lights were illuminated. The message to “Pull Over Immediately” was displayed. The vehicle was taken to the local dealer, where it was diagnosed that an update, BMS, and wiring harness needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was towed back to the local dealer, where an unknown diagnosis and repair were performed. The manufacturer was contacted and opened a case. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588942May 15, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588653May 14, 2024
UNKNOWN OR OTHER
Na
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588731May 14, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588743May 14, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
a.e.b. ,autonomous braking system has been a defect since the day it was delivered in 2018. the company and the dealership have attempted to fix this problem 13 times in five years, and it keeps coming back. they kept throwing parts at it until the warranty expired on 12/31/2023 and they refuse to fix it again. they will not extend the warranty or buy it back as requested. the factory tech that the company sent to look at it stated he did not know what was wrong with it back in 2019 but he will start with the forward camera. fast forward to 2/2024 and i paid to have it looked at the dealer and the tech stated on the work order that he did not know what was wrong with it and he would start with the forward camera, same problem five years later. the car is like new with only 37,000 miles on it. not only is it a defect but kia has been commenting fraud by hiding the defect. now i have a car that cannot be fixed and i cannot sell. i have all of the work orders and Communcation with kia. your help in this issue will be appreciated
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588391May 13, 2024
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2020 Kia Soul. The contact stated that while driving at various speeds, the vehicle was shaking, vibrating and a loss of motive power. The vehicle was towed to the dealer who diagnosed that the engine was faulty and needed to be replaced. The engine was replaced but the failure persisted. The contact stated that later while driving at an undisclosed speed, the check engine warning light remained illuminated. The vehicle was taken to the local dealer and serviced under NHTSA Campaign Number: 21V259000 (Engine) however, the failure reoccurred, and the vehicle would not properly accelerate. The vehicle was taken back to the dealer who informed the contact that the DC-to-DC converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588410May 13, 2024
SERVICE BRAKES, HYDRAULIC
The contact's daughter owns a 2013 Kia Soul. The owner received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588570May 13, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Soul. The contact stated while driving at undisclosed speeds, the vehicle lost motive power and stalled with an audible alarm. The vehicle was taken to an independent mechanic however, the cause of the failure was not yet determined. The contact stated that the failure recurred intermittently, and the interior lights were independently turning on. The manufacturer was not made aware of the failure. The contact received notification of NHTSA Campaign Number: 23V652000 (Service s Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 130,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588274May 11, 2024
POWER TRAIN, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
i have a 2016 Kia Soul EV+. The Hghi Voltage Battery Pack Assembly is malfunctioning and it only charges to 30 percent or a 30-mile range. It should charge to a 90-mile range. While driving, it suddenly drops from a 25-mile range to an 18- mile range, I sometimes smell an electrical burning smell. When the battery gets down to an 18-mile range. it suddenly starts to drop dramatically. The car goes into a turtle mode and cannot even reach 20 miles per hour. KIA has issued an IMPORTANT SAFETY RECALL INTERIM NOTICE for this problem, and I contacted a KIA dealership to resolve the issue. According to the notice, KIA is supposed to replace the defective battery. I have put in three service requests, but I have not heard back from kIA after the initial contacts. I cannot drive this vehicle like this, and I am making payments on it. I am requesting assistance with this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588286May 11, 2024
FUEL/PROPULSION SYSTEM, ENGINE, VEHICLE SPEED CONTROL
Unknown . Engine or fuel mishap Car caught on fire as I was driving down the hwy with my 3 kids
Crash:
No
Fire:
Yes
Injuries:
4
Deaths:
0
#11588039May 10, 2024
ENGINE, AIR BAGS
The contact owns a 2014 Kia Soul. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine) and 22V096000 (Air Bags) however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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