Kia Soul Complaints

5,626 consumer complaints on file.

#11231512July 12, 2019
ENGINE
MY 2015 KIA SOUL 2.0 WAS ABOUT 5,000 MILES PAST THE OIL CHANGE DATE BUT WAS REGULARLY TOPPED OFF WITH OIL. ON MY WAY HOME FROM WORK, MY VEHICLES ENGINE STARTED THUMPING. NO WARNING LIGHTS CAME ON SO I WASN'T TOO WORRIED. THEN, AS I PULL UP TO A STOP LIGHT, THE OIL PRESSURE LIGHT CAME ON FOR A BRIEF SECOND THEN WENT AWAY. PANICKED, I TRIED TO MAKE IT TO A NEARBY GAS STATION BUT MY OIL LIGHT CAME BACK ON AND THE CAR HAD BEGUN TO SEIZE. I PULL OVER AND CALL A TOW TO TAKE MY CAR TO MY HOUSE. THE DAY PRIOR TO THIS, I HAD CHECKED MY OIL AND IT WAS AT NORMAL LEVEL. AFTER THE ENGINE HAD SIEZED, THERE WAS NO OIL ON THE ENGINE WHATSOEVER. NOW I'M STUCK MAKING PAYMENTS ON A ONCE NICE CAR THAT I NOW CANNOT DRIVE UNTILL I CAN COME UP WITH 6,000 DOLLARS TO REPLACE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230937July 11, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT TOOK THE VEHICLE TO DUTCH MILLER KIA OF WV (335 MACCORKLE AVE, CHARLESTON, WV 25303) TO HAVE IT REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). AFTER THE RECALL REPAIR WAS PERFORMED, THE VEHICLE STILL USED AN EXCESSIVE AMOUNT OF OIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230995July 11, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE BEGAN JERKING. THE VEHICLE WAS TAKEN TO BIG RED SPORTS / IMPORTS (418 N INTERSTATE DR, NORMAN, OK 73072, 405-364-4400) WHERE IT WAS DIAGNOSED THAT IT NEEDED A PISTON REPLACEMENT. THE CONTACT RESEARCHED THE FAILURE AND DISCOVERED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING); HOWEVER, THE DEALER STATED THAT THE VEHICLE'S MILEAGE MADE IT INELIGIBLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED THE SAME INFORMATION. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230754July 10, 2019
ENGINE
I TOOK MY 2012 KIA SOUL INTO THE DEALERSHIP TO HAVE TWO RECALLS TAKEN CARE OF. ONE OF THE RECALLS INVOLVED HIGH EXHAUST TEMPERATURES WITHIN THE CATALYTIC CONVERTER MAY CAUSE INTERNAL ENGINE DAMAGE TO THE PISTONS AND CONNECTING RODS, RESULTING IN AN ENGINE STALL AND FAILURE. DEALERS WILL UPGRADE THE CATALYTIC OVERHEATING PROTECTION ENGINE CONTROL UNIT LOGIC TO PREVENT OVERHEATING OF THE CATALYTIC CONVERTER, AND REPLACE THE CONVERTER IF IT HAS BEEN DAMAGED, ALSO ASSESSING AND REPAIRING RELATED DAMAGE TO THE ENGINE AS NEEDED FREE OF CHARGE TO RESOLVE THE CONCERN. THEY DID AN ECU UPGRADE BUT AT THE TIME OF THE RECALL SERVICE THEY NOTED THAT THE ENGINE WAS KNOCKING PRIOR TO SERVICE. THEY DID NOT NOTIFY ME THAT THE ENGINE WAS KNOCKING. A WEEK LATER I NOTICED THE ENGINE KNOCKING AND TOOK IT BACK TO THE DEALERSHIP TO HAVE IT ADDRESSED. I WAS TOLD THAT THE #2 ROD BEARING WAS BENT AND THAT I NEEDED TO REPLACE MY ENGINE TO THE TUNE OF $5500. THEY STATED THAT THE BENT ROD WAS NOT CAUSED BY THE RECALL DEFECT BUT COULD NOT TELL ME ANY OTHER REASON FOR HOW IT WAS BENT EITHER. THEY HAVE REFUSED TO REPLACE THE ENGINE AS PART OF THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230319July 9, 2019
ENGINE
A LOUD TICKING NOISE DEVELOPED IN THE ENGINE THIS SPRING. IT WAS DIAGNOSED BY A KIA TECHNICIAN AS WORN CONNECTING ROD/CRANKSHAFT BEARINGS. I HAVE PERFORMED REGULAR RECOMMENDED MAINTENANCE, INCLUDING OIL CHANGES, WITHIN MANUFACTURER'S GUIDELINES. THE NOISE BEGAN SUBTLY AND WORSENED OVER TIME. IT CAN BE HEARD WHEN THE VEHICLE IS STATIONARY AND AT ALL SPEEDS. IT IS LOUDEST WHILE ACCELERATING AND IS FAINT WHILE COASTING. MY SPECIFIC VEHICLE IS 2012 KIA SOUL+ (PLUS) WHICH HAS A NU 2.0-LITER GDI ENGINE. THE SAME ENGINE IN OTHER VEHICLES AND DIFFERENT ENGINE IN THIS VEHICLE HAVE BEEN RECALLED FOR THIS SAME PROBLEM. I BELIEVE THIS IS AN ERROR IN MANUFACTURING AND SHOULD BE RECALLED BECAUSE OF THE SAFETY HAZARD IT PRESENTS (ENGINE FIRE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230519July 9, 2019
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 50 MPH ON THE HIGHWAY, THE VEHICLE FAILED TO ACCELERATE AND STALLED. IN ADDITION, THE OIL AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT ACTIVATED THE HAZARD LIGHTS AND WAS ABLE TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS ABLE TO BE DRIVEN SLOWLY TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT A FAILURE COULD NOT BE FOUND; HOWEVER, A TUNE-UP AND OIL CHANGE WERE COMPLETED. AFTER THE CONTACT LEFT THE MECHANIC, THE VEHICLE STALLED AND WAS TOWED TO ANOTHER INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BATTERY FAILED. THE BATTERY WAS REPLACED, BUT THEN THE CONTACT WAS INFORMED THAT THE BATTERY WAS NOT THE SOURCE OF THE FAILURE. THE MECHANIC TEST DROVE THE VEHICLE AND INFOMED THE CONTACT THAT THE CATALYTIC CONVERTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS LATER TOWED TO KIA OF EAST HARTFORD (LOCATED AT 99 ASH ST, EAST HARTFORD, CT 06108, (860) 291-7000) WHERE IT WAS CONFIRMED THAT THE CATALYTIC CONVERTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230579July 9, 2019
ENGINE, UNKNOWN OR OTHER
MY VEHICLE SUFFERED NHTSA RECALL 19V120. KIA DEALERSHIP REFUSED TO INSPECT FOR ANY ENGINE DAMAGE THAT MAY HAVE OCCURRED. THEY JUST REPLACED THE CATALYTIC CONVERTER AND DID NOT INSPECT FOR ANY ENGINE DAMAGE. THE VEHICLE SUFFERED FROM CATALYTIC CONVERTER ISSUES FOR OVER 3 YEARS AND THEY REFUSED TO SAY ANYTHING WAS WRONG WITH THE VEHICLE. ACCORDING TO THE RECALL, IF THE CATALYTIC CONVERTER WAS DAMAGED IT MAY CAUSE ENGINE DAMAGE. WELL THE CATALYTIC CONVERTER WAS DAMAGED AND THEY REFUSE TO DO A PROPER INSPECTION ON THE VEHICLE. I NEED THEM TO FULLY DIAGNOSE THE VEHICLE AND INSPECT THE ENGINE. CORPORATE HAS REFUSED TO WORK WITH ME RESOLVING THIS MATTER. THE TECHNICIAN STATED THAT IT IS IMPOSSIBLE FOR THE CATALYTIC CONVERTER TO CAUSE ANY ENGINE DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230612July 9, 2019
STRUCTURE:BODY, STEERING, WHEELS
PULLS TO THE RIGHT AT HIGHWAY SPEED - APPROX 45MPH. SEVERE ALIGNMENT PROBLEM. DEALER TOLD ME THAT THEY DID HAVE A NEW-ENOUGH MACHINE TO ALIGN THE CAR. HOW CAN KIA OF IRVINE, NOT HAVE THE PROPER EQUIPMENT TO FIX THE CARS THEY SELL? INSIDE REAR COWLING THAT GOES AROUND THE SMALL PORTAL WINDOW ON THE RIGHT WAS WARPED FROM THE FACTORY. CAR WAS NOT MOVING. GOT A REPLACEMENT PART; HOWEVER, IT WAS A POOR INSTALL JOB AND THE FRONT PART OF THE COWLING DOES NOT ALIGN WELL WITH ITS LOWER CONNECT PIECE. RIGHT FRONT TIRE IS BECOMING SEVERELY WORN BECAUSE OF ALIGNMENT ISSUE THAT CAN'T BE FIXED. EXTERIOR PLASTIC COVER ON LEFT-SIDE A-FRAME PILLAR CAME FROM THE FACTORY SCRATCHED AND LOSE. KIA OF IRVINE WILL NOT FIX IT - THEY ONLY WANT TO BUFF THE PLASTIC. NOT A PROPER FIX BECAUSE THE PART IS STILL LOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230185July 8, 2019
STEERING
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE OPERATING THE VEHICLE, A CLICKING NOISE WAS PRESENT COMING FROM THE STEERING COLUMN WHEN TURNING IN EITHER DIRECTION. WHILE PULLING INTO A PARKING SPACE, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO LAKELAND REGAL KIA (1025 BARTOW RD, LAKELAND, FL) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL FLEXIBLE COUPLER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 98,441.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230019July 8, 2019
ENGINE
DRIVING HOME NORMALLY, ENGINE KNOCK LOUDLY, LOST OF POWER, BARLEY MADE IT HOME. OIL LIGHT CAME ON IN WHEN I WAS CHECKING ENGINE. NO OIL, JUST HAD A OIL CHANGE MONTH AGO. NO LEAKAGE, NO SMOKE FROM TAIL PIKE. OIL PRESSURE LIGHT NEVER CAME ON UNTIL IT'S OUT. I READ 10 POST THAT IS THE SAME AS WHAT HAPPEN TO ME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11229874July 7, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
DRIVER SEAT GIVING OFF ELECTRICAL SHOCK TO LEGS AND BUTT WHEN PRESSING THE GAS THE ENGINE STALLING THE CATAYLIC CONVERTER OVER HEATING VEHICLE STEERING RIGHT AIR BAG SYMBOLS POPS UP EVERY NOW AND THEN *BF*TP THE CONSUMER STATED THE VEHICLE EXPERIENCED VARIOUS LIFE THREATENING CYBER SECURITY RISK. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229617July 5, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). DAYTONA KIA (LOCATED AT 1702, 510 N NOVA RD, DAYTONA BEACH, FL 32114, (386) 252-7000) WAS CONTACTED, BUT FAILED TO SCHEDULE AN APPOINTMENT FOR THE FREE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229669July 5, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS FLICKER DURING USE, ESPECIALLY WHEN USING THE TURN SIGNALS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229704July 5, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
MY VEHICLE STALLED, CUT OUT WHILE I WAS DRIVING IN TRAFFIC, AND DIED. IT WAS DIAGNOSED WITH AM ISSUE WITH THE ENGINE. ALL MAINTENANCE FOR THE VEHICLE WERE BEING PROPERLY MAINTAINED AP RHERE SHOULD NOT HAVE HAD ANY ISSUES. THERE WAS A DEFECT IN THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229444July 4, 2019
ENGINE, POWER TRAIN
THE FLOOR BOARD IS ALWAYS WARM. THE CAR SEEMS TO DRIVE FINE FOR ABOUT 20 -30 MINS AND THEN THE CAR SEEMS TO LOSE POWER AND WILL BARELY GO UPHILL...CHECK ENGINE LIGHT HAS BEEN ON FOR A CATALYTIC CONVERTER IN THE PAST BUT WENT BACK OUT. CAR HAS BEEN AT KIA NOW SINCE JUNE 18TH... HAVE A CASE WITH KIA AMERICA. DEALER TOLD ME THE CAT WAS CLOGGED. NOW WORRIED ABOUT ENGINE DAMAGE BECAUSE OF CLOGGED CAT. VEHICLE IS UNDER RECALL SC176 VIA KIA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229147July 3, 2019
ENGINE
MY FAMILY AND I WERE DRIVING DOWN THE ROAD WHEN THE CAR BEGAN MAKING NOISES AND DIED. MY HUSBAND WAS ABLE TO GUIDE THE CAR TO A STOP BUT WE WERE UNABLE TO GET OUT OF THE LANE AND ONTO A SHOULDER. AFTER THREE HOURS, THE CAR WAS TOWED TO THE DEALERSHIP. THE FOLLOWING DAY, WE WERE TOLD THAT THE ROD BEARINGS LOCKED AND WE NEEDED A NEW ENGINE. WE WERE TOLD THAT THERE WAS STILL OIL IN THE CAR AND NO METAL SHAVINGS IN THE OIL PAN SO IT WAS NOT THE RESULT OF POOR MAINTENANCE. THE CAR HAD BEEN IN FOR AN OIL CHANGE AND MAINTENANCE CHECK ON APRIL 3, 2019 AT THE SAME DEALERSHIP. THE SERVICE DEPARTMENT SAID THEY HAVE SEEN THIS BEFORE IN KIAS AND THAT IT SEEMS TO BE A COMMON ISSUE. THE CAR HAS 80K MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229153July 3, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
NO ENGINE WARNING LIGHTS ON. AT RANDOM, ENGINE WILL LOSE POWER, BUT DOES NOT QUIT. NO MATTER HOW MUCH YOU TRY TO ACCELERATE, CAR ONLY REACHES APPROXIMATELY 30 MPH. OBSERVED TO HAPPEN AFTER TURNING IGNITION KEY AND NOTHING HAPPENS. HOWEVER, OCCURRENCE IS RANDOM, AND NO ENGINE WARNING CODE IS GIVEN. MECHANICS FIND NOTHING WRONG, DUE TO NO WARNING CODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229285July 3, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING, THE VEHICLE STALLED AND WOULD NOT ACCELERATE PAST 20 MPH. CARMAX (3147 TOM WATSON DR, TUPELO, MS 38804, (662) 844-1017) INFORMED THE CONTACT THAT SHE COULD NOT TRADE THE VEHICLE IN WITH THE FAILURES AND THEY COULD NOT ASSIST. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO STATED THAT OIL WAS COMING OUT OF THE EXHAUST PIPE AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT CURRENTLY HAD THE VEHICLE PARKED AT HER HOUSE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229343July 3, 2019
ENGINE
MY 2016 KIA SOUL IS UNDER A RECALL DUE TO BURNING OIL THAT WRECKED THE CANDLE AT A CONVERTER IN HAS THE POTENTIAL OF THROWING A ROD. I THREW A ROD AND TOOK IT TO THE DEALERSHIP IN THE DEALERSHIP IS TRYING TO SAY IT'S LIKE A MINT MAINTENANCE NOT THE ACTUAL PROBLEM OF THE BURNING OIL WHICH IS A CAUSE FOR LAWSUITS TOWARDS KIA. THE DEALERSHIP AND KIA ARE REFUSING TO FIX THE CAR EVEN KNOWING IT IS UNDER A RECALL AND WHAT HAPPENED TO MY CAR IS PART OF THE RECALL. I HAVE TALKED TO THE DEALERSHIP IN I HAVE TALKED TO PEOPLE AT THE KIS AT CUSTOMER CARE AND THEY ARE REFUSING TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228999July 2, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. ALSO, THE POWER STEERING AND BRAKES LOST POWER. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO STEVENSON KIA OF JACKSONVILLE (LOCATED AT 500 W FAIRWAY RD, JACKSONVILLE, NC 28546, (910) 938-0555) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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