Kia Soul Complaints

5,626 consumer complaints on file.

#11242004August 6, 2019
ENGINE
WENT TO KIA DEALERSHIP FOR OIL CONSUMPTION TEST ON 2015 KIA SOUL. VEHICLE HAS USED 1 1/4 OF OIL IN ABOUT 3500 MILES. FIRST TIME THE KIA TECH SAID TO CHECK PCV VALVE WHICH WAS FINE. AT THIRD TIME WITH 3/4 CONSUMPTION KIA DIDN'T SAY TO CHECK ANYTHING ELSE. ASKED WHAT WAS GOING TO BE DONE BECAUSE THE MOTOR WILL NOT FIX ITSELF ON 8/1/19. AS OF TODAY CALLED THE DEALERSHIP AND NO ANSWER, KIA IS NOT HONORING THERE ALLEGED 10 YEAR 100,000 WARRANTY. I FEEL THEY HAVE TOLD THERE DEALERSHIPS NOT TO DO ANY MOTOR WARRANTY WORK UNTIL INVESTIGATION IS DONE LEAVING CONSUMER IN LIMBO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242039August 6, 2019
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
I WENT TO THE KIA DEALERSHIP AND THEY DID THE RECALL ON MY ENGINE. THE CUYLER DEALERSHIP TOLD ME THAT THEY WOULD NEED TO REPLACE THE COP ECU LOGIC AND THE CATALYTIC CONVERTER. THEY TOLD ME THAT THE ENGINE DOESN'T NEED TO BE REPLACED. I GOT THE RECALL DONE ON A FRIDAY., AND THE NEXT DAY MY CHECK ENGINE LIGHT WAS BACK ON AND MY OIL LIGHT KEEPS COMING ON. I BELIEVE I NEED A WHOLE NEW ENGINE. I'M JUST REALLY DISAPPOINTED IN HOW IT TURNED OUT. MY CHECK ENGINE LIGHT SHOULD NOT BE ON!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241747August 5, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 40-45 MPH THERE WAS AN ABNORMAL BOMBING NOISE. THE VEHICLE OVERHEATED AND FIRE WAS EMERGING FROM THE HOOD. ALL THE INSTRUMENT CLUSTER LIGHTS WERE ILLUMINATED. THERE WERE NO REPORTED INJURIES. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO PRIDE KIA OF LYNN: 793 LYNNWAY, LYNN, MA 01901(781) 596-1010 BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED WHO PROVIDED CASE NUMBER 13266509 HOWEVER, NO FURTHER ASSISTANCE PROVIDED. THE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11241802August 5, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE THE CONTACT WAS BACKING THE VEHICLE INTO THE GARAGE AT 5 MPH, IT COMPLETELY STALLED AND THE ENGINE SEIZED. THE CONTACT DID NOT KNOW IF ANY WARNING INDICATORS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO FOLSOM LAKE KIA (12751 FOLSOM BLVD, FOLSOM, CA 95630, (916) 846-9825) WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE CONTACT REACHED OUT TO THE MANUFACTURER AND WAS PROVIDED WITH CASE NUMBER: 13236089. THE MANUFACTURER OFFERED TO COVER $2,000 TOWARDS THE REPAIR, WHICH WOULD MAKE THE CONTACT RESPONSIBLE FOR THE REMAINING $3,700. THE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241430August 3, 2019
EXTERIOR LIGHTING
TAKATA RECALL MY 2014 KIA SOUL HAS BEEN EXPERIENCING PROBLEMS WITH THE HEADLIGHTS TURNING OFF WHILE IN MOTION AT NIGHT! THEY BOTH BEGIN TO FLICKER AND THEY TURN OFF AND JUST LEAVE ME WITH MY LOW RUNNING LIGHTS ON. THIS IS A VERY SERIOUS ISSUE ITS NOT THE FIRST TIME KIA HAS BEEN NOTIFIED OF THIS AND THIS IS A SAFETY HAZARD!! THIS HAS HAPPENED TO ALOT OF PEOPLE AND NEED TO BE A RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240785July 31, 2019
ENGINE
THE KIA SOUL 1.6 ENGINE HAS BEEN RECALLED DUE TO OIL CONSUMPTION RELATED TO EXCESSIVE CATALYTIC CONVERTER HEAT. I SUBMIT TO YOU THAT THE INVESTIGATION NEEDS TO BE EXPANDED TO INCLUDE THE 2.0 ENGINE. I BELIEVE SPECIFICALLY RELATED TO THE SPECIAL EDITION CARS THAT HAVE THE LARGER SIZED WHEELS STANDARD WHEEL IS 16" THESE COME WITH 18" AND I BELIEVE THAT THESE VEHICLES ARE SUBJECT TO THE SAME ISSUE AS THE 1.6 DUE TO THE ENGINE WORKING HARDER TO PROVIDE POWER TO RUN THE 18" WHEELS. I HAVE SO FAR SUFFERED EXTREME OIL LOSS ON 4 OCCASIONS. THEY HAVE DONE OIL CONSUMPTION TESTS AND REQUIRED ME TO BRING MY VEHICLE IN AT MY INCONVENIENCE A GREAT NUMBER OF TIMES. WITH ONE TIME HAVING TH OIL DOWN BY 1 QUART. BUT OUTSIDE OF THIS I HAVE HAD IT GO DOWN ON ME OUTSIDE OF THESE TESTS ON THOSE 4 OCCASIONS SO THAT THE DIP STICK BARELY HAD OIL ON IT AND MY ENGINE WAS TAPPING. ONLY ONCE DID THE CHECK ENGINE LIGHT COME ON AND STAY ON AND ANOTHER TIME I HAPPENED TO SEE IT BLINK ONCE. THIS EXTREME OIL LOSS ON THESE SPECIAL EDITION 2.0 VEHICLES WILL LEAD TO THE SAME ISSUES AS EXPERIENCED ON THE 1.6 ENGINE. AND SO FAR AS I AM CONCERNED I AM NOW PAYING MONTHLY PAYMENTS ON A VEHICLE THAT MUST HAVE INTERNAL DAMAGE AS A RESULT OF THIS MANUFACTURING ERROR. PLEASE CONSIDER FURTHER REVIEW OF THESE VEHICLES AS THEY RELATE TO THE 2.0 ENGINE AND SPECIAL EDITIONS WITH LARGER WHEELS. IF YOU WOULD LIKE I DO HAVE A VIDEO OF THE OIL LEVEL ON MY DIPSTICK FROM THIS PAST SATURDAY THAT I CAN ALSO SEND. PLEASE BELIEVE ME THIS IS A RECURRING DANGEROUS SITUATION THAT IS BEING OVERLOOKED> I HAVE A 2010 KIA SOUL WHICH DOES NTO HAVE THE NEW TECHNOLOGY AND IVE HAD NO ISSUES WITH THAT CAR AND IT HAS ABOUT 150K MILES. I ALSO RUN A SCION XB THAT I HAVE MAINTAINED AND IT HAS OVER 220K MILES. MY CARS ARE CARED FOR AND IVE NEVER SEEN ANYTHING LIKE THIS BEFORE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240961July 31, 2019
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT TURNED ON, TOOK IT TO AUTO ZONE FOR A DIAGNOSTIC. ERROR CODE READ P0420 CATALYST SYSTEM EFFICIENCY BELOW THRESHOLD (BANK1) THEN THE NEXT DAY THE CHECK ENGINE LIGHT WAS NOT ON ANYMORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240622July 30, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL PLUS. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE EXPERIENCED LOSS OF POWER JERKING AS WELL AS SMOKE COMING FROM THE ENGINE WITH THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE CONTACT IMMINENTLY VEERED TO THE SHOULDER OF THE ROAD TURN THE VEHICLE OFF AND OPEN THE HOOD NO FLAMES. THE CONTACT MENTIONED THAT THE TEMPERATURE GAUGE DID NOT INCREASE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH THE PISTON CONNECTING ROD FAILED AND DISTORTED THE STARTER AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT NEEDED TO TAKE THE VEHICLE TO A KIA DEALER FOR A DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11240687July 30, 2019
ENGINE, POWER TRAIN
VEHICLE HAS HAD A LACK OF POWER WAS TOLD IT WAS DUE TO A CLOGGED CONVERTER.... PERFORMED RECALL KIA SC176. THEY REPLACED THE CONVERTER AND DID AN ECU UPGRADE. CAR HAS SERIOUS LACK OF POWER NOW AND WHEN TRYING TO DRIVE DOWN THE HIGHWAY THE VEHICLE DONT KNOW WHICH GEAR TO BE IN SO IT CONSTANTLY HUNTS FOR A GEAR. GAS MILEAGE ALSO HAS DECREASED FROM ABOUT 30-32 TO 26-28. THE CAR IS A SAFETY RISK BECAUSE SOMETIMES IT CANT GET OUT OF THE WAY OF BIG TRUCKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240680July 30, 2019
ENGINE
TL* THE CONTACTS SIGNIFICANT OTHER OWNED A 2014 KIA SOUL. THE CONTACT STATED WHILE HE WAS DRIVING AT APPROXIMATELY 35 MPH, THE VEHICLE BEGAN TO LOSE POWER. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED SO THEY PULLED OVER THE VEHICLE TO CHECK THE ENGINE. UPON OPENING THE HOOD, IT WAS DISCOVERED THAT THE ENGINE COMPARTMENT WAS ON FIRE. THE CONTACT ATTEMPTED TO EXTINGUISH THE FIRE USING 5 GALLONS OF WATER AND TWO FIRE EXTINGUISHERS BUT WAS UNABLE TO SUBDUE THE FIRE. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE WITH THEIR CHEMICAL HOSES HOWEVER THE VEHICLE WAS BURNT DOWN TO ITS FRAMING. A FIRE REPORT WAS PENDING BEING FILED. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS NOW CONSIDERED HAZARDOUS MATERIAL AND WAS TOWED TO AN INDEPENDENT LOT. THERE WERE NO INJURIES REPORTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11240280July 29, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. AFTER THE VEHICLE HAD BEEN PARKED FOR AN HOUR, THE CONTACT NOTICED A LARGE OIL LEAK UNDERNEATH THE VEHICLE AND IT WAS INOPERABLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS THEN TOWED TO AN UNKNOWN KIA DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,078.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240438July 29, 2019
ENGINE
I HAVE BEEN TRYING TO GET MY CAR FIX SINCE FEBRUARY. IT KEEP STALLING WITHOUT WARNING NO LIGHTS WILL COME ON. I NEED SOMEONE TO LOOK AT THIS SITUATION I WOULD LIKE TO GET MY CAR FIX. I AM PAYING MY CAR NOTE ON TIME EVERY MONTH. PLEASE HELP ME. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240237July 29, 2019
ENGINE, FUEL/PROPULSION SYSTEM
DRIVING MY 2014 KIA SOUL ON JULY 4TH ON THE HIGHWAY AT 75 MILES PER HOUR, ENGINE REVVED UP TO 5 RPM'S FOR NO APPARENT REASON, AND ENGINE LIGHT CAME ON. WENT BACK DOWN TO PROPER RPM'S AFTER ABOUT 10 SECONDS, THEN ABOUT 15 SECONDS LATER REVVED UP TO 7 RPM'S, BATTERY LIGHT CAME ON AND CAR STALLED IN THE MIDDLE OF THE HIGHWAY. CALLED KIA CORPORATE ON JULY 8TH, THEY CREATED A CASE FOR ME, I HAD A CONTACT THERE THAT WAS WORKING MY CASE, AND THEY HAD IT TOWED IT TO MIDWEST KIA IN WICHITA, KS., BECAUSE THERE WAS AN ACTIVE RECALL ON THE CAR. THEY HAD IT FOR 2 WEEKS, REFUSED TO FIX IT BECAUSE THEY COULDN'T GET THE CAR TO START TO THROW THE CODE FOR THE RECALL, BUT THEY REPEATEDLY TOLD ME THEY WOULD DO NOTHING TO GET IT TO THROW THE CODE BECAUSE THEY MIGHT PAY TO FIX SOMETHING THEY SHOULDN'T. A MAN AT CORPORATE TOLD ME ON JULY 22ND THAT THEY WERE NOT GOING TO HONOR THE RECALL NOR THE WARRANTY THAT IS STILL ON MY CAR, AND I HAD MY CAR TOWED BACK TO MY HOUSE. WHEN I GOT IT BACK, I LOOKED UNDER THE HOOD AND THE SERVICE CENTER HAD TORN MY ENGINE APART AND LEFT IT IN PIECES UNDER MY HOOD, WHERE IT SITS NOW AWAITING PERMISSION ON WHAT I CAN DO SO I DO NOT RUIN ANY CHANCES I HAVE OF THEM FIXING WHAT THEY SHOULD ANYWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240244July 29, 2019
ENGINE
KIA NOT HONORING ALL THE RECALL FOR 2015 SOUL- KIA SERVICE DEPARTMENT STATED MY CATALYTIC CONVERTER NEEDED WORK LAST YEAR. WHEN I TOOK MY CAR TO THE SAME SERVICE DEPARTMENT THAT HAS WORKED ON MY CAR FOR YEARS FOR THE RECALL (UPLOADING MY RECEIPT), MY CAR WOULD ONLY GO UP ABOUT 1 TO 2 MPH, AND NOW THEY ARE STATING NOTHING'S WRONG WITH THE CATALYTIC CONVERTER. MY VEHICLE TOWED TO A SECOND KIA SERVICE DEPARTMENT, AND THEY NEVER CHECKED THE CATALYTIC CONVERTER SAYING IT'S THE FUEL INJECTION, NOT THE CATALYTIC CONVERTER. ALSO, THEY GAVE AN ESTIMATED 600 TO 900 DOLLARS TO FIX IT. I HAD THE CATALYTIC CONVERTER PULLED BY A LICENSED MECHANIC SHOP, AND THAT STATED IT IS THE CATALYTIC CONVERTER AND THE PART ALONE IS 1100 DOLLARS. I'M UPLOADING A PICTURE OF THE CATALYTIC CONVERTER PULLED OFF MY CAR IT HAS GRAY LOOKING DUST AND IS CLOGGED. I NEED MY CAR; DO I PAY FOR THIS SHOP AND FIGHT FOR MY MONEY BACK? I STILL OWE 15,000 DOLLARS ON THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234750July 25, 2019
ENGINE, POWER TRAIN
VEHICLE CUT OFF WHILE AWAITING LIGHT CHANGE. AFTER NUMEROUS ATTEMPTS TO START VEHICLE, OVER COURSE OF AN HOUR, VEHICLE SPIT OUT CLOUD OF BLACK SMUT BEFORE CUTTING OFF AGAIN.VEHICE WAS TOLLED FOLLOWING DAY. THE NEXT DAY I WAS INFORMED KIA WOULD NOT HONOR RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234348July 24, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE STARTING THE VEHICLE, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE. THE CONTACT CHECKED THE OIL AND NOTICED AN OIL LEAK. IN ADDITION, FUMES ENTERED THE CABIN OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234374July 24, 2019
UNKNOWN OR OTHER
WHEN PUT IN REVERSE IT MAKES A POPPING NOISE AND SOMETIMES AS WELL IN OTHER GEARS CONTACTED THE DEALSHIP WHERE I GOT IT FROM IN 6/19 AND HE SAID IT SHOULD BE FINE, I CONTACTED BEFORE MY 30 DAY WARRANTY EXPIRED AS WELL BUT IT IS STILL DOING IT. I NOTICED IT DOING IT A FEW DAYS AFTER I GOT IT. THE NOISE APPEARS AFTER THE AUTO LOCK ,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234222July 23, 2019
ENGINE
I WAS DRIVING MY 2013 KIA SOUL, AND I WAS TURNING ACROSS A BUSY INTERSECTION. AS I WAS IN THE MIDDLE OF CROSSING THE INTERSECTION MY CAR STALLED OUT AND I WAS ALMOST IN A VERY SERIOUS ACCIDENT. IF THE ONCOMING CAR HAD NOT SWERVED IT WOULD HAVE BEEN A SERIOUS COLLISION. SINCE THIS INCIDENT, MY CAR HAS BEEN TOWED TO A KIA SERVICE CENTER AND EVALUATED. THE KIA TECHNICIAN STATED THAT MY CAR HAD METAL SHAVINGS WITHIN THE CRANKSHAFT OIL PASSAGES, AND THE CRANKPINS THEMSELVES MAY BE TOO ROUGH ON THE EDGES. AS A RESULT, OIL MAY BE BLOCKED AND CAUSE THE CONNECTING ROD BEARINGS TO WEAR, WHICH WOULD THEN CAUSE THEM TO FAIL AND SEIZE THE WHOLE ENGINE. THAT, OF COURSE, WOULD CAUSE THE CAR TO STALL DURING DRIVING. THIS IS THE EXACT SAME PROBLEM THAT THE OTHER KIA ENGINES WERE RECALLED FOR. IN ADDITION TO STALLING THIS COULD CAUSE THE RODS TO PIERCE THE ENGINE AND CAUSE A FIRE. MORE LIVES ARE AT RISK BECAUSE THE KIA RECALL IS NOT COMPLETE. ENGINES LIKE MINE, ARE STILL OUT THERE POSSIBLY CAUSING SERIOUS AND OR FATAL INCIDENTS. KIA NEEDS TO EXPAND THE RECALL TO THE 2. ENGINES AS WELL. THIS IS A MANUFACTURING DEFECT THAT NEEDS IMMEDIATE ACTION. PLEASE EXPAND THE RECALL AS THIS PROBLEM IS STILL CONTINUING IN OTHER KIA SOUL ENGINES NOT LISTED IN THE RECALL. *TR CONSUMER STATED MY 2013 KIA SOUL HAS BEEN TOWED TO THE DULLES KIA DEALERSHIP. THEY ARE SAYING THAT EVEN THOUGH THE ISSUE MY CAR IS HAVING IS THE SAME/ OR SIMILAR TO THE OTHER RECALLED KIA SOUL ENGINES, MY ENGINE IS NOT LISTED ON THE RECALL. SINCE IT IS NOT ON THE RECALL, I NEED A NEW ENGINE AT THE COST OF $6,200 DOLLARS. MY KIA IS A 2013, WITH 86,712 MILES ON IT.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234240July 23, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT TOOK THE VEHICLE TO JENKINS KIA OF OCALA (2305 SW COLLEGE ROAD, OCALA, FL 33471) TO BE DIAGNOSED BECAUSE IT WAS CONSUMING AN EXCESSIVE AMOUNT OF OIL AND MADE A KNOCKING SOUND. THE DEALER WAS UNABLE TO FIND ANY FAILURES. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND HAD BEEN THERE EVER SINCE JULY 13, 2019 TO HAVE THE ENGINE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233756July 22, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING APPROXIMATELY 30 MPH, A KNOCKING SOUND EMERGED FROM THE ENGINE COMPARTMENT AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE ENGINE FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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