Kia Soul Complaints

5,626 consumer complaints on file.

#11246183August 24, 2019
ENGINE, POWER TRAIN
I OWN A 2014 KIA SOUL, PURCHASED DIRECTLY FROM THE DEALER WITH 12 MILES ON IT. CAR IS CURRENTLY AT 89,000 MILES AND I WAS INFORMED BY MY DEALER THAT THE CONVERTER HAS A BUILD UP FROM EVERYDAY USE AND MUST BE REPLACED FOR 2100.00. PREVIOUS KIA SOULS HAD A RECALL FOR THIS SAME PROBLEM PRIOR TO 2014. BASICALLY WHEN ACCELERATING I FELT AS IF THE CAR WAS STRUGGLING WHEN TRYING TO INCREASE SPEED. THE CAR WOULD KICK A LITTLE WHILE IN MOTION AS IT STRUGGLED FROM 20MPH AND UP. THE RPMS INCREASED BETWEEN 4 AND 5 AT TIMES WHEN ACCELERATING. I ALSO FELT WHEN ACCELERATING MY PEDAL WAS NEARLY ALL THE WAY DOWN JUST TO GIVE THE CAR SOME GAS. I DO A LOT OF HIGHWAY MILES AND NORMALLY HAVE TO STAY TO THE RIGHT LANE UNTIL MY CAR IS ABLE TO PICK UP SPEED. THIS JERKING WOULD HAPPEN EVERY TIME I NEED TO ACCELERATED. THE KICK BACK BECAME NOTICABLE ABOUT A MONTH AGO. IT STARTED VERY LIGHT AND HAS ONLY PROGRESSED SINCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246212August 24, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS FLICKERED ON AND OFF REPEATEDLY AND THEN REMAINED OFF. THIS HAPPENED SEVERAL TIMES, INITIALLY WHILE THE VEHICLE WAS MOVING AND THEN PARKED. THIS OCCURRED IN AN APARTMENT PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245997August 23, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE THE VEHICLE WAS AT A STOP SIGN, IT STALLED AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS INTERNAL ENGINE DAMAGE AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 113,143.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245678August 22, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT'S SON STATED THAT THE ENGINE MADE AN ABNORMAL KNOCKING AND CLUNKING NOISE, WHICH WAS A DISTRACTION. THE VEHICLE WAS TAKEN TO SONS KIA (100 SONS DR, MCDONOUGH, GA 30253, (678) 619-1393) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245864August 22, 2019
TIRES, TIRES:TREAD/BELT
TL* THE CONTACT LEASED A 2016 KIA SOUL EQUIPPED WITH NEXEN TIRES, TIRE LINE: CP671, TIRE SIZE: 205-60-R16(NA), DOT NUMBER:021320S2WR2. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE PASSENGER SIDE FRONT TIRE EXPERIENCED A BLOWOUT. THE CONTACT TEMPORARILY LOST CONTROL OF THE VEHICLE AND STRUCK THE CURB THREE TIMES BEFORE THE VEHICLE CAME TO A HALT. THERE WAS NO INJURIES SUSTAINED. THE SPARE TIRE WAS PLACED ON THE VEHICLE AND THE VEHICLE WAS TAKEN TO MICHEL TIRE PLUS (750 NW WASHINGTON BLVD, HAMILTON, OH 45013, (513) 454-6724) TO HAVE A NEW TIRE REPLACED. THE CONTACT WAS INFORMED THAT THE STEEL BELTS ON ALL THE REMAINING TIRES WERE SEPARATED AND ALL THE TIRES NEEDED TO BE REPLACED. THE CONTACT STATED THAT TWO TIRES WERE REPLACED. JEFF WYLER FAIRFIELD-CADILLAC KIA NISSAN (5815 DIXIE HWY, FAIRFIELD, OH 45014, (513) 682-2500) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER KIA WAS CONTACTED AND INFORMED OF THE FAILURE AS WELL AS A COMPLAINT WAS FILED ON KIA'S WEBSITE. THE APPROXIMATE FAILURE MILEAGE WAS 22,337.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11245890August 22, 2019
EXTERIOR LIGHTING
HEADLIGHT G OOFF WITHOUT OUT WARNING. VERY DANGEROUS!! THIS HAS ONLY HAPPENED WHILE DRIVING. LIGHTS FLICK BACK ON AFTER .A FEW SECONDS, OR UP TO A MINUTE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245602August 21, 2019
ENGINE
I GOT A 2014 KIA SOUL IN JUNE OF 2018 . THE VEHICLE WAS OK UNTIL JULY 2019. I NOTICED THAT I WAS ALWAYS VERY LOW ON OIL AND I WAS VERY MUCH ON TOP OF MY OIL CHANGES. I WOULD HAVE TO PUT AT LEAST 3 QUARTS OF OIL IN THE CAR EVERY 3 WEEKS. THE DAY BEFORE I BROKE DOWN MY OIL LIGHT CAME ON SO I PUT A QUART OF OIL IN IT. NEXT DAY (THE DAY I BROKE DOWN)WHILE I WAS DRIVING BACK FROM DROPPING OFF A BANK DEPOSIT FOR MY JOB, THE VEHICLE STARTED TO 'JERK'. THE STREET I WAS DRIVING ON IS PRETTY BUSY 45MPH. I WAS ABLE TO PULL OVER AND NOTICED MY OIL LIGHT WAS FLASHING. BECAUSE OF THIS HAPPENING MY MANAGER HAD TO COME AND FOLLOW BEHIND ME TO PARK IT BACK AT THE JOB. WHILE DRIVING THERE WAS A HUGE KNOCKING NOISE THAT GOT WORST WHEN I TRIED TO ACCELERATE. BECAUSE OF THIS HAPPENING I WAS OUT OF A CAR FOR OVER TWO WEEKS BECAUSE THE DEALERSHIP WAS PACKED AND LOST WAGES. MY MAJOR CONCERN IS HAVING CHILDREN AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245209August 20, 2019
EXTERIOR LIGHTING
FLICKERING HEADLIGHTS AND DASH LIGHTS. VERY DANGEROUS AS IT OCCURS WHILE DRIVING IN THE DARK. FOR SAFETY REASONS, I CAN NO LONGER DRIVE THIS VEHICLE AT NIGHT. MY LOCAL DEALER WILL NOT FIX FREE OF CHARGE SINCE THIS PROBLEM, WHILE WIDELY KNOWN AND DANGEROUS, HAS NOT BEEN CLASSIFIED AS A 'RECALL.'
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245238August 20, 2019
ENGINE
I PURCHASED MY 2013 KIA SOUL ON MAY 8, 2019. ENGINE STARTED KNOCKING. WHEN I CHECKED FOR ANY RECALLS, MY CAR HAD THE CATALYTIC CONVERTER RECALL. THIS WAS PERFORMED AT KIA DEALER IN LAKE CHARLES, LA, ON APRIL 22, 2019. THEY DID NOT REPAIR OR REPLACE ENGINE. I TOOK TO WALKER KIA IN ALEXANDRIA, LA, AND WAS TOLD MY ENGINE WAS NOT ONE "WITH THE LIFETIME WARRANTY" AND THAT IT WAS NOT INCLUDED IN THE ENGINE RECALL. I HAVE NOT SEEN ANYTHING REGARDING A "LIFETIME ENGINE WARRANTY". THIS CAR NEEDS NEW ENGINE. PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245302August 20, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING) AT KIA OF MERIDIAN (1219 MS-39 BYPASS, MERIDIAN, MS 39301). AFTER THE REPAIR, THE VEHICLE HESITATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS ALSO TAKEN TO WILSON KIA (4204 LAKELAND DR, JACKSON, MS 39232). THE VEHICLE WAS NOT DIAGNOSED; HOWEVER, THE DEALER STATED THAT THE RECALL UPDATE WAS THE CAUSE OF THE FAILURE. THE DEALER CHANGED THE SPARK PLUGS, DRIVE BELT, AND FUEL INJECTION SERVICE, BUT THE FAILURE CONTINUED. THE CONTACT STATED THAT THE FAILURE WAS NOT OCCURRING PRIOR TO THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 101,832.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244954August 19, 2019
STEERING
CLICKING SOUND HEARD WHEN TURNING STEERING WHEEL WHETHER I'M DRIVING OR SITTING STILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245071August 19, 2019
ENGINE
MY SON WAS COMING TO A STOP DUE TO A CAR IN FRONT OF HIM MAKING A LEFT TURN AND WAS AT ABOUT 5 MPH ON A 2 LANE HIGHWAY WHEN SUDDENLY THE DASH LIT UP LIKE A CHRISTMAS TREE AND THE CAR STARTED CLICKING AND KNOCKING AND SHUT OFF. THE OIL PRESSURE WARNING LIGHT DID NOT ILLUMINATE UNTIL EVERY WARNING LIGHT ON THE DASH LIT UP. NOW THE BEARINGS ARE SHOT. THE CAR HAS NEVER LEAKED OIL THE ENGINE COMPARTMENT IS AS CLEAN AS IT CAN BE. I AM GLAD IT DID NOT THROW A ROD THROUGH THE BLOCK AND START A FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245086August 19, 2019
ENGINE, FUEL/PROPULSION SYSTEM
DRAIN PLUG MISSING WHICH CAUSED A LEEK IN VEHICLE, WHICH CAUSED ENGINE TO BREAK WHILE DRIVIVNG CAR STOPPED WORKING, WAS TOWED THEN FOUND THE DRAIN PLUG WAS MISSING PLEASE HELP I HAVE BEEN READING AND FOUND OTHER CASES LIKE MINE ON THE KIA SOUL. MY CAR WAS STATIONARY ON THRE HIGHWAY. I HAD TO GET IT TOWED TO A GAS STATION WHERE I SLEPT IN THE CAR OVER NIGHT THEN CALL A TOW COMPANY TO TAKE ME TO THE CLOSEST KIA DEALERSHIP. THERE THEY TOLD ME THEIR FINDINGS.I HAD AN OIL CHANGE ON 05/20/19, AT A KIA DEALERSHIP IN MD. WHERE I BELIEVE THAT MY CAR WAS NOT HANDELED PROFESSIONALLY HENCE THE CAUSE OF MY PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244760August 18, 2019
ENGINE
THE CARS ENGINE STALLED WILL DRIVING. CAR HAS OIL. NOT OIL RELATED. NOT SURE WHY ENGINE IS GONE. I HAVE TO REPLACE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244378August 16, 2019
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE WOULD RANDOMLY STALL HOWEVER, MOMENTS LATER THE VEHICLE WOULD RESTART. THE CONTACT ALSO, STATED THAT THE VEHICLE HAS FAILED TO START ON SEVERAL OCCASIONS. IN ADDITION, AN ELECTRICAL BURNING ODOR WAS PRESENT INSIDE THE CABIN AS WELL AS A HUMMING AND A CLICKING SOUND WAS AUDIBLE COMING FROM THE DASHBOARD. NO WARNING LIGHTS WERE ILLUMINATED. THE BATTERY WAS REPLACED BUT THE FAILURES CONTINUED TO OCCUR. THE VEHICLE WAS TOWED TO THE LOCAL DEALER SUN TRIP KIA (6263 SOUTH LUMBER BLVD, ST. LOUIS, MO.) BUT THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11244408August 16, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE ENGINE WAS FAULTY. WHILE DRIVING, THE VEHICLE DECELERATED AND LOST POWER. THE CONTACT PULLED THE VEHICLE OVER ONTO THE ROAD SHOULDER AND COULD NOT RESTART THE ENGINE. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT A NEW ENGINE NEEDED TO BE INSTALLED. A NEW ENGINE AND CATALYTIC CONVERTER WERE INSTALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 122,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244422August 16, 2019
ENGINE
ENGINE BURNED UP ALL THE OIL AND SEIZED UP, METAL SHAVING WERE FOUND IN OIL PAN. WE NOTICED THICK BLACK SMOKE COMING FROM THE TAILPIPE AND GOT TO THE DEALERSHIP AS IT STOPPED WORKING, SAME ISSUE THAT'S HAPPENED TO THE MOTORS THAT WERE ALREADY RECALLED, BUT NO RECALL ON THIS VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244074August 15, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THE FRONT DOOR ON THE DRIVERS SIDE DOESN'T LATCH OR LOCK COMPLETELY WHEN THE DOOR IS CLOSED/SHUT FROM INSIDE. MANY TIMES WHEN EXITING THE VEHICLE FROM THE DRIVERS SEAT I DISCOVER THE DOOR HADN'T BEEN LATCHED AT ALL BECAUSE I CAN OPEN THE DOOR WITHOUT USING THE DOOR HANDLE, IT WILL OPEN WITH A SLIGHT PUSH FROM MY ARM. I WORRY THE DOOR WILL OPEN WHEN IT'S MOVING CAUSING AN ACCIDENT AND INJURIES FROM FALLING OUT OF THE VEHICLE. A SECOND SAFETY ISSUE WITH MY KIA SOUL IS THE HESITATION AND SLOWNESS OF ACCELERATION WHEN ENTERING THE FREEWAY AND MERGING INTO TRAFFIC. WITH THE GAS PEDAL PRESSED TO THE FLOOR, A SAFE SPEED CAN'T BE ATTAINED FOR 2-3 MINUTES CAUSING OTHER VEHICLES TO SLAM ON THEIR BRAKES, REDUCE SPEED OR CHANGE LANES TO AVOID HITTING THE BACK OR SIDE OF MY VEHICLE. THIS IS THE REASON I NO LONGER DRIVE ON THE FREEWAY AND TAKE THE LONG ROUTE INSTEAD. THIRDLY, WHEN BACKING OUT OF A PARKING SPOT, THE BACKUP CAMERA FAILS TO ENGAGE ABOUT A QUARTER OF THE TIME AND I MUST RELY SOLELY ON SIDEVIEW AND REARVIEW MIRRORS. INCIDENTS OCCURRED FROM A DEAD STOP UP TO 50 MILES PER HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244250August 15, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT TOOK THE VEHICLE TO WEST PALM BEACH KIA (LOCATED AT 735 S MILITARY TRAIL, WEST PALM BEACH, FL 33415, (561) 433-1511) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANIFOLD, CATALYTIC CONVERTER, GASKETS, AND EXHAUST PIPE WERE REPLACED. IN ADDITION, THE OIL NEEDED TO BE CHANGED EVERY 200 MILES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 124,896.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243904August 14, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE, DRIVING UP HILL AT 65 - 70 MPH, THE VEHICLE OVERHEATED AND SMOKE EMERGED FROM THE HOOD. THE CHECK ENGINE WARNING INDICATOR LIGHT WAS FLICKERING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS DEBRIS IN THE ENGINE. THE VEHICLE WAS THEN TOWED TO GARDEN GROVE KIA (13731 HARBOR BLVD, GARDEN GROVE, CA 92843) WHERE IT WAS DIAGNOSED THAT THERE WAS A HOLE IN THE SIDE OF THE ENGINE BLOCK BUT, WAS NOT REPAIRED. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CONTACTED WHO STATED THAT THE VEHICLE WAS NOT COVERED UNDER THE WARRANTY NOR THE RECALL NOTICE RECEIVED. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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