Kia Sorento Complaints

10,397 consumer complaints on file.

#10566793March 3, 2014
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DECELERATING TO A STOP, THE VEHICLE SUDDENLY STALLED. THE CONTACT RESTARTED THE ENGINE AND THE VEHICLE OPERATED NORMALLY. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE DEFECT COULD NOT BE DUPLICATED. NO REPAIRS WERE PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,903. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566266February 27, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT SATED THAT WHILE REVERSING FROM A DRIVEWAY, THE VEHICLE SUDDENLY ACCELERATED AND CONTINUED TO ACCELERATE WITH THE BRAKE PEDAL DEPRESSED. THE CONTACT WAS ABLE TO AVOID CRASHING INTO A TREE. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566395February 27, 2014
ENGINE
I WAS DRIVING DOWN THE ROAD AND THE CAR SHUT DOWN AND THE ALL THE PANEL LIGHTS CAME ON. HAD TO STOP ON THE SIDE OF THE ROAD TO START THE CAR. OIL LIGHT CAME ON AND TOOK TO MY MECHANIC. REPLACE ON OIL PUMP AND CAR WILL NOT START. HE STATED MOTOR WAS GONE. PLEASE HELP ME. HAVE 30 MORE PAYMENTS ON THIS 2008 KIA SORENTO. GOD BLESS ND HAVE A GOOD DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565741February 25, 2014
ENGINE, STEERING
I WAS DRIVING THE VEHICLE IN THE PARKING LOT WHEN I HEARD A LOUD NOISE AND LOST CONTROL OF THE STEERING BECAUSE THE CAR DIED AND THE STEERING WHEEL LOCKED UP. I LOOKED UNDER THE HOOD AND NOTICE ALL THE BELTS AND FRONT OF THE MOTOR FELL OFF AND WAS LAYING AT THE BOTTOM. I CALLED THE TOW TRUCK THEY TOWED IT TO THE KIA DEALER. WHERE THEY TOLD ME ITS A PROBLEM THE 2003 KIA SORENTO HAS. THEY TOLD ME THEY WILL REPLACE THE ENGINE THAT WAS AT 38,000 MILE. NOW THE CAR HAS 72,000 MILES ON IT SO THAT'S 34,000 MILES ON THIS MOTOR NOW THEY TELL ME THE SAME THING IS HAPPENING AND THE MOTOR HAS TO BE REPLACED. SO THE KIA MOTOR IS ONLY GOOD FOR 30,000 MILES THAT'S JUST RIDICULOUS AND THE COST IS ON ME. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10565767February 25, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE DRIVER AND PASSENGER'S SIDE FRONT, CURTAIN AND SEAT CUSHING AIR BAG DEPLOYED INADVERTENTLY, CAUSING THE CONTACT TO BECOME STARTLED AND CRASHED INTO A MEDIAN. THE MANUFACTURER INVESTIGATED THE AIR BAG FAILURE AND CONCLUDED THAT THE CONTACT HAD SHIFTED INTO TWO-WHEEL DRIVE AND CAUSED THE AIR BAGS TO DEPLOY. THE CONTACT SUSTAINED A NECK INJURY AND THE PASSENGER SUFFERED A CHIPPED TOOTH AS A RESULT OF THE ERRONEOUS AIR BAG DEPLOYMENT. THE DEALER PERFORMED A DIAGNOSTIC AND REVIEWED THE EVENT DATA RECORDER, WHICH INDICATED A LOW BATTERY BUT DID NOT SPECIFICALLY INDICATE AN AIR BAG FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 49,447.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10565815February 25, 2014
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR LOCK FAILED AND THE DRIVER'S SIDE DOOR COULD NOT BE UNLOCKED FROM THE EXTERIOR, ONLY FROM THE INTERIOR OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565469February 23, 2014
ENGINE
MY DAUGHTER WAS DRIVING ON HIGHWAY @ 55 MPH WITH TWO CHILDREN AGES 2 AND 1 YEAR OLD IN JANUARY 14. SHE HEARD A LOUD NOISE AND POWER STEERING WENT OUT. SCARED THE[XXX] OUT OF HER. IT TOOK ALL OF HER STRENGTH TO STEER IT TO THE SIDE OF THE HIGHWAY.THE SORENTO WAS TOWED TO REPAIR SHOP AND WAS TOLD THE CRANKSHAFT BOLT (PULLEY) BROKE THAT DRIVES ALL THE OTHER PULLEYS INCLUDING THE POWER STEERING. HALF THE BOLT WAS STILL IN THE ENGINE. IT WAS REPAIRED WITH A KIA UPDATED BOLT AND REMEMBER BEING TOLD, "THIS IS KNOWN TO BE A PROBLEM WITH THIS MODEL" . THANK GOODNESS NOTHING HAPPENED TO HER AND MY GRANDCHILDREN. ON 21 FEBRUARY, THE POWER STEERING WENT OUT AGAIN CAUSED BY THE SAME REASON AS BEFORE. WHAT I DO NOT UNDERSTAND IS: 1. THE BOLT ITSELF HAS BEEN RECALLED BUT IT IS OBVIOUSLY NOT A BOLT ISSUE. IT IS A "DESIGN ISSUE" THAT KIA IS WELL AWARE OF AND THEY ARE IGNORING THIS ISSUE. 2. A CLASS ACTION SUIT IS IN PROCESS AGAINST KIA,"KIA SORENTO ENGINE DEFECT CLASS ACTION LAWSUIT" CASE IS ROBINSON ET AL V. KIA MOTORS AMERICA INC. ET AL., CASE NO. 13-CV-00006 U.S. DISTRICT COURT FOR THE DISTRICT OF NEW JERSEY. THIS IS FOR KIA SORENTO'S 2002-2009. 3.A NUMBER OF INCIDENTS HAVE OCCURRED AND REPORTED TO NHTSA (SAFECAR.GOV). 4. PERFORMING A FMECA (FAILURE MODE EFFECT CRITICALITY ANALYSIS) IT WOULD SHOW THIS FAILURE COULD LEAD TO ENGINE FAILURE, LOSS OF POWER STEERING, HAZARD TO OTHER DRIVERS DUE TO ENGINE PARTS BREAKAGE, INJURY AND POTENTIAL DEATH. WHAT DOES IT TAKE FOR AN AGENCY SUCH AS NHTSA TO TAKE ACTION. THE DEATH OF A CHILD. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564855February 18, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE
PUSH BUTTON START NOT STARTING VEHICLE. BRAKE LIGHTS DO NOT COME ON UPON DEPRESS OF BRAKE PEDAL. VEHICLE ONLY STARTS AFTER HOLDING BUTTON 10-15 SECONDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564638February 17, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WE WERE DRIVING ON INTERSTATE 540 N, 70 MPH, NORMAL DRIVING CONDITIONS, AND LIGHT TRAFFIC WHEN THE SUNROOF EXPLODED. IT SOUNDED LIKE WE HAD BEEN HIT BY ANOTHER VEHICLE OR SOMETYPE OF EXPLOSION. I IMMEDIATELY LOOKED IN THE REAR VIEW MIRROR TO SEE A LARGE PIECE OF DARK GLASS FLYING OFF FROM THE TOP OF MY CAR. THE INSIDE SHADE WAS CLOSED, NO GLASS ENTERED INSIDE THE VEHICLE. WE PULLED OFF AT THE ROAD AND DISCOVERED A LARGE HOLE IN THE MIDDLE OF THE FIRST SUNROOF. THE REMAINING PORTION OF THE FIRST SUNROOF IS SHATTERED. WE WERE NOT FOLLOWING A VEHICLE, I DO NOT BELIEVE THIS WAS CAUSED BY A ROCK OR ROAD DEBRIS. THE OTHER PARTS OF THE GLASS ROOF SEEM OK, THIS WAS JUST THE SUNROOF THAT IS OVER THE FRONT SEATS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564663February 17, 2014
VEHICLE SPEED CONTROL, ENGINE
WHILE DRIVING ON THE FREEWAY AT ABOUT 70 MPH THE CAR'S ACCELERATOR STOPPED WORKING AND THE ENGINE LIGHT CAME ON. I WAS IN THE LANE NEXT TO THE FAST LANE IN LOS ANGELES. I QUICKLY TURNED ON MY HAZARD LIGHTS AND PULLED OVER ABOUT 5 LANES TO THE SHOULDER. THANK GOODNESS IT WAS LATE AT NIGHT AND I WAS ABLE TO PULL OVER SAFELY. I HAD FOUR KIDS IN THE CAR DRIVING HOME FROM MAGIC MOUNTAIN! I TURNED OFF THE CAR AND TURNED IT BACK ON AND IT WORKED FINE THE REST OF THE WAY HOME ALTHOUGH I DID STAY IN THE SLOW LANES IN CASE IT HAPPENED AGAIN. THIS HAPPENED ON A SATURDAY. ON SUNDAY MY HUSBAND DROVE THE CAR A FEW MILES TO HAVE LUNCH. THE ENGINE LIGHT WAS ON WHEN HE LEFT BUT THEN TURNED OFF WHEN HE WAS ON HIS WAY HOME. TOOK THE CAR TO THE DEALERSHIP ON MONDAY AND THEY SAID I NEEDED A COMPUTER UPDATE AND THAT WOULD FIX THE PROBLEM. THEY LET ME KNOW THIS HAS HAPPENED TO OTHER CARS AND THE COMPUTER UPDATE HAS WORKED. VERY DISAPPOINTED IN KIA KNOWING THIS HAS HAPPENED AND NOT SENDING A LETTER OR LETTING US KNOW ABOUT THE PROBLEM TO HAVE US COME IN AND GET THE UPDATE DONE. WE COULD HAVE BEEN IN A SERIOUS ACCIDENT RESULTING IN DEATH. I HOPE THIS FIXES THE PROBLEM. THIS IS THE FIRST KIA I HAVE OWNED AND HAVE LOVED THE CAR UP UNTIL THIS POINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564555February 16, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
ON 2/15/2014 MY WIFE AND I WERE DRIVING FROM ELKO, NV TO SPRING CREEK, NV AT APPROXIMATELY 50 MPH WHEN THE SUNROOF IMPLODED. IT WAS A CLEAR DAY WITH NO RAIL OR HAIL. THE SUNROOF DID NOT HAVE PRIOR DAMAGE AND THERE WAS NO INDICATION OF IT GETTING HIT BY AN EXTERNAL OBJECT; THERE WAS NO IMPACT SOUND AND NO FOREIGN OBJECTS IN THE CAR. THE GLASS SIMPLY IMPLODED AND FELL NOT THE VEHICLE ON TOP OF MY WIFE AND I, ALONG WITH THE FRONT AND REAR BARS OF THE SUNROOF. KIA ROADSIDE ASSISTANCE TOWED THE VEHICLE TO A KIA DEALERSHIP IN SALT LAKE CITY, UT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564396February 14, 2014
ENGINE
I JUST BOUGHT A NEW KIA 2014 SORENTO. THE ENGINE ROARS AND NOW I AM GETTING A BURNING SMELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563656February 10, 2014
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
2006 KIA SORENTO COMPLAINT: ENGINE , STEERING, ELECTRICAL SYSTEM , EXTERIOR LIGHTING ,THROTTLE POSITION SENSOR I AM CHANGING THE HEAD LIGHTS EVERY 4-5 MONTH AND I THINK IT NEEDS TO BE LOOKED AT. WAS DRIVING 35 MPH WHEN THE ENGINE LIGHT AND BRAKE LIGHT CAME ON WITH NO WARNING. AND JUST LAST WEEK 2/2/2014 THE ENGINE STOPPED AND I HAD NO POWER STEERING AND ALSO NO BRAKES. I WAS ABLE TO COAST TO A SIDE ROAD AND BARELY GOT THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO AN MECHANIC, WHO DIAGNOSED AND HAD TO REPLACE A THROTTLE POSITION SENSOR AND A MASS AIR FLOW METER AND AIR FILTER AND THE HARMONIC BALANCER. THIS IS CRAZY THESE PROBLEMS AND REQUIRES EXTENSIVE AND EXPENSIVE REPAIR TO THE ENGINE. THIS INDICATES TO US A MANUFACTURER'S DESIGN FLAW AND PROBABLE SAFETY ISSUE THAT SHOULD BE ADDRESSED BY KIA WORLDWIDE. IT'S DISTURBING WITH HOW MANY OTHER COMPLAINTS I'M READING ON THIS SITE ABOUT THE SAME EXACT THING! IS THERE ANY HELP OUT THERE THIS IS TOO EXPENSIVE FOR ALL THESE REPAIR. THE FAILURE MILEAGE WAS 73,100. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563779February 10, 2014
STRUCTURE:BODY
THE POWER SUN ROOF BLEW OUT WHILE THE VEHICLE WAS PARKED OVERNIGHT.THOUSAND OF SMALL GLASS PIECES WERE SCATTERED IN AND OUTSIDE OF THE CAR.OUTSIDE FL TEMPERATURE WAS ABOUT 65 DEGREES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563790February 10, 2014
AIR BAGS
I WAS DRIVING ON BLACK TOP RD. IT HAD BEEN SLEETING THE KIA I WAS DRIVING VEERED OFF THE OPPOSITE SIDE OF RD. I WENT OFF IN DITCH HITTING A TREE HEAD ON MY AIR BAG DIDN'T DEPLOY I WOULD LIKE TO KNOW WHY IS THIS NORMAL I DON'T THINK SO I THOUGHT THAT IS WHAT THEY WERE FOR MY INJURIES WERE SPRAINED WRIST & NECK & BACK & MY BREAST BONE HURTS I WAS DRIVING A 2009 KIA SORENTO LOOKING FORWARD TO YOUR REPLY DOES THIS HAPPEN VERY OFTEN TO THIS MAKE OF VEHICLE? *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10563372February 7, 2014
ELECTRICAL SYSTEM, ENGINE
I HAVE A 2013 KIA SORENTO THAT I BOUGHT BRAND NEW WITH ONLY 8 MILES ON IT. I WAS AT A STOP LIGHT AND MY CAR LUNGED FORWARD AS IF SOMEONE HIT US FROM BEHIND BUT THERE WAS NO ONE THERE. SO WHEN THE LIGHT TURNED GREEN WE STARTED TO GO AND NOTICED WE HAD NO POWER AND THE CHECK ENGINE LIGHT WAS ON. WE WERE ABLE TO GET TO THE SIDE OF THE ROAD AND TURN OFF THE CAR AND CALLED AAA AND THE DEALERSHIP TELLING THEM WHAT HAPPENED. SO ONCE IT GOT THERE THE SERVICE TECH AND IT PROBABLY WAS THE COMPUTER AND IT NEEDED TO BE UPDATED . I STAYED THERE FOR ABOUT 1 HOUR WHILE THEY DID THE UPDATE AND THEN THEY TEST DROVE IT AND THE CHECK ENGINE LIGHT CAME BACK ON. SO THEN THEY SAID IT WAS THE THROTTLE BODY SO THEY REPLACED IT AND TEST DROVE IT AGAIN AND THE CHECK ENGINE LIGHT CAME ON AGAIN. SO THEY FOUND THAT IT WAS THE PCM . NOT TOTALLY SURE WHAT THAT IS. HE SAYS IT WAS 1500$ PART IN THE COMPUTER THAT WAS MALFUNCTIONING . BUT THEY HAD MY CAR FOR A WEEK DOING THE REPAIRS AND NOW IS RUNNING GOOD. THEY ALSO HAVE ME A RENTAL CAR. SO IN ALL THE DEALERSHIP DID A GOOD JOB FIXING MY CAR AND WOULDN'T STOP UNTIL IT WAS FIXED RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562460February 1, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
DRIVING AT @ 70 MPH ON SMOOTH INTERSTATE HIGHWAY WITH VERY LIGHT TRAFFIC. HEARD A VERY LOUD BANG AND THEN THE CRACKLING OF GLASS. REACHED BACK TO FEEL THE PANORAMIC SUNROOF AND IT MOVED. PULLED OFF AT NEXT EXIT TO SEE THAT THE ENTIRE ROOF HAD SHATTERED WITH SEVERE CRACKING AROUND THE SIDES AND BACK BUT NO VISIBLE SIGN OF DAMAGE FROM A FOREIGN OBJECT. WEATHER WAS CLEAR AND 34F WITH CLIMATE CONTROL SET AT 72F. AT THE TIME OF THE INCIDENT THERE WERE NO VEHICLES WITHIN .25 MILES IN FRONT OF ME AND NO OVERPASSES AT THE LOCATION. ..UPDATED 04-29-14 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562516February 1, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE MOONROOF (STATIONARY SUNROOF THAT DOES NOT OPEN) OVER THE 2ND ROW SEAT EXPLODED SPONTANEOUSLY. THERE WAS NO IMPACT FROM A ROCK OR ANY OTHER DEBRIS. THERE WAS A LOUD EXPLOSION SOUND LIKE A GUNSHOT SOUND AND GLASS SHOT OUT THE TOP AND FELL DOWN INTO THE CAR. IT FRACTURED INTO THOUSANDS OF PIECES...UPDATED 04-29-14 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562420January 31, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2005 KIA SORENTO. THE CONTACT WAS DRIVING ON AN ICY ROADWAY AND CRASHED INTO A GUARD RAIL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND A PASSENGER SUSTAINED MINOR INJURIES AND WERE TRANSPORTED TO THE HOSPITAL. A POLICE REPORT WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10562298January 30, 2014
ENGINE
I WAS LEAVING A PATIENT'S HOME WHEN I GOT AROUND THE CORNER FROM THEIR HOME, MY CAR JUST SHUT OFF ON ME. ALL THE LIGHTS WERE ON IN THE VEHICLE BUT IT WOULD NOT MOVE. AFTER WAITING FOR ABOUT TWO HOURS FOR SOMEONE TO COME HELP ME IN MY SITUATION. I HAD TO HAVE MY CAR TOWED ALL THE WAY FROM WEST HAVEN TO AMITY, WHERE I HAD THE CAR CHECKED OUT BY THE MECHANIC THAT FIXED THE CRANKSHAFT BOLT AND OTHER THINGS COSTING ME A TOTAL OF $1100. THE CAR WAS STILL UNDER THE WARRANTY FOR BEING FIXED AGAIN WHEN THE MECHANIC TOLD ME AFTER HAVING MY CAR THEIR FOR A COUPLE OF WEEKS THAT THE BOLT BROKE AGAIN AND IT MESSED UP THE WHOLE BOTTOM HALF OF MY ENGINE. I AM STILL MAKING MONTHLY PAYMENTS ON THIS CAR AND I AM COMPLETELY LOST AS IN WHAT TO DO WITH IT. KIA DOESN'T WANT ANYTHING BUT MONEY AND THE OTHER MECHANIC IS CALLING THIS A RECURRING DEFECT AND DOESN'T SEE THE POINT IN FIXING IT WHEN THE CAR NEEDS A NEW ENGINE. I'M READY TO SCREAM MY HEAD OFF BECAUSE I DON'T HAVE MONEY TO KEEP THROWING AWAY ON SOMETHING I CANT EVEN USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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