Kia Sorento Complaints

10,397 consumer complaints on file.

#10597334June 10, 2014
ENGINE, POWER TRAIN, STEERING
THE BOLT ON THE CRANKSHAFT PULLEY AS WELL AS THE PIN BROKE OFF CAUSING THE MOTOR TO STOP AND OVERHEAT DUMPING ALL THE ANTIFREEZE AND STOPPING ALL BELTS. MY MOTHER COULD HAVE BEEN INJURED WHILE DRIVING BUT IT ENDED UP BEING SHE WAS JUST BLOCKING TRAFFIC THANKFULLY AND NOT ON THE HIGHWAY. THIS SEEMS TO BE A VERY COMMON ISSUE WITH HUNDREDS IF NOT THOUSANDS COMPLAINING ABOUT THE CRANKSHAFT PULLEY BOLT AND PIN. KIA SAYS THEY WON'T DO ANYTHING AS IT IS OUT OF WARRANTY AND I AM NOT THE ORIGINAL OWNER. THIS MAY HAVE BEEN FIXED ONCE BEFORE ON THE VEHICLE DUE TO FAILURE AND I AM VERY WORRIED THIS MAY HAPPEN AGAIN WITH WORSE CONSEQUENCES. MY MECHANIC WAS ABLE TO PROVIDE A TEMPORARY/PERMANENT FIX BUT WE REALLY DODGED A BULLET AND IT COULD HAVE CAUSED IMMEDIATE CATASTROPHIC DAMAGE. I'M DISAPPOINTED WITH ALL OF THE SERIOUS COMPLAINTS THAT KIA STILL HAS NOT RECALLED IT FOR 2002-2009 SORENTO MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593031June 10, 2014
AIR BAGS
2011 KIA SORENTO. CONSUMER WRITES IN REGARDS TO AIRBAG LIGHT ILLUMINATED. *SMD THE DEALER RECOMMENDED REPLACING THE AIR BAG, AT A COST OF $ 1200.00*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596981June 9, 2014
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
1) THE VEHICLE HAS STALLED OUT SIX (6) TIMES DURING MY OWNERSHIP. THIS HAS OCCURRED AFTER STOPPING. I WAS ABLE TO RESTART THE VEHICLE FOUR OF THE SIX TIMES BY STOPPING, PUTTING THE VEHICLE IN PARK, AND PRESSING THE "START" IGNITION BUTTON. TWO OF THE SIX TIMES THE GEAR WAS LOCKED INTO DRIVE AND NEUTRAL ONLY. THE VEHICLE WOULD ALSO NOT SHUT OFF. BOTH TIMES 911 WAS CALLED FOR CALIFORNIA HIGHWAY PATROL ASSISTANCE WAS CONTACTED AS I WAS STRANDED ON THE FREEWAY. THIS OCCURRED ON 2/20/14 AND 6/03/14. ON 5/17/14 THE VEHICLE WAS BROUGHT INTO THE KIA CAR PROS CARSON FACILITY FOR THE 60,000 MILE MAINTENANCE AND PASSED WITH NO ISSUES. 2) THE BACKUP CAMERA FLUTTERS INTERMITTENTLY (ABOUT 10-15 TIMES A MONTH) MOSTLY IN THE MORNING ON START UP AND SOMETIMES AT NIGHT. KIA OF CERRITOS HAD REPLACED THE NAVIGATION/RADIO MODULE 3 TIMES, BUT OFFICIAL RECORDS SHOW IT WAS REPLACED ONLY TWICE. THIS HAS NOT RECTIFIED THE ISSUE AS IT STILL PERSISTS. 3) THE RADIO INCONSISTENTLY (ABOUT 2-5 TIMES A MONTH) DOES NOT START FOR ABOUT 20 SECONDS AFTER STARTING THE VEHICLE UP. I AM NOT CONFIDENT THAT THE ISSUES ARE RESOLVED AND I FEAR FOR THE SAFETY OF MYSELF AND ALL WHO RIDE IN THE VEHICLE. THE KIA CAR PROS CARSON FACILITY REPLACED THE DRIVE ASSIST PART AND CLEANED THE ELECTRICAL CONTACTS FOR THE FIRST INCIDENT IN FEB 2014. I WAS TOLD THIS WOULD RECTIFY THE ISSUE. ON 6/03/14, I WAS TOLD A SOFTWARE UPDATE TO THE ECU (ELECTRICAL CONTROL UNIT) WAS PERFORMED, BUT THEY DO NOT GUARANTEE THAT THE PROBLEM HAS BEEN RESOLVED. I WANT THE FACILITY TO RETAIN MY VEHICLE AND PERFORM A FULL DIAGNOSTIC ON THE VEHICLE UNTIL THEY CAN GUARANTEE THAT IT WILL NOT STALL AND LOCK UP ON ME AGAIN. CORPORATE KIA SAID THE VEHICLE CAN BE RELEASED AND THE FACILITY WILL NOT INVESTIGATE ANY FURTHER. I DO NOT BELIEVE KIA IS TAKING THIS MATTER SERIOUSLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596893June 8, 2014
POWER TRAIN, ENGINE AND ENGINE COOLING
25 MINUTE DRIVE TO TOWN. SQUEALING SOUND. PULLED OVER, THE CRANK SHAFT PULLEY WAS SO LOOSE THAT THE BOLT COULD BE HAND TIGHTENED. MECHANIC SAID PIN FELL OUT AND BOLT SHEERED. MAY NEED NEW ENGINE. COULD HAVE DESTROYED THE CRANK SHAFT. ALSO HAVE TRANSMISSION HESITATION, THE 4X4 LOW LIGHT ON DASH GOES ON AND THE TRANSMISSION KICKS IN LOW . HAVE TO SIT AND WAIT FOR IT TO GO OFF. THIS HAPPENS WITH OUT THE BUTTON BEING TURNED ON. THIS KIA ONLY HAS 79,000 HIGHWAY MILES. ITS AMESS. THIS CRANK SHAFT HARMONIC BALANCER SHOULD LAST THE LIFE OFF THE VEHICLE. SOME ONE IS GOING TO DIE OR GET SERIOUSLY INJURED BECAUSE WHEN THIS HAPPENED YOU COULD NOT STEER THE KIA OR USE BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596586June 6, 2014
STRUCTURE:BODY:TAILGATE, VISIBILITY
OUR 2015 KIA SORENTO LX WITH TOURING PACKAGE WAS PARKED IN OUR DRIVEWAY WHEN THE TAILGATE WINDOW EXPLODED AND SHATTERED ALL OVER THE DRIVEWAY. FORTUNATELY NO ONE WAS IN OR NEXT TO IT AT THE TIME. VEHICLE IS BACK AT FUCILLA KIA DEALERSHIP FOR REPAIR. IT IS ONLY ONE WEEK SINCE WE PICKED UP THE BRAND NEW CAR AND IT IS ALREADY IN THE SHOP FOR REPAIR...NOT A GOOD OMEN AND WE ARE NOT HAPPY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596302June 5, 2014
ENGINE, POWER TRAIN
MY KIA SORENTO STALLED IN THE MIDDLE OF ROAD WHILE CROSSING A STOP SIGN. THE ENGINE SHUTOFF AND ALL THE LIGHTS ON THE PANEL LIGHTED ON. THIS HAS NOW HAPPENED THREE TIMES. LAST TWO TIMES WE WENT TO THE DEALER AND THEY SAID THEY COULD NOT FIND ANYTHING WRONG. THERE ARE NOT ERROR CODES SAVED IN KIA SO THEY DON'T HAVE A PROOF THAT THIS CONDITION HAPPENED. THIS IS VERY SERIOUS. WE WERE LUCKY THAT THIS HAPPENED ON THE NEIGHBORHOOD STREETS WITH NO TRAFFIC. I WAS ABLE TO START THE CAR BACK BY PUTTING IT IN PARKING BRAKE AND PRESSING THE START BUTTON AGAIN. I HAVE SEEN SEVERAL OTHER POSTS WITH THE SIMILAR PROBLEM. I HOPE THIS IS THOROUGHLY INVESTIGATED AS DEALERSHIP IS NOT READY TO ACKNOWLEDGE OR TRY TO EVEN RE-CREATE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596401June 5, 2014
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED AS THE ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING HOWEVER, THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596070June 4, 2014
ENGINE, VEHICLE SPEED CONTROL
WE HAVE OWNED OUR KIA FOR 9 MONTHS, IT HAS BEEN IN THE SHOP AT LEAST 4 TIMES AND NOW ITS IN THE SHOP AGAIN. THE VEHICLE WILL COME TO A COMPLETE STOP WHEN GOING FULL SPEED, WE WERE GOING 45MPH FOR THE LAST INCIDENT AND THE KIA CAME TO A COMPLETE STOP OUT OF NO WHERE AND THE ENGINE SHUT WAS STILL ON BUT IDLE HIGH AND WOULD NOT GO ANYWHERE UNTIL YOU TURNED THE KIA OFF, WAITED FOR 15-20MINS FOR IT TO "REPROGRAM" AND THEN IT HAD ENOUGH POWER TO MOVE SLOWLY OUT OF THE ROAD. AFTER GETTING IT HOME MY HUSBAND CALLED THE DEALERSHIP THE FIRST TIME AND THEY HAD NO IDEA WHAT WAS WRONG SO THEY SENT US TO ANOTHER DEALERSHIP WHO SAID THEY COULDN'T FIND ANYTHING WRONG AT THE TIME BUT IF IT HAPPENS AGAIN TO BRING IT BACK, WELL 9 MONTHS LATER WE ARE STILL HAVING ISSUES AND ARE NOT ABLE TO DRIVE IT WITHOUT FEAR THAT IT WILL JUST RANDOMLY SHUT DOWN IN THE ROADWAY. THE ONE TIME IT DID IT WE WERE ON THE INTERSTATE, AS A PARENT MY KIDS CAN NOT RIDE IN A VEHICLE THAT KEEPS DOING THIS AND KIA WILL NOT FIX THE ISSUE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10596222June 4, 2014
ENGINE, ELECTRICAL SYSTEM
I WAS IN TRAFFIC AND THE ENGINE STOPPED RUNNING. I NOTICED THAT ENGINE STOPPED WITH ALL THE INDICATORS ON INCLUDING THE CHECK ENGINE LIGHT ON BUT MY CAR WAS NOT RUNNING ANYMORE AND WILL NOT DRIVE EVEN WHEN I PRESSED THE GAS PEDAL. I PUT IT ON PARK AND TURNED IT OFF AND RESTARTED. IT STARTED. THIS HAPPENED TWICE WITHIN 10 MINUTES OF EACH OTHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595810June 3, 2014
STEERING, SERVICE BRAKES, ENGINE
I RECENTLY HAD TO HAVE THE CRANK SHAFT SENSOR REPLACED ON MY 2005 KIA SORENTO. THIS MORNING, DRIVING MY YOUNG SON TO SCHOOL, I LOST THE STEERING ON MY VEHICLE. ADDITIONALLY, THE ENGINE LIGHT AND BRAKE LIGHT CAME ON. AS I UNDERSTAND IT, THIS IS AN ONGOING DEFECTIVE ISSUE WITH KIA'S. THIS IS A DANGEROUS PROBLEM FOR THE PUBLIC AS WELL AS CONSUMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595876June 3, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT TO PARK AND ROLLED FORWARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595543June 2, 2014
ENGINE
WITH ONLY 46000 MILES, I HEARD A SOUND, AND LIKE EVERYONE ELSE WHO HAS POSTED THIS PROBLEM, NO POWER STEERING, EVERYTHING LITE UP ON DASH PANEL. THE CRANK SHAFT PULLEY BOLT WAS BROKEN. I WAS ABLE TO GET IT TO A MECHANIC, HE REPLACED THE BOLT. THEN 3 DAYS AGO, THE SAME THING!!! I HAVE HAD PROBLEMS WITH THE BREAK LIGHTS BURNING OUT AT LEAST EVERY 3 MONTHS-CLOCK CHANGES TIME. THREE YEARS AGO THE AIR CONDITION FAILED, AFTER MUCH DEBATE, KIA FIXED IT. HOW CAN THIS NOT BE A RECALL?! IF I CAN GET THIS FIXED-NEVER WILL I BUY OR RECOMMEND A KIA OF ANY KIND!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595594June 2, 2014
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE BECAME RESISTANT TO ACCELERATION. THE CONTACT INDICATED THAT AFTER TURNING THE VEHICLE OFF AND RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE FAILURE WAS RECURRING AND ON ONE OCCASION, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595435June 1, 2014
ENGINE
WE HAVE HAD TWO INCIDENTS WHERE THE ENGINE JUST STOPS. THE FIRST TIME WAS LAST SUMMER, AND THE SECOND THIS PAST WEEKEND. IT STALLED WHILE MY WIFE WAS MAKING A RIGHT TURN ONTO A STREET. SHE IS THANKFUL THAT THE TRAFFIC WAS LIGHT. THE THOUGHT OF STALLING WHILE MAKING A LEFT TURN IN FRONT OF TRAFFIC OR WHILE ON THE FREEWAY COULD CAUSE A SERIOUS ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595348May 31, 2014
ENGINE, STEERING, SERVICE BRAKES, POWER TRAIN
I HAVE A 2013 KIA SORENTO V-6. APPROX. 6 MTHS INTO OWNING THE VEHICLE, WHILE ACCELERATING TO TURN RIGHT AFTER STOPPING AT A STOP SIGN, THE ENGINE DIED AND CAR LOST ALL POWER. THE CAR WAS STUCK AT A 45 DEGREE ANGLE 1/2 WAY INTO THE LANE OF TRAFFIC. I WAS LUCKY THAT NO-ONE WAS COMING OR I WOULD HAVE BEEN T-BONED. THE CAR DASH WAS COMPLETELY DARK WITH NO LIGHTS WHATSOEVER, NO BRAKES AND NO STEERING (SINCE BOTH ARE POWER). I HAD NO IDEA WHAT HAPPENED AND HAD A LOT OF TROUBLE GETTING THE CAR INTO NEUTRAL TO ATTEMPT RE-START. AFTER SEVERAL ATTEMPTS, IT FINALLY DID RE-START. TOOK IT TO KIA WHO WAS UNABLE TO DUPLICATE THE PROBLEM. SECOND TIME (11 MTHS), I WAS ACCELERATING FROM STOPPING AT A STOP LIGHT - ENGINE DIED AND CAR LOST ALL POWER, NO STEERING OR BRAKES - NO DASH LIGHTS. CARS HAD TO GO AROUND ME AND I WAS PRAYING I DIDN'T GET REAR-ENDED. AGAIN, CAR STARTED AFTER SEVERAL ATTEMPTS. THIRD TIME (12 MTHS), WAS AT THE BOTTOM OF A FREEWAY OFF-RAMP. ATTEMPTED TO GO AFTER LIGHT TURNED GREEN AND ENGINE DIED - AGAIN LOST ALL POWER - NO DASH LIGHTS, STEERING OR BRAKES - CARS HAD TO GO AROUND ME. FOURTH TIME (17 MTHS) STALLED IN PARKING LOT WHEN I STOPPED AT INTERSECTION TO TURN LEFT - SAME SYMPTOMS. THIS CAR IS DANGEROUS! KIA NEEDS TO RECALL AND CORRECT THIS PROBLEM BEFORE A SERIOUS ACCIDENT OCCURS AND SOMEONE DIES. I'M AFRAID EVERY TIME I DRIVE IT. HUGE SAFETY ISSUE! NHTSA, PLEASE DO SOMETHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594722May 29, 2014
ENGINE
VEHICLE SHUT DOWN WHILE IN MOTION OR MAKING A LEFT TURN OR A RIGHT TURN AT 25-35 MPH... IT IS UNSAFE TO DRIVE.. I HAVE TAKEN THE CAR TO THE DEALER NUMEROUS OF TIME AND THEY STILL HAVEN'T FIXED THE PROBLEM AND MY WIFE AND KIDS ARE THE ONE THAT ARE ALWAYS IN THERE.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594876May 29, 2014
ENGINE, ELECTRONIC STABILITY CONTROL (ESC), STEERING
FOR THE THIRD TIME IN A 2 MONTH SPAN, MY 2012 KIA SORENTO HAS COMPLETELY SHUT DOWN AS WE HAVE BEEN DRIVING IT. WE ARE AT THE 60K MILES MARK. THIS IS VERY DANGEROUS. TWO OF THE THREE TIMES WE HAVE BEEN DOING AROUND 40 MPH ON VERY BUSY STREETS AND THANK GOD, WE DID NOT HIT ANOTHER CAR OR GET HIT. THE VEHICLE WITH ZERO WARNING, WILL JUST DIE AND WE WILL LOSE ALL POWER STEERING, WE CAN'T SHIFT GEARS, AND THE BRAKES DO NOT WORK LIKE THEY NORMALLY DO. THE FIRST TIME I THOUGHT IT WAS JUST A BATTERY, SO I REPLACED IT. BUT SINCE THEN WE HAVE HAD IT AT THE DEALERSHIP TWICE AND THEY DO NOT KNOW WHAT IS WRONG WITH IT. THEY WILL GET IT RUNNING AGAIN AND THEN A COUPLE OF WEEKS LATER, IT WILL DIE AGAIN. I HAVE TWO BABIES THAT RIDE IN THIS VEHICLE AND I AM LOOKING AT MY OPTIONS TO GETTING RID OF IT. THIS VEHICLE IS VERY DANGEROUS!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594881May 29, 2014
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHEN AT A STOP SIGN, THE VEHICLE WOULD STALL WITHOUT WARNING. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A TECHNICIAN WAS UNABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 21,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594565May 28, 2014
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
PART WAS ALREADY REPLACED ON A MANDATORY RECALL. NOW THE REPLACEMENTS FOR THE RECALL ARE FAILING. KIA WILL NOT STAND BEHIND THE REPAIR COSTS, THIS MEANS MANY PEOPLE WILL BE DRIVING WITH OUT BRAKE LIGHTS. I AM ON MY THIRD SWITCH- THE PART SHOULD EASILY OUT LIVE THE CAR! I AM SURE THEY REPLACED IT WITH THE SAME EXACT PART THINKING MOST PEOPLE WOULD BE OUT OF THE VEHICLE BY THE TIME IT FAILED AGAIN. I AM SURE THIS IS NOT WHAT YOU HAD IN MIND WHEN YOU ISSUED THE OTHER RECALLS ON THIS PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594332May 27, 2014
STEERING, ENGINE, SERVICE BRAKES
THE SAME THING HAS HAPPENED THREE TIMES NOW. DRIVING DOWN THE ROAD AND ALL OF A SUDDEN THE BRAKE LIGHTS COME ON, CHECK ENGINE LIGHT COMES ON AND NOW YOU HAVE NO POWER STEERING. WHEN POPPING YOUR HOOD, YOU FIND THE TWO OF THE THREE BELTS HAVE COME OFF AND THE CAM STABILIZER PULLEY HAS EITHER BROKE OFF AND THE CAR IS NO LONGER RUNNING OR IS WOBBLING AND ABOUT TO DETACH FROM THE ENGINE. WHAT HAS HAPPENED IS THE PIN HAS BROKE AND THE BOLT HAS BROKE OR IS ABOUT TO BREAK. THIS LAST TIME THAT THIS HAS HAPPENED, I WAS 80 MILES AWAY FROM HOME AND BY THE GRACE OF GOD MADE IT HOME WITH MY MOM AND CHILD RIDING PASSENGER IN THE CAR WITH ME. THIS IS A VERY SERIOUS ISSUE AND WILL END UP CAUSING A WRECK AND POSSIBLY DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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