Kia Sorento Complaints

10,397 consumer complaints on file.

#10610901July 16, 2014
VISIBILITY:GLASS, SIDE/REAR
I WENT TO MY VEHICLE AND FOUND THE REAR WINDOW SHATTERED. THERE WERE NO POINTS OF ENTRY AND THE ENTIRE WINDOW WAS IN TACK, BUT SHATTERED. THERE WERE NO STRIKE MARKS OR BULLET HOLES. AS I WAS LOOKING AT IT, ALL OF THE GLASS STARTED FALLING OUT. THE VEHICLE WAS LEFT OUTSIDE OVERNIGHT IN FRONT OF MY HOUSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610261July 14, 2014
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
TL* THE CONTACT OWNS A 2006 KIA SORENTO. THE CONTACT STARTED THE VEHICLE AND HEARD A STRANGE NOISE. HE PROCEEDED TO DRIVE THE VEHICLE AND IT STALLED AT 30 MPH. THE INSTRUMENT PANEL INDICATORS ILLUMINATED. THE DEALER STATED THAT THE CRANKSHAFT PULLEY BECAME LOOSE AND THE BOLT WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609842July 11, 2014
ENGINE
MY CHECK ENGINE LIGHT CAME ON 2 MONTHS AGO AND I BROUGHT IT TO A KIA DEALERSHIP WHO TOLD ME IT WAS THE CYLINDERS THAT WERE MISS FIRING AND THE BELTS NEEDED TO BE REPLACES AND THEY FIXED THAT. I ASKED ABOUT THE CRANKSHAFT AND THEY TOLD ME IT WAS FINE. WHEN I LEFT THE LIGHT CAME BACK ON AND THEY TOLD ME I NEED NEW SPARK PLUGS, FIXED THAT AND THE LIGHT CAME BACK ON AGAIN. WHILE DRIVING ON THE HIGHWAY THE BREAK LIGHT AND BATTERY LIGHT CAME ON AND THE CAR BEGAN TO LOOSE POWER. NOW THE CAR IS AT ANOTHER DEALERSHIP AND THEY ARE TELLING ME IT'S THE CRANKSHAFT. AFTER READING WHAT HAS HAPPENED WITH MANY OTHER PEOPLE I CAN SEE THE ORIGINAL PROBLEM WAS THE CRANKSHAFT.I HAVE SPENT OVER $4K ON FIXING THE CAR AND THE CAR IS NOT WORTH IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609501July 10, 2014
ENGINE, ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
I AM SINGLE OLD LADY, LATE JAN.2014 , DRIVING BACK FROM ORLANDO,FL. TO MY HOME<2 HRS AWAY> ON I-95 CAR SLOWS DOWN, ALL LIGHTS GO ON DASHBOARD. GET HOME AT 40 MILES AN HOUR.NEXT DAY GO TO TIRE PLUS, CAN NOT FIX CAR, ENGINE TROUBLE..GO TO DEALER BEV SMITH KIA, FT.PIERCE, FL, I AM A REGULAR THERE,WITH CAR PROBLEMSELL ME CAN NEEDS NEW LOWER ENGINE, $7000 I ALMOST FAINT, , CAR NOT SAFE, I LEFT ANYWAY, THEY WOULD NOT EXACTLY TELL ME WHAT WRONG WITH CAR...COWORKER AT WALMART, TELLS ME OF MECHANIC,CAN FIX IT...TAKE IT THERE, HE TELLS ME WHAT REALLY IS WRONG WITH CAR..SCREW THAT HOLD HARMONY PART, HAD BROKEN OFF, HALF OF IT WAS STILL STUCK INTO LOWERE ENGINE< BY THE WAY, THIS WAS A RECALL BACK 3 YEARS AGO, IN WHICH I HAD COMPLYED WITH KIA AND THEY HAD REPLACED NEW HARMONY SCREW>...THIS HONEST MECHANIC, TOLD ME LEAVE KIA OVER THE WEEKEND, WILLPUT PUT SCREW SOFTENER ON SCREW STILL IN ENGINE, SEE IF IT COMES OUT...IT DID, THEY PUT NEW SCREW, GIVE ME ALL NEW BELTS, I PAID $1,800 OF MY OWN MONEY, ..I GO AHEAD AND DRIVE TO MIAMI, FLL< 2 HRS AWAY> DAY LATTER I DRIVE TO ORLANDO ,FL.< 3 HRS AWAY>...IN I 95....NEXT DAY,TRY TO GET OUT OF MY DRIVEWAY, SAME THING HAPPENED...GOOD MECHANIC COMES OVER TO MY HOUSE, SAID SAME SCREW CAME OFF...HE FIXES IT AGAIN, $1,500, ...HE TELLS ME, GET NEW CAR, DO NOT KEEP THIS KIA SORENTO 2003, CAR HAS FLAW, CAN NOT BE FIXED....IF KEEP IT, JUST FOR AROUND TOWN DRIVE, UNDER 50 MILES AN HOUR, DO NOT TAKE TURNPIKE OR INTERSTATE HIGHWAYS...I CONTACTED KIA MOTORS, BEV SMITH KIA, TOLD THEM ABOUT RECALL SCREW REPLACEMENT , TELL ME OUT OF WARRANTY, NEITHER WILL REALLY ANSWER BACK...NO MONEY, NO NEW CAR....KIA MOTORS IS A CROOK,...TELL ME CAR OUT OF WARRANTY, THAT WHAT DO I WANT WITH OLD CAR...CAN NOT FIND ANY OTHER PRIOR COMPLAINTS I MADE WITH CAR, SINCE FIRST YEAR I BOUGHT IT... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609600July 10, 2014
AIR BAGS, AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
THE AIR BAG LIGHT ON MY 2007 KIA SORENTO REMAINS ILLUMINATED WHILE DRIVING THE CAR. UPON FURTHER INVESTIGATION I FOUND THERE WAS A RECALL FROM KIA MOTORS SC076A AND ALSO FROM NHTSA #11V473000 TO REPLACE THE SENSOR. I TOOK THE VEHICLE TO HART KIA IN SALEM VIRGINIA TO HAVE THIS RECALL AND ANOTHER RECALL FOR BRAKE LIGHTS REPAIRED. THE DEALERSHIP REPAIRED THE BRAKE ISSUE BUT TOLD ME THAT MY CAR WAS NOT RECALLED FOR THE PASSENGER AIR BAG SENSOR AND A NEW SEAT WOULD COST $1,300.00. I CALLED KIA MOTORS AND FILED A CLAIM BECAUSE MY VEHICLE WAS MANUFACTURED BETWEEN JUNE 15, 2006 AND NOVEMBER 27, 2007. KIA MOTORS AND THE DEALERSHIP SAID THEY WOULD PAY FOR THE SEAT ITSELF BUT I WOULD HAVE TO PAY FOR THE LABOR. WHEN I ASKED WHY I SHOULD HAVE TO PAY FOR A RECALL ITEM I WAS TOLD BY BOTH PARTIES THAT IT WAS NOT THEIR FAULT.I DID NOT MANUFACTURE THE CAR, I PURCHASED THEIR PRODUCT. KIA MOTORS SHOULD BE RESPONSIBLE FOR THE PART AND THE LABOR, SINCE THEY INSTALLED FAULTY PARTS WHEN THE CAR WAS MANUFACTURED. THEY PAID FOR THE PART AND LABOR ON THE BRAKE RECALL, THEY CAN NOT BE SELECTIVE WHEN REPAIRING RECALLS. THEY MANUFACTURED THE CAR SO THEY SHOULD PAY 100% OF THE REPAIR BILL IT MAKES ME WONDER HOW MANY PEOPLE ACTUALLY HAD TO PAY $1,300.00 FOR A RECALL.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608643July 7, 2014
ENGINE, STEERING, ELECTRICAL SYSTEM
AS MY FAMILY AND I DROVE DOWN 146 TOWARDS BAYTOWN, TX FROM DAYTON, TX I HEARD A LOUD "THUD". IMMEDIATELY FOLLOWED BY A LOSS OF A/C, POWER, AND STEERING. I PULLED ONTO THE SHOULDER IMMEDIATELY AND POPPED THE HOOD. I SAW THE HARMONIC BALANCE LYING ON THE SPLASH GUARD AND A BELT LYING BESIDE IT, AS WELL AS ANOTHER BELT LOSS BUT STILL HANGING ON THE OTHER PULLEYS. I GOT A FRIEND TO TOW ME BACK TO MY STUDIO. I BEGAN SEARCHING ONLINE FOR WHY THE BOLT THAT HOLDS THE BALANCE COULD JUST BREAK. I FOUND NUMEROUS REPORTS OF THIS PROBLEM, AS WELL AS LAW SUITS FILLED IN OTHER STATES FOR THIS VERY ISSUE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608267July 4, 2014
ENGINE, FUEL SYSTEM, GASOLINE
THE CAR MAKES A BAD TICKING NOISE MOSTLY WHEN START UP AND IT GETS SO BAD THAT SOUNDS LIKE MY ENGINE HEAD WANTS TO BLOW. AND EVERYTIME I START THE CAR THE BIGGEST CLOUD OF SMOKE COMES OUT THE EXHAUST CAN COVER AN ENTIRE PARKING LOT WITH SMOKE ITS VERY EMBARRASSING. THERE'S AN ELECTRICAL PROBLEM WITH THE WINDOWS AND THE SWITCHES. SOMETIMES IT WORKS SOMETIMES IT DOESN'T. I THINK MY CAR ALSO MISSING REAR SUSPENSION SHOCK ABSORBERS. MY OIL LEVELS GET SO LOW THAT THE CHECK ENGINE LIGHT AND OIL SENSOR LIGHT DON'T EVEN COME ON TO WARM ME. I MEAN MY CAR LOOKS NEW BUT HAS INTERNAL DEFECTIVE PROBLEMS. I READ ONLINE AN ENTIRE ARTICLE ABOUT THE KIA SORENTOS THAT KIA SOLD WERE DEFECTIVE. I DO NOT WANT TO BE NEXT IN A SERIOUS ACCIDENT. WOULD LIKE MY MONEY BACK! HTTP://WWW.TOPCLASSACTIONS.COM/LAWSUIT-SETTLEMENTS/LAWSUIT-NEWS/3292-KIA-SORENTO-ENGINE-DEFECT-CLASS-ACTION-LAWSUIT/ THE KIA SORENTO IS PRONE TO CATASTROPHIC ENGINE FAILURE, ACCORDING TO A CLASS ACTION LAWSUIT FILED IN NEW JERSEY. PLAINTIFFS ALLEGE IN THE KIA SORENTO CLASS ACTION LAWSUIT THAT KIA MOTORS KNOWINGLY CONCEALED THAT ITS 2002-2009 SORENTO CROSSOVERS WERE MANUFACTURED WITH A DEFECTIVE ENGINE PART CALLED THE CRANK SPROCKET. THIS ALLEGED ENGINE DEFECT LEADS TO A CATASTROPHIC CHAIN OF EVENTS THAT STARTS WITH SEVERE HEAT BUILDUP, THE RELEASE OF DEBRIS, AND THEN LEADS TO LOSS OF STEERING CONTROL, ENGINE FAILURE AND THE POTENTIAL FOR A HAZARDOUS ACCIDENT, ACCORDING TO THE CLASS ACTION LAWSUIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608047July 3, 2014
STRUCTURE, VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE DRIVING ON HIGHWAY #20 EAST IN QUEBEC CANADA THE FRONT PART OF THE PANORAMIC ROOF SHATTERED IN MILLIONS OF PIECES.. UPDATED 08-20-14 *BF UPDATED 09/3/2014 *JS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608038July 3, 2014
SEAT BELTS
I HAVE 2 CONVERTIBLE CAR SEATS IN THE BACK SEAT OF MY SORENTO. ONE CAR SEAT IS BEHIND THE DRIVER AND ONE BEHIND THE PASSENGER SEAT, BOTH ARE REAR FACING. THEY ARE SECURED USING THE SEAT BELTS, NOT LATCH, DUE TO WEIGHT LIMITS PER THE CAR SEAT MANUAL. THE SEATBELTS SECURING THE CAR SEATS HAVE BEEN RELEASING ON THEIR OWN WHILE DRIVING, BOTH WHILE MY CHILDREN WERE IN THEIR CAR SEATS AND WITHOUT MY CHILDREN. MOST RECENTLY, I WAS MAKING A LEFT TURN FROM A STOP AT A STOP LIGHT WHEN I HEARD ONE OF THE CAR SEATS SLIDING ON THE SEAT OF THE CAR. I IMMEDIATELY PULLED OVER TO BUCKLE THE SEAT BACK IN. THIS HAS HAPPENED A TOTAL OF 6 TIMES BEHIND THE PASSENGER AND 2 TIMES BEHIND THE DRIVER IN THE PAST MONTH- MONTH AND A HALF. THE CAR SEATS HAVE BEEN IN ANOTHER VEHICLE AND DID NOT HAVE THIS PROBLEM. I CALLED KIA 2 TIMES AND TOOK MY CAR TO THE LOCAL DEALERSHIP. THE LOCAL DEALERSHIP HAD A TECHNICIAN BUCKLE THE SEAT BELT AND PULL ON IT. THEY TOLD ME NOTHING WAS WRONG, THERE IS NOTHING THEY CAN DO AND SENT US ON OUR WAY. KIA THEN TOLD ME THAT THERE IS REALLY NOTHING THEY CAN DO EITHER IF THEY CANNOT SEE WHAT IS HAPPENING. I VOICED MY CONCERN ABOUT GETTING INTO AN ACCIDENT AND THIS HAPPENS, WHAT WILL HAPPEN TO MY CHILDREN? THE CAR SEAT ITSELF IS ONLY SAFE IF PROPERLY SECURED IN THE CAR. KIA DID NOT SOUND VERY CONCERNED AND TOLD ME I NEEDED TO REPLICATE THIS IN FRONT OF A SERVICE TECHNICIAN AT THE DEALERSHIP. THIS HAPPENS SPORADICALLY WHILE I AM DRIVING. I FIND THIS TO BE A HUGE SAFETY CONCERN AND AM VERY UNHAPPY WITH HOW KIA IS HANDLING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608124July 3, 2014
ENGINE, ELECTRICAL SYSTEM, SERVICE BRAKES
VEHICLE'S BATTERY, BRAKE, AND CHECK ENGINE LIGHTS CAME ON WHILE PARKED AT HOME, OPENED HOOD, NOTICED BELT WAS SLIPPING, AND CRANKSHAFT PULLEY WAS SPINNING ALMOST FREE. CONTACTED MECHANIC WHO PERFORMED MOST RECENT MAINTENANCE, HE ATTEMPTED TO REPAIR WORK UNDER ASSUMPTION WAS FAULTY. PROBLEM REOCCURRED 3 MONTHS LATER, MECHANIC NOW CONVINCED HE IS NOT THE CAUSE OF THIS. RESEARCH SHOWS COMMON ISSUE WITH THIS MAKE/MODEL. CRANKSHAFT BOLT APPEARS TO BREAK FREE OF PULLEY. WILL REQUIRE ENGINE BLOCK DISASSEMBLY TO DETERMINE IF CRANKSHAFT HAS BEEN DAMAGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607679July 2, 2014
POWER TRAIN, WHEELS
FOR SEVERAL WEEKS A NOTICEABLE CLUNK IN REAR AXLE. OBVIOUS AT INITIAL START AND UPON DECELERATION FROM SPEEDS ABOVE 30. WHEN DECELERATING RIGHT AT 30MPH A CLICK AND CLUNK OCCUR. TOOK IT IN TO DEALERSHIP IN BRADENTON, FLORIDA, SUNSET KIA. THEY KEPT VEHICLE OVERNIGHT. I EXPLAINED THE PROBLEM WAS NOT NORMAL AND HAD ONLY RECENTLY BEGUN BUT WAS CONCERNED SINCE A MECHANIC FRIEND THOUGHT IT INVOLVED REAR AXLE. I INFORMED THE KIA SERVICE REP THAT A LONG TRIP THROUGH DANGEROUS WESTERN US MOUNTAINS WAS TO BEGIN SOON AND IT MUST BE SAFE. THAT DAY THEY CALLED AND SAID THEY DID TEST DRIVE COMPARING IT WITH ANOTHER CAR TEST DRIVEN AND BOTH DID SAME THING. THEY CONCLUDED THE CAR WAS "OPERATING AS DESIGNED." THE NEXT DAY WHEN I PICKED IT UP AND STRESSED THIS WAS NOT "AS DESIGNED" BECAUSE IT JUST BEGAN TO ACT UP I WAS TOLD THAT THE TECH FOUND "SUBTLE MOVEMENT OF EITHER TRANS MOUNTS OR DRIVE AXLES." THIS WAS ALSO NOTED ON MY RECEIPT FROM KIA. MY GOD THEY ADMITTED THE PROBLEM THEN WOULD NOT REPAIR IT! WHEN PRESSED AS TO THE SAFETY OF THIS CONDITION I WAS INFORMED BY DUSTIN HOFFMAN "WELL THE AXLE COULD FREEZE UP BUT JUST PULL OVER." I PRESSED "HOW CAN YOU DO THAT SAFELY ON A HIGHWAY DOING 70?" UNBELIEVABLE!!! WHEN PRESSED ABOUT HOW THEY COULD LET ME, GIVEN MY STATED PLANS, LEAVE IN A POTENTIALLY CATASTROPHIC ACCIDENT WAITING TO HAPPEN THE REPLY WAS SIMPLY "THE TECH FOUND IT TO BE OPERATING AS DESIGNED." I NOTED MY OBJECTIONS ON THEIR BILL AND MY COPY. I ALSO NOTED THE TECH ONLY DROVE THE VEHICLE .02 TENTHS OF A MILE ACCORDING TO THE TRIP ODO. THE ONLY THING THEY FINALLY SAID WAS "THE TECH STARTED A SERVICE LINE." WHATEVER THAT IS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607542July 1, 2014
STRUCTURE:BODY:DOOR
PURCHASED 2011 KIA SORENTO - NEW- FROM LOCAL DEALERSHIP ON 5/13/2011. IN ONE YEAR (5/17/2012) RIGHT-REAR PASSENGER DOOR STARTED STICKING. ENDED UP BEING THE DOOR PANEL STICKING ON THE WEATHER STRIPPING, BUT THIS REQUIRED TWO SUBSEQUENT ATTEMPTS TO REPAIR, ON 6/6/2012 (WEATHER STRIP REPLACED) AND 9/5/2012 (DOOR PANEL REPLACED) (COVERED BY WARRANTY). THIS FINAL SOLUTION OF REPLACING THE DOOR PANEL WORKED, UNTIL 6/19/2014. SAME ISSUE, WITH THE SAME DOOR, RECURRED. THE DOOR PANEL CLIPS HAVE BEEN REPLACED. THE DEALER SHIP OPENED A CASE WITH KIA AT OUR REQUEST AND ADJUSTED THE DOOR STRIKE PLATE. THE PROBLEM SEEMED TO BE FIXED, BUT WITHIN TWO DAYS, WE ARE READY TO TAKE IT BACK TO RE-ADDRESS THE ISSUE. AT THIS POINT THE MILEAGE HAS PLACED THE CAR OUT OF WARRANTY, THUS THE CURRENT COST OF THE PART (THE DOOR PANEL) BEING $675, PLUS LABOR, IS ON US TO BEAR AND LIKELY, BASED ON THE PREVIOUS RECORD WILL NOT BE THE FINAL REPAIR REQUIRED FOR THIS ROUND. WE FULLY EXPECT THIS SAME DOOR TO FAIL IN ANOTHER TWO YEARS. WE FEEL THAT THIS ISSUE IS A SAFETY HAZARD AS WHEN SOMEONE TRIES TO OPEN THE DOOR, FORGETTING IT IS BROKEN, AND DOES NOT PUSH HARD TO CLOSE THE DOOR, IT IS NOT FULLY ENGAGED. THERE IS AN OPEN CASE WITH KIA DIRECTLY TO ADDRESS THE PROBLEM (K2738522). THEY ONLY MENTIONED ASSISTING WITH THE REPAIR, NOT REPAIRING IT AT THEIR COST, FOR WHAT IS LIKELY A QUALITY AND SAFETY ISSUE WITH THIS PARTICULAR VEHICLE AND DOOR. IT DOES NOT SEEM TO BE LIMITED TO THE 2011 MODEL YEAR AS I DID FIND ANOTHER INSTANCE OF THIS SAME PROBLEM ON A 2012 MODEL IN THE WILD: HTTP://WWW.EDMUNDS.COM/KIA/SORENTO/2012/CONSUMER-REVIEWS/REAR-PASSENGER-DOOR-WON'T-OPEN.HTML?STYLE=101388024&SUB=&REVIEWID=964955855. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606928June 30, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2008 KIA SORENTO. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE DECELERATED. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE SLOWLY DECELERATED TO 20 MPH. THE SERVICE ENGINE AND ESC SENSORS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606932June 30, 2014
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER ACTIVATING THE PUSH-TO-START BUTTON. THE CONTACT ALSO STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DEALER REPLACED THE KEY FOB, ENGINE MODULE, WIRING HARNESS AND BRAKE LIGHT SWITCH HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606993June 30, 2014
SUSPENSION, WHEELS, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
MAJOR RUST PROBLEM WITH FRAME AND SUSPENSION KIA SORENTO PURCHASED MARCH 30 2004 2 MONTHS PAST THE WARRANTY 85392 MILES HAVING JUST DRIVEN ON THE HIGHWAY 65MPH VEHICLE WAS ENTERING SCHOOL PARKINGLOT, AT THE ENTRANCE VEHICLE WENT OVER SPEED BUMP AT THIS POINT THERE WAS A LOUD BANG AND THE VEHICLE STARTED SHAKING AND SQUEALING. UPON INSPECTION THE PASSENGER SIDE REAR STABILIZER-TRACTION BAR BROKE COMPLETELY OFF THE FRAME RAIL JUST FORWARD OF THE WHEEL. THIS CAUSES THE REAR AXEL TO MOVE FREELY FORWARD AND BACK. FURTHER INSPECTION BY KIA DEALERSHIP SHOED MORE COMPONENTS ABOVE THE REAR AXEL BROKEN FREE. I FILED A GOOD WILL COMPLAINT WITH KIA WHO RESPONDED WITH A BIG NO REGARDING ANY HELP. FORTUNATELY THIS BREAKDOWN HAPPENED IN A PARKING LOT AND NO INJURIES HAPPENED BUT IF THIS HAD HAPPENED ON THE HIGHWAY IT WOULD HAVE BEEN A MAJOR ACCIDENT WITH POSSIBLE INJURIES OR DEATH IF THE VEHICLE ROLLED OVER . THIS WAS VERY GOOD LOW MAINTENANCE LOW MILEAGE VEHICLE AND WE WERE HOPING FOR A FEW MORE YEARS OF USAGE, NOW WE ARE DISAPPOINTED WITH KIA THAT NO NOTICES OF MAJOR RUST ISSUES WERE MADE AVAILABLE. NOW WHAT WE HAVE IS A CAR THAT WORTHLESS AND DOESN'T LIVE UP TO THE WARRANTY LIMITS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607117June 30, 2014
TIRES, SUSPENSION
THE FOLLOWING IS FROM AN E-MAIL SENT TO BIG O TIRE CUSTOMER SERVICE (TBC CORP) ON JUNE 26/2014 WE OWN A SET OF 4 DEFECTIVE COOPER 107H DISCOVERER LSX PLUS TIRES PURCHASED FOR OUR 2012 KIA SORENTO EX SUV ON NOV. 29, 2013 FROM BIG O TIRES STORE #6171 IN CONIFER, CO. THEY BALANCED AND MOUNTED THE TIRES. THEY DID NOT HAVE TIME TO PERFORM AN ALIGNMENT, SO FIRESTONE IN EVERGREEN, CO (11/29/14) ALIGNED THE VEHICLE. IN LATE APRIL, 2014 WE NOTICED A LOUD RUMBLING ROAD NOISE. WE HAD ANOTHER ALIGNMENT PERFORMED AND ALSO TOOK THE VEHICLE TO PEAK KIA IN LITTLETON, CO WHO DETERMINED THAT ALL ALIGNMENTS WERE WITHIN KIA SPECS, FOUND NO NOISE WITH THE VEHICLE ON THE RACK AND ADVISED US THAT THE TIRES WERE DEFECTIVE. WE RETURNED THE VEHICLE TO BIG O TIRES IN CONIFER. THEY ADVISED US TO HAVE THE CAMBER ADJUSTED MORE AND IF IT COULDN'T, TO INSTALL A NON-KIA AFTER MARKET PART WHICH WOULD ALLOW THE FURTHER CAMBER ADJUSTMENT. WE HAD THE ALIGNMENT ADJUSTED AGAIN. THE NOISE GOT LOUDER. KIA REINSPECTED THE TIRES, TOOK IT FOR ANOTHER ROAD TEST AND REVIEWED THE ALIGNMENT RECORDS AND AGAIN THE KIA SERVICE MANAGER CONCLUDED THAT THE TIRES WERE DEFECTIVE. WE RETURNED THE VEHICLE TO BIG O TIRES IN CONIFER TO SEEK RESOLUTION. THE MANAGER STATED THAT OUR SHOCKS AND STRUTS WERE BAD AND HIS LEAD MECHANIC STATED THAT WE NEEDED THIS AFTER MARKET PART TO ALLOW THE CAMBER TO BE FURTHER ADJUSTED. AT THAT POINT WE ASKED TO SPEAK WITH A REGIONAL OR DISTRICT MANAGER WHO COULD ASSIST US. WE WERE REFERRED TO COOPER TIRE. COOPER TIRE, TOLD US THAT THESE ARE PRIVATE LABEL TIRES MANUFACTURED BY COOPER FOR TBC AND TO SPEAK WITH TBC AS THEY HANDLE ALL WARRANTY CLAIMS. TBC THEN TRANSFERRED OUR CALL TO BIG O CUSTOMER SERVICE. AS I MENTIONED TO [XXX], MY WIFE AND I ARE REALTORS AND WE PLACE CLIENTS IN THIS VEHICLE EVERYDAY. THIS CREATES ADDITIONAL LIABILITY FOR US, BIG O TIRE AND COOPER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607127June 30, 2014
ENGINE
WHILE IN A FAST-FOOD DRIVE-THRU LINE, MY CAR SHUT DOWN. I IMMEDIATELY TRIED TO RESTART THE CAR AND AFTER SEVERAL ATTEMPTS, IT TRIED TO TURN-OVER, BUT IT DIDN'T START. I DIDN'T WANT TO FLOOD THE ENGINE, SO I WAITED A FEW MINUTES. WHEN I TRIED AGAIN, IT STARTED RIGHT UP AND I HEADED STRAIGHT HOME THINKING I MUST HAVE SOME WATER IN MY GAS BECAUSE NO WARNING LIGHTS CAME ON. AFTER TALKING WITH MY HUSBAND, HE AGREED WITH MY ASSESSMENT AND PUT SOME DRY GAS IN THE TANK. I DROVE THE NEXT DAY, MONDAY, JUNE 23RD, WITH NO PROBLEMS, BUT TUESDAY, THE CAR SHUT DOWN AGAIN. IT TOOK A LONGER TIME TO RESTART AND THEN FINALLY I COULDN'T RESTART IT AND HAD TO GET IT TOWED TO OUR MECHANIC WHO TOLD US THAT THE ENGINE NEEDED TO BE REPLACED. HE ASSURED US THAT THERE WAS NOTHING WE COULD HAVE DONE TO PREVENT THIS FROM HAPPENING - ACCORDING TO OUR CAR MECHANIC, THE CAM SENSOR WAS ACTUALLY BURNT WHICH LED TO A CATASTROPHIC ENGINE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607130June 30, 2014
POWER TRAIN, ENGINE AND ENGINE COOLING
CRANKSHAFT PULLEY CAME LOOSE BOLT BROKE KIA HAS A PROBLEM WITH THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606637June 28, 2014
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
I BOUGHT MY KIA NEW IT HAS SPORTS PACKAGE , I HAVE HAD TO REPLAIN SHOP ALL THE TIME CE HEADLIGHTS 4 TIMES THE LAST 6 MONTHS IT HAS BEEN TOTAL MESS POWER STEERING PRESSURE HOSES BLEW OUT THEN IN MAY WENT TO AIR PORT PICKED UP DAUGHTER CAR WAS NOTHING NO START TOW TRUCK ..AUTO SHOP FIRST SAID PLUG IN READER SAID CRANK SHAFT SENSOR THEN IT SAID STARTER BAD SO REPLACED STARTER IT STARTS BUT IT NOW WHINES I TOOK IT BACK HE SAID IT IS THE STARTER BRAND . I AM ALWAYS WORRIED IF IT WILL START AND IF I HAVE LIGHTS I LOVE MY KIA BUT IT HAS HAD ELECTRIC PROBLEMS FROM DAY 1 KIA SHOULD RECALL 2005 DUE TO THIS . LAST NIGHT I WAS DRIVING AND IT WENT FROM REG DRIVE TO LOW IT HAS SHIFTER IT HAS BUTTON THAT HAS TO BE PUSHED IN TO CHANGE DRIVE OVER DRIVE LOW I NEVER PUSHED IT IT DID IT ON ITS OWN THERE IS A BIG PROBLEM WISH KIA WOULD STEP UP AND RECALL I WANT TO KEEP MY CAR IT IS WELL TAKEN CAR OF BUT I CANT KEEP POURING MONEY IN IT BIG $ LAST 6 MONTHS OVER 2500 IS THERE A WAY TO DO LAW SUIT I HAVE SEEN TONS PEP WITH HEADLIGHTS ISSUES SENTS I REPLACED MY FIRST ONES ALSO PAINT ON DOORS OPEN ALL GONE I NEVER EVEN USE BACK SEAT DOORS SO HOW IS IT COMING OFF IS THERE A LAWYER OUT HERE WHO OIWNS A KIA HELP...... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606381June 27, 2014
POWER TRAIN
I WAS PARKED IN A PARKING SPOT, PUT THE CAR IN REVERSE TO BACK OUT, WHEN I TRIED TO PUT IT IN DRIVE IT WOULDN'T SHIFT PAST NEUTRAL. IT HAS DONE THIS SIX TIMES IN THE LAST YEAR SINCE THE FIRST INCIDENT BUT HAS BECOME MORE FREQUENT. THIS LAST TIME, THE SAME THING OCCURRED EVERY TIME I PARKED (FOUR TIMES IN ONE DAY). ALSO THE ESC AND DBC LIGHTS COME ON WHEN THIS HAPPENS. I FINALLY DECIDED TO CALL THE DEALERSHIP AND SCHEDULE AN APPOINTMENT BECAUSE ON THIS SAME DAY, AS I WAS DRIVING ON THE HIGHWAY THE ESC AND DBC LIGHTS CAME ON AND STAYED ON UNTIL I PULLED OVER AND TURNED THE CAR OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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