Kia Sorento Complaints

10,397 consumer complaints on file.

#10749334August 18, 2015
ENGINE
TL* THE CONTACT OWNS A 2006 KIA SORENTO. WHILE DRIVING APPROXIMATELY 65 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE HOOD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HARMONIC BALANCE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749594August 18, 2015
ENGINE
THE CAR STARTED MAKING A SCRUBBING SOUND AND THE BRAKES WOULD NOT WORK. THE NEXT DAY THE BRAKES WORKED SCRUBBING SOUND CONTINUED AND WE WERE TOLD BY THE MECHANIC THAT THE ENGINE NEEDS REPLACING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749622August 18, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE DRIVING AT NIGHT THE HEADLIGHTS WILL GO OFF THEN COME BACK ON AFTER BEING OFF FOR APPROX 2 SECONDS. IT ALSO OCCURS SOMETIMES WHEN CHANGING LANES AND USING THE TURN SIGNALS. I FEEL THAT IT MAY BE A DEFECT IN THE TURN SIGNAL HEADLIGHT ASSEMBLY SWITCH ON THE STEERING COLUMN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749200August 17, 2015
ENGINE
WHILE DRIVING ALMOST HOME, (2-MILES) THE POWER STEERING STOPPED, WE PULLED INTO A GAS STATION, BARELY MISSING THE FUEL PUMPS. THE BELT CAME OFF. WHEN THE MECHANIC ASSESSED THE PROBLEM, IT WAS MUCH GREATER. THE HARMONIC BALANCER WAS LOOSE, AND THE DRIVE PIN TO THE CAM BELT GEAR HAD SHEERED OFF. THE REPAIRS WERE COSTLY $1300.00. THIS IS A DESIGN DEFECT AND HAS AFFECTED THOUSANDS OF KIA OWNERS. THE OWNERS ARE LIKE MYSELF AND DON'T KNOW WHAT TO DO, SO WE JUST PAY THE BILL.. KIA DENIES ANY ISSUES. THIS A HUGE KIA COVER UP! IT HAS BEEN A KNOWN DEFECT FOR A LONG TIME, AND KIA DOES NOT WANT TO PAY FOR ALL THE DAMAGES, AND I'M SURE THE ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749069August 17, 2015
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
I WAS DRIVING APPROXIMATELY 35-40 MPH AND MY CAR SUDDENLY LOST POWER WITH ALL THE DASH LIGHTS BRIEFLY COMING ON (BATTERY, OIL, ETC.). FORTUNATELY I WAS CLOSE TO A SIDE STREET AND WAS ABLE TO MAKE A HARD TURN AND COAST TO THE CURB. I WAITED A MINUTE AND WAS ABLE TO RESTART THE VEHICLE. I DROVE HOME AND THERE WAS ONE MORE INCIDENT WHEN THE CAR STARTED TO LOSE POWER (LIGHTS DIMMED) HOWEVER I PUSHED ON THE GAS AND IT POWERED UP AGAIN. I HAVE HAD THE LIGHTS DIM AND THE CAR SEEMINGLY LOSE POWER SEVERAL TIMES. JUST PRIOR TO THIS THE CAR TYPICALLY HESITATES WHEN YOU ARE GOING FULL SPEED AND THEN THE DIMMING OCCURS. I'VE HAD MY CAR IDLE AT STOP SIGNS AND AT TRAIN CROSSINGS AND HAVE NOT EXPERIENCED ANY POWER LOSS. IT ALWAYS SEEMS TO HAPPEN WHILE DRIVING 35-40 MPH OR MORE. I'VE HAD IT HAPPEN WHILE DRIVING 60-70 MPH ON THE HIGHWAY. I HAD A DIAGNOSTIC RUN ON THE CAR AT THE DEALERSHIP WITH NO CONCERNING RESULTS. I'VE HAD A MECHANIC I TRUST CHECK THE ALTERNATOR, THE SPARK PLUGS, FLUSH THE COOLANT, PUT IN FUEL CLEANER, ETC. AND HE CANNOT LOCATE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748410August 17, 2015
FORWARD COLLISION AVOIDANCE
2016 KIA SORENTO. CONSUMER WRITES IN REGARDS TO VEHICLE "FORWARD COLLISION WARNING" SYSTEM ISSUES. *SMD THE CONSUMER STATED THE FORWARD COLLISION WARNING SYSTEM DOES NOT APPLY THE BRAKES AUTOMATICALLY IN A NEAR CRASH SITUATION AND THE SYSTEM MAY NOT PROVIDE A WARNING WITH ENOUGH TIME TO HELP AVOID A CRASH. THE CONSUMER STATED THE WARNING SYSTEM WAS NOT DESIGNED LIKE ITS COMPETITORS AND HE BELIEVED KIA OVERSTATED THE FUNCTIONALITY OF THE PRODUCT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748976August 16, 2015
POWER TRAIN
WHILE DRIVING THE VEHICLE HOME AFTER BUYING IT, THE CLUTCH PEDAL BEGAN STICKING AFTER IT WAS DEPRESSED AND NOT ENGAGING, LEAVING THE VEHICLE UNPOWERED. I TRIED TAPPING THE PEDAL IN ORDER TO RELEASE IT- SOMETIMES THIS WORKED, SOMETIMES NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749008August 16, 2015
SUSPENSION
WHILE EXAMINING THE REAR SUSPENSION PRIOR TO REPLACING THE SHOCKS I SAW THAT THE UPPER CONTROL ARM BRACKETS ON THE REAR AXLE ARE BADLY RUSTED. THE LEFT IS SLIGHTLY WORSE. I DO NOT LIVE IN A RUST BELT AREA. WESTERN WASHINGTON TO BE SPECIFIC. THERE IS NO OTHER RUST OR CORROSION ON THIS CAR. THERE IS A DESIGN FLAW THAT ALLOWS WATER TO STAY IN THE AREA ABOVE THE AXLE AND CORRODE THE BRACKET. WHEN THE BRACKET BREAKS THE REAR AXLE IS NO LONGER HELD IN PLACE. THE CAR WILL BE VERY DIFFICULT TO STEER AND THE WHEELS COULD LOCK UP. THE ADDITION OF A WEEP HOLE AND AN ANTI-CORROSION COATING WOULD HAVE PREVENTED THIS. THERE ARE REPORTS HERE ON NHTSA WHERE THESE BRACKETS HAVE ROTTED AWAY AND FAILED CAUSING LOSS OF CONTROL OF THE VEHICLE. THIS IS A KNOWN DESIGN FLAW THAT IS JUST NOW APPEARING ON THE OLDER CARS. THERE ARE A MULTITUDE OF COMMENTS ON THE INTERNET WORLDWIDE. THERE WILL EVENTUALLY BE MORE OF THESE FAILURES AND THERE IS A POTENTIAL FOR FATAL ACCIDENTS FROM LOSS OF VEHICLE CONTROL. IN THE UK KIA HAS ACKNOWLEDGED THE PROBLEM AND HAS BEEN REPAIRING SORENTOS FOR FREE SINCE 2013. KIA USA NEEDS TO ACKNOWLEDGE THIS DESIGN FLAW AND ISSUE A RECALL BEFORE PEOPLE ARE KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748870August 15, 2015
AIR BAGS
I JUST BOUGHT THIS CAR FEW MONTHS AGO AS A USED CAR, WHENEVER I START THE CAR , PASSENGER AND DRIVER AIR BAGS LIGHTS IS ALWAYS ON. I WENT TO KIA SERVICE CENTER TO ADDRESS THE PROBLEM, THEY TOLD ME IT'S NOT INCLUDED ON A RECALL LIST, I EVEN SHOWED THEM A PAPER WHICH STATED A GROUP RECALL SC076. AND ALSO READ ON A KIA FORUM THAT THAT THERE IS ANOTHER RECALL WHICH IS SC045, STATING A GROUP RECALL ALSO. KIA MUST DO SOMETHING ABOUT IT BECAUSE IT'S MATTER OF LIFE & DEATH IF THEY DO NOT FIX THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748676August 14, 2015
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, THERE WAS A LOUD POP FROM THE SUN ROOF EXPLODING. THE SUN ROOF HAD SHARDS OF GLASS PROTRUDING AND NEEDED TO BE SECURED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE VEHICLE WAS TEMPORARILY REPAIRED WITH CARDBOARD BUT THE REPAIR FAILED. THE VEHICLE WAS THEN TAKEN TO A SECOND DEALER FOR THE SAME TEMPORARY REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 35,582.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748707August 14, 2015
SEATS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2013 KIA SORENTO. APPROXIMATELY TWO WEEKS AFTER THE CONTACT PURCHASED THE VEHICLE, SHE BEGAN SMELLING TAR. THE VEHICLE WS TAKEN TO THE DEALER, BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE RECURRED AND THE HEADLIGHTS BURNED OUT. THE DEALER REPLACED THE HEADLIGHTS AND STATED THAT THERE WAS A RECALL; HOWEVER, THE CONTACT DID NOT RECEIVE ANY RECALL NOTICE. APPROXIMATELY THREE WEEKS AGO, THE FAILURE RECURRED AND THE DRIVER SEAT BEGAN TO BURN, JAMMING THE DRIVER SIDE DOOR. THE CONTACT CALLED 911 AND THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED AWAY BY THE INSURANCE COMPANY. THE VIN AND NHTSA CAMPAIGN NUMBER WERE UNAVAILABLE. THE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10748133August 12, 2015
STRUCTURE:BODY, SUSPENSION, STEERING
TL* THE CONTACT OWNS A 2003 KIA SORENTO. WHILE DRIVING AT 55 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO TURN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HARMONICA BALANCE IN THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. IN ADDITION, THE CONTACT NOTICED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HARMONICA BALANCE NEEDED TO BE REPLACED AND THE REAR AXLE CORRODED AND NEEDED TO BE WELDED. THE VEHICLE WAS REPAIRED; HOWEVER, WHILE AT AN INDEPENDENT MECHANIC FOR ROUTINE SERVICE, THE MECHANIC STATED THAT THE SUBFRAME WAS CORRODED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747488August 10, 2015
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT UPON ENTERING THE VEHICLE, THE DRIVER FRONT AND PASSENGER FRONT SIDE DOORS FAILED TO OPEN. THE VEHICLE WAS DRIVEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE LATCH ASSEMBLY KIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747637August 10, 2015
STEERING
TL* THE CONTACT OWNS A 2006 KIA SORENTO. THE CONTACT STATED THAT WHILE TRAVELING 60 MPH, THERE WAS A SUDDEN LOSS OF POWER STEERING AND THE STEERING WHEEL LOCKED WITH NO WARNING. THE VEHICLE WAS MERGED OVER TO THE SIDE OF THE ROAD AND THE CONTACT WAS ABLE TO RESTART THE VEHICLE WHICH RESET THE COMPUTER. THE CONTACT STATED THAT THE VEHICLE WAS MAKING AN EXTREMELY LOUD ABNORMAL NOISE WHEN THE FAILURE OCCURRED. THE VEHICLE WAS PARKED AT THE CONTACTS RESIDENCE. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND INDICATED THAT A BOLT FRACTURED INTO THE CRANK SHAFT. THE VEHICLE WAS TOWED TO A REPAIR SHOP FOR FURTHER DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747107August 7, 2015
VISIBILITY:SUN/MOON ROOF ASSEMBLY
DRIVING ON ROUTE 55 S IN NEW JERSEY AROUND 3:00 PM , SUNNY DAY BETWEEN EXIT 53 A AND 53 B WINDOWS UP SUN ROOF CLOSED AND AIR CONDITIONING ON WHEN ALL OF A SUDDEN OUR SUN ROOF IMPLODED ONTO MY WIFE AND I. WE WERE IN THE PASSING LANE AT THAT TIME AND HAD TO THINK QUICK AS TO WHAT JUST HAPPENED AND PROCEEDED TO REMOVE OURSELVES FROM THE HIGHWAY AND OFF TO THE SIDE . WE CALLED OUR INSURANCE COMPANY LOOKING FOR ADVICE ON WHAT TO DO, BUT THEY WERE NOT ABLE TO RECOMMEND ANY SO WE THEN CALLED 911 AND THE OPERATOR THERE CONTACTED SOMEONE FORM NJDOT WHO RESPONDED TO OUR NEEDS . MY WIFE AND I WERE COVERED IN GLASS WITH A FEW CUTS AND BRUISES BUT NOTHING TO SERIOUS COMPARED TO LOSING CONTROL OF YOUR VEHICLE AND CREATING A NIGHTMARE FOR POTENTIALLY MANY OTHERS AND OURSELVES . WE STARTED TO REMOVE THE GLASS AND WHEN HELP ARRIVED HE HAD SOME DUCT TAPE SO WE COULD TAPE THE SUN VISOR WHICH IS ONLY CLOTH CLOSED . WE JUST STARTED OUR VACATION AND WHAT A RIDE SO FAR ! AFTER THE NJDOT MAN HELPED TO GET US SECURED AS GOOD AS HE COULD WE TRAVELED TO OUR DESTINATION AND STOPPED BY A HOME DEPOT TO PURCHASE A MOVERS CARDBOARD BOX , HEAVY CONTRACTOR DEBRIS BAGS AND MORE DUCT TAPE TO BUTTON EVERYTHING UP . WE THEN CONTACTED KIA CUSTOMER SERVICE TO ADVISE OF THE OCCURRENCE. UPDATED 09/17/15*LJ...UPDATED 10/27/15 *BF *CN
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10746743August 6, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, MAKING A LEFT TURNED AND DEPRESSING THE ACCELERATOR PEDAL, A RIDDLING NOISE EMITTED FROM THE VEHICLE. THE VEHICLE FAILED TO GO FORWARD. THE VEHICLE WAS TOWED TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,700. MA 10/2 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746394August 5, 2015
STRUCTURE:BODY, WHEELS, EXTERIOR LIGHTING
WHEN TRYING TO OPEN THE DRIVERS DOOR, THERE WAS A LOUD POP AND THE DOOR WAS UNABLE TO BE OPENED FROM THE OUTSIDE. THIS IS A MAJOR ISSUE IN THE EVENT OF AN EMERGENCY OR AN ACCIDENT. I'VE GONE TO THE KIA DEALER AND THEY ARE QUOTING AN OUTRAGEOUS AMOUNT JUST TO TAKE A LOOK AT THE ISSUE. THIS IS INCONVENIENT WHILE I TRAVEL TO AND FROM WORK, AS I HAVE TO CLIMB THROUGH THE PASSENGER SIDE IN ORDER TO GET IN THE CAR! THE PROBLEM INITIALLY BEGAN DECEMBER OF 2014, AND MY FATHER HAD TO LEAVE A STICK OR A WIRED HANGER ON THE FLOOR BOARDS SO THAT WHEN ENTERING THE VEHICLE I WOULD LEAN IN THROUGH EITHER THE PASSENGER OR REAR DRIVERS DOOR TO OPEN THE DRIVER DOOR. ON 8/4/15, THE DOOR HAS STOPPED WORKING COMPLETELY. THIS IS OBVIOUSLY A MANUFACTURING ISSUE AS THE SAME THING HAS HAPPENED TO THE REAR PASSENGER DOOR AS WELL. I HAVEN'T FOUND AN INDEPENDENT REPAIR PERSON THAT CAN ACTUALLY FIX THIS ISSUE AND IT'S SOMETHING THAT NEEDS ATTENTION ASAP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746006August 4, 2015
SERVICE BRAKES, ENGINE, ELECTRICAL SYSTEM
KIA SORENTO 2006. CRANK SHAFT BOLT SHEARED OFF. TOTAL CONTROL OF VEHICLE LOST. CAN NOT DRIVE VEHICLE. CONTACTED KIA MOTORS WHO STATED THEY KNOW THIS HAPPENS. EXACT WORDS OF PERSON ON PHONE WERE "YOU SHOULD HAVE REPLACED THE CRANK SHAFT BOLT WITH AN UPGRADED MODEL". AS I AM A PRIVATE OWNER AND NEVER GOT ANY INFORMATION FROM KIA THIS WAS NEVER DONE. THE DEALERSHIP WAS HELPFUL IN THAT THEY SAID THEY WOULD LOOK AT THE VEHICLE FOR A FEE, IN WHICH CASE THEY STATED THAT THEY COULD FIX IT FOR A LARGE AMOUNT AND THAT IT WAS THE CRANK SHAFT BOLT WHICH WAS THE PROBLEM. LOL I ASKED THEM IF THEY WERE GOING TO PUT IN THE UPGRADED VERSION I WAS TOLD ABOUT, AND THEY SAID THEY ONLY HAVE ONE KIND WHICH IS THE ORIGINAL PART. AFTER SEVERAL CONVERSATIONS WITH MECHANICS AT THE DEALERSHIP AND OUTSIDE MECHANICS THE VEHICLE HAS BEEN NON-OPERATIONAL AS IT IS TOO MUCH MONEY TO FIX A PROBLEM THAT IS NOT BEING ADDRESSED AND IS NOT SAFE FOR THE ROAD. AS A KIA OWNER OF MORE THAN 2 OF THEIR VEHICLES I AM HIGHLY UPSET AS THIS COMPANY HAS TOOK NO ACTION IN SUCH A HUGE PROBLEM. STAND BY YOUR PRODUCT KIA. I STOOD BY YOU BUYING MORE THAN 2 CARS OVER THE LAST DECADE. THAT IS UP IN THE AIR NOW AS KIA REFUSES TO STEP UP TO THE PLATE. KIA SHOULD FIX THIS PROBLEM AND THIS VEHICLE SHOULD BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746169August 4, 2015
SERVICE BRAKES, STEERING
I PRESSED ON MY BRAKES TO AVOID HITTING THE CAR IN FRONT OF ME. THE CAR VEERED LEFT AND STARTED TO SWERVE. IT STARTED SPINNING OUT OF CONTROL.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10745802August 3, 2015
POWER TRAIN, ENGINE
THE VEHICLE'S POWER STEERING DIDN'T WORK, AND IT WAS RARELY DRIVEN AFTER TRANSMISSION REPAIR AT A KIA DEALER. LOOKING UNDER THE HOOD SHOWED THAT THE BELTS WEREN'T MOVING. THE CRANKSHAFT PULLEY WAS ATTACHED BUT NOT STRAIGHT; OFFSET. I CALLED THE DEALER AND THEY SAID THE CRANKSHAFT BOLT BREAKING IS A COMMON PROBLEM IN THESE VEHICLES. IS/WAS THERE A RECALL FOR THIS? THIS IS A POTENTIALLY DANGEROUS SITUATION. LUCKILY THE VEHICLE WASN'T DRIVEN FAR WHEN THE PROBLEM WAS NOTICED. MA 10/8 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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