Kia Sorento Complaints

10,397 consumer complaints on file.

#11253958September 8, 2019
ENGINE
BEARING WORE OUT AND CAUSED MY BLOCK TO BREAK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253766September 7, 2019
ENGINE
THERE IS I RECALL ON THE SAME YEAR MAKE AND MODEL OF MY CAR EXCEPT THE ENGINE THEY SAY IS THE OR CYLINDER AND NOT THE 6 BUT I HAVE HAD A BLOWN HEAD GASKET SINCE I BOUGHT A CAR FROM A DEALERSHIP CERTIFIED PRE OWNED AND STILL PAYING ON IT HOWEVER MY CALL GETS SO HOT THAT I HAVE TO PULL OVER A LOT TO LET IT COOL OFF AND I PUT ALOT OF MONEY IN ANTIFREEZE AND WATER. THEY WILL NOT WORK WITH ME AT KIA DEALERSHIP THEY ARE SAYING THERES NO RECALL ON THE V6 ONLY 4 CYLINDER AND I DONT HAVE $3200.00 TO JUST PAY FOR IT TO BE DONE. BECAUSE OF THE SAME SIDE OF THE HEAD GASKET BEING BLOWN AS THE RECALL ON THE 4 CYLINDER AS FOR THAT THE RECALL IS MADE BECAUSE OF CATCHING FIRE BECAUSE THE HEAD THAT IS BLOWN IN THE RECALL IS SAME ONE AS MINE AGAINST THE FIRE WALL AND IT GETS SUPER HOT LIKE IT'S GONNA CATCH FIRE AT YOUR FEET ON THE INSIDE LIKE THE 4CYLINDERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253924September 7, 2019
SEATS
THE LEVERS ON BOTH MY MIDDLE SEATS DO WORK, SO I CAN'T LAY MY SEATS DOWN OR GET IN THE THIRD ROW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253617September 6, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE IN TRAFFIC, THE VEHICLE DECELERATED AND LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO VICTOR VALLEY KIA (14644 VALLEY CENTER DR, VICTORVILLE, CA 92395, (760) 955-0046) WHERE IT WAS DIAGNOSED; HOWEVER, THE CONTACT DID NOT RECEIVE THE RESULTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253644September 6, 2019
POWER TRAIN
I NOTICED AN ENGINE/ TRANSMISSION HESITATION PROBLEM. I CURRENTLY HAVE 6500 MILES ON MY 2019 SORENTO EX V6 AWD.. WHEN I TOOK IT TO THE DEALER FOR AN OIL CHANGE I TOLD THEM ABOUT THE HESITATION ESPECIALLY IN ECO AND SMART MODES. SOMETIMES IT HESITATES INITIALLY FROM A STOPPED POSITION BUT THE REAL CONCERN IT HESITATES AFTER YOU PULL INTO AN INTERSECTION WHICH IS VERY DANGEROUS BECAUSE IT PREVENTS YOU FROM DRIVING AWAY FROM ONCOMING TRAFFIC. THIS IS A HUGE SAFETY PROBLEM. I MENTIONED THIS TO TWO KIA EMPLOYEES AND THEY SAID THAT THEY HAD THE SAME PROBLEM WITH THEIR KIA VEHICLES. THE SERVICE DEPARTMENT SAID THEY CHECKED MY VEHICLE AND DID NOT FIND A PROBLEM BUT THE 'RESET' THE TRANSMISSION COMPUTER. IT DID NOT FIX THE PROBLEM. THERE ARE TWO OTHER SIMILAR COMPLAINTS LISTED ON THIS SITE AND MANY REPORTS OF THIS ON THE KIA SORENTO FORUM. THIS PROBLEM IS WELL DOCUMENTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253363September 5, 2019
FUEL/PROPULSION SYSTEM
UNDER THE RECALL, A FUEL LEAK WAS REPAIRED. THE SAME LEAK IN THE SAME PLACE AGAIN WITHIN 7 MONTHS. DEALER SLOW TO CALL BACK AND ARRANGE AN INSPECTION. CANNOT DRIVE CAR AS IT IS UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253395September 5, 2019
EXTERIOR LIGHTING
WHILE DRIVING DOWN THE ROAD AT NIGHT AND THE HEADLIGHTS SET TO AUTO, THEY WILL RANDOMLY TURN OFF ON THEIR OWN. I HAVE ALMOST BEEN IN A HEAD ON COLLISION BECAUSE OF THIS. TURNING THE LIGHT CONTROL MANUALLY TO EITHER OFF OR MANUAL ON AND THEN BACK TO AUTO GETS THEM BACK ON. HOW CAN SUCH A SAFETY ISSUE NOT BE ADDRESSED? I SEE POSTS ABOUT THIS ALL OVER THE INTERENT - ESPECIALLY FOR THE 2017 MODEL. THE DEALERSHIP WANTS TO CHARGE ME $500 TO REPLACE THE WIRING! THE VEHICLE HAS UNDER 35K MILES. PLEASE APPROACH KIA AND HAVE THEM ISSUE A RECALL FOR THIS ISSUE. PEOPLE WHO LIVE IN RURAL AREAS WITHOUT LIT ROADS CAN BE SERIOUS INJURED - ESPECIALLY IF ITS THE FIRST TIME IT OCCURS AND THEY ARE NOT PREPARED TO FIDDLE WITH THE LIGHT CONTROL TO GET IT OPERATING AGAIN. DATE PROVIDED IN THE FORM REPRESENTS THE MOST RECENT OCCURRENCE OF THE ISSUE - NOT THE ONLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253490September 5, 2019
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
ON FRIDAY EVENING 30 AUGUST WHILE DRIVING AT HIGHWAY SPEED ON I-66 IN NORTHERN VA THE HOOD INEXPLICABLY OPENED UP ON OUR 2011 KIA SORENTO. THE SECONDARY HOOD LATCH HAD APPARENTLY FAILED AND THE HOOD VIOLENTLY SMASHED AGAINST THE WINDSHIELD AND ROOF. BY SOME MIRACLE, THE WINDSHIELD DID NOT SHATTER AND I WAS ABLE TO GET THE VEHICLE TO THE SHOULDER ON A NOTORIOUSLY CONGESTED AND ACCIDENT-PRONE HIGHWAY WITHOUT CAUSING AN ACCIDENT, THUS PREVENTING INJURY OR DEATH TO MYSELF AND OTHERS. WHEN KIA CONSUMER ASSISTANCE (CA) OPENED ON 3 SEPTEMBER (AFTER LABOR DAY) I FILED A CASE (#13336462). I HAD CONFIRMED ONLINE THAT THERE WERE NO OPEN RECALLS ON OUR SORENTO BUT NOTED THERE WAS A RECALL (SC134) ON THE 2006-2014 KIA SEDONA HOOD LATCH BECAUSE OF THE DANGER OF THE HOOD OPENING WHILE DRIVING THAT COULD RESULT IN A CRASH. I DROVE THE SORENTO TO OURISMAN KIA IN CHANTILLY, VA WHERE THE SERVICE DEPARTMENT CONFIRMED THE HOOD LATCH HAD FAILED AND REPORTED THIS TO KIA CA. DESPITE OWNING 3 KIA VEHICLES AND CALLING TO SPEAK WITH 3 DIFFERENT INDIVIDUALS AT KIA CA (LISA, ANNETTE, JEREMY) AS NOBODY WOULD RETURN OUR CALLS TO PROVIDE UPDATES OVER 3 DAYS, NONE OF THESE FACTS ABOUT THE POTENTIAL LETHAL VULNERABILITY MATTERED TO KIA WHO REFUSED TO COVER THE COST OF REPAIRS BECAUSE OUR 2011 SORENTO IS OUTSIDE OF THE 100,000 MILE WARRANTY BY 18,000 MILES. KIA CA DID NOT CARE THAT THE SAME FAULTY PART WAS ALREADY RECALLED ON A DIFFERENT KIA VEHICLE. KIA CA APPEARED UNCONCERNED WITH THE VERY REAL POSSIBILITY THAT THEIR FAULTY PRODUCT CAN CAUSE SERIOUS INJURY AND EVEN DEATH. THANK GOD MY WIFE OR CHILDREN WERE NOT DRIVING THE SORENTO AT THE TIME OF THE HOOD LATCH FAILURE. I IMPLORE THE NHTSA WORK TO HOLD KIA ACCOUNTABLE TO RECTIFY THIS VERY DANGEROUS SITUATION AND EXTEND THE HOOD LATCH RECALL TO THE 2011 KIA SORENTO BEFORE THERE ARE INNOCENT VICTIMS. PLEASE DON'T LET KIA MEAN 'KILLED IN ACCIDENT.'
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253513September 5, 2019
ENGINE
WHEN I WAS DRIVING MY 2013 KIA SORENTO DOWN THE HIGHWAY THE ENGINE STARTED TO RATTLE AND I WAS LOSING POWER IT WOULD NOT GO WHEN I STEP ON THE GAS THEIR WAS NO CHECK ENGINE LIGHT OR ANYTHING ON THE THE DASH LIGHTING UP SAYING THEIR WAS SOMETHING WRONG WITH THE ENGINE WHEN IT QUIT RUNNING ONLY THEN THE DASH LIGHTS CAME ON AFTER IT ALREADY DIED I WAS ONLY GOING 50 MPH IT IS A GOOD THING IT DID NOT DIE AT THE INTERSECTION THIS CAR ONLY HAS 55,448 ON IT AND I WAS TOLD BY THE KIA DEALERSHIP THAT IT WILL NEED A NEW ENGINE THAT WILL COST OVER 6,000 DOLLARS TO FIX IT. THE SERVICE DEPARTMENT AT THE DEALERSHIP HAS NOT PROVIDE A COPY OF THE SERVICE ORDER STATING WHAT IS WRONG WITH THE SORENTO, EVEN THOUGH WE HAVE REQUESTED ONE TO SEND WITH THIS CORRESPONDENCE SEVERAL TIMES. I CALLED KIA AND THEY WERE NO HELP AT ALL. THEY MAKE UNSAFE CARS AND WILL NOT HELP YOU AT ALL. DO YOURSELF A FAVOR AND DO NOT BUY A KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253115September 4, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2015 KIA SORENTO. WHILE DRIVING APPROXIMATELY 55-60 MPH, THE SUN ROOF SHATTERED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO A STATE BARRACKS TO BE INSPECTED AND WAS INFORMED BY THE STATE TROOPER THAT THERE WERE NO SIGNS OF ROAD DEBRIS CONTACT PRIOR TO THE SUN ROOF SHATTERING. THE VEHICLE WAS THEN TAKEN TO KIA OF DARTMOUTH (LOCATED AT 143 FAUNCE CORNER RD, DARTMOUTH, MA 02747, (508) 999-2542) TO BE INSPECTED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 41,000. CLAIM DOCUMENTS XXXXXXXXXXXXXXXX ATTACHED. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253228September 4, 2019
EXTERIOR LIGHTING
WHILE DRIVING DOWN THE ROAD MY HEADLIGHTS WILL OCCASIONALLY GO OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253261September 4, 2019
POWER TRAIN
I BOUGHT THE CAR NEW AND AS SOON AS I HIT 60,000 MILES IT BECAME ALMOST UN DRIVABLE ON THE HIGHWAY. WHILE IN DRIVE AND UPWARDS OF 50 MPH THE VEHICLE COMPLETELY LOSES POWER AND THE GAS PEDAL BECOMES UNRESPONSIVE. CAN NOT ACCELERATE AT ALL. I HAVE TO PULL OVER AND SHUT THE VEHICLE OFF BEFORE IT WILL ACCELERATE AGAIN. IT HAS ALMOST GOT ME INTO MANY CRASHES, MORE THAN I CAN COUNT. I HAVE TAKEN IT TO KIA, THEY WILL NOT DIAGNOSE. HOWEVER A RECALL WITH AN IDENTICAL PROBLEM TOOK PLACE FOR THE SAME MODEL YEAR BUT MINE WAS MANUFACTURED 2 MONTHS OUT OF THEIR RECALL DATES SO I'M S OUT OF LUCK? MANY PEOPLE REPORT THE SAME MALFUNCTION. KIA KNOWS ABOUT THE PROBLEM BUT WILL NOT EVEN DIAGNOSE THE SPECIFIC PROBLEM SO I CAN GET IT FIXED. THE DEALER TRIED TALKING ME INTO TRADING IT IN FOR A NEW ONE AND THEY WOULD FIND THE PROBLEM AND FIX IT. I TOLD HIM I WILL NEVER OWN A KIA AGAIN. IT IS A DANGER TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253262September 4, 2019
WHEELS
ALL 4 TIRES ON 2016 KIA SORENTO ARE DRY ROTTING AT VERY FAST PACE. THE TIRES ARE MICHEL8N PREMIER LTX 235 55/R19 M&S WHICH SHOULD LAST 60,000 MILES. I AM AT 39,600 AT CURRENT TIME. DRY ROT IS VERY APPARENT ON EACH TIRE. I BOUGHT THIS VEHICLE BRAND NEW W TIRES AS NOTED ON IT AT KIA DEALERSHIP IN NEWPORT NEWS VA IN 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252961September 3, 2019
POWER TRAIN
MY 2019 V6 KIA SORENTO STUMBLES AND HESITATES UNDER PART THROTTLE, LOW RPM, ACCELERATION REGARDLESS OF SPEED. IT'S MORE NOTICEABLE IN CITY DRIVING, BUT IS PRESENT WHEN TRAVELING ON THE HIGHWAY. KEEPING THE TRANSMISSION IN 'SPORT' MODE REDUCES THE SEVERITY, BUT DOES NOT ELIMINATE IT. WHEN I PLACE THE GEAR SELECTOR IN MANUAL MODE, AND LOCK IN A HIGHER (NUMERICALLY) GEAR, I CAN DUPLICATE THE HESITATION. I HAD MY DEALERSHIP REFLASH THE LOGIC CONTROLLING THE TRANSMISSION, PER A TSB, BUT THAT ONLY PARTIALLY ADDRESSED THE ISSUE SO IT MAY BE A COMBINATION OF FUEL DELIVERY/AUTOMATIC GEAR SELECTION. I BELIEVE IT'S MORE OF A FUEL DELIVERY PROBLEM, THOUGH. SOMETIMES THE HESITATION IS SUCH THAT IT PREVENTS PROMPT ACCELERATION, POSING A SAFETY CONCERN. I'VE USED VARIOUS FUEL SYSTEM CLEANERS DESIGNED FOR GDI ENGINES WITH LIMITED SUCCESS. MY VEHICLE HAS 13K MILES ON IT, AND IT HAS PERFORMED IN THIS MANNER SINCEI BOUGHT IT APX. 2K MILES, AND TWO MONTHS, AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252975September 3, 2019
AIR BAGS, SEATS, UNKNOWN OR OTHER
RECEIVED EXTENDED WARRANTY INFORMATION REGARDING MY AIRBAG LIGHT BROUGHT THIS IN TO HAVE THE CLOCK ASSEMBLY SPRING REVIEWED AND IT WAS REPLACED BUT THEN WAS TOLD I HAD TO PAY $2000 TO HAVE THE PASSENGER SEAT CHANGE TO HAVE THE SENSOR GO OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252733September 2, 2019
ENGINE, POWER TRAIN, SUSPENSION
TRANSMISSION PROBLEMS LIKE NOT GETTING INTO GEAR OR JERKING WHEN SHIFTING AND ENGINE SEEM TO LOOSE POWER OR NOT HAVE ENOUGH ALSO THERE IS A NOISE THE A/C MAKING A RATTLING NOISE AND VIBRATING .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252756September 2, 2019
AIR BAGS
FRONT PASSENGER SEAT OCCUPANT AIRBAG SENSOR MAT FAILED. THE AIRBAG LIGHT CAME ON WITHOUT CAUSE. TOOK THE CAR TO THE DEALERSHIP AND THEY DIAGNOSED THE PROBLEM. MY RESEARCH SHOWS THAT THIS IS A SYSTEMIC PROBLEM WITH KIA'S. MANY KIA'S HAVE ALREADY BEEN RECALLED. IT DOES NOT APPEAR THAT THIS MODEL HAS BEEN RECALLED AS OF YET. PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252752September 2, 2019
ENGINE
WHEN TRYING TO SPEED UP TO MERGE ONTO THE HIGHWAY MY CHECK ENGINE LIGHT CAME ON BLINKING AND MY CAR WAS CHUGGING AND WOULD NOT GO PAST 2 RPMS. SECOND TINE THIS HAS HAPPENED SINCE BOUGHT MY CAR AT THE BEGINNING OF AUGUST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252773September 2, 2019
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
WHEN TRAVELLING ON A HIGHWAY AT SPEEDS OF 70-73 MPH, AFTER 45 MINUTES TO ONE HOUR OF DRIVING THE CAR SHUTS ITSELF OFF. THE CAR STOPS COMPLETELY, THE ENGINE SHUTS ITSELF OFF, THERE IS NO POWER STEERING, AND NO AIR CONDITIONING AND NO LIGHTS. THE RADIO CONTINUES TO WORK, WHICH OF COURSE IS THE LEAST OF MY CONCERNS. AFTER PULLING OVER TO THE SIDE OF THE ROAD AND WAITING FOR SEVERAL MINUTES THE CAR WILL START BACK UP AGAIN...UNTIL IT DOESN'T. THE KIA DEALERSHIP HAS BEEN UNABLE TO DETERMINE WHAT THE PROBLEM IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252805September 2, 2019
STEERING
HEARING CLICK WHEN TURNING STEERING WHEEL WHEN DRIVING TOOK IT TO THE DEALER AND THEY CAN'T FIND THE PROBLEM SEEMS LIKE IT'S GETTING WORSE EVERY DAY WE PAID LOT OF MONEY FOR THIS VEHICLE AND IT'S EVERY DAY CAR WE ARE SO AFRAID FOR OUR SAFETY IS NOT TIE ROD OR AXLE WE ASK OTHER MECHANIC DEALER TOLD US THAT NOTHING IS WRONG WITH OR SUV BUT I PROVE THEM THAT CAR IS MAKING BIG CLICK ONCE WHEN YOU TURN THE WHEEL IT DOES IT ON BOTH SIDES CAN SOMEBODY PLEASE HELP US! IT'S BEEN GOING ON SINCE WE BUY IT BUT IT'S GETTING LOUDER AND TO BE HONEST DOESN'T FEEL SAFE OR COMFORTABLE SPECIALLY DRIVING IT WITH KIDS IN IT WE ARE THINKING TO GET A LAWYER AND SUE THE DEALER WE HAVE NO CHOICE WE PAID THIS CAR LOT OF MONEY AND WE EXPECTING TO BE SAFE FOR OUR FAMILY WHY YOU SELLING SOMETHING IF IS NOT SAFE FOR OTHERS TO USE SOMEBODY HAS TO TAKE RESPONSIBILITY FOR IT !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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