Kia Sorento Complaints

10,397 consumer complaints on file.

#11267196October 8, 2019
ENGINE
UPON INITIATING AND ATTEMPTING TO ACCELERATE FROM A STOPPED POSITION WHEN A LIGHT TURNED GREEN ALL THE DASH LIGHTS WENT BERSERK, THERE WAS A LOUD POP, FOLLOWED BY SMOKE COMING FROM THE HOOD OF THE CAR. THE CAR DIED AND WAS ABLE TO BE RESTARTED FOR A SINGLE SMALL ACCELERATION TO THE SHOULDER. THICK SMOKE THEN ENGULFED THEN ENGULFED THE HOOD AND CONTINUED FOR 15 MINS. UPON BEING TOWED, THE MECHANICS CONFIRMED ALL FLUID LEVELS WERE NORMAL HOWEVER THE ENGINE IS FULLY SEIZED, UNABLE TO BE CRANKED BY HAND. THE VEHICLE WAS PURCHASED AS CERTIFIED PRE-OWNED. IN FACT, THE DEALERSHIP OWNER'S NEIGHBOR HAD PREVIOUSLY OWNED THE VEHICLE AND IT WAS EXCEPTIONALLY MAINTAINED. UNDER MY OWNERSHIP ALL REGULARLY SCHEDULED MAINTENANCE VISITS HAVE BEEN MADE AND THE OIL CHANGED APPROXIMATELY EVERY 5,00 MILES. IN APRIL 2018 A KNOCKING SOUND WAS PRESENT AND THE CHECK ENGINE LIGHT CAME ON RESULTING IN THE DEALERSHIP REPLACING THE CVT CONTROL VALVE, VALVE-OIL CONTROL, CVVT, GASKET OUTLET AND ROCKER COVERS, O-RING, BOLT FLANGES, AND MORE. ALL OF WHICH RELATE TO THE KNOWN (THOUGH UNDISCLOSED TO ME) ISSUES WITH THE GDI ENGINES. THE VEHICLE IS CURRENTLY UNUSABLE WITH A SEIZED ENGINE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11266684October 7, 2019
ELECTRICAL SYSTEM
OCCASIONALLY THE AIR CONDITIONING BLOWS ON THE FLOOR, EVEN THOUGH THE CONTROLS ARE SET FOR UPPER VENTS. SEEMS TO HAPPEN ON TRIPS MORE THAN 2 HOURS. ONCE YOU TURN OFF VEHICLE FOR ABOUT A HALF HOUR AND THEN RESTART IT, IT SEEMS TO CORRECT ITSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266566October 6, 2019
ENGINE
2013 KIA SORENTO ,,, 120,000 MILES ONE OWNER, REGULAR MAINTANCE ON TIME. ENGINE FAILED ON HYWAY , MY MECHANIC SAID ITS A RECSLLED ENGINE. TOWED TO KIA , AFTER TWO MONTHS OF BACK AND FOURTH PHINE CALLS, KIA SAID ITS NOT A RECALLLED ENGINE. THE PROBKEM IS KIA SENT NOBODY TO INSPECT ENGINE , AND THEY RUN YOU AROUND ON PHONE. NOT HAPPY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266654October 6, 2019
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I WAS DRIVING WHEN I HEARD A CLUNKING NOISE, AND MY TRUCK SHIFTED. SO I PULLED OVER TO SEE THE MY REAR LOWER ARM FELL FROM SUBFRAME CORRSION DUE TO HEAVY SALT USE HERE IN WI. I HAD TO GET CAR TOWED HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266658October 6, 2019
ELECTRICAL SYSTEM
CHECK HEADLIGHT (LOW) PASSENGER SIDE LOW BEAM LIGHT WENT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266538October 5, 2019
POWER TRAIN
WHILE DRIVING AROUND TOWN TRAVELING APPROXIMATELY 35 MPH I WENT TO ACCELERATE AND THE RPMS WENT UP BUT THERE WAS NO INCREASE ACCELERATION. I MOMENTARILY LIFTED MY FOOT OFF THE GAS AND THEN ATTEMPTED TO ACCELERATE AGAIN AND THE CAR ACCELERATED. THIS IS THE THIRD TIME IT HAS HAPPEN IN THE PAST THREE MONTHS. THE VEHICLE HAS 43,237 MILES ON IT AND I HAVE OWNED IT FOR THE PAST FIVE MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265921October 3, 2019
ENGINE, POWER TRAIN
2016 KIA SORENTO WITH 67,000 MILES HAD FLASHING CHECK ENGINE LIGHT. CAR WAS TOWED TO THE KIA DEALERSHIP IN WHICH THE SERVICE ADVISOR SAID THE FUEL INJECTOR WAS BROKEN WHICH SPILLED FUEL INTO THE MOTOR CAUSING $7,800.00 OF DAMAGE. THE DIAGNOSIS SIS NOT AND WILL NOT DETERMINE IF IT IS A FAULTY INJECTOR AND KIA WILL NOT PARTICIPATE IN COVERING THE OTHER PARTS EFFECTED IN THE WARRANTY. THEY OFFERED A GOOD GRACE ASSISTANCE FOR $2,500 BUT OFFERED A HIGHER PRICE ON THE PARTS SAYING THEY ARE PARTS COVERED IN A FACTORY MANUFACTURING WARRANTY. REGARDLESS I NEVER HAD SYMPTOMS OF A WORN FUEL INJECTOR AND BELIEVE THE FUEL INJECTOR IS AND WAS FAULTY AND SHOULD BE INVESTIGATED FURTHER. THE KIA MANAGERS BELIEVE THIS IS NORMAL FOR CARS AND THAT THEY WILL NOT COMPLY WITH THE WARRANTY BECAUSE OF THE INJECTOR CAUSING THE DAMAGE. THE INJECTOR IS NOT COVERED IN THE LIMITED 100,000 MILE WARRANTY. THIS HAPPENED ON MONDAY SEPTEMBER 16, 2019 AND WAS ON A ACCESS ROAD 5 MILES AWAY FROM MY HOME. CURRENTLY THE CAR IS AT THE DEALERSHIP WHILE I WAIT FOR THE NEXT SUPERVISOR FROM KIA CORPORATE CALL ME IN REGARDS TO THE FINAL OFFER ON THIS REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265979October 3, 2019
AIR BAGS
ELECTRICAL FAILURE OF PASSANGER SIDE DASH AIRBAG. FROM DEALERSHIP INSPECTION: 'AIRBAG LIGHT ILLUMINATED. SCANNED CODES RETURNED CODE B1764 OCS MAT DEFECT, PERFORMED TEST ON BODY SENSOR AND FOUND NO VOLTAGE GOING TO OCS MAT AND SRSCM MODULE, WILL NEED TO REPLACE MODULE AND MAT. TOTAL $3,058.' FURTHER CONVERSATION WITH TECHANICAN: NO PHYSICAL DAMAGE, LIKELY FAULTY WIRES OR FAILED ELECTRICAL COMPONENT. UNFORTUNATELY, ONLY OPTION TO REPLACE THE PASSANGER MODULE. UNCLEAR IF AIRBAG WILL STILL OPERATION IS COLISSION. OWNER OPINION: IF AIRBAG ASSEMBLY IS FAILING IN THIS MANNER, IT SHOULD BE RECALLED. OTHERWISE, PASSANGERS ARE AT RISK. YEAR: 2013 MODEL: KIA SORENTO MILEAGE: 120548
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265575October 2, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY HEADLAMPS HAVE GONE OUT UNEXPECTEDLY SEVERAL TIMES CAUSING A SAFETY ISSUE. WHEN I ATTEMPTED TO REPLACE WHAT I BELIEVED TO BE A BLOWN BULB I FIND THE BULB IS FINE AND THE SOCKET OR HARNESS DOES NOT KEEP A GOOD CONNECTION. THE BULB WILL COME ON AND OFF WITH VIBRATION. I HAD THE WIRING AND/OR HARNESS REPLACED MULTIPLE TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265579October 2, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY HEADLAMPS HAVE GONE OUT UNEXPECTEDLY SEVERAL TIMES CAUSING A SAFETY ISSUE. WHEN I ATTEMPTED TO REPLACE WHAT I BELIEVED TO BE A BLOWN BULB I FIND THE BULB IS FINE AND THE SOCKET OR HARNESS DOES NOT KEEP A GOOD CONNECTION. THE BULB WILL COME ON AND OFF WITH VIBRATION. I HAD THE WIRING AND/OR HARNESS REPLACED MULTIPLE TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265588October 2, 2019
ENGINE, POWER TRAIN
INCORRECT FLYWHEEL WAS INSTALLED ON MY KIA SORRENTO, MOST LIKELY BY THE ORIGINAL MANUFACTURER. IT HAS CAUSED PREMATURE FAILURE OF MY STARTER MOTOR AND VARIOUS OTHER REPAIRS. THE INCORRECT PART BELONGS TO A KIA SEDONA OF THE SAME MODEL YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265577October 2, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY HEADLAMPS HAVE GONE OUT UNEXPECTEDLY SEVERAL TIMES CAUSING A SAFETY ISSUE. WHEN I ATTEMPTED TO REPLACE WHAT I BELIEVED TO BE A BLOWN BULB I FIND THE BULB IS FINE AND THE SOCKET OR HARNESS DOES NOT KEEP A GOOD CONNECTION. THE BULB WILL COME ON AND OFF WITH VIBRATION. I HAD THE WIRING AND/OR HARNESS REPLACED MULTIPLE TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265707October 2, 2019
UNKNOWN OR OTHER
SUNROOF EXPLODED GOING DOWN THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265750October 2, 2019
AIR BAGS
AT APPROXIMATELY 123K MILES, THE AIRBAG SENSOR LIGHT CAME ON. AFTER A KIA SERVICE DIAGNOSIS, IT WAS DETERMINED THAT I NEED AN OCS MAT REPLACEMENT, PASSENGER SIDE. THE AIRBAGS HAVE NEVER BEEN DEPLOYED. THE COST IS $2,700. AFTER REVIEWING MANY CONSUMER WEBSITES, I SEE THAT A GREAT NUMBER OF PEOPLE ARE HAVING THE SAME PROBLEM. THE LIGHT CAME ON AS I WAS STARTING THE CAR AND NEVER WENT OFF. THIS APPEARS TO BE A NATIONWIDE ISSUE WITH A LARGE NUMBER OF PEOPLE COMPLAINING. (I HAVE A RECALL LETTER, BUT IT IS FOR THE DRIVER AIRBAG CLOCK SPRING.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265789October 2, 2019
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
AIR BAG LIGHT HAS COME ON AND WILL NOT GO OFF. ALL OF THE CONTROLS ON THE STEERING WHEEL HAVE STOPPED WORKING, AND THE FUEL DOOR BUTTON HAS ALSO STOPPED WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265349October 1, 2019
ENGINE
TL* THE CONTACT OWNS A 2003 KIA SORENTO. THE VEHICLE STALLED AND LOST MOTIVE POWER WHILE DRIVING THE CONTACT WAS CONCERNED FOR HIS SAFETY WHEN THE VEHICLE STALL THE CONTACT WAS CONCERNED THAT IT WAS RELATED TO THE FUEL SYSTEM WHILE DRIVING AT APPROXIMATELY 60 MPH, THE SPUTTERED AND STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO SEVERAL INDEPENDENT MECHANICS WHERE THE FUEL PUMP WAS REPLACED, A TUNE UP WAS PERFORMED, THE CAMSHAFT SENSOR, AND TIMING BELT WAS ALSO REPLACED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED WAS CONCERNED THAT THE FUEL SYSTEM WAS THE CAUSE OF THE FAILURE. LAKESHORE KIA, 330 E HOWZE BEACH RD #2, SLIDELL, LA 70461, (888) 220-8645, WAS CONTACTED AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11259137September 30, 2019
ENGINE
THE VEHICLE WAS TRAVELING AT ABOUT 45-50 MPH ON A MAJOR ROADWAY WHEN SUDDENLY IT MADE A NOISE AND LOST POWER. COULDN'T IMMEDIATELY PULL OFF THE ROAD AND WAS ONLY ABLE TO TRAVEL AT 15-20 MPH, WITH EMERGENCY FLASHERS ON, UNTIL A SAFE PULL OFF COULD BE IDENTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258790September 29, 2019
UNKNOWN OR OTHER
INTERMITTENT DOOR LOCK & TAILGATE ISSUES ... SOMETIMES THEY FUNCTION PROPERLY AND SOMETIMES NOT. PROBLEM IS I SPEND THE ENTIRE DAY AT THE DEALERS AND THE PROBLEM OF COURSE DOES NOT HAPPEN ... SO THEY CAN'T DIAGNOSE OR FIX THE PROBLEM ! THEY TELL ME TO BRING IT BACK WHEN IT HAPPENS AGAIN ! SO IT HAPPENS AGAIN AND REPEAT THE PREVIOUS SCENARIO. WTF ... I WANT THIS ISSUE FIXED ! THIS ISSUE HAPPENS WHEN STOPPED, PARKED, DAY, NIGHT, SUNNY, RAINY IT DOES NOT MATTER ! WHY CAN'T THE DEALERS COMPUTER FIND THIS INTERMITTENT PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258816September 29, 2019
ENGINE
THE ENGINE LIGHT CAME ON AND THE CAR TURNED OFF WHILE WE WERE DRIVING. WE WERE ON THE HWY. WHEN IT DID START IT WOULD ACCELERATE AND THEN DECREASE IN SPEED ON ITS OWN. WE TRIED TO FIND THE CODE BUT IT DIDN'T REGISTER ANY THING WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258820September 29, 2019
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
ON SATURDAY 9/28 - I HAPPEN TO NOTICE SOME LEAKING NEAR THE FRONT OF MY SORENTO NEAR THE RIGHT WHEEL ... I OPENED THE HOOD AND NOTICE A LEAK ALL OVER THAT SIDE OF THE CAR... TOOK THE CAR TO MECHANIC ON 9/29 AND THE MECHANIC STATED OIL IS MIXING INTO ANTIFREEZE ... WENT TO 2 MECHANICS AND BOTH DIRECTED ME TO GO TO DEALER AS THIS REPAIR SHOULD BE COVERED UNDER WARRANTY SINCE IT IS A SERIOUS AND POSSIBLY COSTLY DEFECT...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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