Kia Sorento Complaints

10,397 consumer complaints on file.

#11269597October 20, 2019
ENGINE
IT STARTED MAKING A KNOCKING AND LOUD TAPPING NOISE WHEN I WAS DRIVING DOWN A CITY STREED. IT KEPT GETTING LOUDER AND WORSE WHEN I TRIED TO ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269779October 20, 2019
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
THE CAR WAS RUNNING PERFECTLY FINE NEVER HAD AN ISSUE WITH IT. IT RANDOMLY STARTED KNOCKING/ MAKING A LOUD NOISE FROM THE ENGINE AND SHUT OFF AS I WAS D WITH MY TWO KIDS. WHEN I TRIED TO START IT BACK UP IT CONTINUALLY SHUT OFF, IT WOULD NOT STAY RUNNING. IT WAS RUNNING AT NORMAL TEMPERATURE WHEN I PULLED OVER AND TURNED THE CAR OFF THEN TURNED THE IGNITION BACK ON THEN IT SHOWED HOT ON THE TEMPERATURE GAUGE. THIS ALL STARTED IN SAN BERNARDINO CALIFORNIA. I DID NOT UNDERSTAND WHAT THE PROBLEM WAS, SO I STARTED LOOKING UP PROBLEMS WITH A KIA SORENTO AND FOUND THIS FORM. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269333October 18, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V626000 (POWER TRAIN). THE RECALL REPAIR WAS PERFORMED. WHEN THE BRAKES WERE APPLIED, THE GEAR SHIFTER FAILED TO MOVE FROM THE PARK POSITION. THE VEHICLE ALSO FAILED TO START PROPERLY. THE CONTACT HAD TO USE THE STARTER INHIBITOR TO START THE VEHICLE. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO MANUFACTURER COMMUNICATION NHTSA ID NUMBER: 10050640 (POWER TRAIN). THE CONTACT CALLED MIKE KELLY KIA (LOCATED AT 254 PITTSBURGH RD, SUITE A, BUTLER, PA 16002, 724-431-2145 ) AND WAS INFORMED THAT BECAUSE THE VEHICLE WAS PREVIOUSLY REPAIRED PER THE RECALL, THEY WERE NOT ABLE TO PROVIDE ANOTHER REPAIR FREE OF CHARGE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269339October 18, 2019
ENGINE
PER THE MECHANIC, METAL CHIPS IN THE OIL, RADIATOR OVER HEATED AND CRACKED THE ENGINE THIS SOUNDS EXACTLY WHAT WAS RECALLED FOR THE 2.5 ENGINE. .WHILE DRIVING CAR STARTED OVERHEATING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269355October 18, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT THE RPMS DROPPED ALL THE WAY DOWN AND THE TRACTION INDICATOR ILLUMINATED AND REMAINED LIT. THE VEHICLE SHOOK WHILE TRAVELING AND ALSO QUICKLY SURGED FORWARD AND THEN SLOWED DOWN. THE VEHICLE ALSO SHUT OFF WHILE DRIVING AROUND A CORNER. SPRADLEY KIA (2145 HWY 50 WEST, PUEBLO, CO 81008, (719) 543-6710) PERFORMED A DIAGNOSTIC TEST, BUT NO CODES WERE FOUND. AN APPOINTMENT WAS SCHEDULED FOR A MORE EXTENSIVE DIAGNOSTIC TEST FOR NEXT WEEK. THE CONTACT CALLED THE MANUFACTURER AND WAS GIVEN A CASE NUMBER. THE CONTACT RESEARCHED THE FAILURE ONLINE AND DISCOVERED MANY SIMILAR FAILURES. THE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269444October 18, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO KING KIA (953 N FREDERICK AVE, GAITHERSBURG, MD 20879, (301) 948-3333) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, A WEEK LATER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO KING KIA WHERE THE ENGINE WAS REPLACED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269088October 17, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
OCT, 2016 - I AM THE ORIGNAL OWNER OF THE VEHICLE AND HAD MAINTAINED REGULAR MAINTAINENCE ON THE VEHICLE. I HAD JUST PUT $700 OF NEW TIRES ON VEHICLE AND HAD A ROUTINE OIL CHANGE AND FLUID CHECK BEFORE WE LEFT FOR OUR VACATION. I NEVER HAD ANY ISSUES WITH THE VEHICLE AND I STILL OWN. THE VEHICLE DOES NOT RUN BUT I WANTED TO KNOW WHAT STARTED THE FIRE. MY DAUGHTER AND I WERE HEADED OUT OF TOWN FOR A WEEK, ABOUT 200 MILES INTO THE COMMUTE THE FRONT OF THE VEHICLE BEGAN TO SMOKE FROM UNDER THE HOOD, WE WERE TRAVELING AT 55-60 MPH. AS I WAS EXITING THE 421 HIGHWAY FLAMES BEGAN COMING OUT FROM AROUND HOOD AND THE PAINT ON THE HOOD BEGAN TO BUBBLE UP DUE TO HEAT. I IMMEDIATELY CALLED THE FIRE DEPT, AS I WAS DRIVING, PULLED ONTO THE SHOULDER AND IMMEDIATELY REMOVED MY DAUGHTER AND OUR BELONGINGS FROM THE VEHICLE AND DISTANCED OURSELVES FROM THE VEHICLE. WHEN THE FIRE DEPT ARRIVED THEY PUT THE FLAMES OUT AND THE VEHICLE WAS TRANSPORTED TO A LOCAL SHOP, I HAD THE VEHICLE TOWED BACK TO OUR HOME CITY UPON DEPARTURE FROM OUR VACATION. UPON FURTHER OBSERVATION I WAS ABLE TO SEE THE FIRE STARTED IN THE AREA CLOSEST TO WHERE THE ENGINE MEETS THE DASH ON THE DRIVERS SIDE AND CONTINUED TO SPREAD FROM THAT POINT TO THE FRONT OF THE VEHICLE AND UNDER ON THE DRIVERS SIDE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11269111October 17, 2019
UNKNOWN OR OTHER
2019 KIA SORENTO, PURCHASED ON 8/11/19 THAT HAS HAD AN ISSUE WITH VIBRATION SINCE DAY ONE.. ONE DEALERSHIP TOLD ME THAT IT WAS FLAT SPOTTED TIRES AND THAT I WOULD NEED TO TAKE IT BACK TO THE DEALERSHIP WHERE IT WAS PURCHASED. DEALERSHIP WHERE IT WAS PURCHASED SAID IT WAS HIGH RADIAL FORCE ON TWO TIRES AND REPLACED THOSE TWO. VIBRATION WAS STILL THERE AND I TOOK IT BACK AGAIN AND WAS TOLD THAT THE TIRES WERE JUST CRAPPY(BRAND) AND THERE WAS NOTHING THEY COULD DO ABOUT IT, BUT I COULD REPLACE THEM. I CONTACTED KIA CONSUMER AFFAIRS AND THEY AGREED TO GIVE $750 TOWARD A NEW SET OF TIRES, WHICH I HAD PUT ON AND AM STILL WAITING ON MY $750. YOU GUESSED IT, THE PROBLEM WITH VIBRATION IS STILL THERE AT LOW AND HIGH SPEEDS. IN FACT, I HAVE VIDEO OF MY WATER BOTTLE SHAKING IN MY CUP HOLDER WITH THE VEHICLE PARKED. ALSO THERE IS A MAJOR ISSUE WITH HESITATION WITH THIS NEW 8 SPEED TRANSMISSION. THE DEALERSHIP TOLD ME THAT I WOULD JUST HAVE TO GO SOMEWHERE ELSE FOR ANOTHER OPINION. WORST EXPERIENCE THAT I HAVE EVER HAD WITH A BRAND NEW VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269107October 17, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED WHILE THE FOURTH WHEEL WARNING INDICATOR FLICKERED. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED AND CAUSED THE VEHICLE TO OPERATE INDEPENDENTLY. ALSO, THE CONTACT HEARD AN ABNORMAL NOISE WHILE DRIVING THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED TO VISIT A KIA DEALER. THE VEHICLE WAS TAKEN TO MATTHEWS AUTO GROUP (3721 VESTAL RD D, VESTAL, NY 13850, (607) 584-5354) WHERE IT WAS DIAGNOSED THAT THE CRANKSHAFT SENSOR NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 213,000. *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268860October 16, 2019
ENGINE, FUEL/PROPULSION SYSTEM
WE HAVE TAKEN OUR 2011 KIA SORENTO TO MULITPLE DEALERSHIPS TO GET FIXED. ALL SAY THE ENGINE IS SHOT. THERE IS A SEAL INSIDE THE ENGINE THAT IS MAKING THE VEHICLE NOT WORK. THERE IS MULTIPLE RECALLS FOR OTHER YEARS OF THE KIA SORENTO BUT NOT OURS. THE MECHANICS SAY THAT THIS YEAR AND MAKE HAS HAD MULTIPLE ISSUES WITH THE ENGINE. I AM WONDERING WHEN THIS YEAR WILL BE RECALLED FOR ENGINE ISSUES? WHEN I START THE 2011 KIA IS SPUDDERS AND BLOWS SMOKE OUT THE MUFFLER. I HAVE BEEN TOLD THAT THE WHOLE ENGINE NEEDS TO BE REPLACED. THE SPUDDERING AND SMOKE HAPPENS RIGHT WHEN I START THE VEHICLE. IT IS A 2011 AND I ONLY HAVE 96K MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268879October 16, 2019
AIR BAGS, SEATS
ON REGULAR TERRAIN THE DRIVERS SEAT BECAME NOTICEABLY LOOSE, AND UPON GOING OVER A SPEED BUMP AND SLIGHTLY ROUGHER TERRAIN, THE SEAT IS UNSTABLE AND MOVES OUT OF PLACE. A FEW DAYS LATER THE SENSOR LIGHT APPEARED ON THE DASHBOARD FOR THE AIRBAGS. UNCERTAIN WITH HOW IT HAPPENED, IT IS A MAJOR SAFETY CONCERN AND SHOULD BE ADDRESSED ACCORDINGLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268913October 16, 2019
ENGINE
ENGINE GOT A LOUD NOISE AND THEN CAR SHUT DOWN. THE ENGINE HAS A LARGE HOLE. I WILL HAVE TO GET A NEW ONE. THIS HAPPENED WHILE DRIVING ON 4 LANE STREET. HAD HAVE VEHICLE TOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268974October 16, 2019
ENGINE
THE ENGINE IS MAKING AN UNUSUAL AMOUNT OF NOISE IN THE ENGINE. IT ALSO IS BURNING UP TO 3 QUARTS OF OIL BETWEEN CHANGES. I KNOW THAT THERE IS A RECALL ON THIS VEHICLE. I HAVE HAD IT BACK TO THE DEALER FOUR OR FIVE TIMES FOR THIS PROBLEM WITH NO HELP. THEY TELL ME IF IT LOCKS UP THEY WILL FIX IT BUT NOT UNTIL. THIS IS NOT ACCEPTABLE. WHAT DO I DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269062October 16, 2019
ELECTRONIC STABILITY CONTROL (ESC)
MY BATTERY DISCHARGE LIGHT CAME ON WHILE DRIVING WITHIN 5 MINUTES MY CAR SHUT OFF WHILE DRIVING. I LOST MY POWER STEERING AND BRAKE SYSTEM. THE ABS, TRACTION CONTROL, DOOR OPEN LIGHTS, AND SEVERAL OTHER WARNING LIGHTS CAME ON ALL AT THE SAME TIME. I HAVE REPLACED THE ALTERNATOR, THE BATTERY, AND THE FUSE LINKAGE. THE LIGHT IS STILL ON AND THE CAR DRIVES FOR A FEW MINUTE THEN ALL THE WARNING LIGHTS COME ON AND THE STEERING AND BREAKING SYSTEM GO OUT AND THE CAR DIES AGAIN. THIS AS HAPPENED THREE TIMES IN THE LAST FOUR DAYS. THIS HAPPEN ON A STATE ROAD AND REQUIRED TWO TOW TRUCKS TO COME OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268438October 15, 2019
ENGINE
MY SORRENTO STARTED TO RIDE VERY ROUGH AND FELT LIKE ENGINE WAS KNOCKING AND MTHE VEHICLE WOULD START TO SHAKE. I PULLED OVER TURN VEHICLE OFF CHECKED ALL MY LEVELS EVERYTHING WAS OK EXCEPT LOW WASHER FLUID. PROCEEDED HOME NO PROBLEM. NEXT DAY AFTER WORKING AND RUNNING ERRANDS SAME THING HAPPENED THIS TIME ENGINE LIGHT CAME ON. BROUGHT IT TO AUTO ZONE AND THE ERROR CODE GIVEN IS P0200. AND I NOTICE THAT MY VEHICLE IS BURNING A LARGE AMOUNT OF FUEL. THE NEXT DAY THE LIGHT WAS OFF NO PROBLEM BUT ON YESTERDAY 10/14/19 IT HAS STARTED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268447October 15, 2019
UNKNOWN OR OTHER
THE DRIVERS DOOR WILL NOT OPEN FROM THE OUTSIDE. WHEN INSIDE VECHILE I CAN PUSH THE UNLOCK BUTTON ON MY DOOR AND KEY FOB BUT THE LOCK WILL NOT UNLOCK. THE BUTTON FOR THE DRIVERS WINDOW BUTTON ISN'T WORKING PROPERLY EITHER THE DRIVER WINDOW BUTTON STAYS SLIGHTLY UP LIKE IT'S OUT IF PLACE THIS HAPPENED THE SAME MOMENT THAT THE DRIVERS DOOR WOULDN'T UNLOCK. I CAN OPEN IT WITH THE INSIDE HANDLE WHEN I EXIT THE VEHICLE. THE VEHICLE WAS PARKED IN MY DRIVEWAY WHEN THIS FIRST HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268480October 15, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHEN THE VEHICLE WAS STARTED, A RATTLING NOISE WAS HEARD FROM THE ENGINE COMPARTMENT. WHILE DRIVING 50 MPH UP A HILL AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE AND STRUGGLED TO GO UP THE HILL. ONCE THE VEHICLE WAS UP THE HILL, A RATTLING NOISE OCCURRED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NALLEY KIA (7849 MALL PKWY, LITHONIA, GA 30038, (678) 374-3820) WHERE IT WAS DIAGNOSED THAT THE BEARING FELL INTO THE ENGINE AND A NEW ENGINE WAS NEEDED. THE VEHICLE WAS NOT REPAIRED AND STILL REMAINED AT THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,999.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268612October 15, 2019
ENGINE
I WAS DRIVING DOWN THE HIGHWAY AT ABOUT 65MPH WHEN MY 2012 KIA SORENTO COMPLETELY SHUT OFF, THE INSTRUMENT PANEL LIGHTS ALL CAME ON AND I FORTUNATELY WAS ABLE TO DRIFT TO A STOP. THE CAR WOULD NOT START BACK UP. HAD IT TOWED TO THE KIA DEALERSHIP WHERE THEY TOLD ME THAT THE CRANKSHAFT HAD SEIZED DUE TO MECHANICAL DEBRIS IN THE ENGINE. THE DEALERSHIP SAID THAT THIS IS A VERY COMMON PROBLEM WITH MY MAKE AND MODEL REGARDLESS OF ENGINE TYPE, BUT ONLY THE GDI ENGINE WAS RECALLED. MY SPECIFIC ENGINE WAS NOT RECALLED AND I WOULD BE LEFT TO PAY TO HAVE THE ENGINE FIXED DUE TO A MECHANICAL FAILURE NOT OF MY CAUSING. THIS DOESN'T MAKE SENSE, IT IS THE SAME PROBLEM FOUND WITH HUNDREDS OF THOUSANDS OF KIA SORENTOS 2011-2013 WHETHER THEY ARE A GDI ENGINE OR THE SAME TYPE OF ENGINE I HAVE. WHY WERE NOT ALL ENGINE TYPES RECALLED IF ALL ENGINE TYPES HAVE THIS EXACT SAME ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268655October 15, 2019
WHEELS
UNUSUALLY RAPID TIRE WEAR ON FRONT TIRES IS GOING TO REQUIRE THE 2ND REPLACEMENT OF ALL 4 TIRES WITHIN A 13 MONTH PERIOD COVERING A TOTAL OF 16,440 MILES. THE VSET OFEHICLE WAS PURCHASED USED WITH NEW SET OF TIRES IN 9/2018 (22,205 MI), BY 3/2019, (31,648 MI) TWO TIRES WERE BALD AND REQUIRED REPLACEMENT OF ALL 4 TIRES AS CAR HAS ALL-WHEEL-DRIVE.. AGAIN, BY 10/14/2019 (38.650 MI) TWO TIRES ARE DOWN TO < 2/32NDS (SAFETY NUBS) REQUIRING THE 2ND REPLACEMENT OF ALL 4 TIRES WITHIN A 13 MONTH PERIOD. ALL TIRES HAVE BEEN PER KIA SPECIFICATIONS AND SPEED RATING (23560R18 103H). IN ALL CASES THE TIRES HAVE WORN EVENLY AND NO ALIGNMENT PROBLEMS OR SUBJECT TO UNUSUAL DRIVING CONDITIONS OR USE. TIRES ARE ROTATED EVERY 5,000 MI..MECHANICS CONSULTED HAVE NOT SEEN THIS UNUSUAL WEAR RATE AND ACKNOWLEDGE THE EVEN WEAR PATTERN AND NO ALIGNMENT PROBLEM. APPEARS SOMETHING IS DRASTICALLY WRONG WITH THE VEHICLE VERSUS THE TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268232October 14, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
I HAD A POWER TRAIN RECALL ON MY VEHICLE. TOOK TO A KIA REPAIR SHOP AND THEY DID NOTHING TO FIX THE PROBLEM. THE PROBLEM STILL EXIST AND I'M VERY DISTRAUGHT ABOUT IT. WHILE DRIVING MY VEHICLE DOESN'T HAVE ANY POWER TO ACCELERATE. THEY SAID IT WAS A REA SAFETY PROBLEM AND THE COMPUTER WILL NOT ALLOW THE VEHICLE TO ACCELERATE. IM READY TO TAKE WHOM EVER TO COURT TO RESOLVE THIS PROBLEM.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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