Kia Sorento Complaints

10,397 consumer complaints on file.

#11511554March 13, 2023
ENGINE
After owning this car for four years and performing regular oil changes, it suddenly started knocking and stalling. I immediately checked the oil, which was not even registering on the dipstick (despite an oil change not due for another 2,800 miles). I added almost 4 Qt of oil. We were able to make it home and have a mechanic confirm that it needs a new engine. It has only 82,000 miles. I'm glad that we stalled just BEFORE getting on the snowy highway, otherwise, who knows what would have happened to my entire family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511631March 13, 2023
ENGINE
While I was driving on the highway, my engine suffered a catastrophic failure without any warning. Luckily I was close enough to an exit so I was able to pull off to safety. When I stopped, fluids gushed out of the engine compartment and there was white smoke everywhere. One of the hoses to the engine had completely ruptured. I had the vehicle towed and have had it looked at by three different mechanics who came to the same conclusion - that the engine had seized and needed to be replaced, but they couldn't figure out what caused the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511650March 13, 2023
ENGINE
My car is using 5 quarts per oil every 250-500 miles. Which means my car can blow up with me in it. I took it to the dealer and even though there is a tsb on this and it is a known issue they are telling me kia will not cover it I have to replace it out of my own pocket. When this occurs no oil lights or engine lights come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511667March 13, 2023
AIR BAGS, WHEELS
Sensor lights came on detecting problems. 5/7/2022
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511313March 11, 2023
STRUCTURE:BODY
Paint is peeling off in chunks without any cause
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511117March 10, 2023
STRUCTURE:BODY
The car is available for inspection and has a paint defect. It went from one day being perfectly fine and next day I took it for a car wash and a big chunk of paint just peeled/ripped off. This is definitely a paint defect. I cannot believe this was something that can happen especially considering I take very good care of the vehicle and is well maintained. I am one of many other consumers affected by this. No it had not been inspected by insurance. I have an open claim with Kia corporate and pending a reply.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511157March 10, 2023
UNKNOWN OR OTHER
Car will not shift out of Park
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511177March 10, 2023
SERVICE BRAKES
I have to push the brake pedal almost to the floor to stop the car. This vehicle has been like this for quite some time now .It's not master cylinder as that has been looked at serval times.I just don't know if the car brakes just won't work one day.I find this to be a huge safety issue.There was a class action suit for a defect with ABS control module is this the problem with the brakes?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511201March 10, 2023
AIR BAGS
uNKNOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511221March 10, 2023
TRAILER HITCHES
The contact owns a 2022 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511016March 9, 2023
UNKNOWN OR OTHER, FIRERELATED
While driving on a major high my vehicle suddenly caught fire. There were no warning lights and my vehicle was not in a collision. The road was clear and I was in a steady flow of traffic.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11511010March 9, 2023
SEAT BELTS
Driver's side seat belt locked up and was unable to be pulled out and secured. No warning lights to indicate issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510834March 8, 2023
UNKNOWN OR OTHER
Paint peel off in my vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510807March 8, 2023
ENGINE
My 2021 Kia Sorento is waiting on a new transmission with no ETA. Thank goodness after it started driving rough and rocking back and forth while in park we took it to a Kia dealership. Dealership said we. needed a new transmission. I’m just glad we caught it before we had total engine failure going down the road like the recall states.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510587March 7, 2023
STEERING
The contact owns a 2017 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was taken to the dealer, where it was diagnosed that an unknown steering part needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510593March 7, 2023
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2011 Kia Sorento. The contact stated while driving approximately 2 MPH, the vehicle unintendedly accelerated. The contact stated that she was able to depress the brake pedal to stop the vehicle. No warning lights were illuminated. The vehicle was not diagnosed. The dealer was notified of the failure and an appointment was scheduled. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510637March 7, 2023
ENGINE
When vehicle slows down to a stop, the engine fails. No check engine light is illuminating. Have taken it to a Kia dealer who does not know what is wrong with it. The car is still available for inspection. The vehicle has done it several times. The Kia dealer said it was unsafe to drive and so they have kept it. Kia is unwilling to look further because the mileage is 4,000 over warranty. There are several recalls for this problem yet, Kia states that they are not for my VIN number therefore I don't qualify. The recalls are for my year, make and model of my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510422March 6, 2023
STRUCTURE:BODY
The paint peeling is seriously dominate in PEARL WHITE and that needs to be addressed!! We have seen peeling in other colors as well. We want this to lead to a investigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510229March 5, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I just got this car and it haseven been 30days I read the NHTSA Action Number: DP21003 and it is exactly same problem. It started with spark plugs weak and changed them out then AWD check engine light oil and the battery light came on. And the car wouldn’t move as fast and had a code of P0336 which was the Cranckshaft sensor got that changed and I’m still having issues with accelerating and rpm’s going up without pressing the gas pedal hard and suddenly speeding
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510174March 4, 2023
EXTERIOR LIGHTING
Tonight (3/4/23) while driving in the dark my headlights turned off while driving 45 mph. This is the 2nd time this has happened. It happened last October as well. I turn on my brights, turn them off again and the headlights are working normally again. Both times that this happened, I was driving with the lights in auto mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Sorento