Kia Sorento Complaints

10,397 consumer complaints on file.

#11512882March 20, 2023
ELECTRICAL SYSTEM
The contact owns a 2023 Kia Sorento Hybrid. The contact stated that while driving at various speeds, a loud and squeaky noise was intermittently coming from the driver's side cabin. The Highway Driving Assist (HDA) system warning message was illuminated. The vehicle was taken to a local dealer, where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512899March 20, 2023
ENGINE
Oil consumption problem with GDI engine. No leaks, it is burning oil on a weekly basis and the oil light does not come on. There are several online blogs and YouTube videos of people with the same issue but no fix. I am constantly having to add oil. This is a known issue with GDI engines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512630March 19, 2023
UNKNOWN OR OTHER, ENGINE
Having Transmission problems. I just bought this car and have had allot of problems with it right now I’m having as I’m accelerating the gear gets stuck and rpm’s rav up and suddenly the gear goes into place and the car just goes fast suddenly this is a really dangerous situation I can’t accelerate right the fluid is good but just wanted to let you guys know of this problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512298March 17, 2023
AIR BAGS, FUEL/PROPULSION SYSTEM, ENGINE
I experienced a deceleration when I stepped on the gas pedal to accelerate on the interstate. I was going 65mph at the time. The emission control warning light came on so I pulled off the next exit and called the Kia dealer. I turned around and headed back to take it in for diagnostic service and repair when it started making noises so I pulled off onto an exit and the engine stopped shortly afterwards. I could turn the engine on but it would not go so I called AAA to have it towed to the dealer. The steering was difficult as well. The dealer said the engine needed to be replaced and the clock spring needed to be replaced (air bag warning light was on). This experience was dangerous and I was fortunate not to be in heavy traffic and in an area where there was a safe enough place to pull over. The car had 132,000 mi on it. The engine was replaced with a rebuilt 2014 engine but now the emissions control light just came on - not even a month has passed since replacement. I will take it in tomorrow for a diagnostic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512374March 17, 2023
ENGINE
Car stopped accelerating on highway. Is unable to drive safely at this time and needed to call tow truck to tow vehicle to nearest dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512457March 17, 2023
ENGINE, VEHICLE SPEED CONTROL
Doing speed limit of 70 lost power for no reason had 3 mo left 500 minutes from home on vacation towed home thank God was able to get off the free way .Tried getting Kia to fix said since it was 3 .3 engine not 4 cylinder the couldn't fix it.same problem metal in oil and on dip stick see now 2017 3.3 same problem someone going to get hurt or worse now I need a lawyer.left no car and disabled
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512105March 16, 2023
ENGINE
Over the course of 12 months the vehicle is exhibiting worsening excessive engine oil consumption. There is no oil leak. Engine Oil Warning Light does not come on to alert oil is low. And at times within a week the oil level is almost none on dipstick. Using 4-5 quarts a month between regular oil changes. Loud knocking noise occurs after driving and engine is turned off. The engine fan is constantly running and remains running up to 10 minutes after engine turned off even in mild temperatures and very short drives. Violently Hard Shifting occurs. This is intermittent and unpredictable but has worsened and become more frequent over last 1 year. This hard shifting can be so hard and severe to cause pain from seat belt and mild whiplash. Cold weather does increase the frequency and severity however it also happens in mild and warm weather at an alarming rate. At times the shifting is so hard and violent that it feels as though you just drove off a 3 foot ledge hitting front end hard. It happens at both high and low speeds. Vehicle has been taken to mechanics on several occasions. Each time they find no problems. Current Mileage is 95,000 miles. I purchased 18 months ago from dealership and almost immediately problems began.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512202March 16, 2023
UNKNOWN OR OTHER
Paint is bubbling / peeling off causing rust on this 2013 White Kia Sorento.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512203March 16, 2023
ENGINE
Car uses more oil than it is supposed to. Oil consumption problem. The engine can use more oil that it is supposed to and cause disruption to the engine running. It can also cause problems with the catalytic converter and cause the check engine light to come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512208March 16, 2023
UNKNOWN OR OTHER
The car's paint has been peeling off. I purchased the vehicle when it had 49,000 on it in 2020. A few months later i noticed some chipping on the hood and above the front window. I called Kia and they said there was no recall. More and more paint had chipped and today i was at the dealership for service no paint chip on my door and when i got home a big chunk of paint was missing. I did not notice it before leaving the dealership because my door was open for me to sit in. The paint is snow white pearl. The 2014 sorento was recalled for this and the paint on the 2015 is chipping in the same areas. It is evident that something is clearly wrong with this paint. I have seen other kia sorentos in my area with the snow white paint and they also had paint chipping in the same areas. Please help. I love my vehicle but this is making my Kia look horrible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512249March 16, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2017 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. The vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to a local dealer, where it was diagnosed that the engine needed to be replaced. The contact referenced NHTSA Campaign Number: 18V907000 (Fuel System, Gasoline, Engine) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 66,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512277March 16, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY
My 2016 Kia Sorento has large places on the body (hood, roof, door rails) where the paint has peeled off extensively. We noticed the paint peeling on the hood in August 2022 and the roof and door rails were noticed this month, March 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512080March 15, 2023
ENGINE
The vehicle started severely overheating and making weird noises out of no where one day and is now not drivable due to overheating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511910March 15, 2023
SERVICE BRAKES
brake caliper failed and destroyed brakes, rotors and caused vehicle to shake when brakes applied
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511939March 15, 2023
VEHICLE SPEED CONTROL:THROTTLE, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2016 Kia Sorento. The contact stated that while driving approximately 65 MPH, the vehicle lost motive power and stalled. Later after restarting the vehicle, the vehicle would not exceed 20 MPH. The vehicle was inspected by an independent mechanic who diagnosed that the throttle body to the accelerator pedal was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511990March 15, 2023
STRUCTURE:BODY
Had large paint chip come off hood and stuck on windsheild. Was driving on interstate which caused blind spot while driving 60 mph. Had to pull to side of road to clear windsheild.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511686March 14, 2023
STRUCTURE:BODY
Delamination of body paint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511807March 14, 2023
ENGINE
The contact owns a 2021 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle stalled. The RPM was fluctuating, with several unknown warning lights illuminated. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The manufacturer was made aware of the failure. The failure mileage was unknown. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511480March 13, 2023
SEAT BELTS
Rear passenger seat belt exploded
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511518March 13, 2023
TRAILER HITCHES
The contact owns a 2021 Kia Sorento Hybrid. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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