Kia Sorento Complaints

10,397 consumer complaints on file.

#11549499October 11, 2023
ENGINE, FUEL/PROPULSION SYSTEM
While driving on Oregon I-205 south bound received a refill inverter coolant warning. I was on my way to the dealer for other issues and decided to let the dealer fix it. About five miles down the freeway I began to lose power. I was in the center lane and had to move over two lanes of traffic while losing more power. Luckily I made it across with the help of a few understanding drivers and many horn honkers so there was no accident. I turned off the engine and called Kia roadside assistance. After about 15 minutes I was connected to a Kia assistant who after a few minutes asked if the engine would start and it did. I was then directed to try to make it to the nearest Kia dealer which was about 8 miles away. The car went the first seven miles with no problem but then I started to lose power again. I was doing five miles an hour tops when I pulled into Weston Kia in Gresham, Ore. I left my car at the dealer. I was called the next day to tell me that a small piece of metal (road debris) had flown through the air intake space below the grill and hit the invertor radiator and that the invertor radiator reservoir was empty causing the car to lose power to save the engine. Luckily they had an invertor radiator in stock and I got my car back six days later. It was not covered by warranty because it was not a manufactures defect. The cost to repair was almost $1100. I question this. I googled this problem and found out that I am not the first person to have this exact problem happen to. If the air intake to the invertor radiator had some protection (1/4 inch mesh) or the invertor radiator were behind the grill this would not of happened. This, in my opinion, is extremely dangerous and would have very easy fix. I asked to keep the old radiator and I have documentation from Weston Kia covering the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549325October 11, 2023
ENGINE
The contact owns a 2022 Kia Sorento. The contact stated that while driving at an undisclosed speed and depressing the accelerator pedal, the vehicle hesitated to accelerate. Upon inspecting the vehicle, the contact noticed that the oil level was low and added oil to the vehicle; however, the oil leaked onto the engine compartment and onto the ground. The vehicle was taken to the dealer, where the oil pan was replaced; however, the failure recurred. The vehicle was taken back to the dealer, where it was determined that oil was leaking from the rear main seal. The contact was informed that the rear main seal needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549270October 10, 2023
STRUCTURE:BODY
White paint is peeling off on hood and roof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549138October 10, 2023
ENGINE
Oil plug fell out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548939October 9, 2023
ELECTRICAL SYSTEM
My headlights will turn off when using the blinker. It has done this more then a dozen times it is extremely dangerous. They will stay off untill I cycle the on and of headlight switch
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548960October 9, 2023
ENGINE
The engine malfunctioned, it is available for inspection upon request. My family of four was traveling in the vehicle at 80 mph down I-65 when the malfunction occurred. No warning lights came on, the vehicle began to slow to 60mph and would not accelerate when pressing the gas. When the gas was pressed the entire vehicle began to shake, still no warning lights. Thankfully we were 1 mile from exit 71. I pressed the gas one last time, at this point we are coasting off the exit at 25 mph, that is when all the lights came on in the dash. We were able to safely park on the side of the road and the car died and would not restart. This all happened in less than a minute. Mine and my family's safety were 100% at risk. When my mechanic looked at the vehicle, he said it was lucky that the car did not catch fire. The entire base of the engine was melted, and all the oil was gone from the engine. My mechanic advised me to take the vehicle back to where I bought it, Car Town KIA in Nicholasville KY. They had in place an extended warranty on the engine due to a rod failure but have now told me that the engine will not be covered to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549072October 9, 2023
ENGINE
Excessive oil consumption, concerned about engine seizing while driving due to this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548860October 8, 2023
ENGINE
Engine burned oil with no warning lights. Engine failed on highway with no warning lights. Regular maintenance and oil change done to vehicle, this was not negligible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548569October 6, 2023
ENGINE
premature engine failure due to excessive oil consumption, without indication from warning light of low oil. Checked my oil and registered 0 on the dip stick. the engine knock became present pulling into my driveway
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548596October 6, 2023
STRUCTURE:BODY
It appears there are numerous people with the same issue with the pearl white paint on the 2014 Kia Sorento, paint bubbling and coming off in chunks. Kia should be ashamed of themselves for doing this to consumers. This is a DEFECT and needs to be rectified immediately. I received quotes for the car to be completely painted and it was from $9,000 to over $12,000. This is more than outrageous. I bought my car BRAND NEW. Cars are very expensive and now my resale value has diminished tremendously. Kia dealership could care less as well as corporate. If it was within the 36,000 miles you might get help, but anything over that, TOO BAD!!! I will NEVER purchase another vehicle from Kia. I wish someone would start a class action lawsuit against Kia because this is immoral to say the least. FINALLY: The car is even worse than the pictures I uploaded for this complaint, and I filed a complaint with Kia and they won't address the problem with the paint. I have all my e-mails with them. I was able to upload some current pictures as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548616October 6, 2023
ENGINE
The contact owns a 2017 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal sound. The vehicle was taken to the dealer, who informed the contact that the vehicle needed four new rotors and brake pads. The vehicle was repaired; however, the failure recurred. The vehicle was taken to an independent mechanic, who informed the contact that there was a leak in the engine. The vehicle was not repaired. Additionally, the contact stated that the brake light bulbs had to be replaced every three months. The manufacturer was made aware of the failure. The failure mileage was approximately 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548659October 6, 2023
POWER TRAIN, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
1)Transmission keeps slipping on a car that is one year old. Typically it’s from a park>drive or park>reverse but it also happens while accelerating. The worse instance so far has been while I was pulling across an intersection and my gas pedal was to the floor and the car just froze like it was in neutral… rpms went up but car “disengaged” and I had to let off the gas and try again and it engaged. This was a HUGE safety issue as cars were coming at me and I was stuck. I have take the car to KIA FOUR times for this issue and they keep telling me that if there was an issue there would be a check engine light on and they can’t do anything. 2) Adaptive cruise control and lane assist functions keep randomly stopping and have to be reset. 3) Rotors are crap. I have had to to have them turned twice in the first year of ownership and they are making a squealing sound now for a 3rd time. There are tons of complaints about this online and Kia fails to consider it a warranty issue. 4) Two pieces of the car have randomly flown off… Kia says there are no known defects so they won’t help. A piece of windshield cowl came off at highway speeds and a rear axle plastic guard/cover came off and dragged for awhile before I had to zip tie it up…. Again normal highway driving, no off road- no excuse for this to be falling apart and flying off where it can cause harm to other drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548389October 5, 2023
ENGINE
The contact owns a 2014 Kia Sorento. The contact stated while driving at approximately 25 MPH and making a turn, the engine seized. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that there was an internal engine failure, connecting rod damage, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case, but no additional assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548406October 5, 2023
ENGINE
On 8/19/23 driving cross country moving from MN to AZ. Heard a clunk and my engine went into limp mode. Called nearest Kia Dealership and advised not to drive. 8/21/23 had to have car towed 100 miles to Kia Dealership in Cheyenne, WY. Rented car from Avis to get to AZ in time for closing on new home. Car inspected at dealership and confirmed a new engine was necessary. To date, car is still in WY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548191October 4, 2023
UNKNOWN OR OTHER
My vehicle gets stuck in park and I have to use the release button to put my car in gear
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548243October 4, 2023
ENGINE
engine is smoking , but is not showing over heating on gauge. just had oil changed on Thursday 9-28-23 by NTB, It has happened 3 times before oil change and once since(today),
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548266October 4, 2023
UNKNOWN OR OTHER
Unknown- Paint is peeling excessively. Coming off and sheets.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548128October 4, 2023
UNKNOWN OR OTHER
I recently found out via social media that my 2018 Kia Sorento is under recall. I have received zero communication from Kia corporate in regards to next steps to fix my current recall. To make matters worse, my husband just blew at right at 100,000 and Kia refused to offer us any financial assistance since it was “no longer under warranty.” My husband and I spent $5347 out of pocket and an additional $500 on rental cars while our car was being serviced. Again, Kia received to take any blame and refused us any financial assistance. In May of 2022, my husband’s 2013 Kia Optima’s engine blew and we were out of a vehicle for 12 weeks. Kia refused to supply us a rental so we had to borrow family member’s cars while our car was being serviced. Kia did financially assist us with the 2013 Kia Optima’s engine because it was under warranty. Kia has no clue how to create a dependable, working engine and doesn’t have any decency to take initiative of their faulty engines. My husband and I are now in extreme car debt with my 2018 Kia Sorento, owing $8400 and we just spent an additional $5347 on a brand new engine. As of yesterday, 10.3.2023, my car battery was fried and needed to be replaced. This costs my husband and I an additional $200. I’m reaching out because I firmly believe Kia owes us financial assistance and I demand for Kia to be held accountable of their corrupt customer service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548144October 4, 2023
ENGINE
The contact owns a 2016 Kia Sorento. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that the engine consumed 2 quarts of oil for every 1,000 miles driven. The dealer was made aware of the failure and performed an oil consumption test. The vehicle failed the oil consumption test twice. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547963October 3, 2023
UNKNOWN OR OTHER
Anti theft features need Kia anti theft logic
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Sorento