Kia Sorento Complaints

10,397 consumer complaints on file.

#11551321October 23, 2023
ENGINE
My car has been having high oil consumption. I have taken it to my Kia dealership. They informed me this is a problem with the make and model. They told me this is the beginning of an engine problem that will ultimately cause engine failure affecting connecting rods and bearings. My options are to drive the car until it fails then Kia will replace the engine. I a,so co tacted Kia corporate Customer service a d was told the same thing. I ask her to file a complaint and accelerate it. She said 5hat was. Ot he process. I am 77 year old widow. I'm active and drive my car day a night almost every day. I am usually alone. The solutions are not acceptable. There is a danger for me getting suddenly stranded alone at my age. I think the engine should be replaced now. Can you help me with this? Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551422October 23, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
1. I have been complaining about the vehicle turning off by itself. No one is listening to me or telling me what is causing the problem. I have numerous witnesses when the car turns off by itself. It isn’t safe. It could cause a deadly accident. No it’s not the auto shut off either. I have to put the car in park and hope it restarts each time. 2. When auto shut off is in use the vehicle stalls leading it to act like it’s trying to get fuel to move and turns off. I’ve come too close to having accidents. I never know when it will do it. Sometimes I don’t drive it because I don’t want to be held liable for causing an accident and harming somebody's life. 3. I had been complaining to them that I smelled something burning but I couldn’t identify it. I asked them to keep my car and check it out and they refused. While driving in the hottest summer the AC goes out. I immediately took it to the dealership. The worker said we can’t fix it. It'll be a week before they will take my vehicle. The lady was rude and said go to another dealership. It was too hot not to have AC then on top of that it rained the rest of the week and I wasn’t able to work because I couldn’t defog my windows to drive. It finally stopped raining and I was able to get another dealership to check it out and they told me something had burned up that makes the AC work ( I have the paperwork). If they would have checked the car like I asked when I first started complaining about smelling the burning smell this could have been avoided. Also, I don’t get notifications about recalls via mail, phone, call, email etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551254October 22, 2023
EXTERIOR LIGHTING
Headlights will shutoff completely when driving at night in auto mode after using the turn signal. Then turn back on a.couple of seconds later. Which has created some dangerous situations.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551181October 21, 2023
STRUCTURE:BODY
The paint has peeled and I see every white 2013 Kia sorrento with the same problem. The paint is defective and should be compensated for it. There are many blogs with people having the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550764October 19, 2023
ENGINE
In November last year, my car caught fire while I was driving on a highway at a rate of about 70 mph. Some good Samaritans flagged me down and I was able to pull off the road and escape injury. My car was a total loss as were the contents of it. The fire department tapped out the fire. Kia admitted responsibility saying it was a manufacturing defect (I have the email conversation saved) but only wanted to pay my insurance company back and refund me my deductible. Kia would not pay for my lost iPhone and belongings because they said they could only do so if I provided a receipts for those items. Who has a receipt for everything in their car? I didn't claim to loss a Rolex or anything crazy. I refused the offer and am out for the loss of my car, deductible and its contents (though insurance cut me a check for the blue book value of my car minus the deductible). Kia is the worst.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11550880October 19, 2023
ENGINE, POWER TRAIN
What component or system failed or malfunctioned, and is it available for inspection upon request? Engine Control System - yes, it is. How was your safety or the safety of others put at risk? Check engine light came on, the car start shaking really hard, and there was a loss of power. Kia has said the car isn't safe to drive. Has the problem been reproduced or confirmed by a dealer or independent service center? Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, not yet. Kia dealers are saying it'll be 3-4 months before they can inspect it to figure out what is wrong. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The check engine light came on at the time the failure occurred. Codes are P219FF and P030400 both are tied to the Powertrain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550547October 18, 2023
ENGINE
The engine is constantly loosing oil but it’s no leaking it’s burning somewhere there is always tons of smoke that come from the burning of it upon contacting Kia they stated that it isn’t their problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550550October 18, 2023
ENGINE, ELECTRICAL SYSTEM
Oil consumption. My car is always empty after 3000 miles. I am always having to put oil in my car. Now having engine issues… No warning lights came on to let me know of issues or low oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550583October 18, 2023
ELECTRICAL SYSTEM, ENGINE, STEERING
While driving, the front end of the car made a thud sound and vibrated, the lights on the panel came on, the engine light, battery light, key light, and the steering wheel locked up. This happened 3 times in a week. If we had been going faster it could have caused an accident because of car suddenly slowing down and loss of steering. After turning off and then back on it worked again but never know when it could happen again. Yes my car is available upon request. No codes come up when our mechanic diagnosed it, hasn't been to a Kia dealership yet, can't get in until Nov. 6. Refer to article "2011 Kia Sorrento's problems with sudden surging and engine stalls led to 7 investigations, 6 recalls." My mechanic referred us to this article as he thinks our car has a related problem. This problem happened without any warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550698October 18, 2023
ENGINE
Car started making a knocking noise and before I could pull over the car shut off. Told now engine needs to be replaced. Kia could not look at it until November 1st and will not give us a car to use. We only have this car as a mode of transportation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550366October 17, 2023
UNKNOWN OR OTHER
The motor and chemical smell
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550462October 17, 2023
STRUCTURE:BODY
Exterior pearl white paint is rapidly delaminating and causing severe rusting of the body in many places. This is NOT due to any scratches, dents or crashes. Kia corporate is aware of the defect and it appears to be a serious manufacturing defect in the primer or paint. I understand there are hundreds, if not tens of thousands, of Kia vehicles affected who have reported this. A recall needs to be issued as this is a major defect and body shops insist that the only fix is a complete paint strip and repainting of the entire car. The paint is bubbling up and/or coming off in sheets. New places pop up all the time and the rust is damaging the body. This started about 2 years ago and is continually getting worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550306October 16, 2023
ENGINE
I was driving from Los Angeles to Concord, CA when my car stalled on the highway. The last few miles I was driving a red oil light came on, which I found unusual since I wasn't due for another oil change for about 1000 more miles. I get my car towed to the nearest auto shop and they said the drain plug for my oil had fallen off and the tow truck bed was covered in oil as well as the entire backside of my vehicle. And now my engine is done for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550023October 15, 2023
SERVICE BRAKES, UNKNOWN OR OTHER
My wife was driving and this is what she had happen—I was at the atm, put my car in park. I was to short to reach the atm so I cracked the door open just enough to reach out to the atm to do what I needed to do, when the car jumped out of park into somehow it rolling forward.I then fell out of the car head first, smashing my knee and arm in the ground, then getting run over by the Kia. I was also smashed between the cement pulled the curb and door when it smashed shut My arm leg foot ankle all got run over. I then had to somehow manage to get up and run after the moving car open the door jump into the living car to hit the break to stop the car from causing an accident on a busy road. I then came home.the pain over took my body and I needed up so my husband pulled me up and took my kids to my in-laws house to have them watch the kids so I could be checked out. I then knew I needed help as the adrenaline wore off it was bad, we called an ambulance to come get me and take me to the hospital.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11549961October 14, 2023
STRUCTURE:BODY
paint peeling/rapid delamination on 2015 Kia Sorento (Snow White Pearl color) on both passenger side front and passenger side rear doors. Prior rapid delamination on "A" pillar of both passenger and driver sides and center roof (repaired 2021, out of pocket cost $2000). Rapid delamination began approximately October, 2022, 105,000 miles on vehicle; increasingly becoming worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549871October 13, 2023
AIR BAGS
The contact owned a 2012 Kia Sorento. The contact stated that while driving at 42 MPH, another vehicle failed to stop at a stop sign, and she collided with the other vehicle head-on. As a result, her vehicle careened off the roadway and into a ditch, colliding with an unoccupied parked vehicle before coming to a complete stop. The air bags did not deploy. A police report and injuries were reported. The driver and her passengers were transported to an area hospital by EMS and treated for various injuries. The driver was treated for injuries to her neck, right shoulder, both wrists, lower back, and left knee; her husband was treated for a two-inch laceration to his neck; and her son was treated for an injury to his right knee. The driver of the other vehicle was treated at an area hospital for unknown injuries. No warning lights were illuminated. The vehicle was towed to a tow yard, where it remained as the contact had yet to hear from her insurance provider. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11549560October 12, 2023
EXTERIOR LIGHTING
While driving at night, headlights turn off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549561October 12, 2023
STRUCTURE:INTERIOR PANELS:DASHBOARD
The contact owns a 2019 Kia Sorento. The contact stated that while driving at an unknown speed, the vehicle began shaking and a burning odor emanated from the 12V accessory outlet. The contact stated that the instrument and meter did not illuminate. The vehicle was taken to a dealer where it was diagnosed that the radio needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549694October 12, 2023
ENGINE
ENGINE FIRE, NO WARNING, VEHICLE WAS PARKED OUTSIDE AND OFF WHEN IT CAUGHT FIRE
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11549395October 11, 2023
ENGINE
car has been burning oil, I'm filling it every other week and i barely drive it (less than 30 miles a week). Was driving to the dealer to have it looked at and it failed - I suddenly could not accelerate on a busy highway over 3mph! No warning lights came on at all and it is not throwing any codes. I was almost rear ended. One Kia dealership told me "just keep topping off the oil and drive it till it fails" That seems like an unsafe solution. Will Kia be responsible if I get into a collision if my car suddenly fails?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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