Kia Sorento Complaints

10,397 consumer complaints on file.

#11577468March 14, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
Check forwarded collision was on and it has disabled my traction control and abs light was on kia had me make an appointment 3 weeks out. Was leaving for work and it was rainy I was doing 30 in a 40 and I tried stopping to slow down because there was a car in front of me stopped at a yeld so I tired to stop harder but back of car stating sliding our so I had to quickly make a move to get to the lane next to me and there is no one over there and I went over a curb and resulting in totalling my car
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11577414March 14, 2024
POWER TRAIN
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577041March 13, 2024
POWER TRAIN
Gear shift will not shift into Park and car will roll where parked depending on the incline. It also will not start unless I use the shifter bypass with a small screwdriver to shift it into neutral to start and then shift into reverse or drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577077March 13, 2024
UNKNOWN OR OTHER
Paint peeling and bubbling. Started at 45,000 miles and is now very bad on good, above windshield this makes my car look terrible I see many other pearl white ones with this issue. Kia stated paint is not in warranty. I feel they should honor the quality of their paint on cars
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577129March 13, 2024
ENGINE
Me and my family were traveling on the interstate on a rainy December 10, 2024 and my engine started to lose power. I was driving approximately 75-77 mph when my car started losing power. No lights or warnings! I tried to give more gas but nothing happened. It then started to jerk as it was still losing power. I was able to safely exit the highway before the vehicle completely stopped. I tried to restart the car but it wouldn’t stay on. By then the engine light was on. I was 50 miles from home and had to call a tow truck to pick up the vehicle as well as a family member to pick us up from the side of the interstate. The vehicle was towed 50 miles to my local mechanic. On that Monday, he checked the Sorento and told me the motor was gone! He stated he could tell by the spark plugs that it had been burning oil. This was a total shock being that I had previously taken my vehicle to the Kia dealership in June of 2023 because the car was burning oil. I had checked my vehicle in between services to find out no oil was in it. The Kia dealership performed an oil consumption test. Their findings were there wasn’t anything wrong with the rate the vehicle was burning oil. Which now I find hard to believe once the engine failed. I had purchased the extended warranty which covered me until 100,000 miles. Of course my engine failed at 100,399. But I feel those extra 399 miles were from taking my vehicle back and forth to the Kia dealership for the consumption test which obviously they didn’t perform correctly or just didn’t want to admit it was something wrong because I live approximately 75 miles from the dealership. Kia is supposed to be the best but I definitely think otherwise after this. After calling Kia they were no help and this seems to be a common issue with 2017 Kia Sorentos.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577144March 13, 2024
UNKNOWN OR OTHER
Fuel pump leaking gas due to faulty design
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577146March 13, 2024
STRUCTURE:BODY, UNKNOWN OR OTHER
pearl white paint peeling off with less than 100k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577203March 13, 2024
ENGINE
The contact owns a 2019 Kia Sorento. The contact stated that while driving approximately 65 MPH, the vehicle made an abnormal sound and then lost motive power. The check engine warning light was illuminated. The contact pulled over and was able to drive to the residence. The vehicle was taken to an independent mechanic, who advised the contact to take the vehicle to the dealer. The vehicle was then taken to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 70,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577231March 13, 2024
ENGINE
The engine overheated. We were able to get to a place and stop. We continue to have overheating issues. An independent shop believes it is being caused by the issue of stripped head bolts. They advised I take it to the Kia dealer who denies being able to recreate the overheating. No further inspection has taken place. The temp gauge was topping out but no other warning lights or gauges were triggered. After reading numerous other accounts of issues with this engine in this car I was concerned about continuing to drive the vehicle for fear of being stranded or the engine seizing while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576766March 12, 2024
ENGINE
According to my mechanic I needed to contact KIA directly because there was something wrong with my engine. It is engine failure and my mechanic has seen several KIA's with the same thing happen and said there is a recall on them. However, when I am trying to file the claim on the KIA website, it is not allowing me to do so with the VIN and states there is a deadline of April. It states that there is no recall on a 2013 KIA Sorento with VIN [XXX] . However, again, my mechanic is stating that this is the exact same issue with the engine that he has seen with the other KIA's covered under a recall or law suit. Can you please assist? I am a single mother with four children and this is our family vehicle and I still owe $6,000 on it. Any assistance would be greatly appreciated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576793March 12, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2014 Kia Sorento. The contact stated that while his wife was driving at approximately 65 MPH, the vehicle stalled. The contact stated that his wife was not aware of any warning lights being illuminated. The driver was able to coast the vehicle off the highway. The driver attempted to restart the vehicle, but the vehicle failed to start. The contact had the vehicle towed to a local dealer who diagnosed the vehicle and stated that there was no oil in the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576806March 12, 2024
SERVICE BRAKES, HYDRAULIC
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576942March 12, 2024
ENGINE
My car shows that it is running hot but there is no leaks. I took my car to the mechanic and changed the radiator and the thermostat thinking that was the problem get my car back and my car is still running hot so I take it back to the mechanic and he inspects my engine again and that's when he tells me that the screws in my engine are not tight like they are supposed to be and that at some point there was a recall for my car due to the engine over heating I tried calling kia and they weren't any help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576975March 12, 2024
STEERING, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
3/11/24 The first thing I noticed was that my cruise control shut off with a couple of jerks to my vehicle. Then a few minutes later, I lost all steering, put in it park. There was smoke coming from under the hood, but not fire. It is sitting at my house still. A couple of months or so ago, when I received the letter of the recall, I called the dealership I bought my vehicle from and inquired about it. I was told that the part was not available but when it does, I will receive another letter. Also wanted to note, that right before I made that call, my engine light came on the day before that. Today, I called the same dealership to let them know what happened yesterday and they told me there was a cost for a tow truck to come get my vehicle. I was given a phone number to Kia, to which I called and started some kind of process. But it stopped when she told me it was going to be over $200 for a tow truck to come get my vehicle. I am not able to pay that nor feel as if I should due to Kia knowing about the recall and danger of same. Right when I lost steering and a red lamp popped up. I immediately parked it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576976March 12, 2024
ENGINE
I lost power from the engine while going up a mountain in Georgia. Thought we were going to run off a cliff due to engine failure. We were at about a 45 degree incline going up a mountain. Car stopped due to loss of compression. Family of 3 were 6 feet from edge of cliff when this happened. If breaks failed we would have crashed for sure down the cliff. Total loss of power. It was misfiring per Service department at Halls Service Center in Knoxville , Tn said, Compression in 2 and 3 cylinders were at 60 and 90 PSI. 1 and 4 compression were at 115 and 150. Car is drinking oil like water. Regular maintenance was always completed. Car is available for inspection if needed. I did get a check engine lite on my dash but only after the incident. Other than what the auto service department mentioned above no one else has inspected the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576982March 12, 2024
ENGINE
My 2011 Kia Sorento is leaking oil.(possibly from an oil pressure sensor from inside engine compartment) Unable to drive vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577027March 12, 2024
ENGINE, POWER TRAIN
Car started overheating and was using excessive amounts of oil. When trying to run my heat the smell of the coolant was coming into the cabin in which myself and my children could have inhaled it. I took it to my local Kia dealership and was informed after diagnostics that it was leaking both oil and coolant from the same spot, the head gasket is leaking, and the cylinder head bolts are stripped. In all a whole engine replacement will need to be done on 3.3 V6 GDI Lambda Il
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577031March 12, 2024
ENGINE
I was driving on an interstate coming down a mountain and my car stopped accelerating. The check engine light also began flashing. I glided along the interstate to the nearest exit. I had my car towed to a mechanic who told me my engine blew due to a defect in my engine. Months prior to this incident, my car would not retain oil so I took it to Kia and they replaced my oil gasket thinking that was the issue. However, it turns out the problem was with a defect in my engine. This is a very dangerous issue. Please please recall these cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576859March 12, 2024
EQUIPMENT:MECHANICAL:INTEGRATED JACK/LEVELER/STABILIZER:HOSES/CABLES/RODS/GEARS/STRUT/CYLINDER
The contact owns a 2022 Kia Sorento. The contact stated that while using the OEM jack, it became stuck underneath the vehicle. The jack was very flimsy and was bent. The contact sustained injuries to his face, but no medical attention was provided. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,998.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11576554March 11, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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