Kia Sorento Complaints

10,397 consumer complaints on file.

#11580051March 29, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount time for the recall repair. The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580080March 29, 2024
ENGINE
I purchased a 2017 kia sorento in 2017. Moved to mississippi in 2018. Never received a recall notice on the engine of my car. Engine blew last month for the exact reason of the recall. Mechanic had to inform me of the recall. Kia is not honoring the recall or the warranty. They are wanting to charge me for any work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580153March 29, 2024
ENGINE
HEAD GASKET BLOWING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580170March 29, 2024
ENGINE
I have filed a complaint with the South Carolina Attorney General which is pending and spoke with KIA Consumer Affairs twice about the failure of the Knock Sensor device which has caused engine failure in my 2016 KIA Sorento. I was told by KIA Consumer Affairs that the Upgrade Knock Sensor Campaign was mailed to the first owner of the vehicle in 2018 and was not replaced. I bought the SUV in November 2019 from Carvana. I have the original carfax report which states No Recalls on my SUV. I had no knowledge of the knock sensor upgrade Campaign and of course didn't receive a Recall notice. The only Recall notice I have received, just recently, is for a wiring harness for tow hitch, however, I don't have the tow pkg./hitch on my SUV. Until my engine failed due to the knock sensor, I had no indication of anything being wrong with the SUV. KIA refuses to pay for the engine replacement. My SUV is still at the dealership service dept. until this is resolved. I am a [XXX] lady with 32 years Federal Service with the Veterans Administration in SC. I do not have the money nor should I have to pay for the engine replacement. It's a lot of money! I am appealing for your help to force KIA to take responsibility and replace the engine. When the engine died without warning, I was in a dangerous intersection, during rush hour. An off duty police officer assisted me with directing traffic & obtaining a tow truck to pull me safety until AAA could come tow it. I called the dealership the next day, on [XXX], & was told why they thought the engine died & that warranties on the motor had been extended to 100,000 miles to cover it. I was told to have it towed there. A couple days later a technician called & said he did not think KIA would cover it because the knock sensor was not replaced during the "Recall." Any assistance you can provide is appreciated. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580189March 29, 2024
VISIBILITY/WIPER
Without warning or indication, my windshield wipers stopped working in a heavy night rainstorm causing me to not be able to see anything. The dealership told me to bring my car in the next morning, while it was still raining, and they said they don’t know what caused it but stated that I need a replacement windshield wiper motor. They ‘escalated’ the issue due to the safety concern involved with lack of functional windshield wipers. As of today, 3/29, Kia continues to tell me there is no ETA of the windshield wiper motor. The wipers are stuck in reverse and only work occasionally… but in reverse. Most times they do not work. I have been in constant communication with the dealership and Kia customer care and no one is able to help or offer a loaner car, but everyone I speak to confirms that this is in fact a safety issue and continues to tell me the case is being escalated. How high does it need to be escalated before a part is received and the issue is fixed? I do not feel safe driving in this condition as it has been raining a lot and no one seems to care about my safety. I don’t want to get into an accident due to limited or completely obstructed visibility. It is now spring and spring in NY means alot of rain, and since 3/6 it has rained more days than not. Today, kia customer care sent me an email saying that the part was ordered on [XXX], but it should have been ordered on [XXX] which was the date I went to the dealership where they confirmed my windshield wiper motor needs to be replaced. I am getting the run around from Kia and associated dealerships and want to feel safe. Please help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580119March 29, 2024
ELECTRICAL SYSTEM, ENGINE
The car just randomly turns off mid drive, several times a week. Even in drive the engine turns off and says I need to put it in park and return on the whole car, very unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579883March 28, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579886March 28, 2024
SERVICE BRAKES, HYDRAULIC
The contact's wife owns a 2014 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579905March 28, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000(Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. The VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579810March 27, 2024
POWER TRAIN, SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Kia Sorento. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound emanating from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to the remedy for NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulic); the VIN was included, and the vehicle was repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579678March 27, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579736March 27, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Sorento. The contact received notification NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms part not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579452March 26, 2024
POWER TRAIN
The 4 wheel drive and all wheel. During the first snow I went to use it because I live on the top of a large hill it I had no traction at all I was all over the road and had a terrible time getting out of the way of another car. My Husband had to tow me up the hill into the driveway. It had worked last winter and I had no warning it wasn't working. I took my car to the KIA dealership they confirmed it is the 4 wheel and all wheel drive and I could have it fixed for $2,262.15 and then they would guarantee the parts for the life of the car. Only inspected by the dealership. The warning light did not come on till after I tried to use it during the snow storm. I already know there is a service bulletin on this issue and don't think that it is fair I pay for there issue and they will guarantee it after.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579459March 26, 2024
ENGINE
I was driving on the highway with my two children when my car initially kept overheating so I pulled over to let it cool and add water to the anti coolant piece as it had been leaking. Then once my car cooled all the way down I proceeded to drive that is when it started to fluctuate and kept going hot then cool and it did that for a while before it overheated again. So I pulled over again and this time when I turned my car off it wouldn’t start. And there was a burning smell. My brother came to get us and he’s a mechanic so when he got there he said it smelled like oil and anti coolant were mixing. And that I would probably need a new engine. Towed ot to the dealership ran the diagnostic and they said it was a blown head gasket and I need a new engine. Not once did any of my dash lights come on, and I’ve had the dash reset several times because every time something goes down in my car the light for it never comes on. My kids life and mine as well were put at risk because my he motor could’ve caught fire or we could’ve gotten hit if it would have locked in the middle of me driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579488March 26, 2024
ENGINE
The oil pressure switch fails, dumping large amounts of oil out while driving and after parked which could cause engine failure. The 2014 models are covered under a recall for this exact problem but there are 2013s with same issue. I contacted kia customer service and they will not help. My oil pressure switch failed on 2/19/2019 at 69,000 miles, on 6/21/2023 with 99,000 miles and again on 3/25/2024 with 110,000 miles. I included repair statements of the first 2 incidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579540March 26, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms part not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579472March 26, 2024
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2023 Kia Sorento. The contact stated while driving at various speeds, several unknown warning lights and messages flashed on the instrument panel. The contact was forced to pull over and restart the vehicle due to the failure. The failure was intermittent. The vehicle had been taken to the dealer on multiple occasions; however, the dealer was unable to determine the cause of the failure. The manufacturer was notified of the failure and a claim was filed. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579279March 25, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Sorento. The contact stated that when the vehicle was started, the malfunction indicator lamp (MIL) and the ABS warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 119,509. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579332March 25, 2024
UNKNOWN OR OTHER
On January 26th, 2024, the 2017 Kia Sorento was parked outside in an uncovered parking lot (in the rain) for about 8 hours with the ignition off when suddenly the tow hitch harness caught fire and I saw the smoke coming from the car. The fire department was called and we were able to put the fire out with a fire extinguisher before they arrived. Once they arrived, I notified the fire department of the open recall and they were able to pull the fuse to reduce the risk of future fires. I had been into the dealership since the recall was announced and had numerous services performed, but they did not remove the fuse at that time. I had also called a local Kia dealership in December about having the recall remedied, but they were unable to fit me in until mid February. After the fire was extinguished and the fuse had been pulled, I had the vehicle towed to the nearest Kia dealership and contacted them. Since then, the dealership has indicated they cannot work with me and I must work through corporate Kia, but they have not been forthcoming about fixing the recalled issue, repairing the fire damage, or returning my car for nearly 60 days now. I have been back and forth with both email and phone calls with Kia and still haven't even received a date I can expect my car back or information about a loaner/rental car.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11579339March 25, 2024
SERVICE BRAKES, HYDRAULIC, POWER TRAIN
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: [XXX] (Service Brakes, Hydraulic) and for NHTSA Campaign Number: [XXX] (Power Train) however, when the contact attempted to set up a recall appointment the contact was told that the recalls only applied to vehicle in the United States and not Puerto Rico. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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