Kia Sorento Complaints

10,397 consumer complaints on file.

#11583180April 15, 2024
ENGINE
On 4/14/24 I was turning the corner and my car cut off on me in the middle of the turn. I coasted to the nearest store. My engine light, oil light and battery light came on upon trying to restart the vehicle. The vehicle will not start and those lights still remain on. I had to have the vehicle towed home. As of today the vehicle still won't start. I am traumatized as this could of ended very badly. I could of been killed and or collided with another vehicle. When my car cut off I was unable to really steer the vehicle luckily there was a nearby gas station I was able to just sharply Coast into and slam on brakes. I believe this is a major safety concern and needs to be addressed as I'm pretty sure I am not the only one with this issue. Upon trying to restart the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582975April 15, 2024
ELECTRICAL SYSTEM, POWER TRAIN
Engine light came on and I don’t have 30,000 miles on my car. The service tech informed me that they’ve seen this and Kia had not issued a recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582933April 14, 2024
STEERING
Steering is Sticky/Tight especially when going into a curve. Had dealer check it and they said they couldn’t find why it was doing it and that it was okay There was no accident and still driving the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582771April 13, 2024
ELECTRICAL SYSTEM, ENGINE
Knock Sensor Code came up when having my car checked P1326
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582581April 12, 2024
ENGINE
While driving my 2017 Kia Sorento, my car suddenly started making very loud clanging noises out of nowhere. The car then completely shut down in the middle of the highway. Thankfully, I was able to coast off to the side of the road. I tried to restart the car, but it would not start. After having the car towed to my mechanic, he informed me that there was absolutely NO OIL in the car. It was completely empty. No warning lights ever came on to tell me there was an issue. I maintain my car with oil changes regularly. I have all documentation to prove it. There is absolutely no reason for there to have been no oil in the car. As a result, my engine is now destroyed. My mechanic told me it needed a new engine, and after having it towed again at my own expense to a KIA dealer, they told me the same thing. They informed me that my car doesn't fall under any warranties and I would need to pay for a new engine. My car only has 119,000 miles on it, and it isn't even paid off yet! I am the only owner of this car and take good care of it. When I contacted KIA customer service, they were of absolutely no help and they also told me I was financially responsible for a new engine. After doing research, I have found that 2017 Kia Sorento owners have reported the same exact issue of no oil being in the car, with no warning lights coming on, to the NHTSA. And their engines were also destroyed as a result. There is an extended warranty on the Oil safety switch for my vehicle. I brought that up to Kia, and they told me they could replace the switch, but not the engine. I told them that the engine is destroyed because the car lost all of its oil with no warning. Being that this is a known problem with Kia engines, and many complaints have been filed, the NHTSA needs to investigate this and hold KIA responsible for replacing people's engines!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582610April 12, 2024
FUEL SYSTEM, GASOLINE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582640April 12, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582710April 12, 2024
ENGINE
I took my vehicle into the Kia dealership here in Visalia, California. The first time I took my vehicle in, it was due to oil consumption. I was burning off over 1qt of oil every 700-1000 miles. This being a concern I asked what should I do next. When this happens the dealership recommends a fresh oil change by them, then they tag your oil cap, dip stick, and drian plug so its not to be tampered with. We drove the care as told and took it back. Upon return the motor was then confirmed that it was burning off almost 2 qt of oil. The dealership stated that I needed to do an engine "clean out". The service costs $500 dollars to have done. As suggested I did the service in hope that it would rectify the problem. We did the service, drove the car as instructed, brought it back, and I was told it was still burning oil. Now, according to KIA this is a well known issue and that the next step was an engine replacement. Now this is typically covered under the original warranty and a replacement motor is usually done by kia, BUT since I am the second owner of said vehicle this service doesn't apply to me. On the other had, kia also has a known issue with the rod bearings! Now, from what I was told is that rod bearings tend to fail due to lack of lubrication. Kia then proceeds to tell me that unless my rod bearing fails, they will not replace my motor at no cost, but the service manager told me on a recorded phone call "off the record" that I should drive my car until the motor ceases. Please tell me how this is safe and fair practice by the company? Kia has knowingly sold vehicles with faulty engines and they are not held responsible. I'm supposed to allow my wife to drive this car until the motor ceases and hope she doesn't get into an accident. I have filed claims with Kia North America and with my local dealership. The local dealership has denied my claim twice. Once by the service manager, and again by their DSM (district service manager). I have yet to hear from Kia HQ.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582501April 12, 2024
POWER TRAIN, SERVICE BRAKES, ENGINE
I was driving on the highway when my car suddenly lost all power. I tried to brake, but the pedal went straight to the floor several times with no pressure. The car finally slowed down, and I believe the ABS kicked in, causing a jerky stop. I managed to pull over, but the engine was barely idling and seemed on the verge of stalling. This was a very dangerous situation. Not only did losing power on the highway put me at risk, but I also had to wait on the side of the road at night in the rain with traffic whizzing by. When I initially checked for the problem, I noticed a strong smell of gasoline and exhaust fumes, with no other indications of failure. Check engine light is now on, and there was a warning failure but i can not recall what it said.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582322April 11, 2024
ENGINE
BLOWN HEAD GASKRT DUE TO HEADBOLTS BOLTS STRIPPING UNDER NORMAL WEAR AND TEAR, 116,000 MI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582366April 11, 2024
ENGINE
I was driving down the road in a 45. My car started to have no power. I no warning came on. Literally Cruising down the road it sounded like the motor blew. Had it towed to my local mechanic and he said it wasn’t good. Never had any faulty components prior to. No warning lamps have come on still and when started you get smoke and a loud knock. When driving I could’ve been hurt or hurt another driver. I contacted Kia and was told that their is no coverage on this motor but when you call the dealerships (called 4) this particular motor that isn’t covered by an extended warranty is back ordered in PA alone an estimated 4-6 months
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582434April 11, 2024
STEERING
Steering wheel has a sticky feeling, especially on the highway traveling at faster speeds. The wheel gets stuck in certain positions and then over exerts when you turn the wheel back. Overall, the steering wheel feels unstable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582435April 11, 2024
ENGINE
I was driving on the highway and the engine started shaking and slowing down and wouldn’t allow me to put power towards the vehicle. Had towed back to my house
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582458April 11, 2024
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
My Kia Sorento 2011 in November 2023 started having the instrument cluster warning lights flashing, abs warning light, tire pressure light and sometimes the check engine light. There is also a very strong burning or melting smell when the car is on. I was very scared to drive my car and have had to find ways to get to work when I received the notice from Kia that there was a recall SC284. About HECU fuse that many Kia Sorento 2011 owners are having issues with the engines catching fire while driving or parked. And the symtoms before a fire occurs are the same as I have experienced with the instrument cluster illuminating and the strong burning smell as well. Its April 2024 and I haven't had a car since November 2023 because the recall has yet to be remedied. This is completely unacceptable I cannot drive I cant take my car to emmissions and might eventually get my car towed due to not being able to it not passing emissions and cant pass for registration. There needs to be compensation for this inconvenience and for this recall not being a priority.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582074April 10, 2024
STRUCTURE:BODY
A rain storm came and I left my car out of the garage and the rain peeled off huge parts of my paint. There is no reason that my car last paint should have been washed off from rain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582164April 10, 2024
ENGINE
The contact owns a 2017 Kia Sorento. The contact stated while driving at an undisclosed speed with his family inside the vehicle, the battery light and check engine warning light illuminated. The contact stated the vehicle stalled and failed to restart. The vehicle was towed to the local dealer where it was diagnosed as engine failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 68,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582215April 10, 2024
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582222April 10, 2024
SEAT BELTS
Werner KIA sold pre-owned vehicle with driver side seatbelt defect, very loose. It was acknowledged by dealer, on paperwork, stated they repaired/replaced it, only to see it was NOT repaired/replaced due to cost. To date, seatbelt still loose, may not work in crash situation. Werner KIA 2755 W. Tennessee St. Tall, FL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581889April 9, 2024
STRUCTURE:BODY
I have a 2016 Snow White Kia Sorento that the paint is coming off of. Paint is coming off from the hood, above drivers side door and above back hatch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581919April 9, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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