Kia Sorento Service Bulletins
175 manufacturer communications on file.
- March 6, 2025•Document ID: 11015426Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE341_R4
- Date Added:
- March 8, 2025
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: COMBINATION TSB/SERVICE ACTION: CCNC – DEALER MODE, FACTORY & NETWORK RESET (SA613) - This bulletin has been revised as a Combination TSB/SA and includes additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to access the ‘Dealer Mode’ function on 2024MY~ models listed on page 5 equipped with a Connected Car Navigation Cockpit (ccNC) head unit, and to perform a ‘Reset Network’ and/or ‘Factory Reset’ to address customer concerns related to activation of Kia Connect or Kia Connect features that may have stopped working.
Associated Products (5)Associated Documents - March 5, 2025•Document ID: 11015269Service Bulletin/Repair InstructionsSUSPENSION
- Mfr Comm. #:
- TSB_CHA127V
- Date Added:
- March 7, 2025
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: REAR SHOCK ABSORBER REPLACEMENT - This bulletin provides information to address vehicles that may be exhibiting a ‘clunking’ noise from the rear suspension while traveling over rough/bumpy terrain on certain 2024-2025MY Sorento (MQ4a) vehicles produced from January 6, 2024 through January 31, 2025. The noise on the affected vehicles may have been caused due to a decrease of gas pressure from within the shock absorber body.
Associated Products (2)Associated Documents - January 29, 2025•Document ID: 11013249Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE368_R1
- Date Added:
- January 30, 2025
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: SERVICE ACTION: KIA CONNECT ACTIVATION FAILURE (SA600) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to access the ‘Dealer Mode’ function and perform a ‘Reset Network’ on certain 2025MY Multiple Model vehicles listed on page 7 equipped with a Connected Car Navigation Cockpit (ccNC) head unit to address customer concerns related to activation of Kia Connect due to missing modem data caused by a data transmission error.
Associated Products (5)Associated Documents - January 23, 2025•Document ID: 11013032Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE368
- Date Added:
- January 23, 2025
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: SERVICE ACTION: KIA CONNECT ACTIVATION FAILURE (SA600) - This bulletin provides information to access the ‘Dealer Mode’ function and perform a ‘Reset Network’ on certain 2025MY Multiple Model vehicles listed on page 7 equipped with a Connected Car Navigation Cockpit (ccNC) head unit to address customer concerns related to activation of Kia Connect due to missing modem data caused by a data transmission error.
Associated Products (4)Associated Documents - January 9, 2025•Document ID: 11012903Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE338_R1
- Date Added:
- January 16, 2025
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: SERVICE ACTION: DISPLAY AUDIO 2.0/AVN5WSOFTWARE UPDATE (SA569) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on Display Audio 2.0 (D2V) and AVN 5.0 Wide (AVN5W) head units on certain 2022-2023MY Kia vehicles (refer to model list on page 9). The affected vehicles may experience various concerns related to Apple CarPlay®/Android Auto™ phone projection connectivity.
Associated Products (16)Associated Documents - December 19, 2024•Document ID: 11012029Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE347_R1
- Date Added:
- December 20, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: DISPLAY AUDIO 2.0V/AVN5W SOFTWARE UPDATE - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on Display Audio 2.0 (D2V) and AVN 5.0 Wide (AVN5W) head units on certain 2021-2023MY Kia vehicles (refer to pages 5 and 16). The affected vehicles may experience Apple CarPlay®/Android Auto™ phone projection connectivity-related concerns.
Associated Products (21)Associated Documents - December 5, 2024•Document ID: 11011765Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE361
- Date Added:
- December 11, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE DEALER MODE FACTORY RESET - This bulletin provides the procedure to perform the ‘Dealer Mode Factory Reset’ on multiple 2020-2021MY vehicles (listed on page 5) equipped with AVN 5.0 Wide head units. The affected vehicles may exhibit inoperable and/or interrupted Kia Connect services due to a logic error with the current software version. This logic error may affect the Kia Connect services: calendar, weather, sports, vehicle diagnostics, maintenance and/or Kia Connect services rendering these features inoperable.
Associated Products (6)Associated Documents - December 2, 2024•Document ID: 11011232Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE352_R2
- Date Added:
- December 4, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: SERVICE ACTION: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) (SA582) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2023-2024MYKia vehicles (refer to model list on page 8) to remedy a ‘non-responsive’ or ‘inoperative’ radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the ‘RADIO’ hard key/button on the AVN unit or when selecting the ‘RADIO’ icon on the AVN menu screen.
Associated Products (8)Associated Documents - November 15, 2024•Document ID: 11010698Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE303_R3
- Date Added:
- November 20, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 8) to remedy a ‘non-responsive’ or ‘inoperative’ radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the ‘RADIO’ hard key/button on the AVN unit or when selecting the ‘RADIO’ icon on the AVN menu screen.
Associated Products (25)Associated Documents - November 14, 2024•Document ID: 11010702Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; POWER TRAIN
- Mfr Comm. #:
- TSB_TRA111_R2
- Date Added:
- November 21, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: 8-SPEED DUAL CLUTCH TRANSMISSION EOP SENSORLESS LOGIC IMPROVEMENT - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to improve the Electric Oil Pump ‘EOP’ operation logic of the automatic transmission ‘A/T’ on some 2021-2023MY Sorento (MQ4a) vehicles produced from September 9, 2020 through December 29, 2023 and 2021-2023MY K5 (DL3a) vehicles produced from March 24, 2020 to December 18, 2023, equipped with a 2.5L T-GDI Theta III engines and 8-Speed Dual Clutch Transmissions (DCT). The affected vehicles may exhibit abnormal/harsh shifting, gear slipping, no gear engagement in Drive ‘D’ and/or Reverse ‘R’ shift selection, accompanied by a Malfunction Indicator Lamp (MIL) ‘ON’ illuminated on the instrument cluster with DTC(s) P1C2D03, P1C2D1C, and/or P1C2E92 stored.
Associated Products (6)Associated Documents - November 14, 2024•Document ID: 11010522EmissionsENGINE
- Mfr Comm. #:
- SC318_OWNR
- Date Added:
- November 14, 2024
- Manufacturer:
- KIA
SummaryVOLUNTARY EMISSIONS SERVICE CAMPAIGN: SAMPLE OWNER NOTIFICATION TO THE DEALERS (SC318) - This document is the owner notification (sample) mailed to the dealers advising that Kia is conducting a Voluntary Emissions Service Campaign to improve the emissions logic in the Electronic Control Module (ECM) on certain 2024 MY Sorento vehicles equipped with 2.5L Turbo Gas Direct Injection (T-GDI) engines to ensure compliance with emissions regulations.
Associated Products (1)Associated Documents - November 13, 2024•Document ID: 11010699Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE352_R1
- Date Added:
- November 20, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: SERVICE ACTION: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) (SA582) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2023-2024MYKia vehicles (refer to model list on page 8) to remedy a ‘non-responsive’ or ‘inoperative’ radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the ‘RADIO’ hard key/button on the AVN unit or when selecting the ‘RADIO’ icon on the AVN menu screen.
Associated Products (8)Associated Documents - November 8, 2024•Document ID: 11010524Service Bulletin/Repair InstructionsENGINE
- Mfr Comm. #:
- SC318_TSB
- Date Added:
- November 14, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: VOLUNTARY EMISSIONS SERVICE CAMPAIGN: ECM LOGIC UPDATE (SC318) - This bulletin provides the procedure to update the software logic of the Engine Control Module (ECM) system on certain 2024MY Sorento (MQ4a) vehicles equipped with 2.5L T-GDI Theta III engines produced from December 7, 2023 through February 26, 2024. The subject vehicles may have engine calibrations that were not optimized for emissions standards under certain specific conditions, which may cause the vehicle to release air pollution which exceed Federal and California standards. As a result, the subject vehicles may exhibit an illumination of the Malfunction Indicator Lamp (MIL) with DTC P060547.
Associated Products (1)Associated Documents - November 7, 2024•Document ID: 11010523EmissionsENGINE
- Mfr Comm. #:
- SC318_QA
- Date Added:
- November 14, 2024
- Manufacturer:
- KIA
SummaryVOLUNTARY EMISSIONS SERVICE CAMPAIGN: QUESTION AND ANSWER (SC318) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Voluntary Emissions Service Campaign SC318.
Associated Products (1)Associated Documents - November 7, 2024•Document ID: 11010521EmissionsENGINE
- Mfr Comm. #:
- SC318_DPSM
- Date Added:
- November 14, 2024
- Manufacturer:
- KIA
SummaryVOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (SC318) - This document is the announcement to the dealer Parts and Service managers advising that Kia is conducting a Voluntary Emissions Service Campaign on certain 2024 MY Kia Sorento vehicles equipped with 2.5L Turbo Gas Direct Injection (T-GDI) engines manufactured from December 7, 2023 to February 26, 2024 to update the emissions software logic in the Electronic Control Module (ECM) to ensure compliance with emissions regulations.
Associated Products (1)Associated Documents - November 7, 2024•Document ID: 11010518EmissionsENGINE
- Mfr Comm. #:
- SC318_DP
- Date Added:
- November 14, 2024
- Manufacturer:
- KIA
SummaryVOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO (SC318) - This document is the announcement to the dealer principals advising that Kia is conducting a Voluntary Emissions Service Campaign on certain 2024 MY Kia Sorento vehicles equipped with 2.5L Turbo Gas Direct Injection (T-GDI) engines manufactured from December 7, 2023 to February 26, 2024 to improve the emissions logic in the Electronic Control Module (ECM) to ensure compliance with emissions regulations.
Associated Products (1)Associated Documents - October 24, 2024•Document ID: 11009491Service Bulletin/Repair InstructionsSERVICE BRAKES
- Mfr Comm. #:
- TSB_CHA126V
- Date Added:
- October 30, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: FRONT BRAKE DISC JUDDER INSPECTION AND REPLACEMENT - This bulletin provides information to address vehicles that may be exhibiting front brake judder sensation while braking on certain 2021-2024MY Sorento (MQ4a) vehicles produced from July 26, 2021 through March 28, 2024 and 2023-2024MY Sportage (NQ5a) vehicles produced from January 7, 2022 through May 20, 2024. Brake judder is a vibration or pulsing sensation felt in the steering wheel, brake pedal, and/or seat when the brakes are applied while driving.
Associated Products (6)Associated Documents - October 18, 2024•Document ID: 11009074Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE341_R3
- Date Added:
- October 23, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: CCNC – DEALER MODE, FACTORY AND NETWORK RESET - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to access the ‘Dealer Mode’ function on 2024MY~ models listed on page 5 equipped with a Connected Car Navigation Cockpit (ccNC) head unit, and to perform a ‘Reset Network’ and/or ‘Factory Reset’ to address customer concerns related to activation of Kia Connect or Kia Connect features that may have stopped working.
Associated Products (4)Associated Documents - October 16, 2024•Document ID: 11009533Over The AirELECTRICAL SYSTEM; VEHICLE SPEED CONTROL
- Mfr Comm. #:
- OTA_SA591
- Date Added:
- October 31, 2024
- Manufacturer:
- KIA
SummaryOVER-THE-AIR: SOFTWARE UPDATE FOR INTELLIGENT SPEED LIMIT ASSIST (SA591) - This Over-the-Air (OTA) software update is designed to update the Engine Control Unit (ECU) logic of certain 2025 Sorento vehicles. This update is designed to improve the Intelligent Speed Limit Assist (ISLA)* function to more accurately adjust the target cruise control speed limit to the speed limit of the road.
Associated Products (1)Associated Documents - October 15, 2024•Document ID: 11009073Service Bulletin/Repair InstructionsFORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL; ELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE358
- Date Added:
- October 23, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: SERVICE ACTION: ISLA LOGIC IMPROVEMENT (SA591) - This bulletin provides information to improve the Intelligent Speed Limit Assist (ISLA) function on certain 2025MY Sorento (MQ4a PE) vehicles equipped with 2.5L T-GDI Theta Ⅲ engines produced from June 25, 2024 through August 8, 2024. When using Smart Cruise Control with ISLA enabled, an affected vehicle may not automatically update the cruise set speed to a new posted speed limit due to a software logic error. If this occurs, the driver can manually change the cruise set speed and/or deactivate the cruise control normally by using the steering wheel controls and brake pedal.
Associated Products (1)Associated Documents