Jeep Wrangler Complaints

18,838 consumer complaints on file.

#10102110December 3, 2004
ENGINE AND ENGINE COOLING:ENGINE
HARD STARTING AND STALLING. THE VEHICLE WILL CRANK AND CRANK AND WILL START SOMETIMES OR YOU MUST TURN THE KEY OFF AND TRY TO RESTART, AND WILL START THE SECOND TIME, BUT USUALLY RUNS POORLY FOR A FEW SECONDS. WILL SOMETIMES STALL WHEN PUTTIN INTO GEAR. DEALER HAS CHANGED FUEL PUMP AND PUT A SHIELD OVER ONE OF THE FUEL INJECTORS. STILL HAVING THE HARD STARTING PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100781November 30, 2004
ELECTRICAL SYSTEM:WIRING, EQUIPMENT:ELECTRICAL
1999 JEEP SAHARA: PRIL 2002 - GAUGES (ALL DASHBOARD GUAGES INCLUDING SPEEDOMETER) STOP WORKING WHILE DRIVING. REPLACED WIRING CLUSTER CONNECTOR AT HAYNES JEEP, RICHMOND, VA.; PAID $108.33 FOR REPAIRS. *AK OCTOBER 2004 - GAUGES (ALL DASHBOARD GUAGES INCLUDING SPEEDOMETER) STOP WORKING AGAIN WHILE DRIVING. SAME PROBLEM. HAYNES JEEP ADVISED HAVE TO REPLACE THE WIRING CLUSTER CONNECTOR AGAIN. ASKED HAYNES JEEP TO REPLACE IT FOR FREE AS THIS WAS DONE IN 2002 BY THEM. THEY REFUSED. OCTOBER 21, 2004 - WROTE A LETTER OF COMPLAINT TO MR. RICHARD CARTER, GENERAL MANAGER, HAYNES JEEP. HE DID NOT RESPOND TO THE LETTER. THIS IS A HAZARD WHILE DRIVING. THIS SHOULD NEVER HAPPEN WHILE DRIVING IN ANY VEHICLE, MUCH LESS HAPPEN AGAIN WITHIN 2 YEARS OF GETTING IT FIXED. I UNDERSTAND THIS IS A PROBLEM WITH JEEPS AND THERE SHOULD BE AN INVESTIGATION BY THE NHTSA. I DO NOT THINK THAT THE OWNER OF A VEHICLE MUST FORK OUT $100+ EVERY TWO YEARS JUST TO HAVE THE GUAGES WORK ON A $23,000 VEHICLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100792November 30, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
1)THE VEHICLE FAILED THE ANNUAL INSPECTION - AND I WAS ADVISED THE REASON WAS "EXHAUST MANIFOLD". 2)I CALLED THE DEALER - WHO THOUGHT MY VEHICLE WAS A "2.5" WHICH ALREADY HAS A RECALL ON THE EXHAUST MANIFOLD, BUT I HAVE A "4.0" WHICH CURRENTLY DOES NOT. I ASKED WHAT HARM IS BEING DONE IF I DO NOT GET IT FIXED - AND WAS ADVISED THAT SINCE THERE IS A HOLE IN THE EXHAUST MANIFOLD, EXHAUST FUMES ARE FILLING THE CAB (LIKE THE 2.5). I WAS AT THAT TIME ADVISED THAT THERE IS NO RECALL ON THIS PART. AS IT WAS EXPLAINED TO ME, THE PART ON THE 2.5 IS A BOLT THAT ATTACHES TO THE MOTOR, AND WHEN IT BREAKS, LEAKS EXHAUST INTO THE CAB; AND ON THE 4.0 (WHICH I BELIEVE IS ALSO A COMMON PROBLEM), THAT THERE IS A BREAK IN THE BASE OF THE "Y" PIPE, WHICH ALSO LEAKS EXHAUST INTO THE CAB. I CALLED THE MANUFACTURER CUSTOMER LINE 800.992.1997, I ADVISED THAT I WAS AWARE THAT THIS WAS A SERIOUS PROBLEM, AND THAT THERE IS ALREADY A RECALL ON A SIMILAR MODEL; I WAS TOLD THAT ALL THEY COULD DO WAS "REGISTER THE COMPLAINT". I ASKED "HOW DOES ONE GO ABOUT A RECALL PROCESS" AND WAS TOLD IT WAS INVOLVED AND COMPLICATED, AND I WAS DIRECTED TO THIS SITE AFTER PRESSING FOR SATISFACTION. I THEN ASKED "HOW MANY PEOPLE HAVE TO DIE BEFORE YOU RECALL THIS PART?", AND THE REP ON THE OTHER END OF THE LINE GIGGLED. I WENT ON TO ASK THAT IF THERE WAS A RECALL ON THIS PART WOULD I BE REIMBURSED FOR MY EXPENDITURE, AND I WAS ADVISED THAT "YES", I WOULD BE REIMBURSED FOR HAVING TO PAY FOR THIS REPAIR. 3)BECAUSE IT IS A DANGEROUS CONDITION, I AM HAVING THE EXHAUST MANIFOLD REPLACED. I CAN MAKE IT AVAILABLE FOR INSPECTION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100631November 28, 2004
VISIBILITY:WINDSHIELD
WINDSHIELD-2004 JEEP LIBERTY WITHIN A MONTH OF BUYING THERE WAS LITTLE CHIPS ALL OVER WINDSHIELD SPOKE WITH DEALERSHIP (NOTHING THEY WOULD DO) THIS VEHICLE HAS ONLY BEEN DRIVEN IN TOWN AND ON HIGHWAY. THIS IS RIDICULOUS FOR A 24,000 DOLLAR VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100541November 25, 2004
TIRES:SIDEWALL
I CURRENTLY OWN A JEEP WRANGLER, WHICH WAS PURCHASED USED, THAT IS EQUIPPED WITH FIRESTONE WILDERNESS AT TIRES, DOT VD66 W2, 30 X 9.50 R15 LT. I AM UNSURE OF THE DOT CODE AS IT IS SLIGHTLY WORN BUT THE VD IS CERTAIN. WHILE DRIVING DOWN THE HIGHWAY, WE ENCOUNTERED A FLAT. IT APPEARS THAT THE TREAD SEPARATED FROM THE SIDEWALLS AS THE SIDEWALLS ARE STILL PRESESNT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101620November 24, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
AFTER STARTING THE VEHICLE, PLACING IT IN DRIVE IT WILL GO A FEW FEET AND THEN IT WON'T MOVE. THE DEALER IS UNABLE TO FIND THE DEFECT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101529November 22, 2004
AIR BAGS, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
THE AIR BAG LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. THE INTERIOR GAUGES FOR THE DASHBOARD LIGHTS APPEARED ON AND REMAINED ON AS WELL. THE GASOLINE GAUGE AND THE SPEEDOMETER WERE INOPERABLE. THIS CAUSED POOR VISIBILITY TO THE DRIVER. THE CONSUMER DROVE TO THE DEALER AND AFTER INSPECTING THE VEHICLE, THE MECHANIC INFORMED THE CONSUMER THAT THE DASHBOARD PANEL NEEDED TO BE REPLACED AND THE CLOCK SPRING FOR THE AIR BAG. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101088November 16, 2004
STRUCTURE:BODY
RECALL 99V117000 CONCERNING INSTRUMENT PANEL SCREWS. ALL THE INSTRUMENT GAUGES ARE FAILING TO OPERATE. VEHICLE HAD BEEN TO DEALER FOR INSPECTION. DEALER INFORMED CONSUMER THAT THIS VEHICLE WAS NOT COVERED UNDER THE RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119219November 12, 2004
ENGINE AND ENGINE COOLING:ENGINE, STRUCTURE, SUSPENSION:FRONT:WHEEL BEARING, SERVICE BRAKES, HYDRAULIC
2001 JEEP WRANGLER HAS CORROSION IN THE ELECTRICAL BOX, AIR BAG IS CORRODED, PROBLEMS WITH THE WHEEL BEARINGS AND OIL LEAK.*MR ON THE DAY OF PURCHASING THE VEHICLE THERE WAS A BRAKE PROBLEM. THERE WAS A LEAK BEHIND THE PASSENGER SEAT WHICH CAUSED THE CORROSION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098685November 11, 2004
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
I'M THE ORIGINAL OWNER AND SOLE DRIVER OF A 1997 JEEP WRANGLER WITH 34,000 MILES. I NOTICED THE WINDSHIELD DEFROSTER WASN'T WORKING WHEN I DROVE HOME IN A SNOW STORM LAST WEEK. FORTUNATELY, THE DRIVE WAS A SHORT DISTANCE. *JB I EASILY DETERMINED THAT A PLASTIC BELL CRANK BROKE OFF ITS SHAFT THAT GOES INTO THE HEATER HOUSING. I ACTIVATED THE DEFROSTER CONTROL TO CONFIRM THAT THIS PART IS THE DEFROSTER BELL CRANK. NOTHING HAS FALLEN DOWN THE DEFROSTER DUCT TO JAM THE DOOR AND CAUSE THE BREAK. THE DOOR MOVES FREELY WHEN TURNING THE SHAFT BY HAND. I BELIEVE THE BREAK HAPPENED WHEN THE DEFROSTER WAS ACTUATED DURING MAX HEATER FAN, CAUSING MAX AIR PRESSURE ON THE DEFROSTER DOOR WITH MAX TORQUE ON ITS SHAFT. THE REPAIR ESTIMATE FROM MY LOCAL DEALER IS $855. I HAVE A STRONG SUSPICION THIS IS A COMMON PROBLEM AND DOUBT IF MANY PEOPLE GO TO THIS EXPENSE TO FIX IT. I DONT WANT TO SPEND THIS AMOUNT OF MONEY ON A DEFECT THAT MAY BREAK AGAIN. SINCE DRIVING WITH FROSTED WINDSHIELDS CREATES A CONSIDERABLE SAFETY HAZARD, I THINK A RECALL SHOULD BE INITIATED TO MAKE THIS SYSTEM MORE ROBUST. A WINDSHIELD DEFROSTER SHOULD LAST MUCH LONGER THAN 34,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098691November 11, 2004
AIR BAGS
RED AIRBAG WARNING LIGHT IN GAUGE CLUSTER COMES ON INTERMITTENTLY. STARTED WHEN VEHICLE WAS APPROX 2 YEARS OLD. CLOCK SPRING WAS REPLACED UNDER WARRANTY. NOW OUT OF WARRANTY, AIRBAG WARNING LIGHT IS ON INTERMITTENTLY AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098702November 11, 2004
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM:WIRING, POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE HAD THE VEHICLE FOR 5 MONTHS. APPR 4 WEEKS AGO MY AUTOMATIC SHIFTER WAS STUCK IN PARK. AFTER A TOTAL OF 4 DAYS AT THE DEALERSHIP THEY REPLACED THE ENTIRE SHIFTER ASSEMBLY. 2 WEEKS LATER THE VEHICLE DIED ON THE SIDE OF THE ROAD STRANDING MY FAMILY 130 MILES FROM HOME. IT WAS DECIDED BY THE DEALERSHIP THAT THERE WAS A BLOWN FUSE CAUSED BY AN ELECTRICAL SHORT OF SOME KIND. AFTER AN ENTIRE WEEK AT THE DEALERSHIP THEY REPLACED THE MAIN COMPUTER AND SOME MISC. WIRING (ALL WARRANTY WORK). THE DAY AFTER I GOT THE VEHICLE BACK IT DIED AGAIN, THIS TIME STRANDING MY FAMILY 90 MILES FROM HOME. THE DEALERSHIP SAYS THAT THERE'S STILL A SHORT CAUSING THE FUSE TO BLOW. AFTER ANOTHER WEEK AT THE DEALERSHIP THEY REPLACE A WIRING HARNESS THAT THEY SAY IS BAD. AGAIN IT IS COVERED UNDER WARRANTY. THE DAY THAT I DRIVE HOME WITH THE VEHICLE MY BRAKES GO OUT. THE VEHICLE WAS TOWED BACK TO THE DEALERSHIP FOR REPAIRS TO THE BRAKING SYSTEM. WHILE IT WAS AT THE DEALERSHIP FOR REPAIRS THE FUSE BLOWS AGAIN. THIS TIME THEY SAY THAT ANOTHER WIRING HARNESS IS BAD AND THAT THIS TIME THEY WILL NOT WARRANTY IT. I FAIL TO SEE HOW THEY COULD PERFORM WARRANTY WORK TO SOLVE THIS PROBLEM TWICE AND THEN DECIDE THAT THEY WILL NO LONGER WARRANTY IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101458November 9, 2004
FUEL SYSTEM, GASOLINE:STORAGE
THE VEHICLE CAUGHT ON FIRE. *NM THE CONSUMER WAS HIT ON THE PASSENGER SIDE DOOR CAUSING THE OTHER DRIVERS BUMPER TO WEDGE INTO THE CONSUMERS GAS TANK. THE BACK DOOR OF THE CONSUMERS JEEP WAS TORN OFF ALONG WITH THE SPARE TIRE. THE CONSUMERS JEEP DID NOT STOP UNTIL IT FLIPPED OVER. THE CONSUMER STATED THAT THE STURDY JEEP SAVED HER LIFE. THE CONSUMER PURCHASED THE SAME VEHICLE AND THE GAS TANK BLEW UP. THE CONSUMER SON BARELY ESCAPED DUE TO THE FLAMABLE SEATS. THE JEEP BURNED TO THE GROUND. *TC
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10099724November 9, 2004
SEAT BELTS:FRONT:RETRACTOR
THE PASSENGER SIDE RETRACTOR FAILED WHEN APPLIED. CONSUMER PLACED THE SEAT BELT INSIDE THE RETRACTOR AND IT FAILED TO STAY SECURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098136November 1, 2004
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
I PURCHASED A NEW 2003 JEEP WRANGLER RUBICON IN MAY OF 2003 WITH THE DUAL TOP OPTION. SINCE DAY ONE, WHENEVER THE FULL HARD DOOR IS SHUT WITH THE WINDOWS ROLLED UP AND THE HARDTOP ON, THE REAR GLASS POPS OPEN. THE REAR GLASS ALSO POPS OPEN WHEN YOU HIT A BUMP IN THE ROAD. THEN THE REAR GLASS JUST FLOPS AROUND AND HITS THE SPARE TIRE AND YOU HAVE TO GET OUT AND PUSH IT SHUT, OTHERWISE I'M AFRAID IT MIGHT BREAK THE REAR GLASS. MY MAIN CONCERN IS THAT IT IS A SAFETY HAZARD AS THE OWNER'S MANUAL SAYS TO NEVER DRIVE WITH THE REAR WINDOW OPEN (ON SOFT TOP) UNLESS YOU ALSO HAVE THE FRONT WINDOWS ROLLED DOWN OR EXHAUST FUMES MAY ENTER THE DRIVER/PASSENGER COMPARTMENT AND CAUSE CARBON MONOXIDE POISIONING! I ASSUME THE SAME THING CAN HAPPEN WITH THE HARD TOP ON WHEN THE REAR GLASS IS OPEN 2-3 INCHES AND FLOPPING AROUND! I HAVE TAKEN IT TO THE DEALER TWICE AND THEY TRIED LOWERING THE REAR GLASS BY ADJUSTING THE HINGES ON THE GLASS BUT THE PROBLEM STILL EXISTS. I CONTACTED JEEP "STAR" TECH SUPPORT ON 3 SEPARATE OCCASSIONS AND FILED A COMPLAINT (FILE # 11586375) THE SERVICE MANAGER AT OUR DEALERSHIP SAID THAT HE HAS SEEN THIS PROBLEM ON SOME OTHER HARD TOP JEEPS AND I ALSO HAVE SEEN THE SAME COMPLAINT ON THE INTERNET ON JEEP FORUM CHAT ROOMS. APPARENTLY JEEP DOES'T TAKE THE PROBLEM SERIOUSLY SINCE I HAVE OWNED THE VEHICLE FOR 1 1/2 YEARS AND IT HASN'T BEEN FIXED YET. MAYBE WHEN SOMEONE DIES FROM CARBON MONOXIDE POISONING THEY WILL TAKE ACTION! I BELIEVE THIS IS A DESIGN FLAW. THE 2003 HARDTOP RELIES ON THE REAR TAILGATE TO KEEP THE REAR GLASS CLOSED AND THERE ISN'T ENOUGH OVERLAP TO SECURELY HOLD THE REAR GLASS IN PLACE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098069October 31, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
CRACKED EXHAUST MANIFOLD ON 97 TO 2000 JEEP TJ WRANGLERS. MISSING EXHAUST "ACCORDING" MISSING RESULTING IN CRACKED MANIFOLD. RESULTING IN CAR FAILING US EPA SMOG GUIDELINES. IN SEARCH OF TJ OWNERS SHOWED MANY OWNERS HAVING THIS PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097975October 29, 2004
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
2001 JEEP WRANGLER 52,000 MILES 3YEARS AND 6 MONTH OLD. CYLINDER LOCK-IGNITION LOCK STUCK, STEERING WHEEL LOCK, UNABLE TO TURN ENGINE ON OR UNLOCK STEERING WHEEL. DEALERSHIP REPLACE LOCK CYLINDER AND ALSO REPLACE RECALL IGNITION SWITCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097878October 27, 2004
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
WHEN THE HEADLIGHT LIGHT SWITCH WAS TURNED ON ALL THE DASHBOARD LIGHTS WENT OUT AND THE GAUGES MALFUNCTIONED. THIS WAS CAUSED BY THE DEFECT AS DESCRIBED IN RECALL 99V117000 FOR INSTRUMENT PANEL SCREWS, BUT THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096532October 27, 2004
SEAT BELTS:FRONT, SEAT BELTS:FRONT:RETRACTOR
SEAT BELT FAILURE DUE TO RETRACTOR DEFECT. THE RETRACTOR DOES NOT RETURN THE BELTS WHICH ALLOWS THEM TO CATCH IN THE DOOR LATCH AND FRAY AND RIP. WHEN SUBMITTED TO DAMLIER CHRYSLER THE REPLY WAS THAT THEY DID NOT HAVE ENOUGH INFORMATION TO PROPERLY DIAGNOSE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095695October 13, 2004
STRUCTURE:BODY
I PURCHASED A NEW 2004 JEEP WRANGLER SPORT ON SEPT 30,2004. ON OCT 1, 2004 I DISCOVERED DEFECTIVE PAINT ON THE LEFT FRONT FENDER NEAR THE ENGINE COMPARTMENT(APPEARS TO BE A CHEMICAL CONTAMINANT AS WELL AS GRAZING OF THE BASE COAT), DENT ON THE UNDERSIDE OF THE RIGHT HAND PASSENGER DOOR, WELDING SPLATTERS ON THE RIGHT FRONT FENDER, DENTS ON THE INSIDE OF THE RIGHT FRONT FENDER, RIGHT FRONT FENDER IS WARPED. ALL BODY DAMAGE APPEARS TO HAVE BEEN PRE-DELIVERY. DEALER SERVICE PERSONNEL TOLD ME TO IGNORE THE PAINT DAMAGE. I DONT UNDERSTAND HOW THE VEHICLE LEFT THE FACTORY IN THIS CONDITION. IAM DISGUSTED AND DEPRESSED AFTER SPENDING $26,000 DOLLARS ON THIS JEEP. IAM A U.S. NAVY VETERAN, AVIATION STRUCTURAL MECHANIC. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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