Jeep Wrangler Complaints

2,374 consumer complaints on file.

#11523453May 23, 2023
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
Car shut down in the middle of the highway at around 30 mph. While using the adaptive cruise control, i stepped on the gas to accelerate. The car then shut down and many warning lights came on. The car did not respond to restarting, shifting or anything. Screen just said charge fault error.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523416May 23, 2023
POWER TRAIN
The contact owns a 2022 Jeep Wrangler. The contact was made aware of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523000May 20, 2023
EXTERIOR LIGHTING
I have a 2022 Jeep Wrangler Unlimited Rubicon with the LED lighting package. I live in the mountains of Colorado and my first heavy wet snowstorm I drove home in at night on my dangerous windy tight canyon road home the headlights as well as the factory fog lights got completely covered in snow and ice to the point were I had to pull over about 10 times on my 10 mile drive home to clear the lights off as they got so covered that the light was completely gone to the point of not being able to see anything...not the reflectors on the side of the road or anything at all. I've never seen anything like it. Even though you can see dim light through the snow and ice the actual light emitted in this state is unusable. I risked getting hit every time I had to stop in the middle of the road (no shoulders just a cliff to the river below and cliff walls on the other side) to clear the lights off to get another straightaway down the road. This was terrifying and I think Jeep and Stelantis should recall these lights and replace them with Heated units like cars in Europe are mandated to have. This is such a safety issue and my solution will be to install some aftermarket old school halogens but this should still be addressed because somebody could get killed in their first bad snowstorm with these lights. They work fantastic in most conditions but when in a bad snowstorm these lights are totally useless and it is not safe to stop in the middle of the road when no shoulder exists to clear these lights over and over. Please address this and hopefully other people have filed complaints over this as well, I can't believe I'm the only one and the Jeep forums are full of threads about this! Thanks for any help on this. Please let me know if you need more info.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522664May 18, 2023
SUSPENSION, STEERING
My Jeep Wrangler has the famous "Death Wobble" and they cant seem to pinpoint what is causing it. Steering dampener fixed it for 3 days and it came back. It literally feels like I am about to be ejected out of my vehicle when I drive on any highway. FCA is throwing band aids at a known issue instead of bringing permanent fixed to the market.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522288May 16, 2023
ENGINE, ELECTRICAL SYSTEM, STEERING
Was driving down the highway, warning lights on the dashboard illuminated. Lost power, engine and electrical power. Message to place Jeep in park came on. Pulled car to shoulder. It would not start for two hours. Tow truck arrived. Jeep would start. Taken to Jeep dealership and nothing was found wrong with it. Same thing happened one week later. I checked ant there is no recall for my specific car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521571May 11, 2023
SUSPENSION
The contact owns a 2021 Jeep Wrangler. The contact stated that on four separate occasions while driving approximately 45-70 MPH, the vehicle drove over a bump in the roadway and the front end of the vehicle started to shake violently. There was no warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the failure was known as an extended vibration. The contact was then informed by the technician that the stabilizer bar would be replaced as a temporary repair however, the contact declined. The contact stated that he was concerned for his safety when driving the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number and advised to call the NHTSA Hotline. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521069May 8, 2023
STRUCTURE:BODY
I made appointment with Galena Chrysler Dodge Jeep Ram Fiat, Fort Myers, FL for May 4, 2023 at 9 AM to repair the Frame Stud defect (28A/NHTSA 23V-191) on this vehicle. After having received no communication from this dealer after 5 days, I went to pick up the vehicle the evening of May 8, 2023 and discovered no attempt to remedy this defect had been made. My plans are to drive this vehicle from FL to WI for the summer months later this week. Besides making you aware of this situation, I want to have it on the record that I attempted to have the defect remedied in the event it is involved in a motor vehicle accident and would catch fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520909May 8, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The contact stated that the manufacturer has yet to provide a solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520716May 6, 2023
ELECTRICAL SYSTEM
Vehicle will stop working in electrical mode...says "electrical mode unavailable" Dealership does NOTHING, vehicle performance is unpredictable. Sometimes will not start without a jump when the battery is fully charged from a 220 outlet. I've had it towed as I was stranded... dealership said "nothing wrong" ZERO diagnostic test to see if battery has a bad cell. Yet less than 24 hours from picking up at dealership, will only operate in gas mode. NOW it seems to down shift when I take my foot off gas....makes a grinding sound. Appears I purchased a lemon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520400May 4, 2023
ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM
The contact owns a 2021 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the PHEV mode failed to function as designed. The vehicle was taken to the dealer, where it was repaired; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519618April 29, 2023
ENGINE, ELECTRICAL SYSTEM
1st Jeep recall. Data update completed. Next day engine light. 2 weeks for first appointment. 3 weeks to get next appointment. After recall next day engine light heater codes. PCM replaced. Vehicle went Totally dead. New 12volt battery. Still dead. Star Stellantis Technical Assistance Request #1 Technicians from Michigan came and reprogrammed vehicle. Star #2 engine light heater codes still. A new recall for heater pump out for Jeep 4xe. My Vin # not included. Took possession June or July 2021. Current 3450. Miles. Jeep 4xe Hybrid unlimited. Vehicle has been @ dealership since February 2023. Here it is May 2023. I've talked with customer care. Still no parts. Still no work on vehicle. Told by dealership it needs heater pump and a battery heater warmer. No charging issue ever with plug in. Recall was for Stalling. Getting the big run around. Vehicle sat in garage for about a month or so. Then recall. On return to dealership , it crapped out in front of dealership. They had to clear all the codes to get it in service. So now into 5th month without vehicle. Recall goofed up my vehicle. Or it was already like that waiting to happen. Reliability ? Not ready as it is. It's just continues to sit @ dealership. ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519606April 29, 2023
FUEL/PROPULSION SYSTEM
I received a recall notice on my Jeep Wrangler Sahara 4xe that the vehicle could suddenly shut down while in motion and needed a repair to prevent this from happening. I took it into the dealer to get the repair. At this point the vehicle had about 1200 miles on it. About a week AFTER getting the recall repair, the vehicle shut down without warning while I was driving it in all electric mode. I had to pull off the road, coast to a stop, and restart. I took it back to the dealer and they said that they had never heard of this happening AFTER getting the recall fixed. They said they didn’t know what to do to address it and would be reporting it to Jeep/Stellantis HQ in Detroit. The dealer is Jeff D’Ambrosio in Downingtown, PA. They said they would be back in touch once they heard from Detroit. This is extremely concerning and should be investigated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519566April 29, 2023
POWER TRAIN, FUEL/PROPULSION SYSTEM
Vehicle has fluttered off and on for 2 months. Drove on the highway yesterday and the fluttering progressively got worse. It began to lose power and a Service Electronic Throttle Control light came on. I pulled off the side of the road, turned it off and back on. I went 45 mph with hazard lights to the nearest exit. It continued to flutter and the light reappeared. I’ve called many jeep dealerships before this as well as now and they all say there is nothing they can do due to no solution/remedy. I don’t feel safe driving my Jeep back home 3.5 hrs so I have to borrow a family member’s vehicle while my Jeep sits at a dealership until there is something they can do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519305April 27, 2023
STEERING, SUSPENSION
The first time the violent shaking of the steering wheel and vehicle was at highway speed. Fortunately I was able to pull over safely. I called to make an appointment with my closest dealer immediately and was made to wait 30 days. That first time my vehicle had 34,000 miles on it, by the time of my appointment they said it was out of warranty for the steering dampener since I was then over 36,000. I paid the diagnostic fees, labor and the replacement part. It has not fixed the issue, it has happened more frequently and more violently. I’ve taken it two non-dealer specialists who have not been able to pin point any problems. Spoke with Jeep customer service and they are requiring it to be diagnosed by a dealer at my cost, again. The last time the shaking happened I had to hit my brakes in the middle of the highway winding up with a tractor trailer narrowly missing me. I’m afraid to drive my $45,000 vehicle and now I have to wait multiple weeks again since my dealer (and called three others) has no available appointments before I can get any help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518837April 25, 2023
VEHICLE SPEED CONTROL
The contact owns a 2021 Jeep Wrangler. The contact stated that while pulling into the parking space, the vehicle suddenly lunged forward crashing into the rear of a parked vehicle which then crashed into the rear of a second parked vehicle. The contact indicated that the vehicle lunged forward while the accelerator pedal was released in order to press the brake pedal. During the incident, no injuries were reported. A police report was taken at the scene. The cause of the failure was not determined. The local dealer and manufacturer was notified of the failure. The failure mileage was 9,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11518506April 23, 2023
STEERING
While going 55 mph, I hit a bump in the road and the Jeep started shaking all over the road. It started doing the death wobble.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518374April 21, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
This vehicle was sold unlawfully to me, with an open recall on it. I purchased the brand-new vehicle from Sterling Heights Dodge, Chrysler Jeep New car dealership on 3/23/23. I got at open of business 9am left shortly after 11am with the new car.3/24 The vehicle engine lights came on, RPM's were revved high, engine was making loud noises. I called the dealership to make an appointment with service, I was told I can't bring my car there for service it had to go to Toledo Service Dept Grogan the closest to me. I was told to drive it as is it would be fine. On 3/26 my vehiicle abruptly stopped in heavy traffic with my 5 year old grandson in the backseat. Nothing worked, all power was dead. I have videos of this. I had to get out and motion for traffic to go around us, several time we were almost hit. The car was towed to Grogan they got it in for service 3/28. It was discovered by the service manager on 3/23 when I purchased my new car that New car had an open recall on it launched 3/14/23, and the dealership entered 3/23/23 as the repair date to bypass the system because you can't sell a brand new car with an open recall. The car is dangerous, it has been sitting in service since 3/28 until present date totally disabled without ability to be fixed by Grogan experts. The car was unlawfully sold, it was not disclosed there was a open recall or I would have opted to buy a different car. The car is a lemon they will not take the car back although it was sold unlawfully New Cars are forbidden to be sold with open recalls, and open recalls are to be disclosed prior to selling consumers cars. It is going to cause a very serious accident with injuries and potentially even fatality.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518319April 21, 2023
VEHICLE SPEED CONTROL, ENGINE, ELECTRICAL SYSTEM
Same issue as the last time, and the time before that. Very dangerous, battery completely fails. The instrument meters are wrong and it shows that there is gas when there is really not any gas. Also more recently, we were driving on the highway in the express lane in the car just suddenly came to a stop. We could have died - luckily there was no one behind us. I managed to get the car over partially into the other lane so people could go around. The car had to be towed and I’m done paying for this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518038April 20, 2023
ENGINE, FUEL/PROPULSION SYSTEM, SERVICE BRAKES
Today this morning I parked, put the gear in park and all of a sudden the car ravaged up and jumped forward, causing me to go through a fence and stopped. I had my foot on the break the whole time.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11517632April 18, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Jeep Wrangler. The contact stated while driving 25 MPH, the vehicle made an independent and unintended stop. The service charging system, the battery warning light, and the key not detected message was displayed. The contact was able to restart the vehicle after several attempts and the vehicle operated as designed. The vehicle was taken to the dealer to be diagnosed; however, the dealer stated that no failure was found. The manufacturer was contacted, and a case was filed. The failure mileage was 1,649.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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