Jeep Liberty Complaints

8,882 consumer complaints on file.

#10172957November 8, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED AFTER RECEIPT OF NHTSA RECALL LETTER # 06V288000 REGARDING LOWER BALL JOINTS, AN ATTEMPT WAS MADE TO SCHEDULE REMEDY REPAIRS WITH THE SERVICE DEALER. THE SERVICE DEALER DETERMINED AN APPOINTMENT COULD NOT BE MADE UNTIL PARTS WERE AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED, HOWEVER THE MANUFACTURER WAS GOING BE CONTACTED FOR FURTHER DETAILS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174305November 7, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
SAFETY RECALL F23-LOWER BALL JOINTS 2003 JEEP LIBERTY. *TS THE DEALERSHIP STATED THE PARTS WOULD NOT BE AVAILABLE FOR AT LEAST THREE WEEKS, AND THEN THE CONSUMER WOULD BE PLACED ON A WAITING LIST. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174307November 7, 2006
ELECTRICAL SYSTEM
2002 LIBERTY SPORT SOLENOID ASSEMBLY HAD TO BE REPLACED. *TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172817November 7, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED THE MANUFACTURER WAS NOT PROVIDING THE RECALL PARTS NEEDED FAST ENOUGH FOR RECALL # F23, REGARDING THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT. THE CONTACT TRIED TO SCHEDULE THE RECALL SERVICE IN EARLY OCTOBER OF 2006. THE VEHICLE WAS PLACED ON A WAITING LIST FOR THE BACKORDERED PARTS. THE MANUFACTURER WAS NOT CONTACTED. UPDATED 12/1/20006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172831November 7, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED THE RECALL NOTICE # F23 FOR THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT, WAS RECEIVED IN EARLY SEPTEMBER OF 2006. ON 09/20/06 THE CONTACT TRIED TO SCHEDULE A RECALL REPAIR AT 4 SEPARATE SERVICE DEALERS, WHO ALL ASKED THE CONTACT TO CALL BACK IN TWO WEEKS, BUT WOULD NOT PROVIDE AN ESTIMATED WAIT TIME FOR SERVICE OR ADD THE CONTACT TO A WAIT LIST. WHEN THE MANUFACTURER WAS NOTIFIED, THE CONTACT WAS INFORMED THE VEHICLE SHOULD BE PARKED UNTIL REPAIRS WERE POSSIBLE. UPDATED 11/30/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172879November 7, 2006
SEAT BELTS:FRONT
DRIVERS SEAT BELT BUCKLE (FEMALE END) RELEASE REMAINS RETRACTED AFTER RELEASE OF THE MALE END. THE BUTTON EITHER MUST BE PRIED BACK UP TO LATCH THE SEAT BELT, OR, AFTER NUMEROUS TRIES, THE SEAT BELT BUCKLE FEMALE END WILL SECURE IN THE MALE END. DCC HAS REFUSED TO CORRECT THE DEFECT, AS THE VEHICLE IS OUT OF WARRANTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172680November 6, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT*: THE CONTACT STATED WHILE AT THE DEALER FOR RECALL REPAIR, THE DEALER NOTICED THE ROTORS WERE CORRODED AND REPLACED ALL FOUR ROTORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172690November 6, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED THE VEHICLE WAS TAKEN TO AN INDEPENDENT SERVICE DEALER FOR SCHEDULED MAINTENANCE, AND WAS INFORMED OF THE NHTSA RECALL, F23 FOR THE SUSPENSION: FRONT:CONTROL ARM; LOWER BALL JOINT. THE SERVICE DEALER INFORMED THE VEHICLE WOULD BE ADDED TO THE WAITING LIST OF 43 OTHER VEHICLES OF WHICH 3 A WEEK WERE BEING SERVICED AS PARTS WERE AVAILABLE. THE MANUFACTURER INFORMED THE CONTACT THEY WOULD NOT AUTHORIZE SERVICE AT AN INDEPENDENT DEALER OR REIMBURSE FOR THE PART IF THE INDEPENDENT DEALER WAS USED ALTHOUGH ANOTHER SERVICE DEALER COULD BE CONTACTED TO FIND A SHORTER WAITING LIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172702November 6, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED NO PROBLEM HAD OCCURRED WITH THE VEHICLE. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE. UPDATED 11/30/2006 - THE CONSUMER WAS TOLD THAT THE DEALER ONLY GET 3 REPLACEMENT PARTS PER WEEK. THE CONSUMER IS NUMBER 90 ON THE WAITING LIST AND AT THAT RATE THE CONSUMER WILL HAVE TO WAIT 30 WEEKS TO GET THE PART REPLACED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172712November 6, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED A NHTSA RECALL LETTER # F23, FOR THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT WAS RECEIVED, AND THE SERVICE DEALER WAS CONTACTED TO SCHEDULE AN APPOINTMENT. THE SERVICE DEALER INFORMED THE CONTACT OTHER VEHICLE OWNERS WERE ALREADY ON A WAIT LIST AND THE CONTACT WOULD HAVE TO WAIT. THE MANUFACTURER WAS NOT CONTACTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172720November 6, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED WHEN A NHTSA RECALL LETTER F23 WAS RECEIVED FOR THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT, THE SERVICE DEALER WAS CONTACTED TO SCHEDULE AN APPOINTMENT. THE CONTACT WAS INFORMED THERE WAS A WAITING LIST OF 4-6 WEEKS. THE MANUFACTURER WAS NOT ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172788November 6, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED THERE WAS A RECALL ON THE LOWER SUSPENSION BALL JOINT CONTROL ARM #06V288000. THE RECALL REPAIR WAS NOT PERFORMED IN A TIMELY MANNER. BOTH THE SERVICE DEALER AND MANUFACTURER DETERMINED IT WOULD TAKE 18 WEEKS TO PERFORM THE REMEDY REPAIR. WHEN THE CONTACT WAS INFORMED OF THE WAIT TIME FOR REPAIRS AFTER WAITING TWO MONTHS. THE CONTACT EXPRESSED THAT IT IS NOT THEIR INTENTION TO BE JUMPED AHEAD IN LINE BUT THE MANUFACTURER NEEDS TO BE ACCOUNTABLE FOR THEIR RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172786November 6, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED THE VEHICLE THERE WAS A RECALL ON THE LOWER BALL JOINT SUSPENSION #06V288000. BOTH THE SERVICE DEALER AND THE MANUFACTURER DETERMINED THE MANUFACTURER ONLY WILL SEND OUT 3 PARTS PER DEALERSHIP PER WEEK AND IT WILL TAKE FOUR MONTHS TO GET THE PARTS FOR THE REMEDY REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172623November 4, 2006
SUSPENSION:FRONT
A VEHICLE RECALL WAS ISSUED ON MY 2002 JEEP LIBERTY. THERE HAS BEEN NO FAILURE, ACCIDENT OR INJURY AS OF THE DATE OF THIS COMPLAINT. THE RECALL IS TITLED SAFETY RECALL F-23--LOWER BALL JOINTS. I FIRST RECEIVED NOTICE OF THE RECALL SOME TIME IN SEPTEMBER OF 2006. I MADE AN APPOINTMENT WITH MY DEALER AND TOOK THE VEHICLE IN. THE DEALER INDICATED THEY WERE HAVING PROBLEMS GETTING THE BALL JOINT PARTS FROM CHRYSLER. CHRYSLER WAS NOT RELEASING ENOUGH PARTS. I HAVE CALLED SEVERAL TIMES SINCE THEN WITH THE SAME RESPONSE. THIS PAST WEEK, I WENT IN TO THE DEALER AND INQUIRED AGAIN. THE DEALER INFORMED ME THAT HE HAD A STACK OF OTHER CUSTOMERS AS WELL (HE SHOWED ME THE STACK OF WORK ORDERS). HE INDICATED HE HAS CALLED CHRYSLER TO COMPLAIN ABOUT THE LACK OF PARTS. CHRYSLER KEEPS PROVIDING THE SAME SONG AND DANCE, NAMELY THAT THE PARTS WILL BE SHIPPED. WHEN HE ASKED WHAT HE IS SUPPOSED TO TELL HIS CUSTOMERS, THE DEALER WAS GIVEN THE BLUNT REPLY, "TELL THEM THE PARTS WILL BE SHIPPED." NO DATE WAS GIVEN FOR SHIPPING. HAVING WORKED FOR A VEHICLE MANUFACTURER AS GENERAL COUNSEL AND HAVING BEEN INVOLVED IN RECALL MATTERS, I FIND THIS LACK OF ATTENTION TO THIS RECALL PARTICULARLY DISTURBING. FRANKLY, I WANT MY VEHICLE FIXED AND FIXED NOW. MY WIFE AND I HAVE A NEWBORN SON AND I AM VERY NERVOUS ABOUT TAKING ANY OF THE FAMILY IN A VEHICLE THAT COULD HAVE A FAILURE IN THE BALL JOINTS THAT CHRYSLER SAYS "CAN RESULT IN A LOSS OF STEERING CONTROL AND COULD CAUSE A CRASH WITHOUT PRIOR WARNING." *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172546November 3, 2006
STEERING
SERVICE FOR A RECALL, FAILURE TO PERFORM RECALL SERVIVES AS STATED IN RECALL AGREEMENT. RECEIVED RECALL NOTICE DATED 9/27/06, IMMEDIATELY CALLED DEALER TO SET-UP APPOINTMENT. TOLD BY DEALER THAT PARTS WERE ON BACK-ORDER. ON 10-30-06, AGAIN CONTACTED DEALER, AGAIN TOLD PARTS WEREN'T AVAILABLE. REQUESTED LOWER-BALL JOINTS TO BE INSPECTED, AS VECHICLE IS DRIVEN BY WIFE (8 MONTHS PREGRANT) AND 7 YEAR CHILD ALSO TRAVELS IN VECHICLE. TOLD THAT DEALERSHIP COULDN'T DO, AS IT WASN'T PART OF THE RECALL PROCEDURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172442November 2, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED WHILE DRIVING 25 MPH, THE STEERING PULLED TO THE RIGHT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT DEALER TO BALANCE AND ROTATE THE TIRES. ABNORMAL WEAR WAS FOUND ON THE TIRES THAT HAD BEEN PURCHASED IN 08/2006. FOUR SEPARATE SERVICE DEALERS WERE CONTACTED TO SCHEDULE AN APPOINTMENT, AFTER RECEIVING RECALL F23, FOR THE SUSPENSION: FRONT CONTROL ARM: LOWER BALL JOINTS. EACH SERVICE DEALER INFORMED THE CONTACT OF THE BACK ORDER OF PARTS AND OFFERED TO ADD THE VEHICLE TO A WAIT LIST. AN INDEPENDENT MECHANIC INFORMED THE CONTACT THAT PARTS WERE ON HAND, FOR IMMEDIATE REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172461November 2, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED NO PROBLEM HAD OCCURRED. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172502November 2, 2006
ELECTRICAL SYSTEM:WIRING, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
MY LIBERTY HAS 3 RECALLS, 2 HAVING DO WITH BIG SAFETY ISSUES- FIRE AND TIRES DETACHING. I FIRST CALLED PLANET DODGE (MIAMI, FL) FOR SERVICE APPT.; GAVE VIN AND ADVISED OF RECALLS- SURPRISE! WHEN I ARRIVED FOR MY APPOINTMENT; THEY SAID THE PARTS WERE ON BACK ORDER! TODAY I CALLED TAMIAMI JEEP TO MAKE AN APPOINTMENT AND WAS TOLD 1) IT'S VERY DANGEROUS AS TIRES MAY DETACH 2) THEY HAVE SOME PARTS, BUT NOT SOME BOLT, IF THAT IS REQUIRED! QUESTION- IF THESE ARE MANDATORY RECALLS AND ON SUCH POTENTIALLY SAFETY COMPROMISING PARTS- HOW CAN THE PARTS BE ON BACK ORDER FOR 3 MONTHS!! (THIS WILL BE MY FIRST VISIT TO TAMIAMI FOR SERVICE APPT-BUT WAS ALREADY ADVISED NOT ALL PARTS AVAILABLE- WHAT'S THE USE OF MAKING A APPOINTMENT IF THEY IS A NATIONWIDE OF A PART TO REPAIR A RECALL? WHAT HAPPENS IF MY TIRES DETACH OR MY CAR HAS "UNDERBODY FIRE" AS PER MY MOST RECENT NOTICE? I WOULD APPRECIATE A REPLY VIA EMAIL AND I WOULD LIKE SOMEBODY TO INVESTIGATE HOW SERVICE DEPARTMENTS CAN RUN OUT OF PARTS THAT HAVE MANDATORY RECALLS. I WAS NOT TOLD AT PLANET DODGE HOW SERIOUS THIS WAS AND HAVE BEEN DRIVING AROUND WAITING FOR THE PARTS TO ARRIVE.(LOWER BALL JOINT). *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172503November 2, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED UPON RECEIVING A RECALL LETTER # 03V46000 IN REGARDS TO THE FRONT SUSPENSION LOWER BALL JOINTS, THE DEALERSHIP WAS CONTACTED, WHO INDICATED THERE WAS A WAITING LIST FOR THE REQUIRED PARTS TO PERFORM THE RECALL REPAIR. AFTER A MONTH, THE PARTS HAD NOT ARRIVED YET. THE CONTACT WAS VERY CONCERNED BECAUSE THE RECALL CLEARLY ESTABLISHED THE SAFETY RISK INVOLVED IN THE SAFETY DEFECT. UPDATED 11/30/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172327November 1, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED THERE ARE NO PROBLEMS HAVE OCCURRED WITH THE VEHICLE. THERE WAS A NHTSA RECALL, #06V288000 REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE ARE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS ARE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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