Jeep Liberty Complaints

8,882 consumer complaints on file.

#11143635October 29, 2018
SUSPENSION, STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT UPON INSPECTING THE UNDER BODY AND FRAME OF THE VEHICLE CONCERNING THE SUSPENSION, THE CONTACT NOTICED THAT THE REAR CONTROL ARM BRACKET FRACTURED FROM THE DRIVER'S SIDE OF THE FRAME. THERE HAD BEEN EXTENSIVE RUST AND CORROSION ON THE FRAME, THE LOWER CONTROL ARM AND THE ROCKERS PERTAINING TO THE REAR AXLE. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143663October 29, 2018
SUSPENSION
THIS WEBSIITE IS SHOWING 0 RECALLS FOR MY VEHICLE WHEN ENTERING IN THE VIN#, YET I KNOW THERE WERE AT LEAST 3. SO IS THIS NOT A RELIABLE RESOURCE OR WHAT? I FOUND THE RECALLS DOING A CAR FACTS CHECK, YET THIS GOVERNMENT WEBSITE SAYS THETE ARE NONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142847October 26, 2018
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR, ENGINE
TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT HEAT FAILED TO BLOW OUT OF THE AIR VENTS INSIDE THE VEHICLE, EVEN THOUGH THE BLOWER WAS WORKING. THE VEHICLE WAS TAKEN TO ED VOYLES CHRYSLER DODGE JEEP RAM (844-715-5921, LOCATED AT 789 COBB PKWY SE, MARIETTA, GA 30060) WHERE IT WAS DIAGNOSED THAT THE BLOWER MODULE AND THE RESISTER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED A YEAR LATER. THE CONTACT CALLED THE SAME DEALER AND WAS INIFORMED THAT SOMEONE WOULD CALL BACK. THE CONTACT WAS NOT CALLED BACK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 81,150. *TT *JB CONSUMER STATED ALTHOUGH THE RADIATOR WAS REPLACED THE RADIATOR STARTED LEAKING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142867October 26, 2018
STRUCTURE:BODY
I HAVE A 2012 JEEP LIBERTY. THE SKY SLIDER HAS NEVER SEALED PROPERLY SINCE I PURCHASED IT. I TOOK IT INTO JEEP 3X FOR WIND NOISE COMPLAINTS (YOU CAN BARELY HEAR YOURSELF TALK INSIDE THE CAR WHEN YOU ARE DRIVING OVER 40MPH) AND EACH TIME I WAS TOLD THERE WAS NOTHING WRONG. ABOUT 6 MONTHS AGO THE SKY SLIDER ROOF STOPPED OPERATING. I TOOK IT TO JEEP TO BE FIXED BUT THEY TOLD ME "YOU ARE LUCKY IT IS CLOSED. LEAVE IT CLOSED. WE HAVE SOME IN THE BACK OF THE SHOP THAT ARE STUCK OPEN AND WE CAN'T GET REPLACEMENT PARTS". I TOOK IT TO ANOTHER JEEP DEALER WHO LOOKED INTO THIS MORE FOR ME. I HAVE AN EXTENDED WARRANTY AND JEEP HAD SOMEONE COME OUT TO CONFIRM THAT THE SKY SLIDER WAS INDEED INOPERABLE AND APPROVE THE REPAIR WORK TO BE DONE AND CONFIRM THAT THE PART WAS UNDER WARRANTY. UNFORTUNATELY THEY ALSO TOLD ME THAT THEY CAN'T GET THE PART FROM JEEP AS IT IS DISCONTINUED. I FILED A COMPLAINT WITH JEEP AND RECEIVED AN FCA NUMBER, BUT UNFORTUNATELY EVERY TIME I CALL OR THEY CALL ME THE ANSWER IS THE SAME. THE PART IS UNDER REVIEW AND THEY ARE NOT SURE IF THEY ARE GOING TO MAKE IT ANYMORE. TWO DAYS AGO WHILE DRIVING AT 55MPH, THE SKY SLIDER ROOF LITERALLY POPPED OPEN. I HAD TO QUICKLY PULL OVER IN 3 LANES OF TRAFFIC TO TRY TO GET IT TO CLOSE. UNFORTUNATELY IT WILL NOT SEAL AND NOW HAS A GAPING HOLE IN THE ROOF WHICH RENDERS IT INOPERABLE AND NOT ONLY THAT, THE INTERIOR OF THE CAR IS NOW EXPOSED TO THE ELEMENTS. IT IS UNHEARD OF THAT JEEP WILL NOT STAND BEHIND THEIR PRODUCT. THE ROOF IS WARRANTIED (WHICH I PAID FOR) YET THEY HAVE NO ANSWERS FOR CONSUMERS AND REFUSE TO ADDRESS THE PROBLEM. I HAVE READ HUNDREDS OF SIMILAR COMPLAINTS ON THE INTERNET. I AM NOT SURE WHAT MY NEXT STEP IS HERE EXCEPT TO FILE SUIT WITH JEEP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142967October 26, 2018
SEAT BELTS
MY DRIVERS SIDE SEAT BELT WON'T LATCH WHEN STATIONARY OR IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142247October 23, 2018
SUSPENSION
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V278000 (SUSPENSION); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER (LITHIA CHRYSLER JEEP OF RENO, LOCATED AT 3223 MILL ST, RENO, NV 89502, 775-501-8593) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141620October 20, 2018
SUSPENSION
I CONTACTED THE DEALERSHIP AFTER MY CAR DEMONSTRATED ISSUES RELATED TO A RECALL. THEY NEVER FOLLOW UP. THEY JUST KEEP SAYING THEY WILL REACH OUT AND THENDON'T. I LOST CONTROL OF THE BACK END WHEN I MAKE A RIGHT HAND TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141283October 18, 2018
STRUCTURE:BODY:ROOF AND PILLARS
TL* THE CONTACT OWNS A 2009 JEEP LIBERTY. THE CONTACT STATED THAT THE SKY SLIDER ROOF ABRUPTLY OPENED WHILE DRIVING 65 MPH. THE CONTACT TOOK THE VEHICLE TO PALELIGRINO CHRYSLER JEEP (241 GLASSBORO ROAD, WOODBURY, NJ 08097, (856) 848-7474) WHERE IT WAS DIAGNOSED THAT THE SKY SLIDER SEPARATED FROM THE TRACK. THE SKY SLIDER TRACK WAS NOT REPLACED. THE MANUFACTURER WAS CONTACTED AND WOULD NOT ASSIST WITH THE REPAIR. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140768October 16, 2018
ENGINE
MY HUSBAND HAD DRIVEN TO A DOCTORS APPOINTMENT. WHEN HE GOT IN THE JEEP TO LEAVE IT WOULDN'T START. WE HAD IT TOWED TO OUR MECHANIC. AFTER HE INSPECTED THE VEHICLE HE SAID A PISTON RING HAD COME OFF THE #1 CYLINDER AND FALLEN BELOW THE PISTON CAUSING THE CYLINDER TO BE DAMAGED. IT WILL REQUIRE A NEW MOTOR WHICH WILL COST $4000-$5000 IF WE CAN FIND A DECENT ENGINE. APPARENTLY THESE ENGINES CAN BE DIFFICULT TO FIND AND ARE MORE EXPENSIVE BECAUSE THIS IS A COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140451October 15, 2018
SUSPENSION
TL* THE CONTACT OWNS A 2006 JEEP LIBERTY. THE CONTACT TOOK THE VEHICLE TO HUFFINES CHRYSLER JEEP DODGE RAM LEWISVILLE (1024 S STEMMONS FWY, LEWISVILLE, TX 75067, (972) 538-4100) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V278000 (SUSPENSION). THE CONTACT WAS NOTIFIED THAT THE FRONT DRIVER AND PASSENGER SIDE LOWER CONTROL ARMS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140012October 12, 2018
UNKNOWN OR OTHER, EXTERIOR LIGHTING
HEAD LINER LEAKING AROUND SUNROOF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140016October 12, 2018
ENGINE, UNKNOWN OR OTHER
HEATER ELEMENT MALFUNCTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133493October 5, 2018
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2010 JEEP LIBERTY. THE CONTACT STATED THAT THE RETRACTABLE ROOF LEAKED WATER INTO THE ELECTRICAL LAMP. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 134,000. *TT TOP BECAME UNATTACHED AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133006October 2, 2018
STRUCTURE:BODY
THIS JEEP LIBERTY HAS A SKY SLIDER ROOF WHICH OPENS LIKE A CONVERTIBLE TOP. THE TOP MALFUNCTIONED WHEN TRYING TO OPEN IT AND WE WERE UNABLE TO CLOSE IT ELECTRONICALLY WITH THE CONTROL BUTTONS. IT REMAINED PARTIALLY OPEN AT THE FRONT AND ALONG THE SIDES. THIS HAPPENED WHILE USING IT IN A STRAIGHT LINE AT AROUND 55 MPH ON A 2-LANE HIGHWAY IN NORTH DAKOTA WHILE ON A TRIP ABOUT 250 MILES FROM HOME. THE DEALER WAS ABLE TO MANUALLY PUSH IT DOWN MOST OF THE WAY BUT INFORMED US THAT THE ENTIRE ASSEMBLY INCLUDING MOTORS, ARMS, CABLES, AND CLOTH TOP WOULD HAVE TO BE REPLACED. THE PARTS WERE ORDERED 7/9/18, AND IT IS NOW 10/2/18 AND JEEP DOES NOT HAVE A SUPPLIER FOR THE PART. I CONTACTED JEEP CUSTOMER CARE 877-426-5337 ON 9/14/18 TO SEE IF THEY COULD ESCALATE THE SITUATION BUT THEY STATE JEEP IS WAITING FOR A NEW SUPPLIER. I HAVE A CASE OPENED WHICH IS ASSIGNED TO A CASE MANAGER. DRIVING IT CREATES A SAFETY CONCERN BECAUSE IT HAS TO BE DRIVEN WITH THE WINDOWS PARTIALLY DOWN BECAUSE THE AIR PRESSURE PUSHES THE TOP UP AND CREATES GAPS TO THE OUTSIDE AIR. IT IS DISCONCERTING AND DISTRACTING DRIVING IN THE RAIN AND HERE IN MINNESOTA IT WILL BE VERY COLD AND SNOWY SOON, WHICH WILL CREATE AN EVEN GREATER SAFETY CONCERN FOR THE 79 YEAR OLD OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132864October 2, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 JEEP LIBERTY. THE CONTACT STATED THAT THE ENGINE SEIZED WITHOUT WARNING AND THE VEHICLE WAS UNABLE TO BE DRIVEN. QUIRK CHRYSLER DODGE JEEP RAM (830 PLAIN ST, MARSHFIELD, MA 02050, (781) 319-3000) DIAGNOSED THAT THE ENGINE ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132751October 1, 2018
SUSPENSION
TL* THE CONTACT OWNS A 2006 JEEP LIBERTY. WHILE DRIVING AT UNKNOWN SPEEDS, THE FRONT LOWER BALL JOINT FRACTURED. THE VEHICLE WAS TOWED TO LITHIA JEEP DODGE (2121 MARTIN LUTHER KING JR BLVD, EUGENE, OR 97401), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 06V288000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 133,000. *TT CONSUMER STATED IT SOUNDED LIKE AXLE BROKE AND VEHICLE'S FRONT COLLAPSED. UPDATED 12/03/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132281September 29, 2018
AIR BAGS
THREE YEARS AGO MY DAUGHTER WAS DRIVING MY JEEP. SHE HAD A FRONT END COLLISION WITH A BUILDING. THE AIR BAG DID NOT DEPLOY. SHE LITERALLY DROVE INSIDE THE BUILDING. NOW MY CURRENT COMPLAINT IS THAT SUDDENLY THE AIRBAG LIGHT IS COMING ON AND GOING OFF RANDOMLY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11132060September 28, 2018
SUSPENSION
RECEIVED RECALL NOTICE U38/NHTSA 18V-278 IN JUNE 2018 VIA USPS. TOOK SEVERAL WEEKS TO GET APPOINTMENT WITH A LOCAL JEEP DEALER. CAR WAS TAKEN IN SEPT 17TH TO UFTRING JEEP DEALER 140 RADIO CITY DR, PEKIN, IL 61554. THIS DEALER DETERMINED THAT MY VEHICLE DOES NEED THE RECALL PARTS (REAR CONTROL ARM & ANY OTHER NECESSARY PARTS TO COMPLETE THE REPAIR). I WAS TOLD THE PARTS ARE ON BACKORDER AND UFTRING STATED THAT THERE IS NO SPECIFIC OR ESTIMATED DATE FOR PARTS TO ARRIVE. THIS IS VERY DANGEROUS AND MY ONLY MEANS OF TRANSPORTATION. IS JEEP WILLING TO PROVIDE ME WITH A RENTAL CAR UNTIL THE REPAIR IS COMPLETED? I WANT TO KNOW WHERE THESE PARTS ARE AND WHEN THEY WILL BE AVAILABLE IN MY AREA TO REPAIR MY CAR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131946September 27, 2018
ENGINE
TL* THE CONTACT OWNS A 2010 JEEP LIBERTY. WHILE DRIVING UNKNOWN SPEEDS, THE FRONT END OF THE VEHICLE SHOOK AND AN ABNORMAL FUEL ODOR WAS NOTICED INSIDE THE VEHICLE. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (NYLE MAXWELL CHRYSLER DODGE JEEP RAM OF AUSTIN, 13401 RANCH RD 620 N, AUSTIN, TX 78717, (512) 518-1097) WHERE IT WAS DIAGNOSED THAT THE O2 SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED SIX TIMES; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE CATALYTIC CONVERTER AND 02 SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 35221828. THE FAILURE MILEAGE WAS 79,355. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131684September 26, 2018
ELECTRICAL SYSTEM
MY BOYFRIEND WAS LOOKING AT MY JEEP BACK IN MAY/JUNE OF 2018 TO TRY TO SEE IF HE COULD FIX THE AC. HE DISCONNECTED THE BATTERY SO THAT HE COULD WORK BEHIND THE DASH WITHOUT RISK OF GETTING SHOCKED FOR ANY REASON, AS WELL AS THE WIRING TO THE 4 WHEEL DRIVE SWITCH SO IT WOULD BE OUT OF THE WAY WHILE HE WORKED BEHIND THE DASH. WHEN HE WENT TO RECONNECT THE BATTERY AND THE WIRING FOR THE 4 WHEEL DRIVE, THE VEHICLE GOT STUCK IN 4 WHEEL DRIVE. WE TRIED FOR WHAT SEEMED LIKE HOURS TO GET IT TO POP BACK TO 2 WHEEL DRIVE BUT NOTHING WORKED. WE SLOWLY DROVE IT THE FEW MILES TO BLUEBONNET JEEP IN NEW BRAUNFELS, TX TO HAVE THEM LOOK AT IT AND FIX THE AC TOO WHILE THEY HAD IT. THEY HAD MY JEEP FOR 2 WEEKS AND NOTHING GOT DONE TO REMEDY EITHER ISSUE UNTIL WE HAD TO PHYSICALLY GO IN AND SEE WHAT WAS GOING ON. WHEN WE GOT THERE THEY HADN'T WORKED ON THE JEEP HARDLY AT ALL. THEY NEVER DID A DIAGNOSTIC TO SEE WHAT THE PROBLEM WAS WITH THE 4 WHEEL DRIVE AND THEN TRIED TO REPLACE MY TRANSMISSION. WE HAD TO LOAD THE JEEP UP ON A TRAILER AND HAUL IT TO ANOTHER SHOP. THAT SHOP TOOK APART MY ENTIRE JEEP AND FOLLOWED ALL OF THE WIRES BACK TO SEE WHAT WAS WRONG. THAT'S WHEN THEY FOUND THAT COMPONENTS WERE MISSING FROM MY JEEP TO MAKE IT AN ACTUAL 4 WHEEL DRIVE. THEY MADE IT SO I CAN DRIVE IT BUT TRYING TO FIX THE 4 WHEEL COMPLETELY WILL BE COSTLY. I HAVE EXPRESSED MY CONCERNS TO CHRYSLER JEEP AND BASICALLY THEY ARE TELLING ME THAT I AM GOING TO HAVE TO PAY MORE MONEY FOR SOMETHING THAT BLUEBONNET JEEP SHOULD HAVE DONE IN THE FIRST PLACE BEFORE THEY WILL CONSIDER ANY TYPE OF ACTION. THE SHOP THAT LOOKED AT IT AND DID THE DIAGNOSTIC HAS DETAILED NOTES AND DIAGRAMS BUT THAT APPARENTLY IS NOT SUFFICIENT. I DON'T BELIEVE THAT I SHOULD HAVE TO FORK OUT THE MONEY TO HAVE THE DIAGNOSTIC DONE WHEN JEEP IS AT FAULT FOR IT NOT BEING DONE IN THE FIRST PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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