Jeep Grand Wagoneer Complaints

138 consumer complaints on file.

#11576232March 8, 2024
FORWARD COLLISION AVOIDANCE:SOFTWARE:PEDESTRIAN/CYCLIST/OBJECT/OBSTACLE/ RECOGNITION
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575930March 7, 2024
STEERING
This has happened twice to me already. first time in 10/23 and again 3/2024. power steering failed without notice while driving making it very hard to control the vehicle. Had to have it towed both times to the dealership for repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573595February 23, 2024
VISIBILITY/WIPER
The windshield has distortion in it. This is visible from the outside and the inside of the vehicle. This is an EXTREME hazard one that can easily cause an accident as it alters the depth perception of items within the windshield. A passenger riding in the front seat can actually start to feel sick (like sea sickness) due to this distortion. The manufacturer claims they have never heard of this and they do not warranty windshields even though this is a factory defect. Many forums discuss this issue as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572247February 15, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
To the National Highway Traffic Safety Administration (NHTSA):Subject: Safety Issue Report: UConnect System Malfunction in Jeep VehicleDear NHTSA,I am writing to report a significant safety concern with the UConnect system in my Jeep, which has been malfunctioning for the past four months. The system's failure to recognize voice commands and manage remote commands compromises the vehicle's safety features, including hands-free calling and potentially emergency assistance services. This issue is covered under warranty, yet despite repeated attempts to have it addressed by Jeep, there has been no resolution.The malfunctioning UConnect system, crucial for safe vehicle operation by minimizing driver distraction, is not responding correctly, indicating a possible hardware or software failure. Given the importance of such systems for vehicle safety and the refusal of the manufacturer to correct the problem under warranty, I am seeking your intervention to ensure the issue is adequately addressed.I believe this could represent a broader safety issue that may affect other drivers and request that the NHTSA investigate the matter further to ensure vehicle safety is not compromised.Sincerely, XXXXX Attached is my husband's email communication chain. Other complaint information will be available from the Jeep internal system. We are not sure if this is an electrical problem. But we reported issues that seemed unrelated up until now whereas a strange smell and electrical malfunctions existed from the moment we purchased the vehicle brand new. It is odd that only select services requiring telecommunications don't work, but they do seem to work to contact Jeep. We mentioned this smell as exhaust or burning smells in the vehicle but were told this is normal essentially and have still not gotten a response from a Technical Team that either doesn't exist or is nor actively addressing the issue. It seems to be electronics involved and UConnect may be tertiary to the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572196February 15, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I have a 2024 jeep grand wagoneer. It has been activating it's emergency braking system randomly while driving. One time it was on a road with a 55mph speed limit the car beeped and slammed on the brakes. Morning sunny no traffic car was clean and free of dirt. Second time was on a 2 lane road speed limit 35 day light car beeped and slamed on the brakes the behind me had to go into oncoming lane to avoid hitting me. The 3rd time was after leaving the dealership after the 4th time in for service for them trying to figure out why the truck is doing this. Was on the cross street from the 2nd time. This time it high lighted a mail box in the night-vision mode and slammed on the brakes again day light no traffic car was clean. Mail box wasn't hanging in the road. We opened a case with FCA for a buy back they denied it. FCA also has not issued a stop drive order. We are currently using my wife's car to transport the kids as we do not feel comfortable with the issue not being resolved with FCA. My wife has the same truck hers is having the same issue but not slamming on the brakes hers is in currently with jeep engineering and they want us to record the car when it actives the system with our phones while driving. We feel very unsafe driving the cars and is hoping NHTSA can step in with some help. At the end of the day we are both trading our less than 1 yr old trucks in for another brand and is losing around 30,000 between the 2 vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571594February 13, 2024
ENGINE, UNKNOWN OR OTHER
New vehicle with under 4,000 miles was being driven on a busy parkway when the engine suddenly stalled and would not restart. No visible warning lights prior to stall. Incident occurred just past the top of a hill, creating the potential for a rear-end collision. A police officer was called and arrived, parking behind the stalled vehicle with emergency lights flashing in order to prevent a collision. The driver of the vehicle tried repeatedly, 5 or 6 times to use the vehicle's built-in roadside assistance to get help but got disconnected every time before a tow truck could be dispatched. Vehicle was in the middle of the highway for over 20 minutes. Dealer confirmed engine has seized and has to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569643February 3, 2024
ELECTRICAL SYSTEM, STEERING
Electrical issues- been to the dealer 4 times with no resolution Radio turns to max volume while trying to lower sound. Air/heat turns on and off by itself while driving. Vehicle slams on brakes due to faulty crash sensor. Back lift gate repaired due to faulty sensor. This week power steering service light came on. 27,510 miles 1 owner
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569432February 2, 2024
SEAT BELTS
The contact owns a 2022 Jeep Grand Wagoneer. The contact received notification of NHTSA Campaign Number: 23V716000 (Seat Belts) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566627January 20, 2024
SUSPENSION, WHEELS, UNKNOWN OR OTHER
This is a new 2023 Grand Jeep Wagoneer Series III L with an inline six HO engine that seats eight passengers. After about 500 miles or less, we noticed the vehicle shaking at highway speeds. Since it has only worsened, it has been to the dealership four times for a fix, without a solution. They exchanged the Pirelli tires for a Michelin, which did not fix this vibration error. While at highway speeds, everything shakes; the front headrest visibility shakes a lot, and the water in water bottles in the center console has a funnel effect, which clearly shows it’s a vibration issue, not a bumpy road issue, also, while seated, the floorboard and the seats, motorist, and passenger you can noticeably feel the vehicle shaking; at one point, my wife started to feel sick. As a result, now she only rides in the back seat. This ultra-luxury vehicle has an intense vibration issue while at highway speeds; the roads are smooth, and we tested it across three states while doing a family trip; it's clearly something with the engine mounts, suspension, or a drive shaft that is not well balanced. The dealership told us that they could not do anything because they did not know how to fix it as they drove other vehicles, and some shook too, even worse at around 40mph. They stated this is normal for the vehicle. Well, it’s not normal for a vehicle, but it might be for this model because of poor engineering or QA parts issues. Either way, my vehicle is not safe to drive; with this vibration only getting worse, I fear it will cause a serious accident or damage the vehicle, shortening its life span, and at 120k, this should not be the case. We want what we paid for and want this issue fixed ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564894January 11, 2024
STEERING, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
A power failure inside the vehicle causing it to crash at a gas station it's been in a shop for almost 3 months now while we are paying almost 2k a month for the loan, we asked Jeep to cancel the contract and give us our money back they refuse since we had so many problems since we brought that brand new vehicle. We need help from your organization now.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11561896December 26, 2023
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
December 24-23 was in red lobster to pickup food about 5 mins my grand wagoneer was on fire
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11557584November 30, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
The contact owns a 2023 Jeep Grand Wagoneer. The contact stated that the stop and go and lane change features were not working. While reversing, there was no audible alert. The auto-air lift system failed to engage. Upon accelerating, the vehicle was making an abnormal sound. The navigation screen was flickering. The contact noticed open wires under the driver's side front seat. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and offered to buy back the vehicle. The failure mileage was approximately 800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552600October 30, 2023
STEERING
Went to start the vehicle, and there was no power steering at all. Several warnings on the dash to have it serviced. Had a tow truck come take it to the nearest Chrysler Dealership for service. Waiting for diagnosis
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551335October 23, 2023
EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
We brought this Brand-new Wagoneer on April 19th, 2023, since then we've been having a lot of issues with the vehicle, On August 7th, the electrical system failed we took it to the dealer, and they upgraded for us. Again, 3 weeks later while I was driving home from Sam's club, the power steering light keeps flashing, I had trouble with the wheels i pulled to the side turned off the car for 5 minutes then light went off and I was able to drive again. Few days ago, on October 16th the vehicle electrical system shut off again, none of the buttons inside the vehicle works, the screen went off completely. I was too busy at work that day and did not have time to drop off the vehicle. On Wednesday October 18th after I pick up my daughter from school, the vehicle completely shut off at a Gas station, I decided that vehicle was not safe to drive and decided to drop it to the dealer, as I was leaving the Gas Station nothing works inside the car and we hit a pole at the gas station which severely damaged the front Bumper. We reached out to Jeep and was told to drop the car to the nearest Jeep dealer, and they will fix it. When we got there, they fixed only the electrical problems inside the car but refuse to fix the bumper which was cause by the forward collision avoidance system failure to engage due to the electrical problems. We pick up the car Saturday morning now the automatic break light is on, and the battery keep discharging. We want your firm to please help us as it not safe to drive that vehicle now. We are very afraid and wants jeep to either replace the vehicle with another one or fully refund the purchase price.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11548608October 6, 2023
STEERING, POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
2022 Jeep Grand Wagoneer Series II. THIA WHOLE VEHICLE IS A DEATH TRAP!! Since owning this vehicle it's been one issue after another with one dealership visit "repair" after another. With each repair the vehicle gets worse and the problems aren't fixed. My vehicle has been in & our of service over 20 times in the passed year. We even had it in for a 10 hour repair, where they said they fixed "all the technology". But that still doesn't work. We had it upgraded, but that doesn't to make anything better... It's slower than molasses & freezes - but that is the least of my issues... It seems like The dealership is doing nothing to help me & just putting Band-Aids on these issues, so I've finally decided to open my mouth. Not only are "minor issues" such as the radio not getting fixed, there are issues like my check engine light constantly coming on, my power steering going while driving, heating/cooling seats turning on and off whenever they feel like through out the drive & the adaptive cruise control frequently decides not to work. This vehicle is going to kill me and my family because everyone is downplaying how serious everything is, mind you the power steering went out while I WAS DRVING my soon to football. This whole vehicle should be recalled. I thought I was going to love this car, but it has been nothing but a nightmare! my jeep is back in service for the power steering issue. Who knows how long it will be there. Or they may give it back and say "hey, it's good." like they've been doing. BUYER BEWARE. if you're thinking a grand wagoneer.. think again!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543429September 8, 2023
STEERING, VEHICLE SPEED CONTROL
We had two tires put on/rotation at the dealership and the two recalls repaired via a software update on or around the end of August. Once I left, felt the steering was hyper sensitive thought it was the tires. I had two incidents upon acceleration the truck aggressively yanking me into the opposing lane without driver input. Secondly, my wife had it happen to her on a very busy feeder road, the truck not only aggressively pulled her into the adjacent lane but also accelerated. I was told the software update corrupted the electronic steering input and the electronic steering gear resulting in the car 'getting a mind of its own'. I followed up with Stellantis about a buy back or swap and was denied. I do not feel safe in the vehicle at all. It literally feels like a passenger is yanking the wheel out of your hands. Very dangerous. My truck is still in repair awaiting parts. Stellantis tells me that after the dealership service department issues a report, they may reconsider. I find it deeply troubling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536090August 2, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2023 Jeep Grand Wagoneer. The contact stated while driving 75 MPH on a road trip, the vehicle made an abnormal beeping sound, failed to accelerate while depressing the accelerator pedal, and lost motive power. The messages "Power Steering Service Required" and "Electronic Stability Control Service Required" were displayed. Additionally, the check engine warning light was illuminated. The contact was able to veer to the side of the road. The vehicle failed to restart after several attempts. The vehicle was towed to the dealer, where it was it diagnosed that the pistons had failed, and the engine needed to be replaced. Additionally, the dealer diagnosed the vehicle and determined that coolant was leaking and had mixed with the engine oil. The vehicle was not repaired. The manufacturer was notified of the failure and offered assistance in covering engine replacement, and partial assistance in covering trip disruption and vehicle rental expenses. The failure mileage was approximately 5,994.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534648July 26, 2023
SUSPENSION
When disconnecting trailer the suspension automatically goes into "tire jack mode." After the most recent incident, the suspension is stuck and not adjustable to normal, making driving on the highway difficult. The back end of the vehicle is raised up and the front is down low.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526311June 9, 2023
ENGINE
While traveling on San Marcos Highway between Luling and San Marcos at 65 MPH, the vehicle began to lose speed and I realized the engine was no longer powering the vehicle. No warning indicators other than an unresponsive throttle. I was able to coast off onto the shoulder and bring the vehicle to a stop. The dash prompted me to put the vehicle in park before starting so somehow the vehicle turned off while driving. I have experienced numerous electrical nuances with this vehicle, but mainly to the comfort systems (A/C, radio), but a vehicle randomly turning off while driving is what prompted me to file this report.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519219April 27, 2023
ENGINE, STEERING, VEHICLE SPEED CONTROL
Car started displaying all Mill lights in the message center, including “lane assist disabled,” “stability control arm needs servicing,” “traction control unavailable,” and others. After about 3-5 seconds of rapid fire messages being displayed, the car made a “shutting down noise” and then died on the side of the road. Had it towed to a dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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