Jeep Grand Cherokee Complaints (2015)

1,369 consumer complaints on file.

#11774374October 29, 2026
FUEL/PROPULSION SYSTEM
my jeep turned off while i was driving at 50 mph, it was throwing code P016F the fuel Pump went bad on it on 10/17/2026 i called Stelllantis and opened a case, the case # is 98439560 the fuel pump failed they refused to honor the Z46 recall on the fuel pump again. the recall was done on 9/3/2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11773758October 26, 2026
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The issue I am reporting involves the Active Head Restraint system on my vehicle. I have been victim to the inadvertent deployment of this system not once, not twice, but three times now... In February of 2024 the driver and passenger headrests were replaced under the x88 warranty extension. As far as I know, those were the original headrests that had been replaced after they inadvertently deployed (fortunately, while no one was in the seat). Here we are, only 2.5 years later and one of the NEW headrests has failed in the same way! Once again, we were fortunate that no one was in the vehicle when it happened. My issues are these: -I am a disabled veteran with neck issues, and appear to be driving a vehicle where the head rest is a ticking time bomb. -The faulty headrests were replaced, but apparently with headrests equally faulty. -I can not afford to get rid of my vehicle, I can not in good conscience sell my vehicle at fair market value knowing it is defective, so I am stuck. -The x88 warranty extension is past the 10 years since the original headrests were put in service...but I am now dealing with a 2.5 year old headrest that has failed... -What happens if my headrest deploys while I'm driving down the road..? With my underlying medical issues, what would that do to me? Will it cause me to wreck? Will my loss of control of my vehicle impact another family on the road? WHY WAS A KNOWN FAULTY COMPONENT NOT REPLACED WITH A REENGINEERED COMPONENT THAT REMEDIED THE UNDERLYING ISSUE(S)??? I am requesting the help of all agencies with purview over this issue. Please assist me in achieving a viable remedy, not a temporary coverup bandaid. This is clearly a matter of safety and security for not only myself, but any passengers I may have as well as whatever other vehicles may be on the road around me should operation of my vehicle be impacted by the failure of this faulty "safety" device. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771726October 16, 2026
SEATS
The driver side active head restraint deployed with zero warning and without any external forces upon the vehicle. This is now the second front row head restraint to deploy in this manner. The passenger side deployed while our teenage daughter was sitting in the car which was stationary at the time. She suffered a head and neck injury due to this malfunction. Stellantis replaced that one and “Promised” to replace the driver side but did not follow thru on that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771036October 14, 2026
AIR BAGS
The contact owned a 2015 Jeep Grand Cherokee. The contact stated that while her son was driving approximately 65 MPH on a curvy highway road, the vehicle started skidding to the right and crashed into a barrier, causing the vehicle to slide to the left and to strike another barrier. The air bags did not deploy. The driver sustained injuries to the neck, back, and right shoulder, requiring medical attention. A police report was filed. The vehicle was towed and deemed a total loss. The failure mileage was approximately 145,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11770783October 13, 2026
STEERING, SERVICE BRAKES, POWER TRAIN
The contact rented a 2015 Jeep Grand Cherokee. The contact stated that while driving at 55 MPH or higher, the steering wheel shook violently. The vehicle was taken to a certified mechanic who diagnosed that the front left tie rod, brake assembly, gear shifter, tires, and several electrical components required replacement or repair. As instructed, the vehicle was returned to the rental business. The failure mileage was approximately 200,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769469October 6, 2026
ENGINE
My jeep diesel had the software update for the crankshaft sensor tone ring, but the tone ring failed, and my car is stuck in limp mode. Is the replacement of the tone ring covered under the original recall,or do I have to pay for the repair?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11768932October 5, 2026
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while her husband was driving 45 MPH, there was a loud pop before the front passenger’s side headrest unexpectedly deployed. The dealer was contacted and confirmed the passenger’s side headrest failure. The manufacturer was contacted by phone and certified mail and made aware of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11768471October 2, 2026
ENGINE, ENGINE AND ENGINE COOLING
The contact owned a 2015 Jeep Grand Cherokee. The contact stated that while her son was driving approximately 40-45 MPH, the electronic control warning light illuminated before the failure. The contact pulled over and turned off the vehicle; however, the vehicle independently restarted. The contact exited the vehicle shortly afterwards, and the vehicle suddenly caught on fire. The fire department extinguished the fire. The contact associated the failure with NHTSA Complaint Number: 20V699000 (Engine and Engine Cooling). The vehicle was towed to a tow lot. The manufacturer was contacted by email and phone and opened a claim. The claim was declined. The investigator had taken photos. The contact was informed that the mileage had been exceeded. The failure mileage was approximately 150,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11767961September 30, 2026
ENGINE, WHEELS, UNKNOWN OR OTHER
The tire pressure monitor system, the egr cooler. I had to change the egr the thermostat twice the engine the radiator the water pump and two oxygen sensors. The egr cooler is not recalled for my year but my truck was doin the same thing. The car still has a burning oil smell when the heat is on and the air don’t work
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11767448September 28, 2026
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Recall 20V-475 / 23V-411 software patch was performed, but the underlying magnetic tone wheel defect has now physically failed, causing an active crankshaft position sensor error and stall hazard. While traveling 60mph the car stalled and went into limp mode with no prior warning. The vehicle has been diagnosed at a repair shop as a fault with the crankshaft position sensor performance which was apart of a pervious recall listed above. The vehicle has not been inspected by any others at this time as its not safe to drive and do not want out of pocket cost to do so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766732September 24, 2026
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I own a 2015 Jeep Grand Cherokee Summit 4x4 with the 3.0L EcoDiesel, with approximately 113,170 miles. The vehicle has experienced multiple intermittent episodes of “Service Electronic Throttle Control.” During the most recent episode, the vehicle briefly jerked/lurched forward and then experienced a significant loss of engine power/boost. I scanned the vehicle and found DTC P0336 (Crankshaft Position Sensor A Performance, intermittent). Clearing the code temporarily restored normal operation, but the fault later returned. During the most recent recurrence, the engine also cranked noticeably longer than normal before starting. FCA previously issued safety recall W79 concerning loss of crankshaft-position signal on these vehicles. The recall involved a software update intended to maintain engine operation using the camshaft signal if the crankshaft signal is lost. FCA also lists warranty extension X95 concerning the 3.0L diesel crankshaft tone wheel. FCA technical documentation identifies P0336 as a possible symptom associated with crankshaft tone-wheel magnetic material failure. The vehicle has not yet been inspected by a dealer or independent shop to confirm the physical cause. I have stopped driving it because I am concerned that an intermittent crankshaft-position problem could result in unexpected loss of motive power, engine stalling, or inability to restart. I contacted FCA Customer Care regarding this issue. FCA has indicated that the applicable warranty extension has expired and has not agreed to assist with the repair. I am currently using a rental vehicle while the Jeep is out of service. I am requesting that NHTSA document and review this suspected safety issue. The physical tone wheel has not yet been confirmed as failed, but the symptoms and P0336 code appear consistent with the failure mode described in FCA’s documentation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766818September 24, 2026
SEATS
The Active Head Restraint (AHR) deployed without a collision while I was slowing to a traffic signal. My vehicle was travelling approximately 5-7mph and slowing to a traffic signal when the Active Head Rest deployed, launching my head and trunk forward to the steering wheel. The Jeep Service Representative informed me that this is a well-known issue and the NHTSA closed the investigation without ordering a recall. (PE19014, opened 2019) The failure mechanism is reported to be mechanical as the AHR relies on a plastic bracket holding a metal rod that connects to hooks meant to trigger only in a rear-end crash, and that plastic simply fails under prolonged tension over time with no warning signs beforehand.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765650September 20, 2026
STRUCTURE:BODY:HATCHBACK/LIFTGATE
My power lift gate closed unexpectedly and at a pace faster than usual. The lift gate came down on my head and compressed my neck. I have not tried the power lift gate again for fear of it breaking and not being able to be closed. The power lift gate has been sticking shut and not opening some times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765124September 17, 2026
SEATS
I was driving home on the freeway from picking my kids up from school and all the sudden there was a loud crashing noise and my head was slammed forward and when I looked back to calm down my kids, I see that the headrest had just snapped and pushed forward, slamming me in the head
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759682August 26, 2026
SEAT BELTS, SEATS
The passenger seat belt does not retract. Also my passenger head rest just came out 1 day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758903August 23, 2026
AIR BAGS
Car was parked. When I returned the passenger head rest had popped. No accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757682August 18, 2026
SEATS
While driving home from the gym with my daughter in the front passenger seat, we were traveling less than 40 mph under normal driving conditions. Without warning, I heard a very loud pop/bang from inside the vehicle. We had not been in a collision, had not hit anything, and nothing had struck the vehicle. I immediately looked over and saw my daughter crouched down in her seat holding her neck. At first, I could not determine what had happened. I then noticed that the front passenger-side Active Head Restraint (AHR)/headrest had suddenly deployed or come apart and had struck her from behind. There were no warning lights, messages, alerts, or other symptoms before the incident. The deployment occurred suddenly and without any apparent event that should have triggered this safety system. My daughter sustained a neck injury as a result of the unexpected deployment and was taken to the hospital for evaluation and treatment. She was placed in a neck brace and had to wear it for approximately one week. The incident also created a safety risk while the vehicle was in motion. The sudden loud bang and my daughter's immediate reaction occurred without warning while I was driving, and I initially did not know whether something had struck the vehicle or what had happened to her. The vehicle has not yet been inspected by a dealer, manufacturer, insurance representative, police, or independent service center. The passenger-side Active Head Restraint remains in its deployed/dislodged condition.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11757684August 18, 2026
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 25 MPH to a park with her children inside the vehicle, the head restraint suddenly exploded without warning or impact. The head restraint was protruding approximately three to four inches. The contact sustained nerve issues involving the arm but had not sought medical attention. The contact consulted with an attorney. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 120,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757215August 15, 2026
SUSPENSION, WHEELS
jeep was in 2 accidents, first accident downtown [XXX], in feb 2026, progressive claim number XXX 2nd accident jeep was involved in high speed police pursuit on march 20th 2026, [XXX] police dept, pursued car for 30 miles, [XXX] to [XXX], the car went off road by railroad tracks, heavy under carriage damage , got stuck on railroad tracks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11755584August 8, 2026
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
This car has broke down on me 3xs bc of the faulty pump relay. At the car wash with my children, at work, and home this vehicle has left me stranded. Now up to $1600 in repairs all while my car is broke down AGAIN for the 3rd time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee