Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11636193January 15, 2025
UNKNOWN OR OTHER
The screen on the Uconnect/stereo system has de-laminated. This causes ghost touches and the screen jumps around on its own. Controls switch on their own, from media, to navigation, to climate, to controls, etc…It will also make phone calls on its own and has even dialed 911. This all happens while driving. It causes a huge distraction which is a safety issue. It also makes the whole system inoperable. Based on my research this is a very common issue with 2018 Jeep Grand Cherokees.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636097January 15, 2025
ELECTRICAL SYSTEM
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635780January 14, 2025
ELECTRICAL SYSTEM
WIN Module failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635794January 14, 2025
UNKNOWN OR OTHER
On the Jeep Grand Cherokee Summit there is a known defect on the leather dash that comes delaminated from the dash itself. The leather starts to lift, wrinkle, bubble, becomes loose and comes separated from the dash. This impares vision and in an accident could become a safety hazard as you now have a very large piece of leather which comes flying at the driver and passenger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635952January 14, 2025
POWER TRAIN
Gear shifter put the jeep into 4th gear on freeway. The issue has been confirmed by a dealer and is still an issue that the car is not drive-able. Vehicle has not been inspected. There were no other issues until this issue presented.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635977January 14, 2025
UNKNOWN OR OTHER
My car is saying to service my Electeonic stability control. It is making weird noises when I back up. It’s skidding when starting off from a complete stop. This is absolutely putting my safety at risk. And I am afraid to drive the vehicle to my job. With the ESC not working driving this is putting me at risk. And if there is no fix “yet” what am I supposed to do? The vehcile was also shaking when I was going up a curved on ramp to get on the highway probably 35-40 mph?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635699January 13, 2025
ELECTRICAL SYSTEM
The contact owns a 2007 Jeep Grand Cherokee. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 14V438000 (Electrical System) by the previous owner; however, the recall repair failed to prevent the failure from occurring. The contact stated that while driving at various speeds, the vehicle momentarily lost automotive power and occasionally shut off while idling. The local dealer informed the contact that the parts needed to repair the vehicle were not available. Additionally, the contact attempted to temporarily repair the vehicle with an after-market part; however, the failure reoccurred. The vehicle was not repaired due to parts not being available. The vehicle was towed to an independent mechanic where the crankshaft sensor was replaced; however, the failure reoccurred. The manufacturer was made aware of the failure. The failure mileage was approximately 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635750January 13, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On January 6, 2025, one week after picking up the new vehicle from the car dealers lot I was driving on the Merritt parkway when suddenly the AEB light came on and then the traction control and engine light. The vehicle quickly lost power and even with my foot pressed fully on the gas pedal, it would not accelerate and slowed to 20 mph within seconds. Fortunately, there was no car behind me, and I was able to coast into a rest stop. If there were a vehicle behind me, it probably would’ve crashed into me when my car quickly decelerated. I turned off the car and then restarted it. I was able to drive it 3 more miles and it happened again. I pulled onto the shoulder, turned the car off and restarted it a 2nd time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635496January 12, 2025
VISIBILITY/WIPER, UNKNOWN OR OTHER
The dashboard is bubbling. Some of the bubbles can cause reduced visibility on the lower portion of windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635549January 12, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM
My car has been having symptoms of a recall associated with other 2015 Jeep grand Cherokee - around electronic braking system , something with the brake booster. The brake light comes on. It has been for years. Mechanic couldn’t figure it out and finally mentioned it is likely from a recall. But the recall is not vin specific so I can’t get it fixed fully covered by my dealer. Can you please review and assign the recall to my vin? Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635443January 11, 2025
ENGINE
The car keeps overheating. I received warning lights for the sensors to check the no flow indicator. In August I took to a mechanic and paid 1200 to have a hose repair for the cooling system. Lights went out for 4 days and problems again causing the car to completely shut off on my way home and I live in Volcano ca mountains no phone service and was stuck until morning. The car just says no flow wipe sensors. No car does not start without overheating quickly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635444January 11, 2025
ENGINE
My Jeep eats up thermostats too often. I have had it for 3 years and had it replaced 4 times. The last time , one year ago, it took the repair shop a week to finally install one that would hold. It needs it again. I also smell something burning when I accelerate onto the freeway since owning it. My engines fan runs high aIl the time also. I read many complaints online about people having overheating problems and temp fluctuations In the same year vehicle. This seems to be an issue and I can't afford to keep paying to have the thermostat replaced yearly. Last time last year they replaced the radiator with it since melted rubber around thermostat could of gotten into radiator cogging it. This jeep seems to be a lemon with all that has gone wrong since I bought it. I feel this issue needs to be looked into. I dont feel safe driving it anymore specially with the burning smell I get when I accelerate onto the freeway. It almost smells like wiring but not sure. It not a distinct smell. I entered only one incident that occurred with this issue as one is all I could submit. A few days ago was the recent but 2 more besides that. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635230January 10, 2025
SUSPENSION
I took the vehicle in to have the dealer implement the fix for safety recall. 24V-720 (manufacturer #95b). The steps documented in the NHTSA Saftey bulletin were not followed. They omitted the charging requirements and skipped the drive cycle test as required in the safety recall instructions. I do not feel this recall was completed accurately and could put me at risk of fire if I attempt to charge the vehicle. The dealer just says they completed the recall. Mileage on the vehicle only incremented 1 mile from drop off to pick up and the battery was not charged for per the recall, making it impossible to perform the required steps of the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635237January 10, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635152January 9, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
There is a recall on my 2019 Jeep Grand Cherokee it is a safety recall. Manufacturer Recall Number94B NHTSA Recall Number24V-838 Recall StatusRecall Incomplete, remedy not yet available Summary An HCU/ABS module that falsely reads pressure in the primary circuit may illuminate the brake lights (up to 4.5 mph), disable the ABS and Electronic Stability Control (ESC), and allow the vehicle to start and shift out of park without the brake pedal being depressed. Safety Risk A brake light that inadvertently illuminates may result in surrounding drivers not receiving accurate indication of slowing or stopping, which can cause a vehicle crash without prior warning. Disabled ABS and ESC, that are needed to help control the vehicle, can cause a vehicle crash without prior warning. A vehicle that is able to start and shift out of park without depressing the brake pedal can result in unintended vehicle movement which can cause a vehicle crash without prior warning and/or injury to others outside the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634772January 8, 2025
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I recently had a recall fix for the hybrid system battery. Days after the car was serviced my dashboard displayed messages saying to service the Hybrid system and the 4WD. Two days later I was stopped at an intersection. I put my foot on the gas and after a few feet I lost power and the car only rolled. I was able to roll onto the shoulder while the dashboard was displaying multiple errors and showed the parking break was on, along with other warnings. I turned off the car and turned it back on. I selected the E-save setting wnich allowed me to complete the drive without any further issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634517January 7, 2025
VISIBILITY/WIPER
The 2011-2021 Jeep WK2 Grand Cherokees all have a safety issue when driven in colder climates in snowy, or icy conditions. Where the wipers are parked on the windshield is below the level of the dashboard, so any heat that is produced by the windshield defroster does not warm the glass where the wipers are parked. This leads to the wipers freezing to the windshield, and cannot be operated to clear the windshield. I don't know why this hasn't been a recall issue in the past, as it effects every WK2 in those years. The solution would be to remove the windshield, and add a heating element to the inside of the glass, similar to the rear window, which happens to have a heating element underneath the rear wiper. There are other vehicles that do have heating elements under the front wipers, namely the Jeep KL Cherokee models. So, FCA knew this was a problem, and decided to ignore it, as they have done many other issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634531January 7, 2025
UNKNOWN OR OTHER
While driving the vehicle the shifter goes into neutral from drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634259January 6, 2025
VISIBILITY/WIPER
On commute to work today cabin heat (on high) was blowing cold air. Start of drive heating within cabin/windshield was possible. After 10 mins of driving heat, vents began to blow cold air. Temperature this morning was under 20 F with slight mist of rain, because of the conditions the windshield began to ice over. With no ability to defrost the windshield. This is the same defect as FCA Recall# 04B/NHTSA 24v-111, which could result in the loss of being able to defrost. In summary cabin heat and defrost inconsistent and during cold/wet weather could result in not being able to see through windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634277January 6, 2025
VEHICLE SPEED CONTROL, POWER TRAIN
Vehicle shut-off while in route, in traffic, check engine light then came on. The second time this occurred, check engine light came on and immediately vehicle proceeded decelerate from 55 mph to 25 mph while I was on a highway. The vehicle would not shift to a higher gear and remained in the lower gear at 30 mph on a 55 mph highway, causing me to move off to the side , turn off the vehicle and then restart the vehicle. Check engine light not shown, vehicle operated, except shifted hard. On several occasions I have shared with the dealer at service appointments that I experienced transmission sensor issues causing delayed shifting, not able to shift into reverse or drive from park, vehicles stalled, and rough gear changes, unusual noises coming from the transmission. The engine check light would come on, then disappear shortly after, but not always. Service appointments by a Jeep dealership resulted in them updating software, which I shared did nothing to resolve the problem, so I brought the vehicle back and asked they check the transmission fluid level and cleanliness of the fluid, and whatever else needed to be checked. I was told the transmission was completely sealed and it was fine by the dealership. It was not fine, and the vehicle stalled again, and again it while on the freeway, almost getting into and accident, the transmission locked up and would not move past 30 mph. A warning light did not appear. I brought it back to the Jeep dealership for repairs because it is not safe to drive. I am being told that the transmission is defective by the service department. I asked if they drove it and they said yes. This has been a problem I have been trying to get resolved for the last four months of 2024. I do have service records, in my glove box, and a video of the transmission flashing in reverse. Vehicle is at the dealership for assessment and repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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