Jeep Grand Cherokee Complaints (2015)

1,369 consumer complaints on file.

#11653807April 10, 2025
SUSPENSION
Air suspension warning needs to be replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649983March 23, 2025
WHEELS
After a very long road trip, I noticed that the rear wheel well liners had come in contact with the rear tires. The contact was severe enough and prolonged enough to wear down the edge of the tires to the cords. Once I noticed the damage, I stopped driving the vehicle until I could get new tires. I do not have the tires but I took pictures and the wheel well liners still have a hole in them. Had I not noticed the damage, a catastrophic failure of the tire could have resulted with unknow consequences to myself or those driving near me. The wheel well liners did not come loose or detached from the vehicle. They somehow flexed forward and made contact with the tire. The tire/wheel did not flex or move rearward. This would have required major damage to the suspension of the vehicle and the vehicle would have been undrivable. My assumption is that with the very wet road conditions, the wheel well liners became very flexible but not enough to contact the tires. At highway speeds, due to the air flow around the vehicle, it appears that the lower quarter panels flexed inwards. This allowed the now flexible wheel well liner to flex forward, due to air pressure behind the wheel well liner, and make contact with the tire. Tire tires involved are not the stock make and model but were the stock size. I will be adding a small aluminum strip to the bottom of the wheel well liner to prevent this from happening in the future.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647975March 12, 2025
POWER TRAIN
The monostable shifter shifts without pressing the button. Can be bumped out of gear while driving. Message on display reads "service shifter". Replacement is necessary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647415March 10, 2025
ENGINE AND ENGINE COOLING, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:CONDENSOR/EVAPORATOR, ENGINE
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that there was coolant intrusion into the engine, and that the left cylinder head and the A/C condenser needed to be replaced. The independent mechanic made the contact aware of an unknown recall; however, the VIN was not included. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646737March 6, 2025
POWER TRAIN, ENGINE AND ENGINE COOLING
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving approximately 40-45 MPH, the vehicle hesitated and started losing motive power. The accelerator pedal was depressed, and the transmission failed to shift as needed. The check engine warning light was illuminated. The contact attempted to restart the vehicle, and the vehicle restarted after several attempts. The contact stated that the failure persisted. The vehicle was taken to an independent mechanic, where it was diagnosed that the crankshaft position sensor needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to NHTSA Campaign Number: 23V411000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The contact stated that weeks before the failure while driving at an undisclosed speed, the vehicle went into LIMP Mode. The vehicle was taken to the local dealer where it was diagnosed that an unknown sensor needed to be replaced. The sensor was replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 166,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645158February 26, 2025
POWER TRAIN
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving on the highway at 65 MPH, the transmission independently shifted into neutral. The contact coasted the vehicle to a stop on the side of the highway, restarted the vehicle, and continued driving normally. The vehicle was taken to a local dealer to be diagnosed; however, the contact was informed that no cause for the failure was found. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643716February 19, 2025
ENGINE
Cylinder 2 misfire
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643041February 16, 2025
SEAT BELTS
Seat belt locks and is not functional
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642254February 12, 2025
STEERING
My steering wheel electrical components don’t work including the windshield wipers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641857February 11, 2025
SEAT BELTS
Passenger seat belt did not retract. No accident or any incident that led to it, normal use. Then noticed the plastic portion where the seat belt feeds is cracked and obstructing it from retracting without feeding it manually back through the shoot
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641474February 8, 2025
SEATS
Seat active headrest deployed on its own. Plastics holding rod inside is broken and headrest cannot be snapped back into place. No warning or symptoms prior to failure. Headrest hit passengers head when it snapped and deployed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641008February 5, 2025
SEATS
The headrest broke for no reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640619February 4, 2025
SEATS
My driver seat headrest popped out while I was driving and hit the back of my head rather hard. It startled me and thankfully I was able to keep control of my vehicle. After investigating the issue, it is visible that the clips that hold the pressured headrest in place are broken. Jeep dealership said it is not a warranty issue and not a recall issue. It should be a defect issue for replacement. No warning lamps went off, no beeping prior to hit happening. Also, a few months later, the passenger headrest did the exact same thing. Nobody was even in the seat. I was driving and I heard a pop sound and looked over at the headrest protruding from its frame. Sure enough, same problem. Something broke inside of the headrest and I am unable to press it back together. One headrest doing it may not be an issue; however, BOTH headrest doing it while not being involved in hard breaking or an accident is not acceptabe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638609January 26, 2025
SEAT BELTS
Drivers side safety belt does not retract and stays loose
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637847January 23, 2025
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I was crossing a road to get to the median and my Jeep stopped moving in the middle of a 4 lane highway, separated by a median that I never made it to due to it stopping moving during acceleration. It made noise when I pressed on the gas pedal but didn’t go anywhere. I was hit by a car that couldn’t avoid me, and my daughter and I were injured in the crash. My daughter had a fracture in her right leg & facial bruising. I had a laceration requiring stitches and facial bruising, lost consciousness at the scene and am severely concussed. Progressive deemed my Jeep a total loss.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11637412January 21, 2025
POWER TRAIN, VEHICLE SPEED CONTROL, SERVICE BRAKES
The contact owns a 2015 Jeep Grand Cherokee Limited. The contact stated that while in a parking space and reversing, the vehicle was then shifted into drive and the high gear message was displayed. The vehicle accelerated unintendedly and the brake pedal failed to bring the vehicle to a stop. As a result, the vehicle crashed into a 2015 Chrysler Town and Country where it came to a stop. No warning lights illuminated. There were no reported injuries, fire or air bag deployment. A police report was filed. The contact was able to drive the vehicle to her residence. The vehicle was towed to the local dealer where they were unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 71,535.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11637110January 20, 2025
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
Car keeps jumping to nutral and then dies in the middle of the highway. Have to wiat like 5mins before trying to start. Once it starts ill drive for like 15mins then I happens again. No codes nor e gine light to see what the issue is. I'm lost at the mo and need the vehicle for jobs. Help!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636449January 17, 2025
AIR BAGS, SEATS
Passenger headrest popped open while the vehicle was unoccupied, discovered it the next day taking my daughter to the bus stop. Drivers side head rest popped open a couple weeks later while we were driving about 35mph. Vehicle was not in any kind of collision when either of these incidents happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635549January 12, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM
My car has been having symptoms of a recall associated with other 2015 Jeep grand Cherokee - around electronic braking system , something with the brake booster. The brake light comes on. It has been for years. Mechanic couldn’t figure it out and finally mentioned it is likely from a recall. But the recall is not vin specific so I can’t get it fixed fully covered by my dealer. Can you please review and assign the recall to my vin? Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634531January 7, 2025
UNKNOWN OR OTHER
While driving the vehicle the shifter goes into neutral from drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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