Jeep Grand Cherokee Complaints (2015)

1,369 consumer complaints on file.

#11688846September 22, 2025
FUEL/PROPULSION SYSTEM, ENGINE
While driving at highway speed, the vehicle suddenly lost power, displayed a low oil pressure warning, and became inoperable. The vehicle had to be towed. Dealer initially claimed “overfilled oil,” but an independent oil analysis (Blackstone Labs) confirmed excessive fuel dilution (5.5%), indicating contamination of the oil system. This vehicle is covered by NHTSA Recalls 22V-406 (FCA Z46) and 23V-263 (FCA 01A) related to premature failure of the Bosch CP4 high-pressure fuel pump. Recall documents state: “A HPFP failure may introduce internally failed component debris into the fuel system potentially causing fuel starvation. Fuel starvation may result in an unexpected loss of motive power, which can cause a vehicle to crash without prior warning.” The vehicle’s failure aligns with this description. Dealer has not yet performed an HPFP inspection despite recall requirements. Request: NHTSA investigate whether fuel dilution and catastrophic failure are linked to the CP4 HPFP defect covered by these recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687733September 16, 2025
SEATS
On 10 September 2025 I was driving home from work in heavy traffic. I was stopped at a red light when I heard a loud explosion and the headrest on the driver seat slammed into the back of my head hard. I thought I had been rear ended but there was no other car close to me. Luckily the vehicle was not in motion when this happened. When I was able to pull to a safe location I saw that the headrest was split wide open. Contacted dealership who said to contact Chrysler who was contacted but has never followed up with a call back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687364September 15, 2025
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). The contact stated that when the vehicle came to a stop, the vehicle jerked abnormally. Additionally, while driving forward, the vehicle jerked abnormally. The contact stated that an unknown message was displayed on the instrument panel. The contact stated that on a separate occasion, the gear shifter icons and gauge icons failed to activate and function as intended. The vehicle was taken to the dealer and was diagnosed with transmission failure. The contact asked the dealer to complete the recall repair; however, the dealer refused. The vehicle was not repaired due to the cost. The failure persisted, and the vehicle remained at the residence unrepaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687444September 15, 2025
SEATS
The driver's side head rest popped out and hit me in the back of the head, luckily I was not driving at the time, was stopped at a flagger for road work. It hit so hard that I thought the person behind me rear ended me, however when I looked in mirror that vehicle was nowhere near me. I have not had it to a dealer, nor called them yet, was checking first for a recall that maybe I missed. No warning lights at all, no noise ahead of time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685665September 8, 2025
ELECTRICAL SYSTEM
The electronic shifter goes out of gear showing a long line with no gear letter while I am driving. I have to hurry and put it in a gear. It has done that while driving at a fast speed and a low speed. It scared me when I was on the highway going between 70 and 85. At first I didn’t know what to do whether to apply brakes or shift back in gear. I couldn’t apply brakes because someone was right behind me so I grab the shifter and push the button and put back in drive. That happened to me about three or four times going to work on a busy highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685289September 5, 2025
AIR BAGS, UNKNOWN OR OTHER, SEATS
Last year while driving my 2015 Jeep Grand Cherokee, the headrest collision system went off for no reason, hitting me in the back of the head. Luckily I did not lose control of the vehicle and there was no collision or injury to myself. It was very scary, but I maintained control of the vehicle. I went to my local Jeep dealer Pembroke Pines Jeep Auto Nation at 13601Pines Blvd Suite A Pembroke Pines, FL 33027. They told me it was a known issue and the service person made an appointment for me later that week , at which they replaced the headrest at no cost to me under a recall service bulletin issued by Jeep/Stellantis. The same thing happened last week while driving, when the passenger side headrest activated for NO reason, this time striking my wife in the head. I went back to the same dealership. They told me that this headrest is no longer covered under the warranty which has now expired in April of 2025. and would cost $800 to repair. They told me to call Stellantis and see if they would cover the repair. I went home and called Stellantis, whose customer service agent advised me that he was going to escalate my concern to his supervisor. I got a call today and they told me that my car is not covered by any warranty and that I would be responsible for the repair. My car VIN number does not fall under the recall which has expired. He also told me that Stellantis is not responsible for the repair and he should ask the dealer to see if they would possibly split the cost of the repair with me. This could of been a very serious situation, had I lost control of the vehicle as a driver. I looked further online and in Jeep owners club forums and this seems to be a common problem with Jeeps and Dodge Durangos, both owned by Stellantis. This is a clear and dangerous safety issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683555August 28, 2025
AIR BAGS, SEATS
While driving down the highway the passenger seat headrest airbag deployed. Causing it to hit the back of my head with no warning. There were not any lights on or anything.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11683240August 26, 2025
ENGINE, FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had gone to the dealer three times for the recall repair before experiencing a failure with the vehicle; however, the part was not available for the recall repair. While awaiting the repair, while the contact's wife was driving approximately 60 MPH, there was a clanking sound coming from the engine compartment. The sound progressively grew louder. There was no warning light illuminated. On the fourth visit to the dealer, the vehicle was diagnosed with engine failure, and the contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that parts were on backorder and opened a case. The failure mileage was approximately 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683297August 26, 2025
POWER TRAIN
My car goes into neutral on its own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682333August 22, 2025
UNKNOWN OR OTHER
Driver side headrest deployed on its own while parked. No warning, no messages, no failures with the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681740August 19, 2025
POWER TRAIN
Slipping, feels like transmission is going bad
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679905August 11, 2025
UNKNOWN OR OTHER
The headrests on both my drivers and passenger side popped out. This seems to be a reoccuring issue with Jeeps and it happened while I was driving. The airbags have not been deployed and I was not in an accident. They will not go back in and Jeep wants $750 to replace each as they are not covered under a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678973August 7, 2025
UNKNOWN OR OTHER
Component/System Involved: Active head restraint (headrest) – deployed without cause. The component is available for inspection upon request. I also have photos documenting the incident. Description of Incident: On August 6, 2025, at approximately 5:40 PM, while driving home from work at around 35 MPH, the driver-side headrest deployed suddenly and forcefully, striking the back of my head. There was no sudden braking, no impact, and no vehicle in front of me. The deployment was completely unprovoked and occurred under normal driving conditions. Safety Risk: This unexpected deployment posed a serious safety risk. It could have caused me to lose control of the vehicle and potentially crash. I am currently experiencing neck and upper back pain as a result. Reproducibility: The issue has not yet been inspected or confirmed by a dealer or independent service center, as it occurred just last night. Inspection: The vehicle and the headrest component have not yet been inspected by the manufacturer, police, or insurance representatives. Warning Signs: There were no warning lamps, messages, or any other symptoms prior to the failure. The deployment occurred without any indication or cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678102August 3, 2025
SEATS
I am writing to report a malfunction in the active headrest deployment system in my vehicle. While driving, the passenger’s side headrest unexpectedly deployed without any indication of an impact or collision, posing a potential safety risk. My wife was in the seat at the time when the unit deployed jarring her head forward. Upon my investigation, it appears that the one of the failure points were internal plastic components. This malfunction caused the headrest to deploy randomly, despite there being no collision or triggering event. While the headrest is designed to deploy during a rear-end collision to prevent neck injuries, its unintended activation while driving can cause discomfort, distraction, or even injury, especially if it occurs suddenly. If this happened during an emergency maneuver or while driving at high speed, it could also interfere with my ability to maintain control of the vehicle. At this time, the vehicle has not been inspected by the manufacturer, police, or insurance representatives. However, I believe a more thorough inspection of the headrest system, and perhaps the vehicle’s onboard diagnostics, could provide insight into the issue. There were no warning lamps, error messages, or other noticeable symptoms prior to the headrest deploying unexpectedly. This malfunction occurred without any prior indication of a problem. The deployment was a sudden event while driving, with no alerts or warnings beforehand.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677923August 1, 2025
SEATS, UNKNOWN OR OTHER
Carbon fiber door panels completely fell off and driver rear end safety headrest went off while driving and gave me a minor blast on back off my head… I was not in a rear end collision!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676033July 24, 2025
UNKNOWN OR OTHER
Safety mechanism on head rests on both driver and passenger seat both have deployed without an accident happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674810July 20, 2025
SEATS
While driving the passenger side active headrest made a popping sound and the headrest sprung forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674858July 20, 2025
SEATS
I was driving down the highway to work and all of a sudden my headrest came apart and hit my head. I was able to get pulled over but was stunned with what had just happened. I called a dealership to get the part fixed and they want 750 dollars. I do not have that kind of money and now am driving my jeep with the headrest messed up. I do not know what to do to get this fixed as it is a safety issue as I am driving down the road. Any help would be greatly appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674765July 19, 2025
UNKNOWN OR OTHER
Driver side headrest deployed while parked overnight in my driveway. It is available for inspection. I was not in the car so no risk to myself or others. I have not yet called my dealership. No inspections have been made as yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673891July 16, 2025
SEATS
Front passenger active headrest deployed for no reason. No accident or damage. It deployed all by itself for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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