Jeep Grand Cherokee Complaints (2015)

1,369 consumer complaints on file.

#11736991May 11, 2026
SEATS
My husband was driving on a highway going 70 MPH and the drivers headrest exploded and lunged him forward
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733268April 23, 2026
SERVICE BRAKES, ENGINE
Sudden unintended acceleration while braking. Engine revved against brake input. Has happened multiple times. Need to step on the brake hard and wait for it to pass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732206April 19, 2026
POWER TRAIN
While driving at highway speeds, my 2015 Jeep Grand Cherokee Limited unexpectedly shifted from Drive into Neutral without any driver input. This has occurred twice at different speeds. After the first incident, the vehicle was inspected by a dealership, but no diagnostic trouble codes were found and no issue was identified. The following day, the same problem happened again under similar conditions. When this occurs, the vehicle loses power to the drivetrain, creating a dangerous situation in traffic. This appears to be related to the electronic shifting module and poses a significant safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728874April 2, 2026
POWER TRAIN
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 70 MPH, the transmission unexpectedly shifted into neutral(N). There was no warning light illuminated. The contact was able to restart the vehicle after shifting into park(P). The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The vehicle was taken to several dealers but was not diagnosed. The dealer was able to duplicate the failure; however, no diagnostic trouble codes were found. The dealer suggested that an unstated valve might need to be replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722967March 9, 2026
ENGINE
While driving, engine immediately shuts off. Dash, radio, lights, etc. all function as normal. Dash cluster shows an error message, saying to shift into Park. After parking vehicle on shoulder, engine turns over but does not restart after several attempts. After awhile, engine finally restarts. No error codes or messages are displayed. Scanning with an OBD device shows no stored or pending error codes. Vehicle now operates normally. This has happened twice in the span of two weeks, and never previously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722520March 6, 2026
VEHICLE SPEED CONTROL, ENGINE, POWER TRAIN
Despite having the EGR replaced under recall the unit still exploded while driving on wed 4 Mar 2026. Fluids were leaking and had indicated issues with the electric shifter. The local dealerships states the egr cooler needs replaced, coolant tank, DPF and oil change (despite just being done the Saturday before). Refusing to acknowledge any connection to previous recall or associated damages. Contacted FCA customer support and ignored my concerns and said just pay the dealer the $6000+.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720643February 26, 2026
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 3 MPH and entering the garage, the passenger’s side active headrest inadvertently deployed. The contact stated that there were no warning lights illuminated; just a loud bang washeard when the headrest deployed. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720203February 24, 2026
SEATS
2/24/26 around 10:45am CST the passenger seat headrest exploded/combusted with a very loud popping noise while driving the car 40 mph on a smooth surface road. Luckily nobody was sitting in the passenger seat. I don't want to drive my car as now I'm afraid this will happen to the driver's seat headrest.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719777February 23, 2026
ENGINE, POWER TRAIN
Vehicle began displaying check engine light. Diagnostic code P219B (Bank 2 air-fuel ratio imbalance) was identified. Vehicle was serviced and a valve-related repair was performed. Shortly after, engine performance worsened and further inspection revealed metal shavings in engine oil and confirmed internal lifter/valvetrain failure. Oil levels were normal and maintenance records are available. No warning of low oil pressure or overheating occurred prior to failure. Independent service center and inspector confirmed internal mechanical failure. Engine failure created risk of sudden loss of power while driving. This appears consistent with documented Pentastar 3.6L valvetrain/lifter issues reported by other owners. Concern is potential for sudden engine malfunction and safety risk due to power loss.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719719February 22, 2026
SEATS
The drivers headrest randomly “popped” from the fixture smacking me in the back of the head hard enough to almost cause a collision
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11718778February 18, 2026
ELECTRICAL SYSTEM
The contact owns a 2015 Jeep Grand Cherokee. The contact stated the infotainment system turned off intermittently while driving, and occasionally failed to turn off when the vehicle was turned off. The dealer was contacted and informed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718398February 17, 2026
POWER TRAIN
Rocker arm bearings went bad, need to replace all rockers and perhaps a cam or 2, this is know as the Penstar tick due to poor quality metals from Chrysler . They need to do a recall and fix for all affected cars as this is a labor intensive job and could cost up to 3000 dollars in repairs!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718184February 16, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
Had to have repairs done after two weeks of purchase of vehicle for recall for vehicle losing power when picking up speed also engine light is on continuously. Contacted dealer and requested repairs Dealer was non-compliance.I had to pay for repairs myself. Still having issues and engine light still on. Contacted dealership and requested reimbursement for repairs 5 months ago haven't been reimbursed yet. What can I do. Spent $1400 for repairs
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715933February 5, 2026
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at 65 MPH, the vehicle lost motive power. There was no warning light illuminated. The vehicle failed to restart and was towed to the dealer, where it was diagnosed and determined that the high-pressure fuel pump and fuel system had failed and needed to be repaired. The vehicle was not repaired. The contact stated that the failure occurred after the high-pressure fuel pump was replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714877February 2, 2026
UNKNOWN OR OTHER
While driving on the highway my vehicle will shift to neutral
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714399January 30, 2026
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 20 MPH, the front passenger’s side head restraint erroneously deployed. There was a loud popping sound during the failure. The vehicle was taken to the local mechanic, who replaced the head restraint. The cause of the failure was not yet determined. The local dealer and the manufacturer were not made aware of the failure. The failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714172January 29, 2026
VEHICLE SPEED CONTROL
While driving shifting gears on its own without my control. Slowed me down on freeway from going 50 mph to 35 mph without me slowing it down as I am driving. I was still pushing gas pedal buy while shift was in normal drive from went from 8 to a 3 without my control so I had to pull over because I could not go any faster at all and was in danger zone on freeway that had up to 70mph driving. Once I parked I turned call completely off and then restarted after a min or so it still did the same thing as I drove causing me to pull over more than 2 times. Very dangerous and was not prepared for something like that on busy and fast place as we all know the freeway/highway is. That could of been a total loss for me and other drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713593January 27, 2026
ENGINE, POWER TRAIN
The contact owns a 2015 Jeep Grand Cherokee. While driving at approximately 30 MPH and accelerating, the vehicle went into LIMP Mode. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that the tone wheel had delaminated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713085January 24, 2026
SEAT BELTS
The drivers side seatbelt will not catch or retract. I went to an independent shop who contacted Jeep to order the part. They were told the part is on “extreme backorder” and it could be months before I could get my car repaired. My Jeep is not driveable. Based on the lack of availability of the part I feel this should be classified as a safety recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712699January 22, 2026
SEAT BELTS
I simply want to report the long delays (months) in having faulty front seat belt assembly replaced. I had to personally research this as local dealers were 'not aware'. 2015 Jeep Grand Cherokee owners reporting malfunctioning or delayed front seatbelts as critical safety defect that directly impacts occupant protection, and reporting it will track issues and potentially compel manufacturer into faster action, even though this specific issue is now under a warranty extension rather than a recall. The fact that it's a warranty replacement under an extended warranty/bulletin should not result in long delays given the potentially life-threatening problem contributing to overall vehicle safety. Are we waiting for a fatality to have the replacement parts become more readily available, given the Warranty Bulletin (D-21-04) was issued way back in 2021? I should hope not. Or is this a case of, it is what it is (with regards to the delay). Currently, customer service is now telling me the required part will be available March 6, 2026 ... three months after my identifying the cracked seat belt assembly problem. I just want to know if this is (acceptable) reasonable for a life safety issue?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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