Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11731191April 14, 2026
ELECTRICAL SYSTEM, ENGINE
I have a 2024 JEEP 4xe. I received a notice not to charge the car or park indoors as it a potential fire hazard. The car has been in the shop over ten times These services included water pump, new antennas as the car would not start, two new keys, low tire pressure light won’t go off, radio malfunction, body shop as door from factory was not installed properly, car stopped on middle of road and died, rented a car from Enterprise Leasing received message to return asap as it could cause a fire. Car only has 15323 miles on it. Keep getting the run around from Stellantis. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731155April 14, 2026
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
While driving approximately 70 mph on the highway, my 2025 Jeep Grand Cherokee 4xe experienced a sudden and complete loss of power without warning. This created a dangerous situation with risk of collision. The vehicle is also subject to an active recall related to high-voltage battery fire risk, which prevents safe charging and normal hybrid operation. Additionally, at approximately 12,000 miles, the vehicle developed a transmission pump failure requiring repair. Due to these combined issues, I do not feel the vehicle is safe to operate, particularly when transporting my children. This incident represents a serious safety concern involving loss of propulsion at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731128April 14, 2026
ELECTRICAL SYSTEM, FIRERELATED
The contact owns a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V576000 (Electrical System). The contact stated that while the vehicle was parked and turned off in the driveway, she heard popping noises and saw smoke coming from underneath the vehicle near the rear passenger seat. The contact called the fire department, which responded and extinguished the fire. The firefighters cut the battery lines, removed the battery, and pushed the vehicle away from the contact's home. A hazmat team arrived and sprayed water on the battery for three hours. A fire department report was filed. The vehicle was towed to the dealer, where the manufacturer's investigation unit inspected the vehicle and determined that the failure was related to the battery. The contact was informed that the battery failure was covered under warranty, which was extended. The insurance company was notified of the failure, but informed the contact that the battery was not covered by the policy. The contact stated that the vehicle experienced a loss of drive power four to six months before the failure, which she related to NHTSA Campaign Number: 25V576000 (Electrical System). The manufacturer was informed of the failure, and two cases were filed. The manufacturer issued a letter instructing the dealer to repair the vehicle. The vehicle was not yet repaired. The failure mileage was approximately 47,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11731100April 14, 2026
POWER TRAIN
The right PTU has failed out of nowhere causing a very loud pop and then grinding when driven. The vehicle was inspected by the jeep dealership last week to find that that was the issue. There was no warning or symptoms prior to the problem. The safety risk is evident in that it could cause an accident, the vehicle to stop completely, not Transmitting power and or not going into park. All without warning. The replacement is very costly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731056April 14, 2026
POWER TRAIN
During a cross country trip we exited the highway and noticed a grinding sound from our new 2025 Jeep Grand Cherokee. We then limped to a near-by Jeep dealer who diagnosed a bad transmission. We feel very lucky this did not occur on the highway as a crash may have occurred due to the manufacturer defect. The transmission has been replaced after a delay of 35 days. The mileage at the time of the incident was 3,135.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730942April 13, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the vehicle was taken to a local dealer and repaired under NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic). Prior to the appointment, the vehicle had no warning lights or mechanical failures. Following the recall repair, the instrument panel displayed several warning lights, including 4WD and traction control, which were illuminated, and the message “Service ESC” was displayed. The dealer denied responsibility for the failures. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730988April 13, 2026
SEATS
Lumbar support in driver seat noted to be randomly inflating and deflating while driving & over weekend the lumbar support had completely inflated and misshaped with the lumbar rounded out so much that is was extremely uncomfortable to drive, and the seat back noted to be detached from the seat back
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730453April 10, 2026
WHEELS, UNKNOWN OR OTHER
Vehicle: 2020 Jeep Grand Cherokee 4WD Purchase Date: [XXX] Mileage at Purchase: ~54,900 miles Dealer: Cherry Hill Jeep Chrysler Dodge, Cherry Hill, NJ I am filing this complaint because I am currently being required to drive a vehicle with a severe wheel misalignment that is visually observable, while the selling dealership has deemed it 'drivable' and has not completed the necessary repairs. On [XXX], I was involved in an accident in which I struck a curb after sliding on black ice. The damage included a bent lower control arm and a cracked subframe. I brought the vehicle to Cherry Hill Jeep Chrysler Dodge for repairs, which took approximately three weeks. I took delivery of the repaired vehicle on March 13, 2026. Upon taking delivery, I immediately noticed a severe misalignment. The wheel misalignment is so pronounced it is visually apparent while driving. I returned the vehicle to the dealership and they acknowledged the alignment issue. They have since told me there are additional parts needed to complete the repair, and that those parts have not yet arrived. As of today, April 10, 2026, the dealership has confirmed they still do not know when the parts will arrive. Despite the unresolved alignment issue, the dealership has deemed the vehicle 'drivable' and I have been left with no choice but to continue driving it. My daily commute is approximately 60 miles per day, 6 days per week. I have driven hundreds of miles in this condition. Driving a vehicle with severe wheel misalignment poses serious safety risks, including unpredictable handling, accelerated and uneven tire wear leading to potential tire failure, and reduced ability to maintain control in emergency situations — particularly concerning given that this vehicle's incident originated on icy roads. I am requesting that the NHTSA investigate the dealership's decision to return this vehicle to me in an unsafe condition and require me to continue operating it without a timeline INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11730454April 10, 2026
STEERING
Went to turn left at barely 5mph and steering locked up with my front wheels pushed outside of wheel well (driver wheel, passenger is facing in), causing a collision. Steering wheel won’t turn at all now.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11730422April 10, 2026
ELECTRICAL SYSTEM
Vehicle battery(s) consistently fail. Batteries have already been replaced once but they persist to fail especially if the vehicle sits for 1-2 days. This causes the vehicle to either not start at all, or starts, but then fails when you attempt to restart, once at your destination, leaving you stranded. No warnings. This was reported to the dealer when it originally occurred. Apparently there is a wide spread issue with this year vehicle due to a parasitic drain on the batteries from the vehicles electronics. Original issue was 01/01/2026 and again on 04/09/2026.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730387April 10, 2026
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Hello, I am reaching out regarding a serious safety issue involving my 2024 Jeep Grand Cherokee 4xe under an active recall (78C), which Stellantis has acknowledged can cause an engine fire or sudden loss of vehicle function. Despite the severity of this recall, there is currently no remedy available. I have contacted Stellantis corporate multiple times and have been met with consistently poor customer service, including being told I am not allowed to open another case because my issue is “irrelevant” due to it involving a recall. I am leasing a vehicle that is not safe to drive, with a known fire risk and no repair solution. I have formally requested that Stellantis buy back the vehicle without penalty given the safety risk and inability to use the vehicle as intended. They have refused to accept the vehicle back or offer any meaningful resolution. This raises serious concerns about consumer safety and corporate accountability—particularly when a manufacturer acknowledges a defect but refuses to take responsibility for removing unsafe vehicles from the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730302April 10, 2026
POWER TRAIN, ENGINE, BACK OVER PREVENTION: WARNINGS
The rear parking collision warning abruptly stopped working. The engine smells like it’s burning. The recall 68c has no remedy currently. My neighborhood is at risk due to this outstanding issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730123April 9, 2026
ELECTRICAL SYSTEM
The contact owns a 2007 Jeep Grand Cherokee. The contact stated after the ignition switch was replaced under NHTSA Campaign Number: 14V438000 (Electrical System), the vehicle started making an abnormally loud sound at startup. The vehicle was taken to Auto Zone; however, no diagnostic trouble code was retrieved. The vehicle not diagnosed or repaired. The dealer and the manufacturer were notified of the failure. The failure mileage was approximately 192,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730229April 9, 2026
ELECTRICAL SYSTEM
I received the following from the dealer when taking my car in for a suspension repair. Stellantis (Jeep) is trying to charge for software bug updates after warranty when the fixes were not available and also the without the fixes it could leave the car inoperable. Most of these should be covered as a safety/operational concern and should not be optional or charged for. "Software Update ,msmd,ttm,eps,idcm,bpcmCustomer Pay$239.33 Causes 1.Software IJpdate msmd Customers may experience the following: • Memory seat does not save on profiles 1 or 2. • Easy entry/exit functionality is inoperative. 2.ttm Customers may comment on one or more of the following: e If the vehicle is traveling at less than 5 kph (3 mph) and the brake pedal is pressed, then both turn lights will flash for two milliseconds. If the vehicle is traveling at less than S kph (3 mph) and one turn light is activated, then the opposite turn light will flash for 20 milliseconds 3.idcm Customer may also experience the following: 12 volt battery drain. e Vehicle will not charge." 4.eps *Customer may also experience the following: • A low frequency EPS motor noise during low speed steering maneuvers which may be more noticeable at higher ambient and system temperatures." 5.bpcm Customers may also experience one or more of the following: e "Vehicle does not start." • Low 12V battery causing vehicle not to start."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730104April 9, 2026
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
The contact owns a 2025 Jeep Grand Cherokee. The contact stated that the tailgate was inoperable. While in the rear of the vehicle, his wife pressed the tailgate button, and the tailgate forcibly closed without warning. The contact sustained an injury to the top of the head that made him fall to the ground, where he lay injured for approximately 20 minutes; medical attention was provided at the clinic and a hospital. The vehicle was taken to the local dealer, who was unfamiliar with the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and assigned an inspector from Bosch who was unable to keep the tailgate raised. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11730030April 8, 2026
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The vehicle experienced a hybrid system/charging failure documented by the servicing dealership as “service hybrid system message and vehicle will not charge.” The vehicle also had battery-related failure requiring a jump and repeated service visits. This caused loss of use and raised reliability and safety concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730027April 8, 2026
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
I am reporting a safety-related problem involving a 2022 Jeep Grand Cherokee 4xe, VIN [XXX] . Dealership records reflect hybrid / charging-related failure, including a documented “service hybrid system message and vehicle will not charge,” repeated recall-related PHEV / high-voltage service, and later jerking during acceleration and deceleration with stored transmission-related fault code P0734. The records also document a passenger front door condition where the door would not open from the interior or exterior. These issues raise concerns relating to vehicle operation, electrical / hybrid system reliability, and occupant egress. The vehicle has required repeated service and caused loss of use. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729592April 7, 2026
SERVICE BRAKES, UNKNOWN OR OTHER
Subject: Vehicle Fire Following ABS Recall Repair – Safety Complaint I am filing a safety complaint regarding a vehicle fire that occurred shortly after a recall repair was performed. Vehicle: Jeep (Grand Cherokee/2019) Mileage at time of incident: Approximate: 58,350 Approximately four weeks ago, my vehicle underwent a recall repair related to the ABS system at Westgate Jeep located in Raleigh, NC 27617. Following that repair, I experienced brake issues due to air in the brake lines, which required a return visit to the same service provider for correction. On April 5, 2026, the vehicle caught fire while parked in my driveway. The fire originated in the front driver-side engine compartment area, where the ABS and brake components are located. The fire caused extensive damage to the engine bay, wiring, and surrounding components, rendering the vehicle inoperable. Given the timing and location of the fire, I am concerned that the recall repair or subsequent brake system work was performed improperly leading to either a brake fluid leak or an electrical malfunction or defective parts that caused the fire. This incident presents a serious safety risk, as it could have resulted in injury or loss of life. I am requesting a full investigation into: - The quality and safety of the recall repair performed - Whether improper installation, damaged components, or fluid leaks contributed to the fire - Whether other vehicles repaired under this recall may be at similar risk The vehicle has not been altered or repaired since the fire and is available for inspection. Supporting documentation (repair invoices, photos, etc.) can be provided upon request. I respectfully request that this matter be reviewed urgently to prevent potential harm to other drivers.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11729770April 7, 2026
WHEELS, SUSPENSION, ELECTRICAL SYSTEM
I am reporting a systemic safety failure involving a 2023 Jeep Grand Cherokee sold as a "Certified Pre-Owned" (CPO) vehicle. Despite the mandatory 125-point CPO safety inspection, the vehicle was delivered with multiple safety-critical defects that should have prevented certification. Primary Safety Risks: Suspension/Stability: The vehicle exhibits vibration and instability at all speeds, resulting in a loss of steering stability and difficulty maintaining lane position at highway speed. Tire Integrity: The vehicle was sold with dry-rotted tires, indicating structural degradation that poses a high risk of catastrophic failure/blowout. Electrical/Powertrain: The Auto Start/Stop system is faulty. Additionally, the paddle shifters are non-functional, which interferes with manual gear selection and driver control over the powertrain. The selling dealership has refused to acknowledge these defects or bring the vehicle into compliance with manufacturer safety standards. Furthermore, Stellantis Corporate has failed to provide a safety compliance review. These mechanical and electrical defects existed at the time of sale and represent a failure of the CPO safety process.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729752April 7, 2026
POWER TRAIN, ENGINE
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the transmission independently shifted into neutral. The vehicle lost automotive power and several unknown warning lights were illuminated. The vehicle was driven to the shoulder of the road. The vehicle was turned off. The vehicle was restarted. In addition, the unknown warning lights were off. The vehicle was taken to the dealer. The contact was notified of Manufacturer Recall Numbers: 73C and 68C and the repairs were performed. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer; however, the failure was not duplicated. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the part for the recall repair was unavailable. The manufacturer was made aware of the failure. The failure mileage was approximately 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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