Jeep Grand Cherokee Complaints (2015)

1,369 consumer complaints on file.

#11755661August 8, 2026
SEATS
part of the headrest assembly fractured suddenly causing the headrest to burst while I was sitting in the passenger seat. i was immediately sore from my shoulders up. there were no warning lights or recalls on my vehicle at the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753700July 30, 2026
SEAT BELTS
The Jeep case involves a 2015 Grand Cherokee Overland with both front seat belts requiring replacement under Jeep's 15-year seat belt warranty extension. One seat belt is completely inoperable and the other is compromised. Despite opening Jeep Case #96537928 in May 2026, Jeep has been unable to obtain replacement parts due to supplier shortages and repeated backorders. Rental assistance was initially offered and later withdrawn by Jeep Customer Care, no firm ETA has been provided. After months of delays, you are seeking escalation because the vehicle remains in an unsafe condition and Jeep has not provided a meaningful resolution
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753783July 30, 2026
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving 25 MPH, the message "Low Fuel Pressure" was displayed, and the vehicle stalled in the middle of the road. The vehicle failed to restart and was pushed to the side of the road with the assistance of the spouse. The vehicle was towed to the dealer, where it remained for 10 days before being diagnosed with a high-pressure fuel pump failure. The dealer determined that the high-pressure fuel pump and an unknown pump needed to be replaced. The contact associated the failure with NHTSA Campaign Number: 22V406000 (Fuel System, Diesel); which was performed on the vehicle two years before the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and denied assistance. The failure mileage was approximately 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753452July 29, 2026
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 40 MPH, there was a loud bang coming from behind the vehicle, and the contact was thrust forward. The contact looked around but saw no cause for the sound or for being thrust forward. The contact was able to drive back to the residence. After arriving at the residence, the contact became aware that the front driver's side seat headrest had exploded. The contact’s neck and head were hurt from the impact and from being thrust forward. The contact sought medical attention for whiplash. The vehicle was taken to the dealer and was diagnosed with a deployed headrest. The contact was informed that the headrest needed to be replaced. The dealer suggested replacing both front seat headrests. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 76,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11753169July 27, 2026
ENGINE, FUEL/PROPULSION SYSTEM
My car started jumping after purchssing it in November 2025 used. The gear would feel like it was slipping. In March 2026 I parked my car turned it off let off the brake and it rolled. I have used the emergency brake since then. The gas gauge is off. The miles and gauge do not line up correctly and I was advised fuel pump may be off. It will drink gas up within a few miles. Check engine light came on without warning. Took it to check it out said oil sensor. He said replace it soon as you can still driveable. The next day i drove to my sons college and the jeep had no power, the check service on the screen popped up. And the jeep would not accelerate. I was anle to take it to O'Reilly and several codes appeared stating 2 gear shift ratio inaccurate 7 gear shift ratio inaccurate, engine oil pressure control circuit performance stuck off, clutch temp threshold achieved auto stick inhibit. The employee said he had never seen these codes populate. He asked if i had smelled any transmission fluid burning. I said no. No leaks nothing. Had the car for 7 months. He stated transmission isnt any good. That I would need a deep decoding done to say for sure. Car is in limp mode now. Unable to drive safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750761July 16, 2026
SEATS
I got into the car and noticed the front passenger head rest was not seated correctly and had extended forward. As soon as I moved the seat forward to see why, it sprung forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750665July 15, 2026
SEATS, SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The passenger headrest exploded and whacked me in the head after we went over a little bump in the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749763July 11, 2026
AIR BAGS
The passenger headrest exploded. 1 year ago the driver side headrest exploded while I was driving. Luckily I was not hurt badly or in an accident. Dealership said they would only fix the driver side and to comeback when the other blew up. Now that the other one blew up I am being told it is past the warranty and I will have to pay out of pocket to repair. The warranty extension that would have covered this was called X88. Expired July 2025.I believe the dealer knew it was gong to expire but did nothing to help me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749764July 11, 2026
AIR BAGS
The passenger headrest exploded. 1 year ago the driver side headrest exploded while I was driving. Luckily I was not hurt badly or in an accident. Dealership said they would only fix the driver side and to comeback when the other blew up. Now that the other one blew up I am being told it is past the warranty and I will have to pay out of pocket to repair. The warranty extension that would have covered this was called X88. Expired July 2025.I believe the dealer knew it was gong to expire but did nothing to help me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747073June 28, 2026
SEATS
the clips in my active headrest broke and the headrest deployed while I was riding in the passenger seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746362June 25, 2026
FUEL/PROPULSION SYSTEM
Capless fuel filler nozzle defect. Filler cap comes lose and engine light comes on. You can smell gas vapors in the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746547June 25, 2026
ENGINE, POWER TRAIN
System Failed: Total engine failure caused by a defective Recall W79 EGR Cooler, which is available for physical inspection at my residence.Safety Risk: The vehicle suffered a sudden, complete loss of motive power at speed. This caused an immediate traffic hazard, risking a catastrophic rear-end collision due to lost propulsion, power steering, and braking.Dealer Verification: The vehicle is currently undrivable. Jeep Corporate is actively giving me the runaround and refusing to tow or diagnose the vehicle under the EcoDiesel Settlement Extended Warranty.Inspections: No inspections have been conducted yet by police, insurance, or the manufacturer; the vehicle is fully preserved.Symptoms/Warning: No long-term warning lights appeared. The vehicle suddenly lost AC cooling and instantly stalled out without advanced mechanical warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745144June 18, 2026
FUEL/PROPULSION SYSTEM
The check engine came on as I was driving to work the other morning, and when I got back in the car to head home for the night, my car wouldn't start at all. I have a failed High Pressure Fuel Pump system. I used my own OBD-II code reader, and got back code P0087. This issue is connected to the FCA Z46 recall issued in June 2022. The previous owner/dealership performed the service for this specific recall in May 2024 and was marked as complete. I became the current owner of this Jeep in October 2024, just 5 months after the recall was completed. I have personally driven this vehicle for only 20,000 miles since I took over ownership, which means that the new replacement parts covered under the Z46 recall failed at no more than 25,000 miles. This part is stated to last 100,000+ miles. Not 20-25k miles. However, Mopar states that recall parts are only covered for two years after the recall was completed. This puts the expiration for the 2 year part coverage at May 2026. It is currently June 2026. Just one month out of recall part warranty, and both Mopar and my local FCA approved dealership are refusing to honor the warranty and fix this issue for me for free, covered by the terms of the recall. My Jeep no longer starts at all. I got it towed back to my house so I could have it somewhere safe until I could figure out what to do next about this unexpected break down. Total cost out of pocket would range upward of $10,000 for a full HPFP replacement, including fuel pump module, fuel rails and all high pressure lines, fuel injectors and complete system clean. I'm just one month over the 2 year recall warrenty after recall was completed. And because of that, I'm looking at upwards of $10k for failed parts covered by an FCA safety recall. New parts only lasted 25 months and 20k miles. In no way should I be responsible for the cost of this repair that is obviously now considered a an unremedied recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745161June 18, 2026
ENGINE, POWER TRAIN
No check engine lights prior to this, car started to make a noise pulled over to check it out as I was merging over low oil pressure showed and coolant level over temperature, gear then dropped to neutral, managed to pull over without any accidents car then shut off, oil leaked, it makes a horrible engine noise when starting, had to tow it back. only had the car a year maintenance was up to date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744790June 17, 2026
POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
ACC automatically canceled without braking causing car to either slow down immediately or speed up unsafely, slippery road light turns on, on dash while driving straight, lunging of the car that feels like tires are spinning and or hesitation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744016June 14, 2026
FUEL/PROPULSION SYSTEM
Vehicle has the exact same problem with the fuel pump relay that the 2014s has. The 2014s are repaired via NHTSA yet the 2015s are not. The issue is EXACTLY the same. Why does the NHTSA care about the safety of 2014 owners/passengers but not 2015 owners/passengers?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741931June 3, 2026
SEATS
The active headrest on the driver’s side deployed unexpectedly. No accident or rear end accident happened. The car was in park and it just went off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740125May 26, 2026
AIR BAGS, SEATS
While driving, the drivers side head rest exploded and pushed my body/neck forward. There was no accident that prompted this and was slowing down to a stop light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738884May 19, 2026
FUEL/PROPULSION SYSTEM, ENGINE
vehicle had a strong odor of gasoline then started spuddering and then caught fire while driving.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11737651May 13, 2026
AIR BAGS
2015 Jeep Grand Cherokee. The contact stated while his wife was driving the vehicle at an undisclosed speed, the driver side air bag suddenly deployed hitting the drivers head, the vehicle was not involved in a Collison at all. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 123,830.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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