Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11489251October 14, 2022
ENGINE
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle intermittently hesitated and stalled. The vehicle was taken to the dealer where it was diagnosed that an unstated software needed to be updated. No warning lights were illuminated. The software was updated; however, the failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489156October 13, 2022
ENGINE
Purchased the car brand new back in 2017. In 2020, while driving normally, the car loss power and would not accelerate and started to have rough idles then auto stop/start came on followed by check engine. Brought it to the mechanic for diagnose and told me that there is a misfire on cylinder 2 and VVT sensor needs to be replaced. Brought it to the dealer and they fixed the issue. Two years after (present) at 100K miles, The car started to have the same issue. Yes it was high mileage but it was driven responsibly along with timely and proper maintenance from the dealer. The car started to have rough starts and white smoke on cold start. And on August 26, 2022 the car would not start. Got it towed to the dealer and told me that it has a bad starter. I was quoted for almost $2000. Once they got it to start after 3 weeks, they noticed the white smoke, the diagnosed it and told me that It has a blown head gasket. The car was driven responsibly and never overheated. They quoted me for $4600 just for the head gasket replacement. They still have my car and haven't decided what to do as it is very frustrating to think that in a short period of time, the car just gave up on us and will leave a huge hole in our pocket. It is our family car and now realized that Jeep (FCA/Stellantis) don't care about their customers because I have seen the same exact reports like mine. I don't get why it's not a recall yet. Please! Make this a recall because it's leaving families to have more financial hardship because of faulty engines that Jeep brand created.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489194October 13, 2022
VISIBILITY/WIPER
The dashboard of the vehicle has delaminated, with the leather covering bubbling and warping. The uneven surface causes significant glare at certain sun angles to be reflected into the eyes of the driver. The dealership has inspected the vehicle and noted that Jeep had briefly extended the warrenty on the component due to known issues, but refuses to honor a repair or replacement outside of that warrenty period. The vehicle was purchased in this condition so it is unclear when the damage occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488977October 12, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I was approaching the location where I was about to turn and began to slow down. Out of no where, the forward collision detection system was set off and automatic braking was applied, causing the SUV behind me to go right off the roadway to avoid a rear end collision. Traffic was extremely heavy at the time. The motorist caught up with me at the location I eventually turned into and accused me of slamming on brakes on purpose. I explained to them the malfunction that occured; however, they were still rightfully upset due to them having children in their vehicle, which caused panic. I let them know I would be reaching out to report the situation, as well as turning off the supposed safety feature until the issue could be rectified. This was a very dangerous situation and could have resulted in a major traffic collision, causing serious injury or death. I do have a dashcam video of the incident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11488974October 12, 2022
ENGINE
Engine mounts have failed. According to the FCA, they have a very large backorder on these parts, as this is an extremely common issue. Initially they denied that the motor mounts were an issue; however, since the major back order, they have reversed that claim. They also stated the motor mounts would be at the dealership on the 13th of October; however, they now state that they have no date due to major back order. They stated no recall was issued because it's not a safety hazard; however, according to multiple certified mechanics, this is a major safety hazard which can result in the motor shifting and knocking parts out from under the vehicle, causing pieces to hit the vehicle itself or other vehicles on the highway. It also will cause major damage to the engine and other components under the hood of the vehicle. The FCA still has not agreed to this claim, even as some of their own Mopar mechanics also stated the same information regarding it being a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488825October 11, 2022
ENGINE
The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving approximately 30 MPH, the check engine warning light illuminated. The contact had an emissions test scheduled and failed due to the check engine warning light. The contact stated that the vehicle engine was idling roughly. The contact had taken the vehicle to an independent mechanic, where it was diagnosed and determined that the number two cylinder had been misfiring and needed to be replaced. The independent mechanic referred the contact to a dealer where she had been advised that there had been a manufacturer recall associated with the VIN, however, the recall warranty had expired. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 50,000. The contact stated that they were never notified of the extended warranty for the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488629October 10, 2022
SEATS
Drivers front seat has come loose from the bottom and is now wobbly, uncomfortable to sit on it and appears dangerous to drive as its not secure. There are lots of complaints about this happening to others on the internet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488698October 10, 2022
STRUCTURE:BODY
Both driver side and passenger side doors are clicking when they open and close, seems like a hinge has been damaged. When opening the doors they will close on their own quickly unless opened all the way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488538October 9, 2022
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Bought this vehicle 6 months ago and and realized right after purchase it has an error within the radio system that causes backup issues. The error appears on the radio and states “contact dealer” for radio service. What the vehicle does is that the backup camera becomes inoperable (black screen) and in my case the radio turns on straight heat blowing hot air from the system and turning on both defrosters, front and back. After doing some research, it appears that many 2014 Jeep owners and other years around this time period are experiencing this issue. Since the backup camera and backup sensors no longer work due to this error (it has to do with the Sierra Wireless card within the radio) it becomes a safely issue when it stops in the middle of backing up and is very scary. In Texas, having straight heat blown at you and your glass makes the windows fog or becomes unbearable at 105 degree temperatures. Dealer is aware of the issue and wants more then $1200 to replace radio. I tried to self repair by removing radio and updating software to current version but Sierra wireless car is soldiered to the motherboard of the radio and cannot be removed. I did however get the software to update after three attempts and 6 hours of updating. This did not fix the error that causes this. I believe it is due to a Sierra Wireless card failure and normally happens right after startup.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488563October 9, 2022
ELECTRICAL SYSTEM
The main LCD screen for the car that controls, climate, radio, Bluetooth, navigation etc. has started delaminating. The delaminating has caused the screen to behave as though possessed. Car will make calls from contacts and drop calls, make SOS calls to 911, change radio stations, change climate settings, turn on seat heaters, randomly usurp the navigation system when being used to name just a few behaviors. I have observed most systems controlled from the screen to be victim of this delaminating. It is incredibly dangerous when the screen acts up while driving, distracting the driver while moving. Many of the actions require immediate attention which distract driver from the road. It started several months ago only occasionally but has recently advanced where the disruptions are constant. The dealers and manufacturer are well aware of the issue but the cost to repair is upwards of $2000 which is a barrier for many vehicle owners. The problem started after noticing a small bubbles in the screen and has progressively gotten worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488541October 9, 2022
STEERING, UNKNOWN OR OTHER
This is the second time the power steering and other lane assist devices have gone out in my car. It is completely undrivable and Jeep advised last time they didn’t have a fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488465October 8, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, STEERING
Vehicle reported on instrument cluster a loss of Electronic Stability Control, Power Steering, blind spot alert, adaptive cruise control, and cruise control. We have been having electronic issues for >2 months. Previously the vehicle reported an estart fault and would randomly engage the ebrake. It would not allow disengaging the ebrake unless the car was restarted and/or hood was opened and shut. This occured while turning left at a light causing the vehicle to abruptly stop in the intersection. We have had the vehicle serviced 2 times, and now will return it for a third time for these electronics issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488323October 7, 2022
UNKNOWN OR OTHER
The u connect screen is delaminating! I’m afraid some features may stop working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488335October 7, 2022
SEAT BELTS
There is a known issue with the seat belt frame latching unit part #1vl07dx9ag for the driver and the front passenger seats. This issue prompted Jeep to provide an extended warranty to fix faulty units. The bigger problem here is, the parts are back ordered for weeks and months. As this is a seat belt operational issue, and a major safety defect, this should be a recall and not a warranty item. I have been waiting since July 20 for the part to be installed. My front seat belts, both sides, do not tighten or retract and I risk serious injury in the event of a collision. Jeep must be held responsible to provide the parts to all dealerships as a backstock item, given that this is (in the words of my Jeep Service Center) not a matter of if but when the part fails. NHTSA should convert the warranty status to recall, similar to the recent recalls on other vehicles having seat belt issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488386October 7, 2022
UNKNOWN OR OTHER
Almost four months have passed since this recall was announced. It has to do with the high-pressure fuel pump which could fail and introduce debris into the fuel system potentially causing fuel starvation. This could result in loss of motive power which can cause a vehicle to crash without prior warning. We need to continue to drive this vehicle. We keep checking to see whether parts are available to remedy this situation, but they are not. How long do we have to live with the fear of having a crash due to this unrepaired recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488416October 7, 2022
SERVICE BRAKES
vehicle start and shift out of park without depressing the brake pedal
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487932October 5, 2022
UNKNOWN OR OTHER
RADIO IS GOING CRAZY WITH VOLUME, STATIONS, CONECTING TO ANY PHONE IN OR NEAR DE VEHICLE, DIALING AND HAGING ON ITS ON. SEAT HEATING TURNING ON ALL THE WAY UP AND STEERING WHEEL ASWELL. A/C STARTS ON ITS OWN AND KEEPS CHANGING HOT TO COLD AND MAXING IT AS WELL AS TURNING IT OFF. IT ALL STARTED IN JULY 2022 AND IT KEEPS DOING ON AND OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488002October 5, 2022
SUSPENSION:REAR
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that while driving approximately 20 MPH, the vehicle suddenly lunged to the right. The contact stated that on several occasions while attempting to accelerate, the vehicle lunged to the left or to the right. There were no warning lights illuminated. The contact inspected the vehicle and became aware that the driver’s side rear control arm was extremely rusted. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 94,009.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488048October 5, 2022
ELECTRICAL SYSTEM
The vehicle's UConnect screen has delaminated. The result is a "ghost finger" touching the screen in random places every few seconds. This causes: The heat and fan to crank up to maximum; the heated seats to come on high; or Bluetooth to drop off; radio to switch between functions; navigation system will begin tracking in random directions. This is extremely distracting while driving and requires my attention to remedy which is a significant safety concern. Safety issue is averrable for inspection. Dealer has visually inspected the issue and verbally confirmed the delimitation is the case of the issue. no one else has inspected the issue. This issue began a year ago, around 30k miles, and has continued to get worse. Vehicle is at 37k miles now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487808October 4, 2022
POWER TRAIN
The contact's wife owns a 2018 Jeep Grand Cherokee. The contact stated while driving from a complete stop and depressing the accelerator pedal, the vehicle would surge forward. An unknown warning light was illuminated. The contact's wife was able to continue driving. The contact stated that the failure also occurred while reversing. The vehicle was taken to the dealer where it was diagnosed that the failure was associated with the transmission; however, the parts to repair the vehicle were not available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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