Jeep Grand Cherokee Complaints (2015)

1,369 consumer complaints on file.

#11535190July 29, 2023
POWER TRAIN, UNKNOWN OR OTHER
I was driving in the high and when I went to accelerate the vehicle went into “limp” mode. I made it to the closest dealership to get checked. The dealership explained to me the tone wheel delaminated and that is the reason my check engine light came on. The codes read camshaft position sensor issue, but the dealership said it is because of the delaminated tone wheel
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534848July 27, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V411000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534357July 25, 2023
ENGINE, POWER TRAIN
Loud ticking noise from engine that speeds up upon acceleration. Failing rocker arm causing debris leading to ticking noise. No error codes. Upon personal investigation online, have found "Pentastar Tick" to be a known problem in 2013-2015 Jeep Grand Cherokees on Jeep forums. Problem can lead to misfire while driving, including jerking, damage to cam shaft, as well as engine damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533927July 23, 2023
ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Valve lifter failure at 93,000 miles. $2,700 repair. Is apparently a very common problem with the 3.6l Pentastar engine. Adaptive Cruise Control and Forward Collision warning system front sensor failed at 56,000 miles, failed again at 76,000 miles and failed a third time at 95,000 miles. First two failures were replaced under warranty, third failure happened 1 week after warranty expiration from second replacement. Cost is too expensive to repair ($3,000 for new sensor) and requires that safety feature be turned off as sensor will perceive increases in road elevation (hills) as another vehicle and apply the brakes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533860July 22, 2023
UNKNOWN OR OTHER
Today, July 22, 2023, my son (21 years old) was sitting in the driver's seat of our Jeep Grand Cherokee 2015 parked in a parking lot and he felt like someone punched him in the back of the head. It turned out to be the headrest (active head restraint) whacking him in the back of his head. The active head restraint pushed out and can't go back in. He was not driving, but his head and neck hurt from this spontaneous event. I called the dealership where we purchased the car and we are bringing the car to the dealership on Monday, July 24th. There were no warning lamps, messages or any other problems with the car when this happened. He was not even driving.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11533275July 19, 2023
SEATS
The drivers side headrest deployed for no reason. This is a major issue that puts the person sitting in the front seats at risk. There was no warning of any kind before it happened. When I called the dealership, they say they have never heard of this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533293July 19, 2023
AIR BAGS, ENGINE, VEHICLE SPEED CONTROL
Car accelerated without warning propelling me across a curb, street, then a second curb. The SUV was stopped upon impact at a concrete building. Fortunately there was no injury to others but the accident caused the car to be totalled by my insurance company. There were no warning lamps, messages or other symptoms of the problem prior to the failure. The airbags did not deploy upon impact,
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11533015July 18, 2023
SEAT BELTS
The Seat belt was recalled 2 years ago and we are waiting on a part from Jeep dealership and we just heard that this Jeep is being recalled for possible explosion in conjunction with back door of Jeep
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532432July 15, 2023
ENGINE
Vehicle has 143,345 and engine started ticking from valvetrain on drivers side. It is a known issue with the 3.6 liter V6. Will probably have to pay out of pocket to have rockers, lifters and camshafts replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532475July 15, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
When setting cruise control to speed limit then pressing brake and then resume the jeep sone times accelerates to a higher speed the. Having to break again. Has been reoccurring nervous when driving and setting cruise or resuming. Have not taken it in as of yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532476July 15, 2023
SERVICE BRAKES
Have noticed upon driving brakes on left front side would catch and grab sone shaking as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532478July 15, 2023
UNKNOWN OR OTHER
When shifting of and on the vechicle when driving may go down in a gear then you have to push up in column to get back in drive. It’s been happening off and on for awhile but is concerning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531989July 13, 2023
SEATS
The passenger side head rest deployed into my wife's head while we were driving. No impact occurred, just deployed without any incident. I've read about this happening to many people across a range of Jeep models, and is a major safety concern. I'm personally concerned this could happen to the driver while driving (myself or my wife) causing an accident.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11531731July 12, 2023
ELECTRICAL SYSTEM, ENGINE, STEERING
While driving vehicle shuts off unexpectedly, with steering wheel losing power steering. It will then have trouble starting again. Turning on and off by itself. It will then work just fine after 15-20 minutes.. It has been doing this every few months for a couple years now. I have taken to dealer a couple times, and they have had me change battery initially. But can’t give me a reason why it keep happening after that. Most recently, once I was able to work again after it had shit off on me while driving, it would then not shut off. I could not turn the car off. I took to dealer, and eventually it turned off. It is at dealer currently at time of this writing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531752July 12, 2023
SEATS, UNKNOWN OR OTHER
Driver headrest failed as my wife was driving her jeep. It deployed hitting her in the back of the head causing a slight concussion.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11531863July 12, 2023
SEAT BELTS
My driver side seatbelt no longer retracts, and is not functioning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530432July 5, 2023
ENGINE, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
We were driving and we heard a chime and nothing showed on the display panel. Then we went thru the displays and saw a message regarding the ACC something about manual something. Then we lost power. Since we were on the highway We turned the truck off and started it again to potentially reset. We drove a couple blocks to exit the highway and lost power again. The we got out of the vehicle and smelled smoke. We peaked under the hood and saw fire. We all got out, grabbed our stuff and then the fire spread and engulfed the truck. Total loss.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11529813June 30, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529308June 28, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528858June 26, 2023
SEATS
The headrest deployed as a result of the AHR system despite no accident having taken place. This presents a problem as there are reports of drivers/passengers getting concussions from the impact. The driver seat headrest is still intact, however, this poses a risk of this happening while driving, at any time. Sudden deployment may cause injuries, or an accident which will put passengers and other drives on the road at high risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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