Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11552177October 27, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, SERVICE BRAKES
While driving on the highway the entire car suddenly shut off, on three separate occasions. All the lights lit up on the dashboard then the car would not accelerate. I turned it off when I reached the shoulder, waited about a minute then turned the car on again. I am grateful my daughter and I are still alive. I've had it in the repair shop for a month. They replaced the brake system and dealt with grounding issues but, they cannot figure out why it keeps happening. This is a very serious issue and I see that others have complained about it. Yes, the car is old and has over 175,000 miles on it but I see that this is a common problem so it should be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552205October 27, 2023
UNKNOWN OR OTHER
The Uconnect (screen with radio/nav/driver control) is "delaminating". Which means the one screen layer is separating from another layer. This causes the screen to change randomly. With the Uconnect on, I can expect the radio to change stations, AC/Heat to change temperatyre/speed and basically anything that the Uconnect controls. It all depends on what part of the screen is effected that particular day. It's a huge distraction and no way to eliminate using the Uconnect since it control some of the basic car functions. I am unawar of a fix o this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552116October 26, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My emergency braking system doesn’t work and jeep corporate can’t fix it. The car won’t stop and won’t notify me in an emergency and it’s not safe. The dealer gave me a second jeep and it has the identical problem. That vin is [XXX] . The dealer also said they have no fix for this issue. Please contact me [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551773October 25, 2023
ENGINE
See attached document from complainant
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551857October 25, 2023
AIR BAGS
airbag exploded while driving cancelling the navigation and seat memory jeep refuses to replace the radio which was destroyed by the air bag failure AND BRING THE VEHICLE BACK TO PRE AIRBAG EXPLOSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551879October 25, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
driving down the road my head lights with flicker on and off and its making the lights inside the jeep go on and off as well reported this awhile ago as well due to the face that tis is not safe while going down the road sometimes it will shut off on its own while driving and then it will come right back in like nothing happened
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551890October 25, 2023
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
The contact owns a 2016 Jeep Grand Cherokee. The contact stated while driving 35 MPH, the contact was unable to shift the vehicle out of 4WD-Low. The vehicle hesitated while attempting to accelerate. The 4WD warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the failure was due to a faulty transfer case and transfer case control module. The vehicle was not repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 123,000. The contact stated simple 1, 2, or 3 tire change throws your transfer case off and it becomes bad. It needs to be replaced at the cost of over $4,000.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551603October 24, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2016 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551286October 23, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Hello, I own a 2019 Jeep Grand Cherokee still under warranty and in the last few months have noticed the display screen starting to delaminate, it has become an eyesore but it does not bother me. What does bother me is what happens as the display screen delaminates. The glue melts, and leaks onto wiring of all the components under the screen including the AC, all the parking sensors/rear sensors, and traction control, causing them to short out. Shortly after my screen started to delaminate I noticed a notification on my dash telling me that my rear sensors were no longer accessible. Since then I have had multiple cars in my blind spot that I could not see that posed the potentially threat of a terrible accident. After noticing this I went online to see if anyone else was having this problem and as soon as I clicked search, thousands upon thousands of reviews and message boards full of people having the exact same issue I am having came up. This is not only a problem with the 2019 it is also a problem with previous Jeep Grand Cherokee models and models after 2019, ex:'20, '21, '22. Jeep obviously knows that there is a flaw in their display screens because of all of the online commotion about it, but what I don't think they know is that this one problem causes many more problems due to the glue leakage onto other wiring underneath the display screen. With the amount of crucial wiring and electrical systems that newer model cars rely on, I feel that this is a huge safety concern not only for myself but for the hundreds of thousands of Jeep Grand Cherokee owners in the US. All it would take is a few drops of glue from the display screen to leak on a crucial component underneath the display screen shorting out the sensors to cause a horrific accident for drivers that have become use to their blind spot sensors and rely on them for safety. Please help us notify Jeep about this concerning issue so they can recall the screen and potentially save lives. Thank you so much!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551463October 23, 2023
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
This issue has now happened 3 times. The first time it happened I took it in and they said it was an auxiliary battery that was replaced. The issue is the vehicle will stall and shutoff completely because it is completely out of fuel even though the electronic gauge and the needle show it has gas in it. This Saturday we was driving on the interstate at around 70mph and it showed a little over a 1/4 tank on the needle and 130 miles to empty on the digital readout. It shutoff completely and we were almost hit on the interstate from behind I barely had enough coast to get over to the side of the road. The first time it happened it shutoff and was going much slower and it actually started back up and let me drive. The second time I was siting at the gas station with a little lesss than 1/4 showing on the needle and it shutoff and wouldn't start back until we pushed it to the pump and put gas in it. When this happens it never takes a full tank to fill it back up so there is gas in the vehicle.This is very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551464October 23, 2023
FUEL SYSTEM, DIESEL, ENGINE
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving 55 MPH, the check engine warning light illuminated. The contact stated that the failure was persistent. Additionally, the contact stated that the vehicle experiencing reduced power while driving and stalled while idling. The vehicle was taken to an independent mechanic, where the diagnostics codes: P200A, P2D2D and P2D2F were retrieved, and the contact was informed that the failure was related to NHTSA Campaign Number: 22V406000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact the earliest available appointment was on December 7, 2023. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and referred the contact to the dealer. The failure mileage was approximately 109,939. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551256October 22, 2023
ELECTRICAL SYSTEM, SUSPENSION, UNKNOWN OR OTHER
The vehicle was running but in park. I was putting air in my tires and heard something. I looked towards the passenger front and seen smoke coming from up front. The air ride pump caught on fire and melted wires, hoses, and the inner fender cover. I was able to put it out quickly.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11551161October 21, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Cuando boy a 75mph y rebasó O me rebasan
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551185October 21, 2023
STEERING
The steering is overly heavy. That is, it requires a great deal of effort to turn-- a dangerous amount of effort. Steering the car is an immense chore that leads to exhaustion and is dangerous when making even the slightest maneuvers on the road. When the wheel is turned the turning causes a muffled, strained/rubbing sound. There is some kind of friction that there shouldn't be within the steering column.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550962October 20, 2023
POWER TRAIN
Variable valve lift solenoid failing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551018October 20, 2023
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving 5 MPH and turning into a parking lot, the front driver’s side head rest deployed without impact. The contact was struck on the back of the head but reported no injuries. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550973October 20, 2023
LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: WARNINGS
I accidently backed into a tree when my parking warning system and blind spot warning system didn't work. Damage to my vehicle was to the right rear quarter panel, bumper, tailgate and tail light. It was only after the accident occurred, that I found out that Jeep had a recall for the rearview camera visibility system. I feel that Jeep should be responsible for the repairs. My insurance company advised me to file a complaint with you and also with Jeep before they become involved. Please advise me as to what steps I should take. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11550561October 18, 2023
ELECTRICAL SYSTEM
The Navigation/heat control/radio and other electronic controls fail to work on the display. This failure disrupts the driver during operation and is a serious safety issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550613October 18, 2023
ENGINE
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the contact noticed that the vehicle was hesitant to move and the accelerator pedal was able to be pushed all the way to the floorboard. No warning light was illuminated The vehicle was taken to a dealer to be diagnosed. The vehicle had been diagnosed by a dealer however, the mechanic was not able to pinpoint the failure. A week later the same problem reoccurred. The contact also stated that when the contact was reversing the vehicle had taken off and crashed into someone else vehicle. The air bag did not deploy. The speed at the time of the crash was unknown. The vehicle did not have to be towed. The service external throttle control warning light was illuminated. A police report was not filled. The driver had gotten injured. There were no other people's injuries. The driver sustained an injury on her right shoulder. The contact had taken medicine for her injury. The manufacturer was made aware of the failure and advised that they would investigate the issue. The failure mileage was approximately 67,000. No VIN Provided.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11550626October 18, 2023
ENGINE
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at 5 MPH, the vehicle independently shut off while pulling out in traffic. The vehicle was able to be restarted after a while. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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