Jeep Grand Cherokee Complaints (2015)

1,369 consumer complaints on file.

#11542402September 3, 2023
ENGINE
The driver's side cylinder head failed and engine oil began leaking down the engine and onto the exhaust pipes. The cylinder head was kept by the dealership and is not available for inspection. My safety was put at risk of a vehicle fire from the fresh oil leaking onto the exhaust manifold and piping. I could smell the burning oil and saw it dipping under my vehicle. The dealer did not say that this was a systemic problem, but it is well documented on the internet that this is a common problem from this model (2015) Jeep Grand Cherokee. The component was not inspected by anyone other than the dealership that determined it had to be replaced. The engine light came on letting me know there was an issue with the engine. I brought the vehicle to the dealership within a few days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542415September 3, 2023
UNKNOWN OR OTHER
Transfer case module… Transmission
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542323September 2, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I have had several incidents where the car was not responding properly such as fob key unlocking car, even with brand new battery, I’d have to unlock car manually but alarm would go off for 10min+ then randomly stop and car would allow me turn it on. Sunroof wouldn’t work properly and get stuck. One night ( about 8/12) car lights turn on and off and power gate lift opens randomly and battery catches fire which is extreme danger. Someone was able to put it out in time. This is a fairly new battery. Car has been in dealership for about 3 weeks now and I have been told that the body control module failed causing non stop current to the battery causing it to explode. I am now being charged $1600~ for repair/ parts.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11541896August 31, 2023
ENGINE
The oil filter housing assembly cracked. I noticed oil leaking yet my oil light would never come on . I took it to be looked at and they had to replace the housing component. I was told that this has been a common problem with vehicles and for me to keep all receipts . If I didn’t pay close attention to my vehicle I could have ruined the engine with the amount of oil that I was loosing. Especially since no warning light was being displayed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541634August 30, 2023
SEATS
Passenger headrest safety feature designed to reduce whiplash in rear collisions deployed without being in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541311August 28, 2023
SEATS
The driver side headrest burst open as I was driving through a residential street and hit me in the back of the head, causing severe pain and fear as I slammed on the brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540955August 26, 2023
FUEL/PROPULSION SYSTEM
As part of the Jeep Recall Z46 my vehicle is currently dead and sitting at the dealership. Dealership quoted over $15k to replace the entire fuel system. They said I can pay out of pocket to replace the entire fuel system however to claim under the recall they don’t have a remedy nor any new parts to replace the failed component along with replacing the rest of the fuel system from the metal contamination. Service advisor provided a corporate Chrysler contact number to escalate to a Chrysler case manager. After creating the case order I was told the case manager would be contacting me within 24 hours. So far it’s been about 5 days and attempting to call I get sent to a voicemail box that’s full.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540484August 24, 2023
FUEL/PROPULSION SYSTEM
Jeep has no fix for this recall it’s been 15 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540190August 22, 2023
SEATS
The headrest on the passenger side seat deployed without any warning or a collision (AHR system). This vehicle has never been in a collision. It is available for inspection. My daughter was sitting in the passenger seat when it was deployed causing it to hit her in the head with a good amount of force. It has not yet been brought to a dealership as it just occurred. There were no warnings or messages prior to it deploying. I am concerned the driver side will deploy as i’m driving and the safety of passengers in the vehicle.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11539512August 19, 2023
SEAT BELTS
The drivers side seatbelt was not retracting correctly. We we’re taking a road trip on 95 and as a passenger I notice my seatbelt was very loose on me. When we stopped to get out, the seatbelt literally fell out the car door. We need to drive about 150 miles back home tomorrow and we are scared to death of being thrown through the windshield if there is a sudden braking or accident. I call the closest Jeep service center and they said there was no recall for the seatbelt not retracting. However, I found this in a google search: Front Outboard Seat Belts May Not Retract Properly - X90 Warranty Extension Date: 4/15/2021 Models: • 2014-2015 Grand Cherokee Laredo • 2014-2015 Grand Cherokee Limited • 2014-2015 Grand Cherokee Overland • 2014-2015 Grand Cherokee SRT • 2014-2015 Grand Cherokee Summit Summary: Customers may comment on one or more of the following: The front driver and or passenger seat belts may not retract properly; A front seat belt D-ring plastic is cracked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539476August 18, 2023
SEATS
I’m driving down the road when suddenly, the passenger side active headrest deployed. There was no accident, but the safety device deployed without warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539016August 16, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Car does not accelerate on a hill readily. Difficult to get it to move as necessary at times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539032August 16, 2023
SEATS
Active head restraint on passenger side deployed automatically. Plastic inside appears to be broken
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538087August 12, 2023
FUEL/PROPULSION SYSTEM, ENGINE
FCA has had an open recall (Z46/NHTSA 22V-406) for over 14 months. They are unable to provide necessary parts and as such potentially unsafe vehicles must be driven by owner and these vehicles are unable to be traded/sold due to open safety recall. FCS Recall Assistance and Chrysler Group Customer Care for Jeep have been contacted with no resolution and no anticipated date for resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538162August 12, 2023
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
I had a warning code of service electronic throttle. It then started to regenerate and we took it to Lithia Jeep to fix EGR recall. They needed to replace engine intake because it caught fire. Several months later the car broke down while driving, sputtering, knocking, squealing. Upon inspection, metal flakes found in oil. Suspected HPFP sucked into engine causing havoc. The HPFP is an open recall but no available replacement parts. I'm currently out of a vehicle. I've contacted Jeep but haven't heard a reply
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537004August 7, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536580August 4, 2023
ELECTRICAL SYSTEM
USB 12V connector caught fire and melted the panel while car was off Yes it is available for inspection upon request If it would have happened while driving it would’ve put all passengers at risk It has not been confirmed by a dealer It hasn’t been inspected by mfg. insurance or police. There were no warning lamps, symptoms or msg. prior to the failure this happened 7/31/2023 I was unloading my groceries from the back when I came back out to get more bags, I noticed that the cabin was full of smoke. I’m trying to get an estimate to replace it so I can file a claim with my insurance company.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11536265August 3, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact received a recall notification of the NHTSA Campaign Number: 22V406000 (Fuel System, Diesel); however, the parts to do the recall repair were not yet available. The contact stated that while attempting to start the vehicle on several occasions, the vehicle would only start at second attempt. Additionally, the contact stated that while driving at various speeds, the vehicle decelerated and failed to exceed 50 MPH. The throttle control warning light, the high fuel pressure warning light, and the check engine warning light were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the high-pressure fuel pump (HPFP) had failed and needed to be replaced; however, the parts were not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that parts were not available for the recall repair. No further assistance was provided. The failure mileage was approximately 89,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536010August 2, 2023
ELECTRICAL SYSTEM
Blinker switch will not go back after making Right hand turns
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535918August 1, 2023
SEATS
Driving and drivers headrest deployed for not reason. No collision, no nothing and just one headrest. There is no easy way to push it back down. It is clearly a malfunction. From what information I’m gathering this is something known to happen but no recall or safety warning is issued. This is very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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