Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11558295December 4, 2023
POWER TRAIN, VEHICLE SPEED CONTROL
It is easy, when driving in automatic mode, to accidently touch one of the paddle shifters. In doing so, the automatic transmission disengages, and the transmission suddenly switches to control by the paddle shifters. If the driver is unaware of this, the vehicle can lose motive power if the gear then in effect is no longer fitting for the vehicles speed and the engine's RPM. I recently took the vehicle in for service of this issue because my wife had experienced this while driving on Interstate 95, in Maryland. The vehicle stopped responding to the accelerator, so she pulled onto the shoulder, put the vehicle in park and turned it off. When she turned it back on, it was back in automatic mode, and she was able to resume driving. The technician and service manager advised that when this occurs, the vehicle can be returned to automatic mode by pulling the right paddle forward. That information does not appear in the vehicle manual, or on the Jeep website. The technician and service manager also advised that there is no way to disable the paddles to prevent the problem from repeating, Other drivers have experienced this. See [XXX] . I believe it is a serious safety problem. To that point, there is a pending safety recall -- NHTSA 23V- 412 (copy attached) -- that addresses loss of motive power for another reason. Here is the description in the recall notice: The transmission control module and the hybrid control processor on your vehicle [1] may experience loss of communication caused by diagnostic reactions to faults resulting in an engine shut down condition. Engine shut down may result in an unexpected loss of motive power while driving, which can cause a vehicle crash without prior warning. The sudden enabling of the paddle shifter and resulting loss of motive power is also a safety issue that needs prompt attention. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557802December 1, 2023
SEATS
Out of nowhere the headrest "exploded" with force while I was driving and it was like a punch to the back of my head. I am nauseous and have a headache hours later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558020December 1, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
My car has had recall for over 2 years I’ve contacted multiple dealers to get it replaced no one has gotten to me and my car has been stalling while driving my most recent problem was I was driving on the highway and my car decided to stall and a 18 wheeler was coming behind me and it almost lead I to a wreck that could have cost me my life also my check engine light has come on a thousand times and every problem that it shows on the scan tool I get fixed which lead to me getting 5 tune ups last year and 2 this year because the code shows I need a tune up but it’s something deeper than what is being showed I paid 12k for my vehicle and I have spent double that in price trying to get it fix
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557999December 1, 2023
VEHICLE SPEED CONTROL
I rented a 2023 Jeep Grand Cherokee at our local airport (Monterey, California) and drove it to Los Angeles and back for a total of about 700 miles over four days. I am an experienced driver and have been working on cars all my adult life. On several occasions, I attempted to the use the cruise control function to set a fixed speed for my journey. In doing so, I would first turn cruise control ON, accelerate to the desired speed, then MOMENTARILY press the SET button, at which point the vehicle would 'remember' my current speed and maintain this speed indefinitely. Nothing unusual about this, and it's how I've used cruise control in multiple cars over the years. Now, as in a lot of cruise control systems, one may use the SET button to cause the vehicle to accelerate, instead of pressing on the gas pedal. This is also a common way of doing things. One holds down the SET button, the vehicle increases speed, and once the vehicle gets to the desired speed, one releases the button and the current speed is maintained. But not in this Jeep Grand Cherokee. Instead, I found that if I pressed and held down the SET button for a few seconds that the vehicle would CONTINUE TO ACCELERATE long after I had released the SET button. For example: Traveling at 75 mph, I held the SET button for two or three seconds and released it. The vehicle began to accelerate at about two seconds, but continued accelerating for a period of twenty seconds, until I finally stepped on the brake, at which time the vehicle had reached 91 mph. In my run to LA and back, I tested the system several times. In the above example, I used my cell phone to make a video recording of the event. I'm glad to share this with NHTSA staff. My general belief is that this is not a one-off defect. It is the way the system is designed to behave, and it's unsafe. There are a few comments on the web pertaining to 2021 & 2022 Jeep products that support what I have said here.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557707November 30, 2023
ELECTRICAL SYSTEM
I was just driving down the freeway and out of nowhere. My jeep started calling and hanging up and recalling everybody in my frequently called list. I tried turning off the screen, but it turned itself back on and started doing it again. Everybody who I just called over and over unintentionally. We’re trying to call me back, but it would hang up on them. It was as if a ghost was in my screen. I have not had this looked at by the dealership, but upon researching the issue it appears this is a common problem in the 2018 jeep grand Cherokee. My hands are still shaking from the incident as it was extremely unsafe and distracting. It all startled me so bad I almost drove off the road. It would’ve been one thing if I could’ve just turned it off, but the fact that I kept turning itself back on, is very disconcerting. I tried turning white screen. It was on to the radio, and then it kept changing stations on its own rapidly and repeatedly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557718November 30, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that there was a fuel odor coming into the cabin of the vehicle while driving at various speeds. The contact stated that while attempting to accelerate uphill, the accelerator pedal had to be depressed to the floor for the vehicle to respond as needed. The contact stated that while driving at various speeds, the vehicle drove as if the brake pedal was being depressed. The contact stated that the fuel odor was evident only while the vehicle was in the E-Save Mode. There were no warning lights illuminated. The vehicle had been taken to the dealer however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557481November 29, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The manufacturer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557531November 29, 2023
UNKNOWN OR OTHER
Within 48 hours, I experienced two issues: First, we were driving on the highway at a speed of 75 mph when suddenly the front driver's side tire pressure indicator began to ramp up and eventually topped out at 86. We stopped to check the tire pressure at a gas station, and it was really 41. We got back on the highway and the pressure gauge continued to decrease / increase with no rhyme or reason. It eventually went back to the correct pressure. A few days later, we were driving on the highway at 75 mph with the navigation set for an address that was about 60 minutes away. Quite randomly, the navigation voice came on and said "re-route" and wanted us to take a right turn (there was no way to turn or anywhere we could go). Bizarre! It seems like the car's circuitry/sensors are failing. It's alarming.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557552November 29, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
My Jeep is a 2020, and I recently bought it last June as a certified preowned vehicle from a Jeep dealership. I was having electrical and fuse problems when my moon roof on the vehicle stopped working. Recently driving home at night, I lost all lights on the vehicle. Headlight, high beams, brake lights and turn signals, the lights do not work on the vehicle and I was driving in the complete dark. My gas tank also was having issues and it does not allow me to fill the tank because it thinks it is always “full” even though it is not. I brought the vehicle to the dealership and they stayed I have a completely fried computer system as well as the vent tube on my gas tank is “clogged” and the entire gas tank needs to be replaced. I have owned the car for less than a year and a half, it is only three years old and the warranty JUST expired. There is no way a vehicle with only 32,000 miles has a completely failed computer system along with needs a full gas tank replacement. They are stating to fix the safety issue it is $2700. The manufacturer is taking zero responsibility. Roughly 6 months before I took it to them because I was having fuse issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557538November 29, 2023
SERVICE BRAKES, ENGINE
My vehicle was stopped for several minutes on an upgrade, with stopped cars in front of me due to a traffic jam. I needed to keep pressure on the brake, lest my car roll backwards. After about three minutes, brake pedal lost pressure and my foot went to floor. The engine then went into gear and my car rammed car in front. Engine stalled on impact and was hard to restart. Vehicle currently at Jeep dealer awaiting inspection from Stellantis tech team. This situation reported to their customer care center. No warning lights appeared on dash prior to crash. Indeed, this could have been a more serious accident. I will never trust this vehicle again, and intend to take steps to exit my lease.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11557425November 29, 2023
SUSPENSION
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V413000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557254November 28, 2023
ENGINE
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that after a visual inspection of the vehicle, he observed an excessive amount of oil leaking from an unknown location. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the engine mount insulator. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 74,000. The contact found an oil leak underneath of the vehicle. The contact took the vehicle to the dealer and they replaced the engine mount insulator.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557248November 28, 2023
POWER TRAIN
Driveshaft became loose while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556930November 27, 2023
STEERING
ISSUE: While in a left hand turn the steering wheel will stick and not return on it's own! My vehicle began having the following issue randomly in July of 2023 while in a gradual left turn onto the entrance ramp of the interstate. The steering wheel did not return on it's own and felt stuck. I had to give the steering wheel a slight tug to recover control. As of November 2023 the issue has become more evident in left hand turns! I initially looked for recall issues on the Jeep recall but non avail. The other day while on a short trip, the vehicle began to act squirrely while in lefthand curves and while making lefthand turns more frequently. I began researching the internet and quickly became aware that this seems to be an issue with this particular make, model and year. Upon further reading on different forums and finally the NHTSA page, I looks like dealers have pin pointed the cause to the failure of the rack and pinion assembly failure. On November 27th I contacted my local dealership for service. Initially I was told that there were no recalls reported on the vehcle. I then proceeded to explain the issues in detail and my research with the results on The NHTSA site. A service appointment has been made and I was asked to bring all supported documentation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556953November 27, 2023
UNKNOWN OR OTHER
Uconnect screen started to delaminate causing phantom touches. Poses a danger and safety risk to driver and passengers. “screen off” button does not work since it’s registering touch. This also causes inability to control safety features.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557000November 27, 2023
SEATS
passenger front headrest basically seemed to explode for no reason. Like a jack in the box. Like it sprung forward. Now you can see the insides and broken plastic pieces inside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556886November 26, 2023
ENGINE
Catastrophic engine failure. Engine stalled while driving and over heated. Smoke came from engine. Spitzer CDJR Homestead confirmed the engine failure with their findings "a profuse amount of metal particles in oil filter bowl and throughout oil filter." Warning lamps indication: Check engine light, low oil pressure warning light, throttle selector valve requires servicing. Unable to turn on engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556698November 24, 2023
ELECTRICAL SYSTEM, SUSPENSION
Has been having issues with the hydralyft suspension. There has been a leak in both front air suspension fittings that connect to the air lines that supply air to both of the front air bag suspension suspension shocks. Replaced both of those out of pocket. My main reason for contacting you guys today is because I've searched my vin number & after further research I've found out that my 2014 jeep grand Cherokee overland w/the 5.7Litet hemi engine has started to give me some issues the other day with the battery dying while I was driving it home. The very next day i walked outside because I was about to head to work. So I cranked my SUV up noticed the battery light on the dash was back on again but then I seen a little bit of smoke coming out from underneath my hood so I shut my truck off opened the hood & seen it was coming from my alternator. I even got a video of when I opened the hood that morning when I seen the smoke, & when Iooked under the hood the copper wound wrapped diodes inside the alternator were glowing red hot the color of lava. All I smelled was burning copper so it was on the verge of the metal being so hot it melted, like they were just pulled out of a metal furnace. My vin number should be in this request I can provide it if not. I can also provide pics & video of suv & alternator. I pulled the alternator off earlier myself because I've been out of transportation for the past week. So I'm going to get it testing here ina bit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556557November 23, 2023
FUEL/PROPULSION SYSTEM
My issue is with the Manufacture Recall #Z46, NHTSA Recall # 22V-406. This recall has been open since Jun 9, 2022 and involves the Fuel Pump (HPFP) failure. I have taken the vehicle to my local dealer and they advised there still is no remedy available to correct this recall. The vehicle I purchased used, had several open service tickets related to emissions which have been corrected and covered but this safety recall seems to be ignored by the manufacturer and could in fact cause a accident if it fails. The recall covers more than my vehicle and for the sake of my family and I would like it repaired before something happens. I feel the manufacturer has let this issue drop in hopes it will go away. I would like the NHTSA to follow-up on this recall and require them to fix the issue. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556488November 22, 2023
ELECTRICAL SYSTEM
The monitor/screen is delaminating. This is causing the screen to go haywire. It asks me if I want to adjust my clock setting every couple seconds which makes using the screen for anything else impossible; at times I can't adjust my heat, use the navigation system, etc. This is a known issue per numerous Jeep forums I've visited where hundreds of people are having the same issue with a defective screen on the 2018 Jeep Grand Cherokees, but Jeep still hasn't done a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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