Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#747880July 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
I COMPLAINED TO THE DEALER THAT THE CAR POPED OUT OF PARK INTO REVERSE. THEY ASSURED ME THAT THIS HAD NEVER HAPPENED, SO I JUST THOUGHT I MIGHT NOT HAVE ENGAGED THE CAR FULLY IN PARK. I HAD BACKED UP TO A CUSTOMER'S LOADING DOCK, PUT THE CAR IN PARK. OPEN
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#747885July 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
JUMPED INTO REVERSE FROM PARK CAUSING ACCIDENT. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#747887July 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
THE JEEP WAS REVERSED UP A DRIVEWAY AND PLACED IN PARK. THE DRIVER GOT OUT OF THE VEHICLE, THEN ABOUT 20 SECONDS LATER, THE JEEP JUMPED INTO REVERSE AND DROVE ACROSS THE STREET AND WAS STOPPED BY A DITCH. THE HAND BRAKE WAS NOT ACTIVATED. I DID NOT REPORT IT AT THE TIME BECAUSE I THOUGHT IT MUST HAVE BEEN A DRIVER ERROR, BUT I SAW THE SAFETY REPORT ON CNN (7/4/01) AND REALIZED THAT THE INCIDENT WAS DUE TO A DEFECT. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#747889July 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
THIS VEHICLE HAS JUMPED OUT OF GEAR ON TWO OCCASIONS AND WAS REPORTED TO DEALERSHIP AND THEY WOULD NOT LOOK AT VEHICLE. I WAS TOLD THAT I SHOULD CALL CRYSLER INSTEAD AND I EXPLAINED THAT I HAD BEEN SEVERELY INJURED FROM THIS. I WAS STILL TOLD THEY COULD NOT DO ANYTHING I STILL HAVE MEDICALS FOR WHICH I AM STILL UNDER A DOCTORS CARE RESULTING FROM THE INJURY OF THE AUTO. THIS AUTO HAS JUMPED OUT OF GEAR ON TWO OCCASIONS AND RAN OVER ME CAUSING INJURIES. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#747892July 5, 2001
VEHICLE SPEED CONTROL
HAD A TERRIBLE ACCIDENT BACK IN 1993 SUDDEN ACCELERATION, I WAS INJURED I HAD SURGERY ON BOTH MY HANDS DUE TO THIS ACCIDENT, IT WAS THE MOST HORRIBLE EXPERIENCE I EVER HAD. I HAVE BEEN HOPING THAT THIS PROBLEM WOULD BE CORRECTED BEFORE PEOPLE ARE KILLED BECAUSE OF A TERRIBLE DEFECT IN THESE JEEPS. PLEASE CONTACT ME I READ THAT THE FEDERAL GOVERNMENT IS FINALLY CHECKING THIS PROBLEM OUT ITS ABOUT TIME. PLEASE FIND THIS PROBLEM I STILL HAVE NIGHTMARES ABOUT WHAT HAPPENED TO ME THAT DAY. I ONLY HAD THE JEEP NOT EVEN 24 HOURS WHEN IT TOOK OFF ON ME IN A PARKING LOT I CLIMBED ON TOP OF A PARK CAR AND TOOK OFF GOING WEST IN THE EAST BOUND TRAFFIC WITH A CAR UNDER ME YOU JUST CAN'T IMAGINE. THEN ALL I HEARD WAS THE ENGINE THRUSTING GOING FASTER AND FASTER LET ME TELL YOU THOSE JEEPS ARE VERY POWERFUL YOU JUST CAN'T IMAGINE. I WAS ALL OVER THE ROAD STRAIGHT UP IN THE AIR WITH A CAR UNDERNEATH ME/ FINALLY THE CAR UNDER MY JEEP CAME LOSE AND SLAMPED INTO A STORE WINDOW AND ALMOST KILLED THE GIRL AT THE FRONT DESK THANK GOD IT JUST MISSED HER THERE WAS ABOUT $90,000 DOLLARS TO THIS OFFICE AND REPLACING THE CAR THAT I SMASHED AND THE DAMAGE TO MY JEEP. PLEASE GET IN TOUCH WITH ME I HAVE PICTURES AND I MADE THE FRONT PAGE OF THE NEWSPAPER. NO ONE WATCHING COULD BELIEVE WHAT WAS FLYING DOWN THE STREET. THE WAS A COP ACROSS THE STREET IN A RESTAURANT IN SAID IN THE NEWSPAPER IN COULD NOT BELIEVE HE'S EYES WHAT HE WAS SEEING. A JEEP WITH A CAR UNDER IT GOING WEST IN THE EAST BOUND TRAFFIC AT LUNCH TIME WHEN IT WAS VERY BUSY THE ROADS. I ALSO HAVE WITTNESS. I HOPE SOME DAY THERE WILL BE A CLASS ACTION LAWSUIT AND I HOPE THAT YOU FIND OUT VERY SOON WHAT THE PROBLEM IS. THE DEALERSHIP TOOK THE JEEP BACK THAT DAY AND I REFUSED TO KEEP IT SO THEY GAVE ME ANOTHER JEEP I DIDN'T WANT THAT ONE EITHER BECAUSE I WAS SO AFRAID OF THIS PROBLEM HAPPENING AGAIN BUT THE DEALERSHIP GARY FRONRATH REFUSED TO GIVE ME BACK MY CAR THEY SAID IS WAS SOLD ALREADY, WHICH WAS IMPOSSIBLE. CALL ,ME {
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#747893July 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
MY JEEP POPPED OUT OF PARK WITH ENGINE RUNNING AND REVERSED INTO STREET, THROUGH THE NEIGHBOR'S YARD, BEFORE FINALLY COASTING TO A SLOW ENOUGH SPEED REVERSING UP A HILL THAT I COULD JUMP IN AND STOP IT. I WAS INJURED TRYING TO CATCH UP TO THE VEHICLE AND OPEN THE DOOR TO GET IN JUST AS IT STARTED ROLLING BACKWARD. DAMAGE WAS TO THE NEIGHBOR'S YARD.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#747904July 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
WHEN I PARKED TO WATCH A FIREWORKS DISPLAY THE LEVER SLIPPED BACK INTO REVERSE. MY WIFE YELLED OUT TO ME AND I WAS ABLE TO GET MY FOOT BACK ON THE BRAKE BEFORE HITTING A LADY AND YOUNG CHILD WHO HAD WALKED BEHIND THE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747905July 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
THE CAR JUMPED FROM PARK TO REVERSE. DRIVER OF THE VEHICLE SUFFERED INJURIES AND HAS MEDICALS BILLS OF ABOUT $60,000. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#747912July 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
OVER A PERIOD OF SEVERAL WEEKS, THE TRANSMISSION BEHAVED ERRATICALLTY, OFTEN SHIFTING OUT OF GEAR INTO NEUTRAL OR FROM NEUTRAL INTO DRIVE. THESE SHIFTS WOULD OCCUR WHEN THE ENGINE WAS RUNNING BUT WITH NO ONE TOUCHING THE GEAR SHIFT LEVER. MOST OFTEN, THIS OCCURRED AT STOP SIGNS OR LIGHTS. THEN, ON JUNE 20, THE TRANSMISSION SHIFTED INTO LOW GEAR ON ITS OWN AND REMAINED LOCKED THERE. FORTUNATELY, NO ACCIDENTS OR INJURIES HAVE OCCURRED. HOWEVER, SINCE TAKING THE VEHICLE IN FOR TRANSMISSION REPAIR OR REPLACEMENT, THE DEALER SEEMS UNABLE TO FIX THE VEHICLE AND HAS NOT BEEN ABLE TO RETURN IT TO ME. THIS SUGGESTS A SUBSTANTIAL AND POTENTIALLY INHERENT TRANSMISSION PROBLEM WITH SERIOUS SAFETY IMPLICATIONS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747917July 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
I AM TRYING TO GET MORE DETAILS ON MEDIA REPORTS OF A FEDERAL INVESTIGATION NOW GOING ON REGARDING JEEP CHEROKEES FROM 1995 THROUGH 1999 MODELS REGARDING DEFECT IN SHIFTING MECHANISM FROM PARK TO REVERSE. MY CAR HAS AN ERRATIC,ROUGH AND NOISY SHIFT FROM PARK TO REVERSE. I FEEL THERE IS SOME PROBLEM. SO FAR I CANT GET ANYONE TO TALK ABOUT IT. HOW ABOUT SOME HELP???*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747918July 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
I PULLED OVER TO THE SIDE OF THE ROAD, PUT THE VEHICLE INTO "PARK" AND PROCEEDED TO STEP FROM THE VEHICLE. AS I EMERGED FROM THE VEHICLE IT SLIPPED INTO REVERSE. THE OPEN DOOR KNOCKED ME DOWN, UNDER THE VEHICLE. AS I FELL I GRABBED THE SIDE OF THE MOVING VEHICLE AND WAS DRAGGED BACKWARDS AS THE CAR MOVED IN REVERSE. BY SCRAMBLING AS THE TIRE HIT MY LEFT SIDE I WAS ABLE TO GET MOST OF ME OUT FROM UNDER THE VEHICLE, EVERYTHING EXCEPT MY RIGHT FOOT. THE LEFT FRONT TIRE RAN UP ON MY FOOT AND WAS STOPPED BY MY LEG. I WAS NOW PINNED UNDER THE TIRE IN A SITTING POSITION. I THEN REACHED INTO THE CAR AND PUT THE VEHICLE INTO "PARK" AGAIN TO KEEP IT FROM RUNNING ME OVER ANY FURTHER. SINCE I WAS ALONE ON A DARK ROAD I KNEW I HAD TO GET THE TIRE OFF MY FOOT SO I PUT IT INTO "DRIVE" BY REACHING IN WITH MY OTHER HAND AND HOLDING THE BRAKE. I SCRAMBLED OUT FROM UNDER THE VEHICLE AS IT RAN OFF INTO A DITCH. I SUSTAINED A BROKEN LEG AND TORN LIGAMENTS. I HAD TO UNDERGO SURGERY TO REPAIR THE TORN LIGAMENT, WEAR A CAST FOR THE BROKEN LEG AND UNDERGO REHABILITATION. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#747922July 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
VEHICLE WAS PLACED IN PARK WITH MOTOR RUNNING. DRIVER EXITED AUTOMOBILE TO PICK UP MAIL. DRIVER NOTICED THAT VEHICLE WAS MOVING BACKWARDS AND ATTEMPTED TO REENTER VEHICLE TO STOP IT. DRIVER KNOCKED DOWN BY DOOR AND VEHICLE ROLLED OVER BOTH LEGS CAUSING AN OFFSET FRACTURE IN RIGHT FIBIA AND TRAUMA TO LEFT FOOT. THERE IS A POLICE REPORT NUMBER 797566. CHRYSLER SENT OUT AN INSPECTOR, THEN SENT A LETTER DISCLAIMING ANY RESPONSIBILITY. FURTHER CHRYSLER REFUSED TO SUPPLY A COPY OF INSPECTORS REPORT. DRIVER REQUIRED SURGERY WITH IMPLANTATION OF ROD AND SCREWS. LEG STILL NOT TOTALLY HEALED. HOSPITAL BILLS TOTALLED OVER $10,000. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#747927July 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
MY WIFE WAS GOING TO WORK ON 08/14/00. SHE WARMED THE JEEP UP, DROVE UP TO THE PORCH, LEFT THE ENGINE RUNNING AND PLACED THE JEEP IN PARK. WHILE INSIDE THE HOUSE, SHE NOTICED THE JEEP SUDDENLY LURCHED AND STARTED MOVING BACKWARDS( THIS WAS ON A NONPAVED FLAT SURFACE). . SHE RAN OUT THE HOUSE TO TRY AND STOP IT, BUT TOO LATE. LUCKILY, IT DROVE THROUGH MY PUMP HOUSE IN THE BACK YARD. THE WHEELS ROLLED OVER A 4" HIGH CEMENT BASE WHICH LODGED THE WHEELS TO A STOP.. IT HAD SHOVED OUT THE DOOR AND SIDE OF A 10' X 10 ' SHED COVERING MY WATER PUMP. IT PUT A DENT IN MY REAR HATCH DOOR TOP AND BUSTED THE REAR LEFT TURN SIGNAL. I DID NOT REPORT IT TO POLICE BECAUSE IT WAS IN MY YARD AND IT DID NOT DAWN ON ME THE TRANSMISSION MAY HAVE JUMPED OUT OF PARK. HOWEVER, ON APPROXIMATELY APRIL 12,2001 I HAD PLACED IT IN PARK , WITH THE ENGINE RUNNING, WHEN SUDDENLY IT JUMPED IN REVERSE WITH ME STILL SITTING IN THE SEAT. I IMMEDIATELY BRAKED AND AGAIN PLACED THE SHIFTER INTO PARK. NOTHING HAPPENED AGAIN, SO I JUST SHRUGGED IT OFF AS ONE OF THOSE THINGS. BUT THE OTHER DAY I WAS TALKING WITH ANOTHER JEEP OWNER WHO HAD THE SAME THING HAPPEN. SO, I WOULD LIKE TO REPORT THIS INCIDENT IN CASE OTHERS HAVE HAD THE SAME PROBLEM. I DO NOT LEAVE MY JEEP RUNNING IN PARK AT ANY TIME NOW, I DO NOT TRUST IT. PLUS, WITH THE WARRANTY RUNOUT, I FIQURED NOTHING WOULD BE DONE ABOUT IT ANYWAY AND I WOULD JUST GO THROUGH A LOT OF EXPENSE CHECKING IT FOR NOTHING. BUT, I DO BELIEVE THERE IS SOME KIND OF INTERMITTENT PROBLEM WITH THESE TRANSMISSIONS.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#747928July 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
IN 1998 WITHIN 30 DAYS OF PURCHASING TH EJEEP, I PARKED IN THE DRIVEWAY OF MY HOME TO PICK UP THE MAIL,. I PUT THE JEEP INTO PARK. THE GEAR JUMPED INTO REVERSE AFTER I GOT OUT OF TH EJEEP AND IT STARTED TO DRIVE IN REVERSE. I GRABED THE OPEN DOOR BUT IT WAS GOING SO FAST IT KNOCKED ME OVER AND THE TIRES ROLLED OVER MY LEG. THE JEEP PROCEEDED TO DRIVE IN REVERSE, ACROSS THE STREET -ONTO A NEIGHBORS LAWN AND BACKED INTO A TREE. SOMEONE HAD TO PUT THE JEEP INTO PARK, AGAIN AND SHUT THE CAR OFF. I WAS TAKEN TO THE HOSPITAL BY AMBLANCE WHERE I HAD A SERIES OF OPERATIONS ON MY LEG. THE DEALER AND THE MANUFACTURER CLAIMED THAT I MUST HAVE PUT THE JEEP INTO REVERSE INSTEAD OF PARK. I HAD THE JEEP REPAIRED AND STILL HAVE IT.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#747937July 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
IN RESPONSE TO RECENT REPORTS ABOUT 1997 GRAND CHEROKEE TRANSMISSIONS GOING INTO REVERSE WITHOUT SELECTING REVERSE--MY JEEP'S TRANSMISSION SEALS DETERIORATED EARLY WITH PIECES OF THE SEALS FOUND IN THE GEAR FLUID; COULD CAUSE BLOCKAGE OF SCAVANGER SYSTEM OR INTERFERENCE WITH GEARS THEMSELVES--POSSIBLE CAUSE OR EXPLANATION; CONTACTED JEEP AND LOCAL DEALERSHIP--THEY DENIED EVERYTHING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747925July 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
I PUT MY JEEP IN PARK, AND RAN TO A MAILBOX. WHEN I TURNED AROUND, I SAW THAT MY JEEP WAS DRIVING IN REVERSE. ORIGINALLY, I THOUGHT THAT MAYBE I SOMEHOW OR OTHER LEFT IN REVERSE AND JUMPED OUT OF THE CAR, BUT I KNOW THAT I DIDN'T DO THAT. NO ONE WOULD BELIVE ME THEN. HOWEVER, I'VE JUST LEARNED THAT SIMILAR INCIDENTS HAVE HAPPENED TO OTHER PEOPLE. I JUST WANT TO LET U KNOW THAT IT HAPPENED TO ME TOO.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#747929July 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
I STOPPED TO PICK MY MAIL UP FROM THE STND OF MAIL BOXES AT MY CONDO. I PUT THE JEEP IN PARK, LEFT THE DOOR OPEN AND WALKED AROUND THE FRONT, GOT OUT MY KEY, GOT MY MAIL OUT, POSTED A LETTER AND WAS GOING BACK TO THE JEEP, WHEN IT TOOK OFF. I SEEN THE OPEN DRIVERS DOOR HOOK ON THE POSTED SPEED SIGN, VEER OFF AND HEAD ACCROSS THE DRIVEWAY TO A STAND OF TALL FIR TREES. IT HIT ONE OF THE TREES AND BOUNCED OFF. I REACHED THE VEHICLE AT THAT POINT AND JUMPED IN AND TURNED OFF THE ENGINE. I KNOW I HAD THE VEHICLE IN PARK, BECAUSE OF THE LENGHT OF TIME THIS ALL TOOK BEFORE IT MOVED. I DID NOT REPORT TO THE POLICE, IT WAS ON PRIVATE PROPERTY, AND I HAS THE SIGN REPLACED. THE TREE WAS NOT DAMAGED. MY JEEP HAD THE DOOR BUSTED UP AND THE BACK BUMPER AND TAILGATE WERE ALSO DAMAGED. I REPORTED TO MY INSURANCE COMPANY. THEY HAVE THE SAME REPORT. IT WAS SCARY AND IT COULD HAVE BEEN A LOT WORSE.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#891971July 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
VEHICLE JUMPED FROM PARK INTO REVERSE WHILE CONSUMER WAS IN A STORE, CAUSING VEHICLE TO ROLL ACROSS THE PARKING LOT UNCONTROLLED. *AK THE VEHICLE WAS ON A LEVEL SURFACE AND MOTOR WAS RUNNING. *YH
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#891976July 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
TRANSMISSION JUMPED INTO REVERSE FROM PARK WHEN BRAKES WERE APPLIED. VEHICLE TRAVELED APPROXIMATELY 20 FEET BEFORE CONSUMER WAS ABLE TO STOP VEHICLE. DEALERSHIP HAS NOT EXAMINED VEHICLE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891980July 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
WHILE IN PARK AND IDLING VEHICLE JUMPED INTO REVERSE AND TRAVELED ONTO A BUSY ROADWAY. CONSUMER EXPERIENCED CUTS, SCRAPES, AND AN UNKNOWN KNEE INJURY WHILE JUMPING INTO VEHICLE TO APPLY THE BRAKES. VEHICLE CRASHED INTO A POLE . *SLC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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