Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#748101July 8, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
LETTER SENT TO DEALER AND MANUFACTURER AFTER SECOND REPAIR COMPLETED INDICATING MY CONCERN ABOUT HAVING TWO FRONT BRAKE WARP PROBLEMS IN LESS THAN 18000 MILES. I INDICATED I WAS GOING TO SUBMIT A LETTER OF CONCERN TO NHTSA. CURRENTLY HAVE A GOOD CUSTOMER RELATIONSHIP WITH THE DEALER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748016July 7, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
I EXPERIENCED A ROLLAWAY INCIDENT WITH MY JEEP IN NOVEMBER OF 2000. I PUT THE VEHICLE IN "PARK" POSITION AND GOT OUT TO GO INTO THE LOCAL DOUGHNUT STORE. I WALKED BEHIND THE VEHICLE AND IT WAS STILL IN PARK. AFTER WALKING AWAY, THE JEEP ROLLED INTO ANOTHER PARKED CAR (A 2000 BUICK REGAL) CAUSING LOTS OF DAMAGE TO IT. THE ACCIDENT COST ME $500 FOR THE DEDUCTIBLE PLUS, SINCE THE INSURANCE COMPANY SAID THE ACCIDENT WAS 51% MY FAULT, MY AUTO INSURANCE WENT UP BY $300 THIS YEAR! I WOULD HAVE REPORTED THIS INCIDENT EARLIER BUT I WAS NOT AWARE OF THIS HOTLINE UNTIL A FEW DAYS AGO. THANK YOU.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#748024July 7, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
I HAVE EXPERIENCED TWO INCIDENTS IN THE PAST THREE MONTHS INVOLVING MY PLACING THE VEHICLE INTO "PARK" AND HAVING THE VEHICLE MOVE IN REVERSE WHILE IDLING. THERE IS ALSO A FREQUENT LOCKING OF THE SHIFT MECHANISM AFTER SITTING FOR PERIODS. THE SHIFTER BECOMES LOCKED IN THE "PARK" POSITION AND I MUST USE FORCE TO REMOVE THE SHIFTER FROM THE "PARK" POSITION. THIS PRODUCES THE SOUND OF BREAKING PLASTIC ALTHOUGH I NOTICE NO OTHER ADVERSE AFFECTS TO THE SHIFTING. I HAD THOUGHT ON BOTH OCCASSIONS WHEN THE CAR WENT INTO REVERSE ON ITS OWN THAT I HAD MERELY MISPLACED THE SHIFTER, BUT NOW I THINK NOT. PLEASE KEEP ME INFORMED AS TO ANY POSSIBLE MANUFACTURER ADJUSTMENT OR RECALL OF THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748033July 7, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
MY JEEP WAS PARK IN THE IDLE MODE IN FRONT OF MY HOME AND JUMP BACK IN REVERSE AND HIT A TREE ACROSS THE STREET. A CHILD WAS WALKING NEARBY WHICH COULD HAVE VERY WELL RAN OVER THIS CHILD OR SOMEONE ELSE WALKING NEARBY. THIS INCIDENT HAS OCCURED THREE TIMES AFTER THAT WHEN THE CAR WAS IDLEING IN THE PARK MODE AND HAS JUMPED BACK INTO REVERSE. I NEVER GET OUT OF THE VEHICLE WITHOUT HAVING MY EMERGENCY BRAKE ON. I DON'T TRUST THIS VEHICLE.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#748035July 7, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
WHILE WARMING UP JEEP IN GARAGE ON FLAT SURFACE I PROCEDED TO EXIT VEHICLE TO RETURN TO THE HOUSE, UPON CLOSING THE DOOR THE JEEP BEGAN TO ROLL BACKWARDS I ATTEMPTED TO OPEN THE DOOR AND RETURN TO THE VEHICLE I WAS UNABLE TO ENTER THE VEHICLE DRUG ME OUT THE GARAGE THE FRONT DRIVER'S DOOR WAS BENT FORWARD TO THE BUMPER BY THE SIDE OF THE GARAGE I WAS SQUISHED BETWEEN THE SIDE OF THE GARAGE AND THE JEEP. UPON LEAQVING THE GARAGE I CONTINUED TO ATTEMPT TO STOP THE VEHICLE BY PRESSING THE BRAKE WITH MY HANDS I WAS UNABLE TO DO THIS IMY FEET SLIPPED ON THE ICE IN THE DRIVEWAY AND I FELL BENETH THE VEHICLE. THE LEFT FRONT WHEEL RAN OVER MY LEFT LEG AT THE CALF. ITHE VEHICLE CONTINUED TO ROLL UNTIL IT CAME TO A STOP IN A PILE OF SNOW AGAINST A LIGHT POLE ON THE OPPOSITE SIDE OF THE STREED. AT THAT TIME THE VEHICLE STARTED TO ROLL FORWARD AND WAS STOPPED BY THE SNOW. THE DRIVER'S DOOR COULD NOT BE CLOSED, THE ENGINE WOULD NOT START DUE TO HITTING THE LIGHT POLE WITH THE BUMPER THE COLLESION DEVICE WAS ACTIVATED. I WAS TAKEN TO THE EMERGENCY ROOM WITH DAMAGED NERVES AND TISSUE LUCKILY NO BROKEN BONES. THE VEHICLE WAS TAKEN TO THE JEEP DEALER IN ANCHORAGE ALASKA WHERE THEY REPLACED SOME PARTS AND FIXED THE DOOR. NO ACTION WAS TAKEN DESPITE MY ATTEMPTS AT THAT TIME TO NOTIFY THE MANUFACTURER THROUGH THE DEALER OF THE DEFECTIVE SYSTEM THAT ALLOWED THE JEEP TO SLIP INTO REVERSE.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#748038July 7, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
UNCOMMANDED TRANSMISSION SHIFT FROM PARK TO REVERSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748048July 7, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
MY JEEP ROLLED INTO REVERSE WHEN I HAD IT PARKED. I JUMPED INTO IT AND PUT IT BACK INTO PARK. I JUST HURT MY ARM- NOT SERIOUS. HOWEVER, I HAD TO HAVE THE TRANSMISSION REBUILT AS IT SLIPPED A LOT AND FAILED AROUND 58,000K.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10006447July 6, 2001
VEHICLE SPEED CONTROL:LINKAGES
ON BOTH FAILURES THE JEEP WAS IN PARK, WITH THE BRAKE ON AND THE ENGINE IDLING. THE CAR LITERALLY TOOK OFF IN REVERSE AND BOTH TIMES WAS ONLY STOPPED BY FENCES. BOTH TIMES THE VEHICLE WAS ON FLAT GROUND. I REPORTED THE FIRST INCIDENCE TO THE DEALER AND THEY SAID THAT IF I COULDN'T PROVE IT, THEY WEREN'T RESPONSIBLE AND THEREFORE I WOULD HAVE TO PAY FOR THE DAMAGE. I DID NOT REPORT THE SECOND INCIDENCE, BUT I HAVE ALSO NOT FIXED THE DAMAGE. I AM TERRIFIED TO DRIVE THE VEHICLE. SCC ***DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****747979
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#747947July 6, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
THE JEEP WAS IN PARKED IN MY GARAGE. THE TRANSMISSION WAS IN THE PARK POSITION. THE KEYS WERE IN THE IGNITION. THE IGNITION WAS IN THE OFF POSITION. IT WAS MORNING. I HAD NOT DRIVEN THE CAR THAT DAY. I GOT OUT OF THE CAR TO GO INTO THE HOUSE TO GET MY WALLET. THE GARAGE IS IN THE BASEMENT LEVEL. I WENT UP TO THE SECOND FLOOR AND HEARD A CRASH. I LOOKED OUT THE WINDOW AND SAW MY CAR. IT HAD ROLLED OUT OF THE GARAGE, DOWN AN INCLINE INTO THE SIDE OF MY NEIGHBOR'S VAN. THE VAN WAS TOTALLED. THE CAR HAD JUMPED OUT OF PARK AND ROLLED OUT OF MY GARAGE. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#747952July 6, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES
I HAVE BEEN ABLE TO INSPECT MANY GRAND CHEROKEES AND NOTICE THAT THE MAJORITY PRE 1996 HAD LEAKAGE PROBLEMS. THOSE PROBLEMS WERE EITHER WITH THE TRANSMISSION SEALS LEAKING OR ENGINE SEALS LEAKING. I FEEL THIS IS CAUSED BY A POOR CRAFTMANSHIP OR MATERIALS. I PERSONALLY HAVE HAD THIS PROBLEM FOR AT LEAST 4 YEARS NOW, BUT I HAVE SEEN MANY THAT HAVE FAIRLY LOW MILEAGE THAT ARE HAVING THE SAME PROBLEM. THIS IS SOMETHING THAT SHOULD BE LOOKED INTO FOR RESOLUTION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747965July 6, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
I PUT THE VEHICLE INTO PARK GOT OUT TO SPRAY WINDOWS HEARD A LOUD POP TURNED AROUND AND THE VEHICLE WAS ROLLING BACKWARDS. I TRIED TO JUMP IN TO STOP IT BUT WAS KNOCKED OVER BY THE DOOR AND THE VEHICLE RAN OVER MY RIGHT LEG CAUSING SEVERE BRUISES AND PULLED MUSCLES WITH A POSIBLE HAIRLINE FRACTURE REASULTING IN MY BEING ON CRUTCHES AND IN A LEG BRACE FOR 2.5 MONTHS AND A KNEE BRACE FOR 6 WEEKS AFTER THAT CAUSING LOSS OF WORK FOR 2.5 MONTHS.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#747969July 6, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
THERE WERE TWO INCIDENTS: ONE IN AUGUST OF 2000 AND ONE IN FEBRUARY OF 2001. BOTH TIMES THE CAR WAS IDLING IN PARK AND WENT INTO REVERSE WITHOUT A DRIVER IN THE CAR AND CAUSED A NEAR ACCIDENT. IN THE SECOND INCIDENT, OUR ONE-YEAR-OLD SON WAS IN HIS CAR SEAT IN THE CAR. WE ARE VERY WORRIED ABOUT THIS PROBLEM AND WOULD LIKE IT FIXED. THANK YOU.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747972July 6, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
JEEP WAS IN PARK FOR ABOUT 30 SECS. RETURNED TO JEEP AND FOUND IT STARTING TO MOVE IN REVERSE. IT PICKED UP SPEED AND IN RUNNING AFTER IT I FELL AND HURT MY KNEE. GOT BACK UP AND CHASED JEEP FOR ABOUT 50 FT. IT BACKED UP INTO UPHILL DRIVEWAY AND SLOWED DOWN. I WAS ABLE TO OPEN DOOR AND PULL PARKING BRAKE WHICH STOPPED JEEP. I NOTICED THAT IT STILL WAS IN PARK. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#747974July 6, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
VEHICLE POWERS BACKWARD BY ITSELF WHEN STOPPED UNLESS FOOT IS CONSTANTLY, FORCEFULLY ON THE BRAKE PEDAL. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#747978July 6, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THE ENGINE, WHILE IN DRIVE GOING ~60MPH, FROM TIME TO TIME, SHIFTS INTO NEUTRAL AND/OR EVEN SHUTS OFF COMPLETELY ON ITS OWN ACCORD. AT STOP LIGHTS, STOP SIGN, ETC, WHILE IN DRIVE WITH FOOT ON BRAKE, THE ENGINE SHUTS OFF ON ITS OWN. I ASKED MULTIPLE DEALERS AND REPORTED IT, THEY SAID IT WAS A FUEL PROBLEM. PLEASE ADD THIS TO YOUR RECENT JEEP GRAND CHEROKEE "PRELIMINARY INVESTIGATION".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747980July 6, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
SPECIFIC PROBLEM PERTAINS TO FRONT ROTORS. FRONT ROTORS WEAR OUT EVERY 4000 TO 6000 MILES OR WHENEVER THEY GET HOT, WHICH CAUSES SERVERE PULSATION WHEN BRAKING AT SPEED OVER 45 MPH. WE ARE NOW LOOKING AT REPLACING ROTORS FOR THE 3RD TIME IN 18 MONTHS AND LESS THAN 21,000 MILES. DEALER HAS EXTENDED WARRANTY TO 36,000 MILES, HOWEVER WE WANT A LONG TERM SOLUTION TO THIS PROBLEM. WE HAVE TWO FRIENDS WHO OWN THE SAME CAR AND THEY HAVE THE EXACT SAME PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747981July 6, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
MY VEHICLE WAS PARKED IN MY GARAGE (BACKED IN). I STARTED THE VEHICLE AND MOVED FORWARD SEVERAL FEET SO THAT I COULD UNLOAD SOMETHING FROM THE REAR STORAGE AREA. I BELIEVED THAT I HAD SHIFTED INTO "PARK" AND EXITED THE VEHICLE. VEHICLE THEN BEGAN MOVING IN REVERSE, STOPPING WHEN IT STRUCK SOME CABINETS AT THE REAR OF THE GARAGE. REAR LIFTGATE BENT AND CAUSED THE REAR GLASS TO SHATTER. ALTHOUGH I WAS FAIRLY SURE I HAD SHIFTED INTO "PARK" I ASSUMED RESPONSIBILITY AND DID NOT REPORT THE INCIDENT EXCEPT TO MY INSURANCE COMPANY.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#747983July 6, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ROTORS ARE WARPING. ALL MY FRIENDS WITH JEEPS HAVE HAD ROTORS FAIL WITHIN 20K MILES. MUST BE DEFECTIVE PARTS FROM MANUFACTURER. VEHICLE SHUDDRERS UNCONTROLLABLY WHEN BRAKING HARD. IF THE DRIVER RARELY BRAKES HARD, HE MAY NOT REALIZE THE EXTENT OF THE PROBLEM UNTIL HE FORCEFULLY APPLIES THE BRAKES. AT THAT POINT, IT IS VERY EASY TO GET INTO AN ACCIDENT. MYSELF AND THREE OTHERS HAVE ALMOST HAD ACCIDENTS BECAUSE OF THIS. WE GOT LUCKY, BUT THERE MUST BE OTHERS WHO WERE NOT LUCKY. DEALERSHIP CLAIMS THERE IS NO PROBLEM. SEARCH THE INTERNET, THERE ARE HUNDREDS OF POSTINGS ABOUT THIS PROBLEM! DO SOMETHING TO MAKE JEEP RECALL AND FIX THE PROBLEMS BEFORE SOMEONE IS KILLED. THIS IS A CAR THAT FAMILIES BUY BECAUSE IT HAS A GOOD "SAFETY RECORD, BUT IT HAS A SERIOUS DEFECT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747988July 6, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
IN JANUARY OF 2000, I PUT MY VEHICLE INTO THE PARK POSITION, WITHOUT THE EMERGENCY BRAKE ON, AND LEFT IT IDLING. I GOT OUT OF THE CAR, AND WHEN I TURNED AROUND MY CAR HAD ROLLED BACK AND CRASHED INTO TWO OTHER VEHICLES. I RECENTLY READ AN ARTICLE IN THE DENVER POST CONCERNING THIS EXACT SITUATION, WHILE IDLING WITH THE GEAR SHIFT IN THE PARK POSITION THEY "INADVERTANTLY ROLLAWAY IN REVERSE". THE AMONT OF DAMAGES I REPORTED WAS FOR REPAIRS TO MY VEHICLE ONLY. MY INSURANCE PROVIDER WILL HAVE THE OTHER AMOUNTS. PLEASE SEND ME ANY AND ALL INFORMATION CONCERNING THIS MATTER. THANK YOU.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#747989July 6, 2001
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
REAR DIFFERENTIAL REBUILT TWICE, THUS FAR. DEALER INDICATED COMMON PROBLEM ON THIS VEHICLE. AM IN PROCESS OF TRADINING VEHICLE IN, AS I DON'T WANT TO EXPERIENCE THIS PROBLEM AGAIN. HAVING TO PAY $5,000 FOR NEGATIVE EQUITY, BUT WORTH EVERY PENNY. MANUFACTURER SHOULD SERIOUSLY CONSIDER RECALL OF VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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