Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11573051February 20, 2024
UNKNOWN OR OTHER
I wasn’t able to get out of park and there was a message to service shifter. It happened twice in one day and now the engine light is on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573008February 20, 2024
ENGINE, ELECTRICAL SYSTEM
When starting and stopping the engine an awful noise is heard, it sounds like metal is grinding for about 2 seconds. Also on one occasion the electrical system seems to go haywire, as my power lift gate would not work. I tried several things to include turning the vehicle on and off, pressing the lift gate button several times, pressing my clicker, and pressing the lift gate button in the cabin area of the vehicle, to no avail. I finally had to pull the lift gate down, while this was occuring the inside the vehicle on the lift gate lights would turn on and off it was the strangest thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572723February 19, 2024
SEAT BELTS
My passenger side seatbelt does not retract. The plastic “D” ring at the top is broken and it causes the seat belt to not retract. I have read that many people have this issue. I contacted my dealer and they said there was no recall on this part. Because it does not retract, it doesn’t “catch” and causes a safety hazard. A passenger would not be restrained in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572819February 19, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, STEERING
Driving 35 MPH on a back road, no cars coming the opposite direction, the automatic emergency braking system flashed, beeped and slammed my brakes momentarily. Luckily there was no one behind me. I attempted to pull into a parking lot and the entire electrical system went crazy, all warning lights, systems and sensors went off and I lost power steering. Had I been driving during power steering loss it would have been very dangerous. This is the second time this has occurred with the lights and power steering issue (first time for the AEB system issue) and the dealer kept the car 3 weeks to repair it but clearly the problem persists.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572831February 19, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The alternator is pulling from the battery draining it and at 9.5 volts the car will go into safety mode where it doesn’t turn off but it won’t drive neither which actually happened to me on Saturday in the middle of the street luckily no car hit mines and the police helped me move it out the road. I complained to CArMax Kearny mesa the previous Friday and instead of them putting me in a loaner car and towing the vehicle they scheduled me for an appointment Monday (today) at 9:30am and never held up their end and I’ve been carless ever since and they had my car for 6 months fixing this same problem I’m having today .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572267February 16, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ON [XXX], at [XXX], i was driving the vehicle in electric Save mode, where the temperature was around -19 degree on that day and i was heading for car wash, During that time, the vehicle in front of me applied a break. i was at safe distance i applied the break as the distance was close Even the anti-breaking system did not work on hitting the vehicle at that time, and then it bumped three times. I was in shock at the vehicle's behavior and lost confidence in it. So the police office impounded the vehicle. to make the road safe. None of the air bags were deployed. I am having trouble picturing what would happen if this were on the freeway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11572389February 16, 2024
ENGINE
WHILE DRIVING THE ENGINE SHUT DOWN. I HAD TO MAKE 5 ATTEMPTS TO RESTART THE CAR WHILE IN TRAFFIC. FINALLY IT WORKED. THEN IT RECENTLY REFUSED TO START AT ALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572418February 16, 2024
UNKNOWN OR OTHER
Many 2018 Grand Cherokee Radio screen are de-laminating including mine, and on it's own which is a scary distraction changes stations suddenly constantly makes a loud beeping noise through the speakers- drops and makes phone calls, changes navigation directions - prevents you from making a phone call that could be an Emergency. This should be a safety recall since it happens when you lease expect it and causes the driver to jump. And all Chrysler Dodge Jeep dealer will not cover this over a thousand dollar plus issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572327February 16, 2024
ELECTRICAL SYSTEM
[XXX], I was driving down [XXX] toward Waynesboro GA, when the radio and dashboard lights started flashing. I assumed that maybe the truck system was resetting when all of a sudden the truck turned off, so I coasted into the middle turn lane on a two lane highway and then the truck filled with smoke from the air conditioning vent and underneath the dash so I attempted to exit the vehicle on the driver side. The truck would not start. Hazard lights would not work. Semi- trucks passing in both directions. My truck was then hit by debris from passing truck while truck was disabled in the middle of the road. The remaining 3 doors on the truck would not open. I had to have the car towed to the nearest Jeep dealership in Waynesboro GA. The dealership can't seem to figure out what's wrong with the truck but want to charge $900 to do a six hour diagnostic. I called Chrysler who is now sending out a third party to do a fire inspection but in the meantime I am out of a vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11572296February 16, 2024
UNKNOWN OR OTHER
I have had water leaking into the vehicle from the sunroof, down the driver side B pillar and filling the battery compartment under the driver seat and leaving the carpeting wet. I discovered this in early 2023 only because i placed my hand on the floor behind the driver seat and felt it was wet. In April of 2023 the Jeep dealer cleaned the sunroof drains but it kept leaking. In October of 2023 I took it back again and they said the sunroof was damaged from the manufacturer and it had to be replaced. I dropped of the vehicle on 12/22/2023 so they could install a new sunroof and picked it up on 1/3/2024. I then dropped it off again on 1/10/2024 as it was still leaking. I picked it up again on 1/23/2024 and they said the new sunroof is also damaged and needs to be replaced. As of 2/16/2024 the part has not arrived and water still come into the vehicle, soaking the carpet under the driver seat and driver side passenger floor, there is a wire harness that comes from the B pillar and towards the driver seat that is also wet and the batter compartment fills with water. Also since October the auto stop start feature which used to activate during every drive has not activated once, dealer keeps saying it is working as it should. If so why has it not activated in 4 months? Has the water intrusion caused this issue? Is the water intrusion going to cause mold, rust or electrical issues?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572104February 15, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I am driving on the highway and my vehicle goes into neutral on its own it’s very dangerous and almost caused an accident from what I was reading there was a recall for the software for the transmission this happened quite a few times and needs fixing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571878February 14, 2024
ELECTRICAL SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the battery warning light illuminated on the instrument panel, after which a burning odor filled the interior of the vehicle, prompting the contact to pull to the shoulder of the roadway. After a visual inspection, the contact observed smoke emanating from the engine compartment. The vehicle was taken to an independent mechanic, who diagnosed a failure with the alternator, resulting in damage to the PCM. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V435000 (Electrical System). The manufacturer was notified of the failure but provided no assistance. The VIN was not available. The failure mileage was 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571984February 14, 2024
EXTERIOR LIGHTING
When Vehicle is operated with the head lights in auto mode the operator is unable to activate the High Beam head lights with the paddle. The operator has to switch the headlights to a manual mode and then may activate the bright lights. The vehicle is not equipped with auto high beams. Vehicle was return to dealer service department. Dealer Contacted Chrysler / Jeep and said this is normal and no fix is available. This is the exact same issue that was presented to NHTSA with the 2021 Jeep Cherokee L and a safety recall was issued to due it violating standards. NHTSA Campaign Id 21V797000; Date: Oct. 14, 2021 Seems unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571736February 13, 2024
UNKNOWN OR OTHER
-Moon Roof glass exploded with no known cause while i was driving on the highway there were no cars in front of me, its available for inspection while waiting on the repairs. -explosion was loud and pieces of glass were trapped in the moon roof cloth, Luckily. (IF it was a hotter day out and the moon roof was opened all that glass would've exploded and could've injured the driver or even lead to the driver to cause an accident. -not that i have heard of while getting this repaired. -not yet, i'm working on getting a claim done. -no warning that the moonroof glass was going to explode
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571484February 12, 2024
VEHICLE SPEED CONTROL, POWER TRAIN
NHTSA recall # 23V-411 (FCA#66A) was performed, but did not fix the issue with lost power. Even though the recall "fix" didn't work, FCA said that the proper fix wasn't covered, because the vehicle isn't under warranty. According to the dealership, the tone wheel needs replaced, and they said FCA should cover the cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571516February 12, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving on the highway with the adaptive cruise control set to 77mph, the forward collision alert went off and tapped the brakes while passing a vehicle towing a trailer in the lane to the right. looking back at video on my dash cam, there was nothing in the road that should have set off the warning and the other vehicle was within their lane the entire time. I have had several false warnings in the past but this was the first time it applied the brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571335February 11, 2024
EXTERIOR LIGHTING
High beams are not activating when enabled from the steering column. Both automatic and manual switches for the vehicles high beams do not enable the lighting in front of the car. The odometer also does not signal the high beams are active in this scenario as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571152February 10, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Uconnect screen with radio/nav/driver controls is delaminating, causing screens to change and overriding all driver selections. Safety issue. Multiple complaints on Jeep forum and class action lawsuit in 2022 which has been closed due to overwhelming number of complaints. It’s a well known issue with FCA but they refuse to issue recall. Backup camera freezing and hand free difficult to use. Distracting and unsafe. FCA NEEDS TO ISSUE RECALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570967February 9, 2024
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 1996 Jeep Grand Cherokee. The contact stated while driving at various speeds, the vehicle stalled inadvertently. The vehicle was able to restart immediately on some occasions and restarted after a while on other occasions. There was no warning light illuminated. Several independent mechanics replaced the fuel filter and the fuel pump and installed an unknown computer software on the vehicle; however, the failure persisted. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571028February 9, 2024
ENGINE
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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